Shift Supervisor
29 days ago
Santa Clara
Job DescriptionBenefits: • 401(k), • Employee discounts, • Flexible schedule, • Free uniforms, • Healthy Work Environment, • Retirement Plan, • Paid Sick Leave, • Tips Average of $1.50- $3.00 per hour, • 50% off meals, • 15% family discount, • Lead the team, making sure food is made accurately and taken to customers in a timely manner, • In charge of shifts and delegating tasks, • Show exemplary knowledge of the job and excellent customer service, • Deal with upset customers/problems with food in a polite way, making sure the customer is happy, • Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued, • Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low, • Check daily petty cash and go to the bank for change if needed, • Restock the register nightly for the correct change, • Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc., • Manage the break schedule, making sure employees are arriving on time and take appropriate breaks, • Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc, • Have through knowledge of the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner, • Keep the front lobby, kitchen outside area clean while checking on it every 30 minutes, • Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times, • Assist and ring up guests, answer phone calls and take orders over the phone, • Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner., • Prep food according to proper procedures, • Continuously and thoroughly clean the kitchen and lobby, • Put away deliveries and keep everything organized, • Washing dishes and put away, • Communicate with other staff to ensure that all orders are made correctly and in a timely way, • Carry out food to customers, • Communicate with managers about the schedule, informing them in a timely manner of days off needed, • Show up on time and take breaks for the appropriate length of time, • Complete all opening and closing duties, • Perform additional tasks requested by your manager, • Follow sanitation guidelines, • Stock and rotate food, • Adhere to safety procedures, • Practice cost-cutting measures, • Pitch in and work as a team, • Track food quality, • Handle specials circumstances, • Communicate effectively with coworkers and managers Requirements: • Become food certified, • Must be able to handle a basic computer, POS system; handling cash and credit cards, • Follow health, sanitary, and safety requirements, • Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency, • Maintain a clean and work appropriate personal appearance, • Come to work with a positive attitude, and are willing to work well with others, • Leadership abilities