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Job DescriptionDescription: Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® A Shift Leader supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with company and safety policies and delegating tasks appropriately. Shift Leaders are responsible for maintaining an organization’s high performance, quality and safety standards and guaranteeing satisfaction. A Shift Leader performs leadership, management, and organization tasks to ensure team members work efficiently and effectively during their shift. Benefits • On-Demand Pay, • Medical, Dental and Vision insurance (full time employees only), • Employee perks and discount program, • Free Black Card Membership, • Organizing shift schedules for team members., • Monitoring attendance, tardiness, and time off., • Assigning duties to specific employees based on role and skills., • Supervising employees and assisting with tasks as necessary., • Supervise performance and sharing feedback with both upper management and team members., • Training new and current team members on tasks., • Handling customer issues and managing conflicts., • Adhering to company policies and health, safety and employment standards., • Upholding integrity and security with member documents and sensitive information always., • Managing club cleanliness and maintenance to ensure all aspects of the club are in like new condition., • Must be 18 years of age, • High school diploma/GED equivalent required, • Willing to become CPR/AED Certified (Training provided by Planet Fitness), • Strong customer service skills, • Strong problem resolution skills, • Strong verbal and written communication skills, • Basic computer proficiency (Microsoft Suite), • Ability to lift up to 50 pounds, • Ability to walk and stand for prolonged periods of time, • Ability to continuously talk in person or on the phone during shift

Job DescriptionBenefits: • Competitive salary, • Flexible schedule, • Free uniforms, • Opportunity for advancement Live by the RETRO values integRity, dEdication, consisTency, expeRience and innOvation! Requirements A positive upbeat personality. Effective ability to communicate with customers, coworkers and managers. The ability to multi-task. Customer service oriented. Punctual, responsible and pays attention to detail. CPR/AED training preferred. Prior sales experience in a retail setting is preferred. Successful completion of all Retro University courses. Environment Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends. Direct report This position is supervised by the positions below and in order of: Retro Fitness General Manager Retro Fitness Mission Statement Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time. Responsibilities of Front Desk Staff Member Greeting and checking in members as they come in. Resolving member issues in an effective manner. Membership sales and retention. Following up with prospects. Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc. Ensuring a safe and clean environment for all members and staff. Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility. Opening and closing the facility if scheduled. Following company policies and procedures. All Front Desk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. Front Desk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked.

Job DescriptionDescription: Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits • On-Demand Pay, • Medical, Dental and Vision insurance (full time employees only), • Employee perks and discount program, • Free Black Card Membership, • 401(K) Plan Savings plan, • Rate $15.50 per hour As the Front Desk Associate you will: • Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in., • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies., • Resolve member concerns and escalate to a Manager as needed., • Answer phones in a friendly manner and assist callers with their inquiries., • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships., • Perform prospective member calls and tours; assessing their membership needs., • Execute retail transactions with accuracy and drive sales goals., • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area., • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule., • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns., • 6-12 months of experience in a customer service environment is preferred, • Must be 18 years of age, • Willing to become CPR/AED Certified (Training provided by Planet Fitness), • Basic computer proficiency, • Ability to lift up to 50 pounds, • Ability to walk and stand for prolonged periods of time, • Ability to continuously talk in person or on the phone during shift

Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Flexible schedule, • Free uniforms, • A deep-down passion for helping others., • A positive upbeat personality., • Effective ability to communicate with customers, coworkers and managers., • The ability to multitask., • Member experience-oriented., • Punctual, responsible and detail oriented., • Greeting and checking in members as they come in., • Resolving customer issues in an effective manner., • Membership sales and retention., • Following up with prospects., • Selling in-store merchandise such as Retro Smoothies, cooler drinks, pro shop items, etc., • Ensuring a safe and clean health club environment for members and staff., • Opening and closing the facility if scheduled.

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Dental insurance, • Free uniforms, • Health insurance Job Summary: The Membership Advisor-Front Desk Associate will be responsible for producing consistent monthly sales by enrolling prospective members in the club. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand. Essential Job Responsibilities: • Greet all members & guests with a smile and wish them well as they exit the club, • Check in all members and guests in accordance with company procedures, • Facilitate any messages on club software at member check-in, • Answer phones in courteous, helpful, professional manner, • Communicate special events to members and guests, • Maintain an atmosphere, which makes members feel welcome, • Facilitate all member requests or forward to a manager, • Maintain professional disposition at all times, • Sell retail products and work the juice bar making shakes, • Schedule member services: tanning, personal training, etc., • Facilitate payment of member services in accordance with company procedures, • Know club facility, services, and schedules, • Responsible for external Membership Sales, bringing the business in., • Gives tours and trial memberships to prospective members., • Activate new memberships., • Upgrade existing members into memberships of greater value., • Engage in opportunities that positively impact the member experience., • Adhere to all operational excellence standards related to providing a great member experience., • Consistently look for opportunities to gain new members., • Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc., • Field corporate opportunities., • Create external partnerships with vendors for in-club promotions., • Responsible for flyer distribution., • Develop relations within community and local small businesses by involving club in community events., • Build a network of contacts through prospecting and referrals., • Determine prospects goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of our services., • Reach and surpass monthly sales projections., • Previous sales and customer service experience a must., • Fitness club experience preferred, • Confidence to perform on an incentive based compensation plan, • Excellent verbal and written communication skills, • Enthusiastic, energetic, personable and friendly disposition, • Personal passion for health and fitness, • Enjoy working within a team, • Willing and able to work evenings, weekends and holidays

Job DescriptionDescription: Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® As an Overnight Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits • On-Demand Pay, • Medical, Dental and Vision insurance (full time employees only), • Employee perks and discount program, • Free Black Card Membership, • 401(K) Plan Savings plan, • Rate $15.50 per hour As the Overnight Front Desk Associate you will: • Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in., • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies., • Resolve member concerns and escalate to a Manager as needed., • Answer phones in a friendly manner and assist callers with their inquiries., • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships., • Perform prospective member calls and tours; assessing their membership needs., • Execute retail transactions with accuracy and drive sales goals., • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area., • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule., • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns., • 6-12 months of experience in a customer service environment is preferred, • Must be 18 years of age, • Willing to become CPR/AED Certified (Training provided by Planet Fitness), • Basic computer proficiency, • Ability to lift up to 50 pounds, • Ability to walk and stand for prolonged periods of time, • Ability to continuously talk in person or on the phone during shift

Job DescriptionDescription: Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® The Assistant Manager will aid the General Manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience. The Assistant Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Benefits • On-Demand Pay, • Competitive Pay, • Medical, Dental and Vision insurance, • Vacation/Sick Time Pay, • Employee perks and discount program, • Free Black Card Membership, • Have a passion for delivering a consistent and exceptional experience to our members, guest and fellow team members., • Organize shift schedule for team members., • Assist in the coordination and hiring of team members., • Train new or current team members on club tasks., • Can comfortably manage through conflict., • Delegate responsibilities to club staff and enforce all PF policies and procedures., • Supervise team members performance and share feedback with your General Manager, upper management and team members., • Manage inventory system for club operations., • Execute retail transactions with accuracy and drive sales goals., • 1-2 years of Management or Supervisory experience., • Must be 18 years of age., • High school diploma/GED equivalent required., • Willing to become CPR/AED Certified (Training provided by Planet Fitness)., • Strong customer service skills., • Strong problem resolution skills., • Strong verbal and written communication skills., • Basic computer proficiency (Microsoft Suite)., • Ability to lift up to 50 pounds., • Ability to walk and stand for prolonged periods of time., • This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.

Job Description We’re looking for a results-driven Sr. Sales Officer to actively seek out and engage customer prospects. You should be passionate about health and fitness and thrive in an environment that pushes you to exceed personal and team goals. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. If you're a team player ready for an exciting sales role in the fitness industry, apply now! Responsibilities • Present, promote and sell products/services using solid arguments to existing and prospective customers, • Prospect leads by doing a variety of actions, such as calling, texting, or emailing potential members, and chatting with them at local events or during studio walk-ins, • Establish, develop and maintain positive business and customer relationships, • Expedite the resolution of customer problems and complaints to maximize satisfaction, • Achieve sales targets and outcomes within schedule, • Assist at our front desk by greeting everyone that comes in, answering phones, and talking to members, • Keep abreast of best practices and promotional trends, • Support the gym by acting as the manager on duty as needed. Requirements • Proven work experience as a sales representative, • Highly motivated and is target driven with a proven track record in sales, • Excellent selling, communication and negotiation skills, • Prioritizing, time management and organizational skills, • Ability to create and deliver presentations tailored to the audience needs, • Relationship management skills and openness to feedback, • Personal passion for health and fitness

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Training & development, • Wellness resources, • Bonus based on performance Reports To: Owner/ Director of Operations Position Summary: Crunch Fitness in Parsippany, NJ is seeking an experienced General Manager who can build a dynamic culture for our employees and an energizing environment for our members. This is a great opportunity for a seasoned manager with a spirit to drive strategic, operational, and financial performance at our newest location while having fun! Fitness experience is not necessary as we will welcome a management background in retail, hospitality or the restaurant industry. The successful candidate will be a positive-minded, motivated and results-driven professional with the ability to influence a diverse group of people. He/she will be an excellent communicator and will have the exciting opportunity to grow their career with us while shaping our vision for the future. If you love making people happy then your new career has arrived! Essential Functions:Administration/Organization • Create and foster a team-oriented environment., • Implement, communicate and ensure adherence of policies., • Staffing, leadership and supervision recruiting, hiring, training and retaining the very best team members that help deliver a consistent member experience.Sales/Revenue Management, • Meet or exceeds targeted financial objectives and sales goals., • Implement and support company programs and promotions to generate new sales leads and membership growth., • Ensure consistent prospecting and generation of new members., • Ongoing training and development on team members on club programs, services, facilities and equipment., • Establish a community presence by initiating and participating in community outreach activities.Personal Training/Revenue Management, • Demonstrate ability to lead, motivate and manage personal training department., • Achieve desired personal training revenue and session production goals., • Implement and support company programs and promotions to generate new personal training client acquisitions., • Facilitate integration of personal training products into point of sale presentations., • Oversee Personal Training Managers departmental objectives.Operations, • Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting and Information Technology to create a customer focused, engaging environment., • Resolve personnel related matters while following club procedures., • Reconcile member complaints in an expeditious and tactful manner while following club procedures., • Ensure the club meets high standards for cleanliness, maintenance, safety, and security., • Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist., • Assist in the processing/submission and approval of payroll.Financial, • Assist in providing feedback regarding the clubs budgets and income statements., • Maintain expense controls on all club purchases to be at or below budget., • Demonstrate ability to articulate variances in revenue/sales/expenses versus budget.Leadership/Motivation, • Serve as a role model for employees., • Communicate effectively by holding weekly and individual meetings with key club personnel., • Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a positive working environment., • Oversee, support, coach and develop department heads., • Demonstrate the ability to lead, motivate, and manage team., • Perform annual performance evaluations and uphold performance management standards.Skills/Qualifications: Ability to lead a team to success by being a motivated, driven, self-starter 4 year college degree preferred 4 years management experience required Fitness management experience a plus Current Cardiopulmonary Resuscitation Certification (CPR) Excellent written and verbal communication Strong leadership, organizational and customer service skills Excellent computer skills Crunch offers a great working environment, growth opportunities and a competitive benefits package including; Health Insurance, Paid Time Off, Gym memberships or discounts and employee discounts on merchandise. This position offers a salary plus commissions and bonuses based on your individual and clubs performance. If you are a manager who has the drive and experience to succeed in this key position then we want to speak with you about your new career with Crunch! Crunch is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Job DescriptionBenefits: • Opportunity for advancement, • Training & development, • Bonus based on performance Join Our Team! Recruiter & Sales Specialist Wanted! Are you passionate about sports, fitness, and helping athletes reach their full potential? Do you have a competitive drive and love connecting with people? If so, we want YOU to join our team at D1 Training Willowbrook! What Youll Do: Engage & Recruit Make outbound calls to potential athletes (and their parents) to schedule trial workouts and assessments. Sales & Memberships Once theyre in the door, youll guide them to the best training programs, memberships, and personal coaching options to fit their goals. Athlete & Performance Focused Knowledge of athletic training, sports performance, or personal training is a HUGE bonus! Be a Motivator! Help potential clients see the value of elite-level training and how D1 can take their game to the next level. What Were Looking For: A People Person You love talking to people, building relationships, and closing deals. Sales-Minded & Goal-Driven You thrive on hitting targets and enjoy helping others commit to their fitness journey. Passion for Sports & Training A background in athletics, coaching, or personal training is a major plus! Confidence & Energy You bring the hype, keep the energy high, and inspire people to take action. Why D1 Training? Elite Training Environment Work in a high-energy, sports-focused facility that helps athletes go from good to great. Competitive Pay & Commission Get rewarded for your hustle and success. Career Growth Opportunities to advance in sales, fitness, and leadership roles. Be Part of a Winning Team Join a passionate, motivated group of professionals who love what they do. Benefits/Perks • Continuing education through company-sanctioned events. Company Overview • Motivate and inspire all to be their best and achieve their goals through training with world-class coaches., • The culture of D1 separates us as we are all driven to help those around us. Responsibilities • Making outbound calls daily to supplied leads with an emphasis on speed to contact, • Nurturing leads through the sales process., • Making sure all client notes and contacts are logged and managed correctly., • Able to prescribe and sell the correct service based on the client's needs/goals., • Coming into the facility when needed for training and staff meetingsQualifications, • Must be a high-energy individual., • Must have 1+ years in sales, • Must have 1+ years in a customer service setting ideally in the fitness industry., • Bilingual (Spanish) a plus

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Vision insurance, • 401(k) matching, • Bonus based on performance, • Employee discounts, • Training & development The Morris County Crunch General Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand. Reports to: Owner Requirements: • 4 year college degree preferred, • 4 years management experience required, • Fitness management experience preferred, • Current Cardiopulmonary Resuscitation (CPR) requiredSpecial Skills:, • Excellent written and verbal communication, • Creative management techniques, • Strong organizational skills, • Strong leadership skills, • Strong administrative skills, • Strong customer service skills, • Strong computer skillsResponsibilities: Administration/Organization • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club., • Communicate and implement club policies and procedures to employees., • Encourage staff to work as a team and be productive., • Illustrate an ability to make decisions., • Recruit and hire the highest possible caliber of staff.Sales/Revenue Management, • Demonstrate the ability to lead, motivate, and manage team., • Achieve desired sales goals., • Achieve desired revenue goals thru the leadership and motivation of employees., • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth., • Ensure that Team maintains proper tracking forms and the daily leads., • Ensure that all promotions are effectively communicated to the team and all other appropriate staff., • Ensure ongoing prospecting and generation of new prospective members., • Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution, • Ensure that he staff has a high level of knowledge about the clubs programs, facilities and equipment., • Emphasize importance of staff involvement in the community and neighborhood businesses.Personal Training/Revenue Management, • Demonstrate ability to lead, motivate and manage personal training department., • Achieve desired personal training revenue and session production goals., • Achieve desired revenue and production results thru the leadership and motivation of employees., • Implement and support company programs and promotion to help generate new pt client acquisition for optimum member base penetration., • Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold., • Ensure Personal Training team follows proper procedures in session redemption., • Oversee PT manager in ensuring all components of departmental objectives are satisfied.Operations, • Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology., • Support personnel related problems or difficulties by following club procedure and documentation., • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation., • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members., • Ensure the club meets standards for cleanliness, maintenance, safety, and security., • Conduct weekly detailed inspection of the club with the Maintenance Manager utilizing cleaning checklist and forward information to appreciate staff., • Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor., • Reinforce to staff the cleanliness is everyones responsibility, not just the maintenance staff., • Ensure proper inventory of maintenance parts., • Track completion of opening/closing checklists, stage management, repair & maintenance log, locker log and cleaning checklist., • Assist in the processing/submission and approval of payroll.Financial, • Exhibit an understanding of budgets and income statements., • Establish controls of expenses and purchasing of club supplies., • Display an ability to keep expenses at or below budget., • Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget.Leadership/Motivation, • Serve as a role model for employees., • Communicate effectively by holding weekly and individual meeting with all key club personnel., • Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment., • Oversee, support, direct and develop department heads.Profit Centers, • Illustrate an ability to drive profit center revenue such as personal training, retail, etc, • Monitor flagged check-ins to increase revenue and collections., • Demonstrate an ability to increase revenue per member.Meetings:, • Monthly or Weekly Department Meetings, • Employee Training Meetings, • Daily One Minute Meetings with club staff, • Daily Personal Training Manager Meeting, • Weekly Club Management Meeting, • Annual Performance EvaluationsAccountabilities, • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth., • Oversees expense goals by managing payroll and general and administrative expenses., • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations., • Keep current in knowledge of key competitors., • Conduct frequent walk thrus.Measurement Standards, • Successful management of all financial budgetary goals., • Ensure standards of clubs cleanliness and customer service excellence., • Demonstrate professionalism by leading by example., • Membership retention., • Timely completion of assigned tasks and projects., • Follow all policies and procedures.Above description may be subject to change or alteration at any time.

Job Description Job Description The Fitness Concierge is responsible for providing superior level customer service to our members, prospective members and guests. As a Fitness Concierge, you will demonstrate an aptitude and command of our company-wide policies and initiatives to ensure the integrity of our brand. The Concierge will ensure each member interaction is personalized guaranteeing the club provides the highest level of service. Our Fitness Concierges have an inside track to become Personal Trainers, Group Fitness Instructors and Sales Representatives. Responsibilities: • Greet all members and guests with a smile and wish them well as they exit the club, • Check in all members and guests in accordance with company procedures, • Answer phones in courteous, helpful, professional manner, • Function as an initial source of information regarding all services available within our club, • Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences, • Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies, • Sell and enroll prospects in various memberships and programs, • Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments, • Serve as point of contact for new member acquisition and member retention interactions, • Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources, • Attend staff meetings and other meetings as required, • Function as a brand ambassador inside and outside of the gym, • Maintain an atmosphere which makes members feel welcome, • Maintain a professional disposition at all times, • Support the service desks and gym floor, • Communicate special events to members and guests, • Maintain a clean and organized work area, • Assist in all projects as delegated by club management, • Offer services direct to clients, partnering with all functional teams to deliver memorable experiences, • Resolve member concerns and escalate to a Manager as needed., • Support the childcare department as an attendant as needed., • Willing to become CPR/AED Certified (Training provided), • Basic computer proficiency, • Ability to multi-task and maintain a controlled and professional demeanor., • Able to work varied shifts, including days and evenings, • Passion to serve others, • Effective communication skills, • Must be able to stand, walk, sit, reach, and bend for the duration of a shift, • Must enjoy working in a team environment, • 6-12 months of experience in a customer service environment is preferred, • Must be 18 years of age or older

Job DescriptionThe Crunch Assistant Manager will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. He/She is responsible to hire, train and manage the front desk to ensure that all members receive the highest level of customer service possible. He/She will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand. Reports to: General Manager Requirements: • Fitness management experience preferred, • Current Cardiopulmonary Resuscitation (CPR) requiredResponsibilities: Administration/Organization • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club., • Communicate and implement club policies and procedures to employees., • Recruit and hire the highest possible caliber of staff.Operations, • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members., • Serves as the lead customer service contact for members at the front desk, • Demonstrate a working knowledge of all standard club operating procedures and policies, • Communicate and interpret club policies and procedures to members and employees, • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation, • Assist in the staffing, training, and performance management of Front Desk employees., • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members., • Ensure the club meets standards for cleanliness, maintenance, safety, and security.Sales/Revenue Management, • Support company programs and promotion to help generate new sales leads for optimum new membership growth, • Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments, • Ensure that the staff has a high level of knowledge about the clubs promotions, programs, facilities, classes, and equipment., • Achieve desired revenue goals thru the leadership and motivation of employees., • Ensure that all promotions are effectively communicated to the team and all other appropriate staff. Leadership • Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment, • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members., • Support personnel related problems or difficulties by following club procedure and documentation., • Encourage staff to work as a team and be productive., • Illustrate an ability to make decisions., • Recruit and hire the highest possible caliber of staff., • Serve as a role model for employees.Accountabilities, • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth., • Oversees expense goals by managing payroll and general and administrative expenses., • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations., • Keep current in knowledge of key competitors., • Conduct frequent facility walkthroughsMeasurement Standards, • Successful management of all financial budgetary goals., • Net Promoter Scores and Social Media Feedback Scores, • Membership retention., • Follow all policies and procedures.Special Skills:, • Excellent written and verbal communication, • Strong leadership skills, • Strong administrative skills, • Strong customer service skills