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Job Description Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Night Auditor. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A NIGHT AUDITOR: We are looking for a Night Auditor for two days and regular day shift Front Office Agent, please apply to this role if this is something you are interested in. A Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. The Night Auditor's responsibilities include checking in guests, handling their requests, and taking reservations. The Night Auditor also reconciles all accounts, processes invoices, and prepares paychecks. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly. RESPONSIBILITIES • Check-in guests, answer phones and take reservations, • Respond to guest complaints, requests, and emergencies, • Process invoices, post checks to vendors, and distribute employee checks, • Reconcile accounts, • Balance the cash drawer and log receipts, • Investigate and resolve out-of-balance accounts, • Keep accurate financial records and ledgers, • Help prepare for forecasts and audits REQUIREMENTS AND SKILLS • Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry, • Experience with accounting and facilities management software, • Excellent math skills, • An eye for detail, • Good problem-solving skills, • Strong customer service skills, • The ability to multitask, • Strong written and verbal communication skills, • Availability to work overnight All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR WULHCQm21s

Job DescriptionDescription: Concierge Community Manager No one Hourly (Non-Exempt eligible for overtime) A Concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with residents, vendors, and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge. Fluency in one or more foreign languages is also a plus.. Qualifications Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and abilities you need are outlined below. Reasonable accommodations may be made to enable individuals with disabilities to perform the job’s essential functions. Responsibilities • Handles all resident and/or guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assists customers in all inquiries in connection with the office services, hours of operation, key personnel, in-house events, directions, etc.. Responds to all customer requests in an accurate and timely manner making recommendations based on local knowledge and office practices., • Responsible to play an active role in the renewal process as requested., • Project an approachable and professional image in personal appearance, manner, and demeanor., • Maintain a work environment of cleanliness and organization., • Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist residents and guests as necessary., • Listen and work with residents who present service opportunities. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability., • Serve as information liaison to Property Manager. Responsible for reporting unusual or extraordinary circumstances regarding the property or residents., • Follow up with customers to assure successful completion., • Maintain key log and all applicable data sheets. Take ownership of all appropriately loaned keys or fobs to vendors, contractors, residents and/or guests., • Responsible for maintaining a professional appearance and attitude at all times., • Responsible for seeking educational opportunities and self-improvement for personal growth and development., • Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner., • Works harmoniously and professionally with co-workers and supervisors., • Assure that desk collateral and information for restaurants, museums, attractions, maps and other local attractions are updated and current. Know what activities are available in the city (theatre, sports, concerts, shows, and special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for residents and guests., • Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property., • Utilizes a variety of software programs as per the needs of the community/property. Adheres to all Front Desk procedures including, but not limited, to; reviewing and completing Daily Activity Reports; completing incident reports for management; and responding to emergency situations., • Maintains consistent presence at work station., • When so directed, participate in resident organization and functions., • Use professional telephone etiquette in handling resident and prospect requests. Use OneSite Service Requests system when necessary., • Assist and coordinate with new move-ins as necessary., • Provide administrative assistance with resident files, ledgers, which may include information regarding current employment, work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information., • Provide access control services and remain vigilant of non-residents and their purpose for being on property. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk Procedures., • Adheres to company standards for resident and guest services., • A High School education or equivalent is required; a college degree in hospitality management or business administration is a plus but not a requirement., • Ability to fluently read and write English, • Accurately perform intermediate mathematical functions. Professional Experience • A minimum of one year of high-end luxury hospitality or property management experience is preferred. Attendance/Travel • Ability and flexibility to work any of the seven days of the week, 52 weeks of the year including recognized Holidays. Our property staffing limitation makes it critical for you to work your scheduled hours consistently as well as overtime if necessary when requested., • Ability and flexibility to serve on-call, as scheduled or as necessary., • Ability to travel to attend various company gatherings either in the general vicinity of your home, property or in another state. Licenses/Equipment • A valid driver’s license and current automobile insurance are required; the position requires own vehicle to fulfill all of the job’s functions. Skills • Must demonstrate a positive attitude and professional demeanor, service as an ambassador for the company, and encourage co-workers to do the same., • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to problem-solve issues for residents and/or guests., • Excellent communication, organizational, decision-making, and interpersonal skills, • Team-oriented with the ability to work independently on occasion, • Strong customer service orientation, • Ability to read, analyze, and interpret all forms of information, • Well-organized with the ability to prioritize and multi-task under pressure, • Demonstrate tact and diplomacy, • Ability to stand, walk, sit, talk, and use a phone. Ability to lift up to 30-50 pounds. Requires the use of close and distance vision. Computer Skills • Basic computer and Internet knowledge, • Expanded knowledge of the Internet, • Intermediate knowledge of MS Word and Excel; proficiency with Outlook, • Ability to operate and understand personal computer functions and company-utilized software packages Learning and Development • Commit to ongoing professional development and career growth Career Apparel • Must wear career apparel based on defined company standards The Bainbridge Companies is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement A friendly and energetic Bell Person dedicated to enhancing our guest experience through exceptional service and support. A successful candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • Approachable with a warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • Skilled communicator capable of engaging with guests and team members with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Welcome and assist arriving and departing guests with professionalism and courtesy., • Safely handle and transport luggage, baggage, and packages., • Securely store luggage while awaiting transfer., • Provide detailed information about room types, amenities, and hotel facilities to guests and addresses guest inquiries., • Communicate hotel emergency procedures as needed., • Offer information about the hotel and local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Transport guests safely to and from property areas., • Build positive relationships with all hotel departments, Front Desk, Valet Parking, Concierge, and Housekeeping., • Remain vigilant at your post when not assisting guests, ensuring guest safety and notify Security if necessary., • Ensure cleanliness and proper condition of all equipment and work areas, coordinating with Housekeeping for major cleaning tasks., • High school diploma or equivalent work experience preferred., • Previous experience in a hospitality or customer service role preferred., • Ability to lift items more than 75lbs, such as luggage.

Job Description Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Service Representative, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us: At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do: Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job Description SCHEDULE: Mixed shift /PM Anticipate need of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Greet guests in a friendly and courteous manner., • Assist the front office manager with training new team members., • Ensure customer needs are met: assist residents with deliveries, groceries, vendors, guests, etc, • Coordinate special events or special projects as assigned., • Keep daily logs and pass-downs updated during the shift., • Perform property walks and create work orders if needed., • Provide information on the geographical area. Suggest sightseeing locations., • Conduct all concierge services for the association as an ambassador with integrity and in a professional manner at all times., • Respect all residents’ privacy, information, perspective, priorities, times, and resources., • Establish relationships with local merchants and service providers., • Maintain a warm and friendly demeanor at all times., • Communicate with residents' and guests' concerns to management promptly., • Arrange for move-ins and move-outs once Management has approved., • Receive all lost and found items; keep a log of lost and found items., • Maintain a log for all incoming and outgoing packages, call the resident, and maintain records of all packages., • Assist with newsletter and other mailings (stuffing, labeling) and posting of memos in the mailroom or any common areas., • Help remove water from the pool area, close doors, and turn off TVs and lights in the gym., • Review the calendar of events, daily updates, daily tee sheets, daily spa reservations, function sheets, and hours of operation daily to answer questions intelligently and to help direct members. Communication Proficiency. Customer/Client Focus. Discretion. Initiative. Leadership. Team member leads by example, consistently conveying a positive attitude, passion, excellent grooming standards and pride in your work. Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner. Supervisory Responsibility This position has no direct supervisory responsibilities, but it does serve as a coach and mentor for other positions in the department. Work Environment This job operates in a luxury, high-end community that may be a high-rise building or home owner association. This position will often be assisting guests in outside weather conditions throughout the day. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move items up to 30 pounds and must occasionally lift or move items over 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This position is full time and regularly requires early morning, late night and weekend shifts. Travel Travel is primarily local during the business day. Required Education and Experience • High School Diploma. AA or BA strongly preferred., • Minimum 2 years experience working in the hospitality industry in similar role., • Knowledgeable with computers software programs commonly used in the industry., • Must have excellent communication skills; verbal and written to convey information and ideas clearly. Employee reports to the Property Manager of the community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Hampton Inn and Suites Miami Brickell Hotel is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position. As a Night Auditor, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H. PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive. What you’ll do Provide outstanding service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments for guests and make necessary changes/updates to their accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate information about room availability and status. Maintain the front desk ensuring the area is clean, welcoming, and organized. Close and balance room accounts. Run, print, and distribute various reports. Make adjustments to accounts as needed. Why Hampton Inn and Suites Miami Brickell Hotel: Competitive Salary: We believe in recognizing and rewarding our team members for their hard work. Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day! Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career! Nationwide hotel employee rates at select properties. Medical benefits. Paid vacation time. 401k Retirement Plan. EDUCATION AND EXPERIENCE Preferred 1 year of customer service experience. Exceptional verbal and written communication skills. Ability to cultivate a productive team that embodies PEACH. Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for prolonged periods of time. Must be able to lift up to 15 pounds. Must be able to navigate various departments of the organization’s physical premises. AFFIRMATIVE ACTION/EEO STATEMENT: Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.