1000+ Best growing Jobs in Bayonne, NJ (September 2025) - page 19

Thyme Care

Director - Quality, Training, and Enablement

1 day ago

New York

Job Description OUR MISSION Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for our members but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we're building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. WHAT YOU'LL DO As the Director of Quality, Training & Enablement (QTE), you will be responsible for developing and leading a comprehensive quality, training, and enablement strategy that spans both clinical and non-clinical teams. The frontline team includes practice coordinators, administrative staff, lay health workers, nurse practitioners, social workers, and registered nurses. You will oversee a team of trainers and quality assurance staff to ensure every member-facing interaction—whether clinical or non-clinical—meets Thyme Care's standards of excellence, empathy, and compliance. In collaboration with senior leadership, you will set the vision for QTE and create a culture of continuous improvement, learning, and professional development. Cross-Functional collaboration is central to this role. You will work closely with Product and Operations teams to ensure quality, training, and enablement are fully integrated into evolving workflows, tools, and organizational priorities. You will also partner with leaders across the organization to support new partner implementations, ensuring training and QA processes are in place to drive consistent, high-quality outcomes from launch through ongoing operations. YOUR PRIMARY RESPONSIBILITIES • Training & Enablement: You will design and execute a unified QTE strategy that supports onboarding, skill development, and ongoing professional development for all frontline staff. This includes ensuring new employees are effectively trained during onboarding and existing employees are enabled to adopt new processes, workflows, and technologies. You will also play a critical role in supporting implementations with new partners, ensuring Thyme Care's standards are embedded from the beginning. A central part of this responsibility is overseeing the Learning Management System (LMS), ensuring it is fully implemented, optimized, and consistently leveraged as the hub for learning. You will ensure content is current, accessible, and engaging, while using LMS reporting to track adoption and training effectiveness., • Quality Assurance: You will direct Thyme Care's quality assurance program, ensuring that calls, documentation, and workflows are audited for compliance, accuracy, and value-driven outcomes. You will leverage AI-enabled tools to support auditing, trend identification, and coaching at scale, and ensure the successful implementation of QA platforms across the organization., • Leadership: You will guide, coach, and mentor a team of trainers and quality assurance staff, ensuring they are equipped to deliver at the highest standard. You will foster a culture of learning, accountability, and professional growth across the organization, supporting both the QTE team and the broader care delivery organization. Qualification: Education: Master's degree in Nursing, Education, Healthcare Administration, or related field strongly preferred. Licensure (if clinical): RN, NP, or SW license in good standing. Experience: 5+ years of leadership in healthcare quality and training; oncology or complex care preferred. Leadership Breadth: Proven success leading both clinical and non-clinical functions in a scaling or matrixed environment. Skills: Strategic program design, LMS optimization and administration, quality management, leadership, coaching, and cross-functional collaboration. Experience leveraging AI-enabled QA or training platforms and leading technology adoption across organizations is highly valued. WHAT LEADS TO SUCCESS People-first. Thyme Care's mission and members matter to you, deeply. Team player. You're a strong collaborator who understands what it's like to lead a team in a growing and evolving environment. You'll ensure your team is meeting and exceeding standards set while being a collaborative partner for the rest of the organization. Effective listener and communicator. You always start with listening, and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with your team, leadership, and stakeholders. Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course… and part of the adventure. Coach. You know your team's strengths and what motivates them, and you strive to keep morale high while constantly challenging them to beat their best and never lose sight of the goal. Grit. You're never afraid to get your hands dirty, but you can also take a step back and connect the company's strategy to your team's performance and execution. A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important. Identify priorities and take action. You know how to identify and prioritize your own time, your team's needs, and do what it takes to ensure that urgent and important needs are addressed immediately. OUR VALUES At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don't choose. Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $175,000-$195,000. The salary range could be lower or higher than this if the role is hired at another level. We recognize a history of inequality in healthcare. We're here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.

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