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Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
As a Payroll Administrator, you will be responsible for processing payroll transactions accurately and timely, ensuring compliance with relevant laws and regulations. You will collaborate closely with HR and Finance departments to maintain payroll records, resolve discrepancies, and provide exceptional service to employees regarding payroll-related inquiries. Key Responsibilities: Payroll Processing: Collect and verify timekeeping information for all employees. Calculate wages, deductions, and overtime hours. Process payroll transactions accurately and on time. Review and reconcile payroll data before finalizing payments. Compliance and Reporting: Ensure compliance with federal, state, and local payroll regulations. Prepare and submit payroll tax returns, including W-2 and 1099 forms. Keep abreast of changes in payroll laws and regulations and implement necessary updates. Generate payroll reports for management and auditors as required. Record Maintenance: Maintain accurate payroll records and employee information. Update employee payroll records for changes in status or benefits. Monitor paid time off (PTO), sick leave, and other absences. Problem Resolution: Investigate and resolve payroll discrepancies and issues. Address employee inquiries regarding payroll matters. Collaborate with HR and Finance departments to resolve payroll-related problems. Systems Management: Utilize payroll software to process payments and maintain records. Ensure the integrity and security of payroll systems and data. Assist in the implementation and maintenance of new payroll software or upgrades. Qualifications: Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred. Proven experience as a Payroll Administrator or similar role. In-depth knowledge of payroll processes, regulations, and tax laws. Proficiency in payroll software and MS Office, especially Excel. Strong attention to detail and accuracy. Excellent communication and interpersonal skills. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Discretion in handling confidential information. Benefits: Competitive salary Health, dental, and vision insurance Retirement savings plan Paid time off and holidays Professional development opportunities Work Environment: You will work in an office setting, collaborating with colleagues from HR, Finance, and other departments. This position may require occasional overtime during peak periods, such as payroll processing deadlines. Company Culture: Our company values integrity, collaboration, and excellence. We strive to create a supportive and inclusive work environment where employees can grow personally and professionally. Application Process: If you meet the qualifications and are interested in joining our team, please submit your resume and cover letter detailing your relevant experience and why you are a good fit for this role.
We are seeking a highly organized and detail-oriented individual to join our team as a Clerical Assistant. The ideal candidate will be responsible for performing various clerical and administrative tasks to support the efficient operation of our office or department. Responsibilities: Provide general administrative support including answering phone calls, responding to emails, and handling correspondence. Assist in maintaining office files and records, both physical and electronic. Handle data entry tasks accurately and efficiently. Schedule appointments, meetings, and conferences as needed. Assist in coordinating travel arrangements and accommodations for staff members. Prepare and distribute documents, reports, and presentations. Assist with inventory management and ordering office supplies. Provide support in organizing and coordinating events or special projects. Collaborate with team members to ensure smooth workflow and efficient operation of the office. Perform other administrative tasks and duties as assigned. Requirements: High school diploma or equivalent; additional education or certification in office administration is a plus. Proven experience in a clerical or administrative role is preferred. Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint) and other office software. Strong organizational skills with the ability to prioritize tasks and manage time effectively. Excellent communication skills, both written and verbal. Attention to detail and accuracy in data entry and record-keeping. Ability to work independently with minimal supervision as well as in a team environment. Discretion and confidentiality when handling sensitive information. Adaptability and willingness to learn new tasks and procedures. Positive attitude and willingness to contribute to a positive work environment. Benefits: Competitive salary Health insurance Retirement plan Paid time off Professional development opportunities $30- $40 per hourly pay.
Full Job Description Responsible for the preparation of meals, according to the planned menu and individual dietary needs. Responsible for the sanitation and order of the work areas (kitchen, dining room, food storage). Trains individuals in basic nutritional information and cooking skills. Responsible to maintain inventory of supplies. Ensures correct and appropriate quantities to avoid accumulation of leftovers. Requirements: HS diploma/GED required. Knowledge of special diets required. 1-3 years’ experience in preparing menus and meals preferred. NY State Department of Health Food Sanitation Certificate is preferred.
In 2005, sushi chefs Nick Kim and Jimmy Lau met while working at Masa. Shuko was born in 2014, and it is where the combined vision of both chefs is executed daily, in the form of an omakase menu. That vision is one that veers away from the norm of high-end, sushi establishments — both in terms of the chefs' innovative use of ingredients and the hip atmosphere dictated in part by the popular music that pervades the dining room. Shuko brings exciting energy, innovative technique, and New York state produce to a traditional Japanese cuisine that has pervaded the city’s restaurant scene for some time and is now searching for well-rounded, talented Sommeliers to join our team! Our Omakase, tasting menu is priced at $270 per person Responsibilities Collaborate with the General Manager to elevate service standards and enhance the overall dining experience. Manage all aspects of the food and beverage program, focusing on organization, inventory, and quality. Enhance staff knowledge of wine tasting and service, fostering continuous improvement. Coordinate front-of-house actions to ensure seamless collaboration and exceed guest expectations. Lead by example to cultivate a positive, professional team environment based on trust and integrity. Provide coaching and guidance to service team members for ongoing development and engagement. Ensure adherence to restaurant policies and procedures while delivering a warm and welcoming guest experience. Follow and adhere to all standards set for by the Department of Health (DOH) and appropriate Federal/State Liquor Control Boards Requirements Minimum 3 years of fine dining experience as a Sommelier. Demonstrated leadership skills and a genuine passion for food, wine, and hospitality. Strong fundamental knowledge of old world wine regions, producers, and vintages. Sake & Champagne expertise is beneficial. Clear communication and organizational skills. Curiosity and eagerness to expand wine expertise and share knowledge with guests and staff.
Job description NOTE: one day a week, work from home after 6 month training JOIN AN EXCITING TEAM THAT IS GROWING NATIONALLY THIS ROLE IS OPEN DUE TO GROWTH AND PROMOTIONS We are seeking a Sales Support Representative to join our team. The ideal candidate will provide vital support to our sales team, ensuring smooth operations and excellent customer service. Duties: - Assist the sales team in managing accounts and maintaining customer relationships. - Support sales representatives in negotiating contracts and closing deals. - Collaborate with the marketing department to develop sales strategies and target markets. - Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly. - Utilize Salesforce or similar CRM tools to track sales activities and update customer information. - Coordinate with outside sales representatives to ensure efficient communication and workflow. Skills: - Experience in account management and technology sales is preferred. - Proficiency in sales techniques, market analysis, and negotiation strategies. - Fluency in Spanish is a plus for engaging with a diverse customer base. - Strong customer service skills with a focus on building rapport and trust. - Familiarity with Salesforce or other CRM software for tracking sales activities. - Ability to work collaboratively with an outside sales team to achieve common goals. Job Type: Full-time Pay: $44,525.18 - $50,621.72 per year Benefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Work from home Schedule: Monday to Friday Travel requirement: No travel Work Location: In person
Asterly Well Care Solutions and our partners are urgently seeking Registered Nurses (RNs) to fill Full-time roles at an LTACH in NYC. New Grads are welcome for full-time positions. Our ideal candidate is experienced, aligns with our mission, exemplifying professionalism, leadership, and emotional awareness. Responsibilities ● Identifies and discriminates between physical and psycho-social signs and symptoms. Selects and performs those therapeutic measures that are essential for the effective execution of the nursing regimen for assigned patients/clients. ● Develops, implements, and continuously evaluates the nursing regimen for assigned patients/clients. ● Records and maintains nursing care plans and progress notes on patients/clients to ensure continuity of care. ● Participates in development and maintenance of a system of evaluation of nursing care, practices and procedures, including evaluation of nursing personnel. ● Interprets philosophy and objectives of the agency and Nursing Department to patients/clients, families, and other groups. ● Maintains professional competence through participation in continuing education and other appropriate learning experiences. Qualifications ● For individuals holding an unrestricted registered professional nursing license BEFORE July 1, 2020 in New York State, another state or United States territory: ● A valid New York State license and current registration to practice as a registered professional Nurse in New York State; and ● Valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA). For individuals issued a registered professional nursing license on or AFTER July 1, 2020, based on the expected implementation of Chapter 502 of the Laws of 2017 and Chapter 380 of the Laws of 2018: A valid New York State license and current registration to practice as a Registered Professional Nurse in New York State; and a. A Bachelor’s of Science degree in Nursing or higher (or other nursing degree, as identified by NYS Education Department including Master of Science in Nursing, Valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA). Benefits package for permanent placement includes: ● Comprehensive Health Benefits for employees hired to work 20+ hrs. per week ● Retirement Savings and Pension Plans ● Loan Forgiveness Programs for eligible employees ● Paid Holidays and Vacation by employees' Collectively bargained contracts ● College tuition discounts and professional development opportunities ● Multiple employee discount programs Pay: $48.00 - $52.00 per hour Work Location: In person
Great opportunity! Due to expansion, YDE Boys Middle School is now hiring for the 2024-2025 school year. Our school is student-centered, innovative and inspiring, with a warm, caring and supportive work atmosphere. Come join the growing YDE family! Positions available: teachers and department heads for - Math - Science - History - ELA Health insurance, benefits, and on-time pay! Salary commensurate with experience. Job Types: Full-time, Part-time Salary: $50,000.00 - $85,000.00 per year Benefits Include: - 401(k) - Dental insurance - Health insurance - Life insurance - Paid time off - Parental leave - Professional development assistance - Retirement plan - Tuition reimbursement - Vision insurance
Full Job Description JOB POSTING Job Title: Housekeeping Job Location: University Consultation Center 1020 Grand Concourse Professional South Wing Suite 26 Bronx, NY 10451 Department: Operations Job Description: Duties and responsibilities include, but are not limited to the following: Performs routine tasks and activities in connection with ensuring that scattered site apartments units are properly maintained, safe and sanitary at all times. Cleans and disinfects all apartments prior to new occupancy, On call on a 24 hr. basis for emergencies. Insures apartments are free of violations and not in need of repair. Protect client confidentiality according to agency policy. May replace light bulbs and fuses throughout apartments, as necessary. Performs minor repairs in apartments such plastering, changing locks on doors and other general repairs. Maintain inventory of housekeeping supplies and equipment. Establishes and maintains a preventive maintenance schedule of each apartments as well as weekly to monthly inspections. Ability to react calmly when dealing with clients, good knowledge of housekeeping practices and principles, adhere to agency and program policies and procedures. Education and/or Experience: Minimum High School Diploma or equivalent. 2 Years experience in maintenance/housekeeping areas. OSHA Certified, FDNY Safety Those who are interested, please submit your Resume to the HR Department. Job Type: Full-time Pay: From $16.00 per hour Expected hours: 40 per week Benefits: Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Vision insurance Physical setting: Outdoor work Schedule: 8 hour shift Monday to Friday On call Weekends as needed Education: High school or equivalent (Preferred) Experience: Custodial Experience: 2 years (Preferred) Maintenance: 2 years (Required) Shift availability: Day Shift (Preferred) Willingness to travel: 75% (Preferred) Work Location: Multiple locations
We are seeking a dedicated Kitchen Manager to oversee and manage our culinary operations. Responsibilities include supervising kitchen staff, ensuring high-quality food preparation, managing inventory and ordering supplies, maintaining cleanliness, and enforcing safety and sanitation standards. The Kitchen Manager will collaborate with the chef to develop menus, control costs, and optimize kitchen workflows. Strong leadership, organizational, and communication skills are essential. The ideal candidate will have a thorough understanding of food preparation techniques, equipment maintenance, and health department regulations. Prior experience in a managerial role in a restaurant or similar setting is preferred. Join our team and help us deliver exceptional dining experiences!
We are looking for a friendly and hard-working Call Center Representative to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. Tasks Respond to incoming calls and messages in a timely manner throughout shift Identify customer questions, complaints, concerns, and overall needs Provide sufficient answers and solutions to all customer queries Handle customer complaints respectfully and professionally Redirect customers to appropriate departments and teams when appropriate Generate leads for sales team by screening callers and identifying potential sales opportunities Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow all communication procedures, policies, and guidelines during every customer interaction Requirements High school diploma or equivalent (GED) Customer service experience preferred Familiarity with CRM systems a plus Excellent communication and time management skills Ability to multitask Outgoing and friendly personality Benefits Benefits for eligible F-T & P-T employees include: Work/Life Balance, Health & Dental, Community Involvement / Matching Gifts Program, Tuition Reimbursement Assistance & Education Life Works, Employee Stock Purchase Plan, Employee Wellness and 401k plans. Paid Time Off and Holidays with Generous Company Discounts.
Full Job Description The Data Entry Clerk is responsible for gathering paperwork from various departments, reviewing compiled data for accuracy and transferring data into company system. Processes company BOL documents as well as customer information before entry by reviewing supportive data and resolving discrepancies by using standard procedures Prepares source data for computer entry by compiling and sorting information Enters reviewed order information into proprietary database Maintains data entry requirements by following company procedures Works with team to ensure data is reviewed and entered in a timely manner Qualifications Filing Microsoft Office High school diploma or GED Computer skills Typing Communication skills Job Type: Full-time Expected hours: 40 per week Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday
Full Job Description Emiliano’s is bringing the tastes of Italy to Riverdale. We are an Italian Specialty Eatery and Food Market . We are currently seeking an experienced deli clerk. This is a wonderful opportunity to gain experience and grow professionally; and be part of a growing, family-owned operation. Job Description – Deli Clerk The Deli Clerk will be responsible for serving customers by preparing sandwiches and slicing cheeses and meats by the pound. The deli clerk will ensure compliance with health and fire regulations regarding food preparation and kitchen maintenance. Key Responsibilities: Responsible for completing the necessary tasks for the operation of the front deli counters Preparing sandwiches according to customer requests Slicing meats and cheeses according to customer requests Ensure compliance with health and fire regulations regarding food preparation and serving. Monitor food preparation methods and presentation of food in order to ensure that food is prepared and presented in an acceptable manner. Assist with receiving food and beverage deliveries, and checking delivery contents in order to verify product quality and quantity. Maintain cleanliness and appearance of workspace to be in compliance with all sanitation and department of health standards. Other duties as assigned by owner Requirements: Must have experience in deli/food service Experience with Italian cold cuts and sandwiches Customer service experience Must have food handling certificate or be willing to acquire it Manual dexterity able to operate slicing machines and kitchen utensils A team player with good communication skills A positive attitude and willingness to learn Patient with an ability to stay positive under pressure Very good physical condition and endurance Qualifications High school or equivalent (Desired) Restaurant/Deli experience: 1 year (Required) Job Type: Full-time Pay: $16.00 - $18.00 per hour Benefits: Employee discount Food provided Restaurant type: Café Fast casual restaurant Shift: 8 hour shift Weekly day range: Every weekend Monday to Friday Ability to Commute: Bronx, NY (Preferred) Work Location: In person