Medical Support Assistant
2 days ago
Waco
Job Description Medical Support Assistant Waco, TX, Temple, TX, Austin, TX Full Time (40 hours) Experienced Medical Support Assistant (MSA) – Central Texas Contract Length: 6-month contract with the potential for extension up to 1 year Emerging Tech is seeking Medical Support Assistants (MSAs) to support the Central Texas VA Health Care System. This is an excellent opportunity to serve Veterans while working in a professional and supportive healthcare environment. The ideal candidate is a good listener, organized, adaptable, outgoing, and an excellent problem solver. This vital role greets patients, demonstrates professionalism, and maintains confidentiality at all times. Responsibilities • Work closely with the Lead MSA, MSA Supervisor, and Administrative Officers to ensure quality control, coordinate activities, and meet all VA scheduling policies, procedures, and performance metrics., • Collaborate with the Lead Scheduler and scheduling and reception teams to ensure consistent, professional representation of the VA., • Communicate with internal medical providers regarding VA Community Care rules, regulations, and appropriate processes., • Schedule, track, and coordinate patient appointments and referrals in accordance with VA guidelines., • Update patient demographics and process health and administrative information in VA systems including CPRS, VistA, HSRM, PPMS, CTM, and others., • Utilize Microsoft Office tools including Excel, Word, Outlook, and Teams on a daily basis., • Respond to patient and provider inquiries in a courteous and professional manner., • High School diploma or GED equivalent., • Minimum of 6 months of customer service experience., • Previous clinical or healthcare experience preferred., • Knowledge of basic medical terminology., • Strong oral and written English communication skills., • Typing speed of at least 50 WPM., • Ability to work effectively in a fast-paced, team-oriented environment. Powered by JazzHR 4adOhFrfdV