FPI Management, Inc.
Community Director - NE (REF9818X)
16 days ago
San Leandro
Job DescriptionCompany Description Multifamily Property Management Job Description The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s). • Property Name: Summerhill Terrace Apartments, • 15267 Hesperian Blvd, San Leandro, CA 94578, USA, • Full-Time, • Unit Count: 102, • Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties. Pay: $28 - $30 / Hour DUTIES AND RESPONSIBILITIES 1. Client Relations • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations. 2. Communication • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI., • Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems. 3. Employee Management • Develop and manage the site team members; including participating in the hiring, training and evaluation of employees., • Ensure all open positions are filled in a timely manner., • Ensure all employees maintain compliance with various department requirements. 4. Leasing/Occupancy • Maintain occupancy levels as established by owner/budget expectations., • Oversee and exhibit professional leasing techniques., • Ensure completion of the monthly Market Surveys and analysis., • Develop and implement advertising and marketing strategies for the apartment community as needed., • Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy., • Ensure that all online marketing sources are updated (e.g., Craigslist) daily., • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority., • Develop and oversee the implementation of resident retention programs., • Ensure the safety, comfort and privacy of all property residents., • Ensure move-in orientation is completed consistently with new residents. 5. Revenue Management • Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover., • Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies., • Participating in the development of and managing to the approved operating budget., • Accurately processing vendor invoices and managing accounting month end., • Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting. 6. Reporting and Document Management • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures., • Responsible for the daily integrity and confidentiality of resident files., • Ensure that documents and reporting systems are maintained, updated, and organized., • Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.., • Assist in budget preparation and delivery. 7. Risk Management • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures., • Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms., • React calmly and professionally in emergency, emotional and/or stressful situations., • Maintain current permit, licensing, and inspection requirements., • Maintain compliance with OSHA requirements. 8. Facility Maintenance • Assist residents with reporting of maintenance needs., • Document facility and maintenance needs and ensure timely completion., • Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor., • Follow up on maintenance requests to promote resident communication and satisfaction. 9. Other • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures., • Comply with all Fair Housing Laws and FPI policies and procedures., • Promote a professional image by adhering to FPI Management's Dress Code Policy., • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management., • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.)., • Perform any and all functions as directed by the supervisor, including special project assistance.Qualifications *Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. Minimum Requirements: • Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management., • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required., • Must be proficient in speaking, reading, and writing in English., • Yieldstar, • Yardi, • Weblisters, • RealPage, • On-Site, • Microsoft Word, • Microsoft Excel, • Knock, • Craigslist, • Adobe Acrobat, • Google Mail (GMail), • Google Drive, • Internet Use, • Basic Computer Skills, • Customer Service, • Management Additional Information ESSENTIAL ATTRIBUTES • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc. EEO/EVerify Statements FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.
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