Barista Shift Lead
15 days ago
San Leandro
Job Description Job Title: Barista Shift Lead Location: San Francisco, CA/Bay Area/East Bay Regions Employment Type: Full-Time/Part-Time Available Reports to: Owner Job Summary We are seeking a friendly, customer-focused Barista Shift Lead to join our mobile coffee bar in San Francisco. The ideal candidate loves coffee, enjoys leading others, and thrives in a positive, high-energy environment. We want a team that delivers high-quality coffee and beverage experiences, provides exceptional guest service, and helps maintain a clean, welcoming environment that reflects our commitment to specialty coffee culture. As a Barista Shift Lead, you will lead daily shift operations, mentor team members, and help deliver the best possible experience to our guests. You’ll serve as a role model on the floor, ensure consistency in drink quality, uphold cleanliness and safety standards, and contribute to a welcoming environment for both customers and staff. Key Responsibilities • Supervise all aspects of the shift, including opening/closing duties and team coordination, • Ensure smooth operations and excellent service during your shift, • Step in to support wherever needed; bar, register, prep, cleaning, • Train and coach baristas on drink preparation, customer service, and shop standards, • Provide clear guidance, feedback, and support to help your team grow • Foster a collaborative, respectful, and motivated team culture, • Deliver genuine hospitality with every interaction, • Handle guest questions, concerns, and complaints in a professional, solution oriented way, • Maintain eye contact, smile, and promote product knowledge, • Prepare beverages consistently and accurately according to recipes • Monitor inventory levels, communicate needs to management, • Enforce food safety and sanitation protocols, • Open and close the store according to procedures, • Operate point-of-sale system accurately, • Assist with inventory counts and ordering when needed Qualifications & Skills Required • 2+ barista experience in a fast-paced coffee shop environment, • 2+ years in leadership or supervisory experience, • Strong communication, multi-tasking, and problem-solving skills • Passion for coffee, hospitality, and customer service, • Reliable, positive, and team-oriented mindset, • Comfortable working quickly and accurately in a fast-paced environment • Must be able to stand for extended periods and lift up to ~30 pounds • Flexible schedule including mornings, weekends, and holidays as business needs dictate. Preferred • Previous barista, coffee, or hospitality experience, • Knowledge of specialty coffee or advanced brewing techniques, • Experience with POS systems (e.g., Toast, Square), • California Food Handler’s Card