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Job Description As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old. Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people. CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff. We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. In our Haywardlocation, CHC will offer housing and supportive services to young people in South Alameda County. It is an exciting time to join a brand-new program. As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old. Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package. POSITION SUMMARY: Youth Engagement Specialists (YES) are an essential and core position on our multidisciplinary team. All CHC staff work together to facilitate safety and comprehensive programming for youth in our crisis shelter and transitional living program. YES’s facilitate day to day operations and duties by adhering to our Mission Statement, Five Principals, Code of Conduct and the policies and procedures of Covenant House. Youth Engagement Specialists provide essential supervision and support including: triage of door and phones, assessing safety, preventing and managing crises, upholding programmatic policy and procedure, documentation, light cleaning and building maintenance, as well as being a positive adult role model that relentlessly engages with our youth. Must want to work in a diverse and inclusive environment. Youth Engagement Specialists who work overnight shifts must remain awake and staff must complete overnight checklist to ensure facility is prepared for next day. ESSENTIAL FUNCTIONS: • Provide supervision of the shelter, including oversight and maintenance of the various areas of the facility., • Conduct bag and pocket checks, and have youth walk through the metal detector or use a metal detector wand, each time youth enter the building. Store and lock up safety weapons and confiscate any prohibited items., • Conduct wellness checks in youth bedrooms on assigned schedule during each shift., • Safety awareness of situations and spaces., • Perform day to day operations and duties in accordance with established policies and procedures., • Provide welcoming, engaging and professional phone and door coverage to include answering and responding to incoming crisis, business information and resource and referral inquiries., • Crisis prevention and intervention while adhering to agency protocol for responding, reporting and seeking support., • Build rapport with clients and act as a positive role model and safe adult while maintaining and facilitating healthy boundaries., • Be a proactive and involved team member and encourage youth to participate in activities., • Direct supervision of the youth in the program on-site, on outings in community, and during meetings and appointments in the community., • Develop knowledge of the current community resources available to clients., • Teach basic life skills such as personal hygiene, household cleaning, and interpersonal interactions., • Lead a group or activity for the youth, at a minimum of once a month., • Maintain and engage in consistent communication with the multidisciplinary team by preparing shift notes and logs, as well as creating critical incident reports., • Enter engagement notes in our internal database, Efforts to Outcomes (ETO)., • Check email at the beginning of every shift, to review previous shift notes, important updates and incidents that took place., • Attend trainings, meetings and supervision as assigned., • Function as back-up coverage, as assigned., • Work directly with clients doing triage (i.e., field questions, ask what clients need, clarify the problem, etc.), • Supervise clients in completion of chores, if applicable., • Inspect common areas of the shelter for cleanliness on a daily basis., • Function as Person in Charge (PIC), as designated. EDUCATION: High School Diploma or bachelor’s degree in human services or related field preferred, but relevant life and/or work experience will be considered in lieu of diplomas. EXPERIENCE: Minimum of 1-2 years’ experience working with youth ages 18-24. SKILLS: Must have strong verbal and written communication skills and strong organizational skills. Must be computer literate (Word, Outlook, Excel, etc.) Must be a self-starter and team player with the ability to work with other staff members, clients, vendors and the public. TRANSPORTATION: A valid CA driver’s license, and good driving record highly preferred. May need to transport clients/staff if required using agency transportation. WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. As we are open 24/7, Staff are required to work one weekend day, and holiday work may be required. KNOWLEDGE: Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, Trauma Informed Care, Harm Reduction, and CPR & FIRST AID. SUPERVISORY DUTIES: N/A EQUIPMENT USED: Computers (including email), telephone, and printer. Covenant House California is an equal opportunity employer.

Job Description As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old. Covenant House California (CHC) is a nonprofit organization that provides sanctuary and support for youth overcoming homelessness, ages 18-24. CHC believes that no young person deserves to be homeless; that every young person in California deserves housing, food, clothing, education, and most importantly, to be loved. CHC provides a full continuum of services to meet the physical, emotional, educational, vocational, and spiritual well-being of young people. CHC’s doors are open to youth and staff regardless of their race, religion, sexual orientation, gender identity, or gender expression. We believe that youth and team members deserve to be in an environment that is inclusive and affirming; where everyone is treated with dignity and respect and valued and appreciated for who they are. Maintaining a diverse community of youth and staff is key to our ability to achieve our mission most effectively. We are also committed to being a leader in advancing anti-racism, and to promoting opportunities for the free expression of the lived experiences of our youth and staff. We are looking for people who, like us, believe that every young person deserves a place to belong. We think it takes all kinds of people to create diverse solutions to end youth homelessness and we are on a committed journey to build an inclusive and equitable work culture that brings out the best in everyone. In our Haywardlocation, CHC will offer housing and supportive services to young people in South Alameda County. It is an exciting time to join a brand-new program. As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old. Covenant House California offers an excellent benefits package, (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package. Part-Time < 30 hours per week - shifts vary POSITION SUMMARY: Youth Engagement Specialists (YES) are an essential and core position on our multidisciplinary team. All CHC staff work together to facilitate safety and comprehensive programming for youth in our crisis shelter and transitional living program. YES’s facilitate day to day operations and duties by adhering to our Mission Statement, Five Principals, Code of Conduct and the policies and procedures of Covenant House. Youth Engagement Specialists provide essential supervision and support including: triage of door and phones, assessing safety, preventing and managing crises, upholding programmatic policy and procedure, documentation, light cleaning and building maintenance, as well as being a positive adult role model that relentlessly engages with our youth. Must want to work in a diverse and inclusive environment. Youth Engagement Specialists who work overnight shifts must remain awake and staff must complete overnight checklist to ensure facility is prepared for next day. ESSENTIAL FUNCTIONS: • Provide supervision of the shelter, including oversight and maintenance of the various areas of the facility., • Conduct bag and pocket checks, and have youth walk through the metal detector or use a metal detector wand, each time youth enter the building. Store and lock up safety weapons and confiscate any prohibited items., • Conduct wellness checks in youth bedrooms on assigned schedule during each shift., • Safety awareness of situations and spaces., • Perform day to day operations and duties in accordance with established policies and procedures., • Provide welcoming, engaging and professional phone and door coverage to include answering and responding to incoming crisis, business information and resource and referral inquiries., • Crisis prevention and intervention while adhering to agency protocol for responding, reporting and seeking support., • Build rapport with clients and act as a positive role model and safe adult while maintaining and facilitating healthy boundaries., • Be a proactive and involved team member and encourage youth to participate in activities., • Direct supervision of the youth in the program on-site, on outings in community, and during meetings and appointments in the community., • Develop knowledge of the current community resources available to clients., • Teach basic life skills such as personal hygiene, household cleaning, and interpersonal interactions., • Lead a group or activity for the youth, at a minimum of once a month., • Maintain and engage in consistent communication with the multidisciplinary team by preparing shift notes and logs, as well as creating critical incident reports., • Enter engagement notes in our internal database, Efforts to Outcomes (ETO)., • Check email at the beginning of every shift, to review previous shift notes, important updates and incidents that took place., • Attend trainings, meetings and supervision as assigned., • Function as back-up coverage, as assigned., • Work directly with clients doing triage (i.e., field questions, ask what clients need, clarify the problem, etc.), • Supervise clients in completion of chores, if applicable., • Inspect common areas of the shelter for cleanliness on a daily basis., • Function as Person in Charge (PIC), as designated. EDUCATION: High School Diploma or bachelor’s degree in human services or related field preferred, but relevant life and/or work experience will be considered in lieu of diplomas. EXPERIENCE: Minimum of 1-2 years’ experience working with youth ages 18-24. SKILLS: Must have strong verbal and written communication skills and strong organizational skills. Must be computer literate (Word, Outlook, Excel, etc.) Must be a self-starter and team player with the ability to work with other staff members, clients, vendors and the public. TRANSPORTATION: A valid CA driver’s license, and good driving record highly preferred. May need to transport clients/staff if required using agency transportation. WORKING CONDITIONS: General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. As we are open 24/7, Staff are required to work one weekend day, and holiday work may be required. KNOWLEDGE: Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, Trauma Informed Care, Harm Reduction, and CPR & FIRST AID. SUPERVISORY DUTIES: N/A EQUIPMENT USED: Computers (including email), telephone, and printer. Covenant House California is an equal opportunity employer.

Job Description Pay Range $19.00 - $20.00/hour This is a Part-Time position in a Senior Living Community that includes evenings, weekends and holidays. We are looking for someone who can provide exceptional customer service, answer phones, be the face of the company, and know their way around computer/ office equipment. Although we are a small team, we are a mighty team! Other qualities we are currently looking for include flexibility, reliable, works well independently while also being a team player, organized, and projects a professional appearance. Schedule : Varies- weekdays/weekends, Holidays, and Occasional Overtime. Hours will mainly consist of 2-3 workdays a week. Flexibility with schedule is a Bonus. We will train the right addition to our team! We are looking for coverage with PM Shifts - 3:00PM-11:00PM and weekend AM and PM Shifts. ESSENTIAL FUNCTIONS Front Desk/Concierge • Project a professional appearance: well-groomed, appropriately dressed., • Maintain a professional workspace: well-organized, lack of clutter, etc., • Monitors safety devices, namely fire monitoring equipment, boiler and smoke detector alarms. In responding to an alarm, contacts the appropriate personnel and performs acts consistent with established Communication policies & procedures., • Greet and direct visitors in a friendly and helpful manner., • Answer all incoming calls to the Acacia Creek standard., • Directs incoming calls and messages to appropriate staff or resident., • Assist residents with outgoing calls., • Demonstrate multi-tasking abilities in telephone operation., • Record accurate messages., • Maintain office supplies., • Knowledge and understanding of role in emergency situation., • Maintain a current file/listing of residents by name and room number, emergency phone numbers of on-call staff, department extensions, key personnel, etc., • Label newspapers for residents and staff for daily distribution., • Assist in general clerical and administrative functions as required., • Provide back-up support to Supervisor when needed., • Receive, coordinate, and distribute all mail and deliveries., • Maintain pertinent key and residents’ status logs, issue keys according to established procedures. Maintain accountability for keys., • Communicates constructively in a respectful manner with team members and residents., • Works as a problem-solver in a solution-oriented manner., • Demonstrates reliability by consistently following through with commitments effectively., • Initiates a Notification of Temporary Absence form for residents who wish to leave the community overnight., • Reports equipment malfunctions and breakdowns as soon as possible., • Remains at the Communication Center until relief for breaks, meal periods and end of shift arrives., • Maintains good working relationship with co-workers., • Provide back-up support for other departments as appropriate., • Regular attendance., • Generate brochure request from emails and inquiry tracking forms., • Assist Administration with administrative duties., • Performs general office duties during low volume periods to include sorting, collating, copying and data entry., • Maintain cash boxes (4).Sell meal tickets to Team Members and provide volunteers with meal tickets., • Collect cash for postage for outgoing mail., • Collect cash when making copies for residents., • Maintain petty cash., • Update Cash Logs for Petty Cash, Lunch, and Postage. Requirements SKILLS, ABILITIES AND EXPERIENCE • 1 year experience on Multi-line Telephone Console (preferable but not required)., • Knowledge of computers, internet, and software applications including Windows 3.0 or 7.0 and Microsoft Office programs., • Skilled in building relationships with residents, Team Members, and family members, • Must be able to work under stress and to relate to aging persons., • Must have a pleasant disposition at all times. Any combination of education and experience that would provide the necessary knowledge and abilities listed, typically: • Ensures residents' rights to fair and equitable treatment, self determination, individuality, privacy, property and civil rights, including the right to wage a complaint, are well established and maintained at all times., • Maintains confidentiality of appropriate resident care information to assure their rights are protected., • Postage Machine Writing Implements Copy Machine, • Intercom Cell Phone Laminator, • Telephone Headset 2-Way Radio Folding Machine, • Computer/Peripherals Printer Alarm Systems, • This job description has been developed to identify some of the duties and responsibilities of this position. It is not intended to limit or encompass all duties and responsibilities of the position. At Acacia Creek, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career. In return for your skills, you will be offered: • A work environment focused on teamwork and support, • A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company when you participate in the plan