IT Support Specialist
7 days ago
Cincinnati
Job Description Akkodis is seeking an IT Support Specialist for a contract job with a company in Cincinnati, OH. The IT Support Specialist provides day-to-day technical support for users onsite and remotely, ensuring reliable IT operations, adherence to service level objectives, and exceptional user satisfaction. The role oversees help desk delivery performance, supports infrastructure maintenance, manages onboarding coordination, and contributes to continuous improvement initiatives aligned with the company’s business and security standards. A disciplined, customer-focused approach and strong technical aptitude are essential. Pay Rate Range: $30.00 - $38.00/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. IT Support Specialist responsibilities include: Help Desk User Support · Respond promptly to service tickets, calls, and messages using the corporate ticketing system (e.g., ServiceNow). · Diagnose and resolve hardware, software, and network connectivity issues across Windows 11 and Microsoft 365 environments. · Provide professional and courteous support, maintaining confidentiality and compliance with IT policies. · Escalate complex or critical issues through proper channels and ensure timely follow-through until resolution. · Maintain accurate documentation of incidents, resolutions, and user interactions. · Onboarding Equipment Lifecycle · Coordinate with HR and managers to ensure seamless new-hire onboarding (laptop imaging, Intune enrollment, mobile setup, account creation, and equipment distribution). · Manage asset inventory using CMDB or asset management systems; support refresh cycles and data migrations. · Collaborate with the Business Manager and corporate IT to standardize onboarding procedures and documentation. Infrastructure System Maintenance · Monitor system performance, backups, and security health status. · Coordinate the Application of OS patches, updates, and configuration changes per compnay standards and understand the escalation process. · Provide Level 1 support local server, network, and printer operations; and coordinate level 2-3 with the IT team for advanced issues. · Participate in research and deployment of new tools and services that enhance support delivery. Service Delivery Performance Management · Monitor help desk metrics and ticket queues to ensure SLA compliance and service quality. · Maintain and update knowledge base articles and technical procedures. · Conduct regular meetings with customer focal points to ensure quality support and capture new initiatives as they arise. Required Skills: • Bachelor’s Degree in Computer Science, Information Technology, or related field, • Minimum 3 years of experience in IT Support, Helpdesk, or Service Desk environment., • Experience with ServiceNow or comparable ticketing system., • Experience supporting Microsoft Windows 11, Office 365, and Intune device management., • Familiarity with network fundamentals and security best practices., • Excellent interpersonal, verbal, and written communication skills., • Strong technical troubleshooting skills for Windows-based and Microsoft 365 systems., • Working knowledge of ticketing and remote support tools (ServiceNow, Intune, RDP, Teams)., • Ability to manage tasks independently while meeting deadlines and service commitments., • Commitment to process discipline and documentation accuracy., • Strong customer orientation and professional demeanor under pressure., • On-call availability as scheduled by the IT Help Desk Manager. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit " target="_blank">. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: · The California Fair Chance Act · Los Angeles City Fair Chance Ordinance · Los Angeles County Fair Chance Ordinance for Employers · San Francisco Fair Chance Ordinance If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at . Equal Opportunity Employer/Veterans/Disabled Pay Details: $30.00 to $38.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Company DescriptionGlobal Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level. Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.\r\n\r\nDiverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.\r\n\r\nCommitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.\r\n\r\nContinuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.\r\n\r\nInclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.\r\n\r\nOur Evolution and Your Role in It\r\n\r\nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.\r\n\r\nEmpowering the Future\r\n\r\nWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.\r\n\r\nJoin the Akkodis Community\r\n\r\nAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.