71 Best concierge Jobs in Hayward, California (January 2026)

Guest Services/Hospitality Associate

4 days ago

Hayward

Job DescriptionGuest Services/Hospitality Associate About Garden of Eden: Garden of Eden is a premier California cannabis dispensary redefining what exceptional hospitality looks like in a regulated retail environment. We combine best-in-class customer service with deep product knowledge, operational rigor, and a genuine commitment to guest care. Every interaction—whether in-store, over the phone, or online—is designed to be thoughtful, efficient, and elevated. Our culture emphasizes professionalism, accountability, and continuous learning. We seek team members who take pride in delivering polished, concierge-level service while helping guests navigate cannabis with confidence and respect. At Garden of Eden, hospitality is not an add-on—it’s the standard. About the Position: The Guest Services / Hospitality Associate serves as the first and most visible point of contact for guests, vendors, and partners—both in person and through phone and digital communication. This role plays a critical part in shaping the guest experience by delivering polished, high-touch, white-glove service with composure, discretion, and professionalism. The ideal candidate is organized, proactive, and confident operating in a fast-paced, regulated retail environment. This position supports customer intake workflows, responds to general inquiries, and facilitates clear internal communication to ensure a seamless and elevated experience from arrival to departure. This role requires the ability to manage competing priorities with professionalism, exercise sound judgment within established procedures, and escalate non-routine issues to management as appropriate. As a front-of-house role, the Guest Services / Hospitality Associate serves as a visible representative of the Garden of Eden brand and is expected to uphold the company’s service standards, professionalism, and guest-care principles at all times while exercising sound judgment within established procedures. This is a fully onsite, customer-service–driven role requiring sound judgment, attention to detail, and the ability to handle sensitive or confidential information with care. The Guest Services / Hospitality Associate reports directly to the Manager(s) on Duty and the General Manager and is expected to uphold Garden of Eden’s service standards at all times. Primary Responsibilities: • Serve as a primary point of contact for guest support, responding to inquiries via phone, live chat, and email with professionalism, discretion, and adherence to service standards, • Office/Retail environment, situated at the front desk in the lobby of our retail stores, • Monitor customer management systems and dashboards to ensure continuity, accuracy, and timely resolution of guest-facing workflows, • Assist guests with account creation, customer database enrollment, and loyalty program registration in accordance with established procedures, • Identify, document, and escalate service issues, operational gaps, or guest feedback to the Manager on Duty to support continuous improvement, • De-escalate guest concerns calmly and effectively while escalating non-routine, sensitive, or policy-related matters to management as appropriate, • Accurately document and report customer service incidents in accordance with company policy, • Utilize internal support resources and tools as needed to resolve guest inquiries efficiently and consistently, • Complete assigned opening and closing procedures in alignment with operational standards, • Participate in required training sessions to remain current on product knowledge, service standards, and company policies, • Uphold Garden of Eden’s service standards, professionalism, and guest-care expectations in all interactions, • Adhere to all applicable company policies and procedures when engaging with guests and handling customer or company information, • This role is performed in an active, guest-facing retail environment with a consistent, moderate level of background noise, • The position requires the ability to sit, stand, and move throughout the facility for extended periods during a scheduled shift, • Occasional lifting of supplies or materials weighing up to approximately 25 pounds may be required, • The role involves regular use of computers and point-of-service systems, requiring visual acuity for viewing screens, reading fine print, and performing data entry Requirements: • High school diploma or GED, 21+ years old, • Comfortable using technology and business productivity tools, including Google Workspace applications, • Ability to perform accurate and efficient data entry and written communication in a fast-paced environment, • Comfortable verifying personal identification consistently and in accordance with established company protocols and applicable state and local requirements, • Strong interpersonal, verbal, and written communication skills, • Demonstrated attention to detail and organizational ability, • Ability to remain composed under pressure while managing multiple priorities, • High level of professionalism, discretion, and sound judgment, • Availability to work weekends, holidays, and varying shifts based on business needs, • Strong problem-solving skills and a service-oriented mindset, • Customer Service: 1 year (Required), • Dispatch: 1 year (Preferred) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Eden Enterprises is an equal opportunity employer, and does not unlawfully discriminate against, make employment decisions, or permit harassment based on perceived or actual race, color, religion, sex, national origin, citizenship, immigration status, marital status, age, sexual orientation, gender identity, characteristics, or expression, disability, medical condition, U.S Military or veteran status, salary history, or any other basis protected under federal, state, or local laws, regulations, or ordinances. Eden is committed to complying with all applicable laws providing equal employment opportunities, including but not limited to the Fair Pay Act, FEHA, and all applicable laws and ordinances regarding conviction and arrest history.

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