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Job Description The CHW is an integral part of the member’s care team and works closely with the clinicians and the clinical operations team. The CHW will support our Care Delivery program, using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs to bridge the gap between clinical care and social needs. We are so excited to launch Wider Care+! We are a mission-driven team dedicated to stabilizing high-risk populations and ensuring that no one falls through the cracks of the healthcare system. At Wider Care+, we don’t just provide a service; we provide a lifeline. Our work bridges the gap between clinical requirements and social stability, and your role is vital to achieving that balance. What We Do (And Why It Matters) Our mission is to integrate Case Management, Care Navigation, and Benefits Enrollment into one seamless layer of support. We focus on patients whose Social Determinants of Health (SDOH) are actively sabotaging their recovery. The CHW’s responsibilities include: • Principal Illness Navigation (PIN): Execute person-centered care plans for patients with serious, high-risk illnesses. Assist in monitoring and revising disease-specific plans, especially when frequent adjustments in medication or treatment regimens are required., • Clinical Care Bridge: Act as the link between the patient and the billing practitioner. Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support., • SDOH Assessment & Goal Setting: Conduct person-centered assessments to understand the patient’s social and cultural context. Identify unmet social needs—such as food insecurity or housing instability—that impact the management of their serious condition and develop specific action plans to address them., • System Navigation & Advocacy: Assist patients and caregivers in navigating the Pennsylvania healthcare landscape. Teach self-advocacy skills to help patients communicate effectively with specialists and coordinate transportation or telehealth access., • Technical & Workflow Support: Support patient communication templates and automation. Coordinate with the tech team to set up workflows, handle technical troubleshooting, and update patient charts in the Case Management System (CMS) with precision., • Resource Coordination: Refer patients to supportive services and community-based resources. Establish and maintain partnerships with local Pennsylvania organizations to bring targeted resources (legal aid, food assistance, etc.) to our members' attention., • Behavioral & Social Support: Use motivational interviewing and capacity-building to help patients manage the stress of chronic illness. Provide tailored education to improve treatment adherence and offer emotional support to families and caregivers., • CMS Compliance & Documentation: Maintain detailed logs of all interactions, including the amount of time spent and specific activities conducted. Ensure all documentation meets the standards required for Medicare clinical and social integration services. Essential Functions: • PA Locality: Safely and consistently drive to public places and member homes within a 50-mile radius in Pennsylvania., • Remote Independence: Successfully work in a remote team environment with high independence and minimal oversight., • Physical Presence: Frequently carry up to 30 pounds of supplies and stand/walk for the duration of home visits or member interactions., • Digital Literacy: Ability to use a computer, tablet, and smartphone to update data in multiple secure systems with accuracy. Requirements The Successful CHW will: • Compliance: Be willing to complete and maintain all CMS-mandated training and state-applicable requirements, including competencies in interpersonal building, service coordination, and professional ethical conduct., • Experience: Have 3+ years of relevant community outreach, facilitation, or healthcare experience. Experience navigating high-risk chronic conditions or complex care management is a major plus., • Technical Savvy: Have strong computer skills and the ability to navigate web-based and app-based systems with ease., • Cultural Competency: Possess a deep understanding of the socio-economic and public health challenges facing disenfranchised populations in Pennsylvania., • Communication: Have excellent written and verbal communication skills, with an outgoing personality and the ability to motivate and influence different types of people., • Logistics: Have a high school diploma/GED (college degree preferred). Must have a valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours. As a venture-backed company, Wider Circle offers competitive compensation, including: • Comprehensive health coverage, including medical, dental, and vision, • 401(k) Plan, • Paid Time Off, • Employee Assistance Program, • Health Care FSA, • Dependent Care FSA, • Health Savings Account, • Voluntary Disability Benefits, • Basic Life and AD&D Insurance, • Adoption Assistance Program, • Training and Development Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment, of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

Job Description Position Summary: The Philadelphia Department of Public Health (PDPH), through its COVID-19 Containment Program in the Division of Disease Control, is responsible for continued COVID-19/SARS-CoV-2 response and mitigation within Philadelphia. The program works to educate residents on COVID-19, develop policies to slow the spread of disease, provide infection control guidance to institutions, and work with partners to address other ongoing public health issues related to COVID-19 in the City of Philadelphia. A component of this effort involves partnerships with Early Childhood Education (ECE), Primary, and Secondary Education settings to support mitigation strategies. The Pediatric Response Specialist will conduct outbreak investigations for COVID-19 cases in K-12 Schools and ECE settings. This position will investigate outbreak reports to understand the severity of the illness and determine its classification and burden on the setting. This will involve reaching out to school nurses and administrators, following up regularly with all parties to ensure they are implementing best public health practices to prevent the spread of COVID-19, communicating with ACD for appropriate reporting of other communicable diseases, supporting personal protective equipment (PPE) and at-home test kits distribution to K-12 Schools and ECE settings at PDPH storage facilities, and visiting schools and early childhood education centers throughout Philadelphia to review existing COVID-19 mitigation strategies and provide guidance for improvement during respiratory health season. This will require documentation and data management to stay organized as multiple case investigations and mitigation strategies will be implemented simultaneously. This position will support emergency public health responses including outbreak response, outreach & education initiatives, call-based interventions, and courier services as required. This is not a remote position. The position is full time, Monday-Friday. During surge periods, this position may require flexibility to support tasks outside of your standard work duties and the flexibility to work evenings and weekends, which Division leadership will work cooperatively with staff to arrange and assign. The position is grant funded for a minimum of one (1) year. Continuation of the position is dependent on sustained grant funding. Duties and Responsibilities: • For outbreaks related to early childhood, primary, and secondary education settings, obtain and document outbreak details including clinical presentation, laboratory results, underlying conditions, exposure sources, risk factors, and the potential for transmission for each suspected case, • Provide appropriate updated guidance on COVID-19 mitigation measures to school nurses and school administrators, which include guidance to schools and early childhood facilities on exposures, measures for those who cannot mask, and school-based testing., • Conduct site visits to Schools and ECE facilities to evaluate spaces, conduct needs assessment, provide recommendations for COVID preparedness, and share best practices for air purifier distribution based on current guidance., • Participate in regular K-12 School and ECE team meetings and trainings such as all hands, weekly clinical update, division of disease control trainings and others as necessary., • Support distribution of materials such as PPE by visiting various PDPH buildings to receive, organize, and package COVID resources for pickup by or delivery and staffing the PDPH warehouse., • Sustain partnerships with schools, ECE facilities, and community stakeholders by maintaining consistent communication through regular emails, check-ins, and scheduled meetings to ensure alignment, share updates, and strengthen collaboration., • Liaise with other COVID programs, such as Outreach, Testing, and Call Center, to facilitate timely resources during COVID outbreaks in school and ECE settings., • Support other COVID containment program needs, including tabling and outreach events, resource hubs, call center, and other activities., • Support testing, outreach, resource hubs, warehouse operations and general response support during outbreaks of novel and recurrent infectious diseases (such as mpox, measles, Hep A, flu, Ebola, etc.) through participation in activities like registration, line control, data entry, providing individuals with instructions for mandated observation periods, and other similar activities. Specialists will not be administering vaccine or providing medical advice., • Demonstrated interest in public health and/or epidemiology and previous experience with community engagement preferred, • Excellent communication and organizational skills, and attention to detail, • Ability to interact appropriately and effectively with a wide range of persons, • Candidates should have strong critical thinking skills, excellent English language skills, including composition, grammar, and public speaking, • Computer skills are necessary and should include the ability to access and navigate various databases and software programs following training, • Flexibility, professionalism, and the ability to manage multiple projects simultaneously are highly valued attributes, • Equally comfortable working individually and within a team environment that emphasizes interdisciplinary collaboration in a dynamic urban health department This position will require travel via car or public transportation within the City of Philadelphia for off-site response activities, including occasional transport of PDPH materials, as well as climbing stairs and lifting up to 40lbs while performing duties of the job. The position requires responding to public health emergencies and at times requires rapid turnaround of communications on short notice. Equal Opportunity Employment: PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law. Americans with Disabilities Act: Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case by case basis in accordance with the law.

Job Description POSITION OVERVIEW: The IPS program seeks to prevent youth from committing delinquent or criminal conduct through family intervention and by providing site-based programming designed to equip youth with strategies that will foster critical thinking and positive choices. The Case Manager helps guide the IPS participant down a path that will effectuate these goals. The individual selected for this position will provide home-based services and develop resources and activities that may need to take into consideration Police Diversion, Informal Adjustment, or Youth Aid Panel mandates and any other program designed to prevent court involvement. In some situations, the case manager will act as a liaison between the youth partner and his/her school, while encouraging caregivers to actively participate in the educational needs of youth. This position will require frequent communication with external and internal entities including, but not limited to extensive contact with the Juvenile Justice System, Children Youth and Family Services/Department of Human Services, Family Court, Youth Aid Panels, etc. ESSENTIAL JOB FUNCTIONS: • Support and monitor completion of goals as outlined in the Youth Support Plan., • Support and monitor family service plan for completion of short/medium/long range plans, community service assignments, goal attainment, benchmarks, and resolve/referral needs., • Partner with the IPS Counselor to assess referrals and do follow ups for each family, acquiring academic, employment, recreation, etc. information., • Partner with the IPS Counselor to address the ongoing needs of the youth assigned your caseload., • Assess youth academic progress in collaboration with the school and family., • Monitor weekly site-based attendance., • Assess linkages, resources to determine usage., • Monitor youth participation and attendance in program and outside resources., • Assess individual personal career development plan (PCDP) folder on each client., • Maintain client case files and update database in accordance with funder standards and maintain accurate up-to-date daily records as required., • Develop and enhance cooperative professional relationships with local community agencies., • Identify areas requiring counseling., • Participate in clinical team meetings, staff meetings and trainings, as instructed., • Required to perform other duties as instructed by the IPS Director (including driving/transportation)., • Required attendance/participation in site base program/activities (daily). QUALIFICATIONS, KNOWLEDGE & SKILLS • A minimum of 5 years’ experience in direct service case management work with children and/or families, demonstrating the ability to use non-punitive methods that place special emphasis upon strengths-based dynamics., • Comfortable working with adolescent youth (ages 10 to 17)., • Demonstrates the ability to work with at-risk youth and their families., • Experience and/or knowledgeable in Family Group Decision Making., • Understand youth development principles and possessing good listening skills., • Sensitive to racial, cultural, and ethnic backgrounds., • Excellent verbal and written communications skills., • Computer proficiency required., • Ability to respond to crisis situations and understand that flexibility in work schedule will be necessary., • Ability to input/submit required reports in database system and file in accordance with funding source and agency requirements., • Familiarity with DHS Community Based Prevention Services (CBPS) database is a plus., • Ability to adhere to confidentiality guidelines., • Knowledge and understanding of Philadelphia's social service system. EDUCATION & TRAINING REQUIREMENTS • A Bachelor degree in social work, human services or related field is preferred., • Training certifications in areas of youth development, behavioral health, parenting issues, substance abuse, professional documentation etc. would be useful in this position., • Certification in First Aid/CPR is preferred., • Completion of PA Certified Peer Specialist Training preferred., • Ability to speak/write fluent Spanish extremely valuable for this position., • Completion of a Criminal Background, Child line, and FBI Clearances., • Valid Driver’s license., • Follow all company policies related to the Fleet Manager/Drivers Standard Operating Procedures. ENVIRONMENTAL FACTORS & CONDITIONS [PHYSICAL REQUIREMENTS]: • Working conditions are in a variety of settings, involves the potential for high stress levels and exposure to difficult situations., • Some non-standard work hours will be required., • Must work with a vulnerable and overwhelmed population often identified as having few resources and challenging. However, they possess unrecognized abilities that must be exposed to fully incorporate strengths-based services.

Job DescriptionDescription: Position Summary About the Science Center For 60 years, the West Philadelphia-based Science Center has been a leader and partner in innovation-driven regional economic development. Located at the heart of the uCity Square campus, home to over 200 businesses, the Science Center operates at the intersection of startups, healthcare, and community to drive inclusive growth across Greater Philadelphia and beyond. About FirstHand™ The Science Center launched FirstHand in 2014 to provide equitable, high-quality STEM experiences to Philadelphia students in middle and high school. FirstHand offers a suite of free, industry-informed STEM curricula with no tests, grades, or homework through which students engage in the same hands-on tasks as professionals. Middle school students participate as a cohort and travel twice a week, during school hours, for ten weeks (20 hours) to the FirstHand lab with a school chaperone. High school students participate in 8-week(16-hour), targeted career-exposure programs called “Sprints” that are co-developed and co-delivered by STEM professionals, and students are paid achievement-based stipends. All FirstHand cohorts are 16 students or less. The Senior Director of STEM Education Initiatives oversees the administration and management of the Science Center’s STEM (“STEM” refers to Science, Technology, Engineering, and Math) education activities, with a focus on the Science Center’s current middle school and high school programs. The Senior Director is responsible for drafting and executing the strategy for the Science Center’s STEM education initiatives, integrating insights from other programs and activities to ensure the students we serve are exposed to and prepared for future career opportunities. The Senior Director guides the evaluation strategy to ensure appropriate outcomes are tracked and inform future programmatic efforts. The Senior Director oversees administration and management of FirstHand (FH) operations and will work with staff to ensure that programs are developed and delivered in accordance with grants and the Science Center’s budget and strategic plan. This position develops the FH budgets and is responsible for ensuring that budgetary goals are met. This position oversees implementation of all FH programming. This position collaborates with the Science Center’s Development, Marketing, Legal and Government Relations/External Affairs teams on grant research, grant writing/editing, marketing, fundraising, and public relations efforts for the FH programs and operations. The Senior Director has operational responsibility of and will set performance expectations for FH staff, co-op students and interns. The Senior Director will be responsible for evaluating team growth opportunities and staff professional development needs. The Senior Director will be responsible for fostering a welcoming environment that supports growth and learning, while also modeling a professional, structured, and accountable team culture. that the program’s practices and policies into the Science Center’s operating framework. Additionally, the Senior Director will be responsible for identifying opportunities for program integration and collaboration across other Science Center programs in collaboration with the Chief Program Officer. This includes developing and modifying curricula based on industry needs and program learnings. The Senior Director will lead the Science Center’s efforts to scale the scope and impact of FH programs based on trends and local/regional needs in partnership with and under the guidance of the Chief Program Officer. Additionally, the Senior Director will guide efforts to facilitate the creation of similar programs and operations, at other locations regionally and nationally, that are modeled on FH’s programming and operating model. This will include: monitoring and responding to industry trends, establishing strategic partnerships, and evaluating curricula for updates or new opportunities. Additionally, the Senior Director will research, evaluate, and support development of a STEM education pathway to work. The Senior Director will represent the Science Center in the STEM community – including but not limited to schools, institutions of higher education, teachers, parent organizations, science museums and, along with the FH Program Managers, develop and maintain relationships and partnerships that advance the Science Center’s role in STEM education and programming. The Senior Director has internal contacts with the entire administrative staff and external contact with the larger STEM communities, regionally, nationally and internationally. This position has access to sensitive UCSC information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent the UCSC in a professional manner. The Senior Director of STEM Education will report to the Chief Program Officer and participate in department activities and other STEM-related activities as appropriate. The Senior Director will lead the FirstHand staff and will directly supervise 1-3 program managers. Essential Functions • Lead the Science Center’s engagement in youth education strategy, and youth-facing community outreach., • Oversee administration, operation, strategy and management of FH programming with input from and collaboration with staff., • Provide strong leadership to the members of the FH team; cultivate the culture of the team and provide appropriate professional development and growth opportunities for the members of the FH team., • Oversee management of strategic partnerships with school district officials, school leaders, and other key stakeholders to ensure alignment and access to sustainable STEM programming. Oversee development and maintenance of school partnerships and continue recruiting new schools as FH growth allows., • Oversee external evaluation of FH data collection and analysis, including longitudinal outcomes evaluation. Collaboratively design and implement survey measures to assess student outcomes and contribute to broader research in the field. Work with evaluation consultants as needed and appropriate., • Oversee development and implementation of STEM mentor training protocol to develop strong mentor experiences for students and companies through lab visits, internships and mentor appreciation events., • Work with FH staff to develop and manage accurate project and program budgets., • Work with staff to ensure the successful development and delivery of programs which FH leads or is involved in., • Serve as operational liaison between FH and other Science Center enhancing projects., • Responsible for FH support of fundraising activities including defining the fundraising strategy with Science Center’s External Affairs and Advancement teams, researching funding opportunities and meeting with potential funders, as well as oversight of grant writing by FH staff., • Work with appropriate Science Center staff to develop and support relevant grant reports., • Explore the development of teacher Professional Development opportunities to extend the impact and reach of FH, • Lead the Science Center’s efforts to participate in appropriate collaborations and partnerships with other STEM education providers to facilitate the growth of FH and regional STEM networks, • Lead the efforts to align FH with potential workforce opportunities., • Oversee program to develop and cultivate alumni relations., • Lead the Science Center’s efforts to scale the scope and impact of FH, with guidance from internal and external partners, including overseeing efforts to facilitate the creation of similar programs and operations, at other locations regionally and nationally; Develop models, budgets, and business plans for potential and new opportunities to scale FirstHand., • Stay current with emergent trends in community engagement, STEM, OST education, and technology through a variety of sources to include reading various blogs, magazines, periodicals, books, and by attending conferences, exhibitions, and symposia as necessary., • Build and maintain an active public profile as a leader and key member of the regional and national STEM community, including participating in STEM conferences, developing journal articles and identifying efforts to expand FirstHand’s regional and national presence. A. Demonstrated track record of experience working on STEM projects and working with educators and other members of STEM community in Greater Philadelphia or other similar metropolitan regions. B. Demonstrated experience developing, facilitating and administering programming C. Experience with developing and meeting budgets D. Demonstrated ability to execute daily and special project goals by carefully setting priorities, meeting deadlines, delegating appropriately, and scheduling time efficiently. E. Demonstrated experience with effective grant writing and preparation of grant proposals F. Demonstrated experience with grant compliance and reporting G. Ability to operate a computer and use a variety of common software programs including Microsoft Office, Adobe, spreadsheets and customized databases. H. Ability to demonstrate self-initiative and work effectively independently. I. Ability to communicate effectively, verbally and in writing, about STEM initiatives with the Science Center management team and Sc staff, and a wide variety of stakeholders, including Sc Board members. J. Ability to organize multiple tasks in an efficient manner and follow-up and follow-through with strong attention to detail. K. Experience with supervising and managing employees and staff and team development. L. Strong leadership experience guiding and managing teams, cultivating healthy growth and culture of teams and individuals and providing cohesion and integration within a larger organization M. Demonstrated ability to evaluate and promote staff competency, professionalism, and accountability in achieving program goals. Demonstrates ability to work with other people through a cooperative effort. N. Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community. Experience, Education, and Licensure Minimum Experience: 7-10 years of experience working in a non-profit or educational environment. Experience with STEM education, curriculum and program development and community engagement is required. Experience with scaling STEM education or other programs strongly preferred. Minimum Education: BFA/BA/BD/BS degree from an accredited college or university. Master’s or other advanced degree strongly preferred. UCSC Leadership Competencies Embodies and Models Science Center Values: Unity: Promotes one Science Center, united and guided by our mission. Openness and Curiosity: We make space in our work for people to be seen and heard while expanding our empathy and mutual respect of each other’s boundaries, experiences, and person. Integrity: Creates an environment of trust and integrity. Honest and ethical in everything. Impact: Works to make a meaningful and measurable difference in the lives of others. Equity & Inclusion: Fosters an environment that embraces the strength in the diversity of our team and our community. Innovation in Action: Committed to continuous learning and open to new ideas that drive positive change. Judgement and Problem Solving: Makes decisions that are sound, accurate, timely and supported by the reasoning and inclusion of others. Effectively balances individual needs and those of the organization in decision-making. Understands the impact of communication and decisions on the larger system. Resourcefulness/Initiative: Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them. Thinks strategically and anticipates needs of the organization. Leads with initiatives and ideas, gathers support from others to meet common goals. Develops Self and Others: Fosters a climate for the learning and development of self and others. Is self-aware of strengths and limitations. Seeks support for limitations and leads from areas of strength. Actively plans for the development of others to perform and contribute to the organization by providing opportunities to learn through both formal and informal methods. Develops and manages the departmental function to meaningfully contribute to the organization's overall growth.

Job Description Responsible for the development of care plans for all clients referred to the program and linkage to the appropriate supportive services and for providing overall support to clients experiencing significant barriers to access and retention in care. Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible. Ability to build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff. Scope of Duties: • Complete Care Plans on all assigned clients based on approved agency assessment tools with client input., • Assist clients with understanding care plans and instructions and motivate clients to be active, engaged participants in their health., • Assist clients with scheduling medical appointments and follow up with providers to ensure client attendance., • Assist clients with scheduling transportation to appointments and accompany clients to appointments as needed., • Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations., • Facilitate health education to assist clients with disease management and schedule on site workshops with community resources., • Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff., • Help clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible., • Assist clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services., • Assists in the collection of outcome data., • Maintain timely, accurate and clear documentation in accordance to agency requirements., • Attend and participate in team meetings, communicate with county and community based agencies/professionals; patient care coordination and navigation., • Interact (verbally and non-verbally) with all clients, staff, and community members professionally with respect and courtesy., • Maintain client and staff confidentiality in compliance with administrative policies and procedures., • Attend and participate in regularly scheduled staff meetings, supervisory conferences and training sessions., • Regularly required to stand and walk, • Occasionally lift and move up to 25 lbs., • Ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point., • Possible exposure to infectious organisms through contact with community members., • Exposure to agitated patients and family members., • Ability to read standard text and data on a computer terminal., • Ability to hear conversations in a noisy environment., • Ability to communicate verbally in person and over the telephone., • Ability to physically assist ill patients and/or push a patient in a wheelchair.

Job DescriptionBenefits: • Competitive salary, • Flexible schedule What Were Looking For: Caregivers willing to work Weekends Willing to be assigned in Philadelphia and nearby areas. What makes us different & Why Choose Londyn Home Care? • Empowering caregivers while delivering exceptional care to clients, • Thrive in a culture that truly values you, • Fairness and equal opportunity for every caregiver, • Flexible caregiving opportunities built around your availability RESPONSIBILITIES • Assist with daily living activities, • Assist with personal hygiene needs and dressing, • Assist with mobility, walking, and physical therapy exercises, • Provide adjunct patient care, • Monitor food intake, • Blood pressure checks, • Medication remindersQUALIFICATIONS, • High school diploma/GED (Required), • Valid CNA / HHA certification (A Plus but NOT Required), • First aid and CPR Certified (A Plus but NOT Required), • Basic computer skills, • Familiar with Caregiver Documentation / Shift Reports (Care Notes), • Ability to adhere to all health and safety guidelines, • Excellent communication and interpersonal skills, • Ability to lift heavy objects, • Valid drivers license and reliable transportation, • Ability to work with limited supervision, • Compassionate, respectful, ethical

Job Description This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: • Be able to type 40 words per minute or greater; • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed., • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you., • A personal desktop computer running a licensed version of Windows 11 Pro, with 8 GB of RAM. Laptops are not eligible for the work-at-home agent program., • Must have Remote Desktop Connection (RDC) installed., • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred., • A webcam, for training, compliance, and collaboration purposes., • A wired network connection (wireless is not permitted)., • An approved-brand USB headset for VOIP, • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred. Apple or Samsung brand preferred. Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

Job DescriptionSalary: $60,000 to $68,000 WHO WE ARE Founded in 2010, Coach Across America is a national nonprofit organization. Our sole focus is to provide coaches with a pathway to utilize sports to transform the lives of America's most vulnerable youth, and the communities they live in. Coach Across America is based on a simple premise: Highly trained coaches can be among the most transformative adults in young people's lives and inspire their success on the field, in the classroom, and in life. ABOUT THE ROLE The Managing Director position is based in Philadelphia and oversees the coordination, administration, and all essential functions of the Up2Us Coach Program, including the supervision of Philadelphia-based staff members. BENEFITS • Competitive salary based on experience., • 403(B) plan • Flexible Spending Account and Dependent Care Account options -100% Employer-Paid Basic Life Insurance • Additional benefit options, which includes: pet insurance, voluntary life insurance, legal & ID theft protection, and transit pre-tax benefits., • Cell phone reimbursement per pay period, • Generous Paid Time Off policy, • 15 to 30 PTO days per year based on length of employment, • 11 Paid Holidays, • Holiday Break: Paid time off between Christmas Eve and New Year's Day, • Excellent work life balance and flexible work schedules, • Every Friday is a half day & the last Friday of every month is a day off, • Hybrid work from home and office model. Tuesday, Wednesday, and Thursday are required in-office days., • Strong commitment to inclusion, diversity, equity, and access, • A dynamic, fun, exciting, and flexible work atmosphere with a team of professionals dedicated to supporting underserved youth through sports KEY RESPONSIBILITIES Staff Support • Coach and mentor staff as appropriate to improve performance and professional skills., • Implement the performance management process for all staff, including conducting annual performance reviews., • Collaborate with relevant teams to ensure that all relevant program staff members receive an orientation to the organization and that appropriate training is provided., • Report and communicate to the Senior National Director, Government Programs, about staff discipline, when necessary, using appropriate techniques., • Provide oversight of regional spreadsheets, compliance measures, and data., • Recruit, interview, and select staff with appropriate skills and personal abilities (when required)., • Ensure program staff act in accordance with program expectations and values as it relates to host site and service member experience., • Collaborate with the Senior National Director, Government Programs, to develop and facilitate ongoing professional development sessions for program staff., • Provide ongoing oversight of all programmatic functions within assigned markets. Program Leadership & Strategy • Collaborate with the Senior National Director, Government Programs, to create and implement a strategic plan for growing Coach Across America coaching in new and existing markets., • Oversee and participate in partnership outreach calls and relationship management., • Collaborate with Marketing to build visibility in your market., • Collaborate with Development to build funding partnerships and help maintain local relationships to funders in your market., • Participate in the development of project plans and high-level strategy to align the AmeriCorps Coach Program with the requirements of national service., • Monitor structure of Up2Us Coach program as it relates to the needs of coaches and their local programs., • Coordinate with the Operations department to streamline, standardize, and formalize processes and procedures for the Coach Program., • Participate and co-facilitate bi-weekly coach team calls. Planning and Organization • Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization., • Develop new initiatives to support the strategic direction of the organization., • Ensure that program activities operate within the policies and procedures of the organization., • Ensure that program activities comply with all relevant legislation and professional standards., • Develop forms and records to document program activities as needed., • Oversee the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization., • Travel may be required on an as-needed basis, no more than 10% of your work time., • Other duties as determined by your supervisor. QUALIFICATIONS • A minimum of 7 years of experience in a nonprofit or similar (academic or government) management position., • Bachelor's degree preferred., • A strong understanding of both theory and practice of sports-based youth development., • Experience in managing a highly qualified team of professionals., • Significant experience in working with underserved children and youth in sports programs in diverse communities., • Experience in collaborating among various stakeholders., • Ability to liaise among staff, coach force, local organizations, and others., • Ability to multitask efficiently and manage programs at multiple remote locations., • Superior interpersonal, verbal, and written communication skills., • Computer literacy and well-developed technology skills. COMPENSATION • Salary Range: $60,000 to $68,000 Equal Employment Opportunity Employer We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law. All resumes must be accompanied with a cover letter.

Job Description BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes. At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone's contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners. Schedule: Varied Hours Occurring Monday Through Friday Between 8:30am Eastern Standard Time To 5pm Eastern Standard Time Location: BioMatrix Specialty Infusion Pharmacy is seeking a Part-Time Per Diem Infusion Nurse to see patients in their homes in Cherry Hill, NJ and occasionally in Philadelphia, PA. Work location is subject to change based on business needs. On-Call: Participation in the on-call rotation is a requirement of this position. It is anticipated that an incumbent in the position would be on-call approx. once every eight (8) weeks for two (2) weekdays per month and one (1) weekend. Job Description: A Registered Nurse for Home Infusion inserts, monitors and removes an IV used to give medications, blood products and nutrition to a patient. During the IV therapy, the nurse monitors the patient for adverse reactions and ensures that the tubing, bandages and needle stay in place. When a patient needs blood levels checked, an IV nurse performs a veinous phlebotomy. During the entire IV therapy process, the nurse obtains sets of vital signs, completes the physical assessment and review of systems, documents all patient-related activities and records the medications they use. Provides and coordinates all aspects of staffing services to the patient with the assistance of the Company Directors, Nursing Coordinator and the Director of Nursing. Communicates with the patients to determine problems and/or solutions regarding their treatment. The Per Diem RN also conveys collected documentation from patient to all necessary internal and third-party external staff regarding scheduling and other pertinent patient information. Performs a variety of duties both clinical and nursing notes documentation. This position requires skill in planning, organizing, scheduling and coordinating the delivery of patient care by all staff personnel including but not limited to complete documentation of nursing care and submission of nursing notes. QUALIFICATION REQUIREMENTS • Nursing Degree from an accredited college or university required, • IV certification & experience in central line care and management required, • Current state RN license in New Jersey and Philadelphia required, • Minimum of two (2) years of RN experience required, • Valid state driver's license required, • CPR certification required, • Home care, critical care, emergency nursing, AIC or hospital discharge planning experience., • Incumbent should have some experience in staffing and should be able to demonstrate the ability to multi-task as well as good communicative and interpersonal skills., • Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc.)., • Willing to travel to see patients in the homes, and in other health care facilities., • Bachelor's degree preferred, • Demonstrates the basic knowledge and judgment to utilize the nursing process to schedule nursing visits in accordance with RX's and established protocols., • Coordinates SOC and ongoing nursing visits and confirms scheduled visits with both patient and Nursing Agency/RN., • Assures schedule is sent out via email to team members., • Responsible for following up on and entering Therapy Admin reports and emailing to team involved., • Reviews all nurses notes for content and accuracy and completion without omitting necessary information such as drugs given, drug dosing and time of administration., • Continual communication with families, supervisors and field personnel, agencies regarding problems and/or special needs of both the patient., • Responsible to communicate all problems and reportable situations to the referring MD and appropriate MD office administrator and to Biomatrix nursing, • Computer functions including but not limited to input, reports, searches, schedules., • Communicates patient/employee information to answering services when necessary., • Has read and understands company compliance paperwork and videotapes., • Performs all duties in accordance with all applicable federal and state laws and with the highest ethical standards., • Coordinates staffing in a timely manner while also adhering to confidentiality and ethics as discussed in the compliance program 100% of the time., • Insert intravenous cannulas; administer prescribed intravenous solutions, medications; monitor & maintain infusion sites & system; evaluate responses to prescribed therapy., • Teach patients & caregivers to perform & monitor administration of Home Infusion as prescribed., • Prepare clinical records, care plans, progress notes for each patient visit., • Coordinate schedule of patient visits & phone calls., • Works in patients place of residence., • Drive as assigned within state., • Ability to prioritize and handle multiple tasks and projects concurrently., • Must have scheduling flexibility and be able to work extra hours if needed., • Careful attention to detail., • Performs related duties as requested., • Provides professional nursing care within the department, • Coordinates care planning with other disciplines, • Provides care that meets the psychosocial, physical general aspects of care, • Determines priorities of care based on physical psychosocial needs of patients, as well as factors influencing patient flow through the system, • Communicates regarding changes in patient status, symptomatology results of diagnostic studies, • Responds quickly accurately to changes in condition or response to treatment, • Excellent verbal skills and Good written skills, • Excellent Customer Service skills, • Must be able to develop caring relationships with their patients and treat them with respect and empathy., • Possess medical-surgical experience or knowledge in phlebotomy and venous access, both of which deal with the collection of blood., • Must be able to work independently, as well as on a team., • Must teach the patient how to properly care for their IV or PICC line and be able to communicate with patients clearly while giving instructions., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Become and remain proficient is all programs necessary for execution. BioMatrix Pay Range/Rate$40—$55 USD PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at or 954.385.7322 x 1425. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER • Will participate in legal and ethical compliance training each year., • Will consistently behave in compliance with the BioMatrix, LLC's legal and ethical policies and procedures., • Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual. Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins. GENERAL INFORMATION: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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