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  • TLC
    Housekeeping Supervisor
    Housekeeping Supervisor
    6 days ago
    $22–$23 hourly
    Full-time
    Manhattan, New York

    Overview: We are seeking a dedicated and detail-oriented Housekeeping Supervisor to join our team. In this role, you will play a critical part in maintaining the high standards of cleanliness and organization. You will ensure all guest rooms are impeccably maintained, contributing to a memorable guest experience. The ideal candidate will have an in-depth understanding of hospitality and a proven track record of managing a team of housekeeping staff. In addition to coaching and supporting staff, the Housekeeping Supervisor will actively participate in housekeeping duties, setting an example for the team and ensuring all tasks are completed efficiently. Responsibilities: • Oversee and direct the housekeeping team to ensure that all tasks are completed to the highest standard, • Develop and implement effective housekeeping strategies and protocols, • Monitor and control the inventory of cleaning supplies and equipment, • Collaborate with other departments to ensure seamless operations, • Manage and maintain a safe and healthy working environment, • Provide training and coaching to housekeeping staff to improve their skills and performance, • Experience in a hotel or hospitality setting, • Proven experience in housekeeping management- Knowledge of industrial cleaning techniques and best practices, • Strong understanding of floor care and custodial practices, • Excellent communication and leadership skills, • Ability to work in a fast-paced environment and prioritize tasks effectively, • High attention to detail and ability to maintain a high level of cleanliness, • Ability to work in a team environment and collaborate with other departments

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  • Holiday Inn New York City - Wall Street
    Guest Service Agent
    Guest Service Agent
    2 months ago
    Full-time
    PECK SLIP

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management. Your Background and Skill High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It Managed by HHM Hotels

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