Hotel operations manager jobs in Atlanta, Georgia - Page 2Create job alerts

Job Description The Director of Sales & Marketing Task Force Manager is a polished well-spoken and well-regarded ambassador who carries a strong vision for our hotels. He or she is charged with responsibility for all aspects of financial operations for their assigned properties, leaning heavily on Sales/Marketing/Revenue Management, providing support supervision and guidance to their management team and front-line associates. He or she will ensure that financial performance is optimized that high quality product and service levels are maintained and that the hotel is operated in compliance with state federal and local regulations as well as Company and brand standards. The Director of Sales & Marketing role will require travel up to 75%, visiting properties and facilitating Sales & Marketing functions at SOHO's portfolio of properties. QUALIFICATIONS: Director of Sales – Job Description Position Summary The Director of Sales is responsible for driving overall revenue performance for the hotel through the development and execution of strategic sales and marketing initiatives. This position oversees the sales team, develops client relationships, secures new business, and ensures optimal occupancy levels and rate performance, while maintaining brand standards and exceptional guest satisfaction. Key Responsibilities • Develop and implement strategic sales plans to achieve or exceed revenue and market share goals., • Identify and secure new business in corporate, group, leisure, and wholesale segments., • Manage, mentor, and motivate the sales team to maximize performance and productivity., • Maintain strong relationships with key accounts, travel partners, event planners, and community organizations., • Oversee the creation of proposals, contracts, and rate agreements in alignment with hotel pricing strategies., • Collaborate with the Revenue Manager and General Manager to set forecasts, budgets, and rate strategies., • Represent the hotel at industry trade shows, networking events, and client presentations., • Monitor competitive set and market trends to adjust strategies proactively., • Ensure all sales and marketing activities reflect brand standards and guidelines., • Prepare and present monthly sales reports and business reviews to ownership and corporate leadership., • Participate in the development of marketing campaigns, promotions, and public relations efforts in collaboration with the marketing team., • Conduct site inspections, client entertainment, and familiarization trips to showcase hotel facilities., • Ensure proper use of CRM and sales tracking systems for accurate reporting and follow-up. Qualifications • Bachelor’s degree in Hospitality, Business Administration, or related field preferred., • Minimum 5 years of progressive sales experience in the hotel industry, including at least 2 years in a leadership role., • Proven track record of meeting or exceeding sales targets in a competitive market., • Strong leadership, team management, and coaching skills., • Excellent communication, negotiation, and presentation abilities., • Proficiency with hotel sales systems (Delphi, Opera S&C, or similar) and Microsoft Office Suite., • Ability to travel for client visits, trade shows, and networking events., • Knowledge of revenue management principles and hospitality industry trends. Working Conditions • Primarily office-based with regular attendance at client sites, industry events, and community functions., • Flexible schedule required, including evenings and weekends when needed. RESPONSIBILITIES: • Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis., • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner., • Maintain regular attendance in compliance with SOHO Property Management & Consulting standards as required by scheduling which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming which include compliance with company dress code and wearing a name tag when working (per brand standards)., • Comply with and ensure adherence to SOHO Property Management & Consulting standards and regulations to encourage safe and efficient hotel operations., • Tour the operating departments daily making adjustments as needed via department heads., • Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to company standards and the review of previous and future sales and operations efforts., • Meet all financial review dates and corporate directed programs in a timely fashion., • Hold a monthly financial review with all department managers and available supervisors., • Ensure that all department heads maintain budgeted productivity levels and SOHO Consulting standard checkbook accounting procedures., • Develop managers for future advancement through competency training and corporate sponsored training programs., • Maintain direct contact with and monitor the development of management trainees., • Adhere to all SOHO Consulting policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required., • Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards., • Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation., • Inspect rooms daily with both the Housekeeping Manager and Property Engineer., • Ensure complete processing of invoices daily by using the A/P process., • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar., • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers., • Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests, managers, and all other employees., • Forecast monthly the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast., • Prepare and conduct all management interviews and follow hiring procedures according to SOHO Consulting S.O.P.'s. Ensure that all managers follow the standards in their interviewing and hiring procedures for departmental staff., • Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended., • Perform all department manager performance appraisals according to SOHO Consulting S.O.P.'s and ensure that managers follow the standards in their administration of performance appraisals to their staff., • Motivate coach counsel and discipline all management personnel according to SOHO Consulting S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps., • Maintain a professional working relationship and promote open lines of communication with managers employees and other departments., • Ensure that all employees receive fair and equitable treatment according to company S.O.P.'s., • Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort., • Be in the public areas during peak times greeting guests and offering assistance as needed., • Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit., • Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies., • Complete required corporate training modules and become certified to train those as required., • Ensure that all scheduled meetings take place on the property.

Job Description We are seeking a Food & Beverage Operations Manager to oversee a dynamic, high-volume operation within a well-established, full-service hotel environment. This role is responsible for leading multiple outlets, in-room dining, and a high-energy lounge, ensuring consistency in execution, service standards, and financial performance. This is an opportunity for someone who thrives in a fast-paced setting and understands how to balance guest experience with operational discipline. What You’ll Be Responsible For • Oversee daily operations across restaurants, room service, and lounge/bar outlets, • Lead, coach, and develop department managers and frontline teams, • Drive service standards and ensure consistency across all touchpoints, • Monitor financial performance including labor, cost controls, and revenue optimization, • Partner with culinary leadership to maintain quality and execution, • Improve operational efficiencies without compromising the guest experience Relocation candidates encouraged to apply - relocation support provided Requirements What We’re Looking For • 4+ years of leadership experience in hotel or Multi-outlet food and beverage department (Hotel and Resort Preferred), • Experience managing multiple outlets simultaneously, • Strong financial acumen (labor management, forecasting, P&L exposure), • Hands-on leadership style — not someone who manages from the office, • Ability to lead in a fast-paced, high-expectation environment, • Base Salary: $95,000, • Bonus: 10%, • Full benefits package (details provided during interview process)

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • Experience in service, sales, telesales or guest relations type of industry preferred, • High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating., • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and “walking” guest, • Phone etiquette and answering procedures, • Area shopping, dining, entertainment and travel directions to assist guest inquiries., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events., • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change., • Proficient in written and verbal English, • Problem solving and conflict resolution skills Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible., • Promote and sell services/amenities of the hotel., • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products., • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual., • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas., • Check all credit cards for validity before the end of the shift., • Learn and utilize PMS., • Ensure all cash, check and miscellaneous departments are in balance at shifts end., • Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction., • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc., • Have a thorough working knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Report any unusual occurrences or request to the manager., • Maintain certification from a responsible, • Utilize Service Recovery Log and other necessary communication logs from shift to shift., • Maintain stock/cleanliness in the market area., • Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards., • Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work., • Standing, walking for long periods of time while maintaining a friendly professional image., • May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT • Assistant General Manager, • Guest Service Manager, • Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job Description Sales Representative 1. Job Title Sales Representative 2. Department / Reports To Department: Sales & Service Coordination Report to: ・Sales Manager of Company's Japanese Headquarters — Direct Report ・CEO of the Company (Dotted-Line Report) 3. Location Atlanta, Georgia Business travel within North America may be required as needed. 4. Job Summary This position serves as the primary point of contact for customers in North America regarding after-sales service for equipment manufactured by Company's headquarter (Japan). The role focuses on day-to-day communication, service coordination, and supporting smooth interactions between customers, Company, and Company's headquarter (Japan). Business-level Japanese proficiency is required. The ideal candidate is comfortable contributing beyond defined responsibilities and working flexibly to support overall team objectives. 5. Key Responsibilities ・Maintain regular communication with existing customers(primarily battery manufacturers). ・Coordinate after-sales service activities, including regular maintenance, troubleshooting, parts, and modification requests. ・Gather customer needs and provide accurate feedback to Company's headquarter (Japan). ・Maintain and update Installed Base information. ・Support quotation preparation and billing-related documentation. ・Coordinate schedules between our service engineers, local partners, and customers. ・Collect market, customer, and competitor information. ・Assist in developing and expanding service agreements. ・Support initial responses to new customer inquiries as needed. ・Provide logistical support for visiting staff from Company's headquarter (Japan), including hotel arrangements, transportation coordination, and general on-site support during business trips. ・Support English communication during visits from headquarter and in customer interactions. ・Perform other related duties as assigned to support business operations and customer needs. 6. Required Qualifications ・Business-level Japanese communication skills ・English communication skills ・Strong interpersonal and organizational skills ・Willingness to learn and work collaboratively ・Ability to travel when needed ・Proficiency in basic office software (Outlook, Excel, Word, etc.). ・Strong teamwork and communication skills. ・Applicants must be authorized to work in the United States without current or future visa sponsorship. 7. Preferred Qualifications ・Experience in manufacturing, machinery, or B2B sales. ・Ability to read or understand basic technical documents (mechanical/electrical). ・Experience working with Japanese companies or Japanese customers. 8. Skills & Competencies ・Experience in customer-facing or coordination roles ・Experience in sales, customer support, or service coordination ・Experience working with Japanese companies or Japanese customers ・Basic understanding of manufacturing or machinery 9. Physical Requirements / Work Environment ・Office-based work at the company. ・Occasional travel to customer sites domestically and internationally. This role requires travel within the United States and Canada as needed (approximately 10–20%) ・May require entry into factory environments with appropriate PPE (safety shoes, etc.). 10. Compensation & Benefits Salary range: $60,000- $70,000 /year (depending on experience) plus potential bonus. Employment Type: Full-Time (Exempt/Non-Exempt based on experience). Benefits may include: ・Medical, dental, and vision insurance ・Paid vacation and sick leave ・401(k) program ・Reimbursement of travel expenses 11. Other Duties: This job description has been designed to indicate the general and essential duties to be performed by a jobholder of this position. It is not designed to contain, nor is it intended to be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of this job. Duties, responsibilities and activities may change, expand, or be modified at any time with or without notice, at the Company's sole discretion. To perform the job successfully, an employee must satisfactorily perform each essential responsibility listed in this document and others as the Company may implement or distribute from time to time.

Job Description Job Summary The Guest Services Manager will be responsible for overseeing all aspects of the parking operations including, but not limited to, valet parking operations, maintaining Forbes guest service standards, prioritizing client relationships, motivating, and managing team member performance, maintaining budget and revenue collection, systems management, guest and team member safety, training, staffing, payroll, and scheduling. Our Guest Service Managers have the responsibility to consistently maintain and foster our Luxury Guest Service oriented reputation and keep strong existing client relationships. Essential Responsibilities • Ensure the valet ramp is always properly represented by an Evolution team member and never left unattended without a Supervisor or Manager., • Work with the Supervisor frequently to stay close to the operation., • Work at the busiest times including evenings, weekends, holidays while properly leading the team., • Track hotel parking validations for reimbursement and integrity purposes., • Understand and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance., • Demonstrate the ability to positively move the metrics for forecasting, productivity, claims, guest service and turnover., • Understand the contractual agreement with the hotel and recognize ways to maximize additional revenue opportunities for both Evolution and the client., • Understand the client’s service standards, motto, values, and hotel "lingo" while incorporating Evolution’s core values., • Develop cohesive working relationships with the client’s employees., • Understand what objectives are important to the client and ensures the entire team is focused on exceeding expectations., • Treat clients, team members and third-party vendors with courtesy, respect, and dignity., • Practice preventative safety procedures daily as set forth by Evolution and the client., • Report all claims, accidents, and incidents to HR (Human Resources) and the Area/Regional VP immediately, while handling appropriately, with urgency, care, and concern., • Meet the required Quality Assurance shop thresholds for completion and scores as outlined in the QA Performance policy and audit., • Manage uniform and ticket inventory., • Work with the Area/Regional VP to forecast and plan for seasonal variances in business to ensure proper staffing levels., • Adhere to Evolution’s employment and payroll policies and procedures to limit exposure to employment claims and litigation., • Review and submit completed and accurate payroll to Corporate on a bi-weekly basis and not to exceed 50% of weekly revenue., • Work with the Talent Acquisition team to recruit new talent that can be future leaders at Evolution., • Ensure that each new team member is fully onboarded in our HRIS and fully trained prior to working on the ramp., • Recognize exceptional performance and provides opportunities for top performers to learn and grow., • Identify high performing team members for Crescendo Academy and Crescendo Leadership developmental Programs., • Associates Degree, High School Diploma or GED required, or relevant working experience., • Experience in valet parking., • Valid US Drivers License., • 2+ years in a management position., • Experience with HRIS platforms, such as ADP., • Strong customer service and client relationship skills., • Excellent oral and written communication skills., • Strong technology proficiency., • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy., • Ability to collaborate effectively and work as part of a team. #78

Job DescriptionNight Auditor We are seeking a detail-oriented and dependable Night Auditor to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day’s transactions, and prepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting. Schedule: Weekends Key Responsibilities • You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly., • Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts., • You will report to the Front Office Manager or Director of Finance/Controller., • A high school diploma, a GED, or one year of hotel experience, • Previous experience in a similar or related position, • A combination of education and experienceWhat You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description Job Title: Analyst Hospitality Strategic Operations Group: Hospitality Location: Atlanta, GA Reports To: Manager Hospitality Strategic Operations COMPANY Founded by famed architect John Portman in the 1950s, Portman is a privately owned national real estate investment, development and management firm focused on delivering premier quality office, hospitality, residential, industrial, and mixed-use projects prioritizing occupant experience through first class execution. The diversified, full-service company has developed over 80 million square feet of landmark real estate assets and currently has over $3B in projects throughout eleven markets across the country employing an unequaled pedigree of experience, industry knowledge, and commitment to excellence. Portman has established a successful global network and has a proven track record with the world’s top financial institutions. Teams in the company’s national offices seamlessly connect to develop, finance, and manage a diverse portfolio in the key strategic and emerging markets throughout the country. Portman Holdings continues to achieve success through investor, partner and client relationships that deliver exceptional real estate assets and innovative, experiential places. For more information, visit POSITION SUMMARY The Analyst Hospitality Strategic Operations is a newly created role based in Atlanta, GA. Reporting to the Manager Hospitality Strategic Operations, the position is responsible for financial modeling and cash flow forecasts, financial and operating performance analysis, preparing owner/lender reports, and assisting with ad-hoc analysis related to operating hotels, as well as the hospitality platform’s acquisition and development pipeline. Additional responsibilities include the collection and evaluation of monthly financials with variance analysis to budgets and underwriting. Portman’s current hotel portfolio consists of seven hotels (3,079 rooms) in five North American markets: Hyatt Regency Salt Lake City; Westin Charlotte; Westin Cincinnati; InterContinental San Diego; SpringHill Suites / Residence Inn San Diego; Hotel Indigo Downtown Atlanta; Kimpton Sylvan Buckhead Atlanta. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Keep current on all market activity and performance, specifically the markets in which current and pipeline assets are situated, including supply and demand changes, transactions, and performance trends., • Support performance and value maximization of the existing hospitality portfolio., • Support Asset Management through financial modeling, including investment returns, asset budgets, and operating pro-formas., • Develop dashboards for performance analytics and cross-project comparisons., • Produce and maintain detailed forecasts of income and expenses., • Use property management inputs, industry analysis/benchmarking, accounting, financial analysis and computer modeling fundamentals to analyze project operations, business plans, capital investments, sales & marketing plans, and strategic alternatives., • Attend Owner meetings with Operators and Property Managers with the SVP and/or Manager Hospitality Strategic Operations, documenting key action items and following up on their resolution., • As required, assist Portman’s hospitality acquisition and development teams in underwriting and assessing acquisition, development, and special project opportunities (re-flagging opportunities, hotel license renewals, third-party leasing, hospitality company acquisitions, etc.). Provide market analysis, program and positioning input, and operational input to relevant stakeholders during the underwriting of new investments and development projects., • Support due diligence efforts and assist in the closing of capital events including dispositions, refinances, and partner buyouts., • Create document abstracts for key contracts, leases, operating agreements, loan documents, etc., and ensure compliance with key provisions and deliverables., • Provide asset details and support in report creation and standardization, and responding to ad hoc reporting requests of Portman entities, investors, lenders and joint venture partners., • Any additional tasks as required in support of the Asset Management and greater Portman team’s goals to maximize the investment returns of the existing portfolio and the hospitality platform’s acquisition and development pipeline. REQUIREMENTS • Degree in real estate, engineering, finance, hospitality, or similar fields preferred., • 2+ years of experience in the asset management of institutional real estate, with hospitality exposure strongly preferred., • Working understanding of key real estate agreements including leases, purchase and sale agreements, management, franchise and leasing agreements, partnership agreements and loan agreements., • Strong demonstrated knowledge of financial modeling and accounting concepts, • Solid understanding of real estate investment returns, waterfalls and loan mechanics., • Exceptional analytical skills with careful attention to detail and accuracy., • Proficiency in Microsoft Office, particularly Excel., • Excellent organizational skills with the ability to plan, prioritize, and manage multiple tasks., • Travel required up to 20%. Portman is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Portman is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.

Job DescriptionDescription: Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff. PREREQUISITES Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances. • Experience in service, sales, telesales or guest relations type of industry preferred, • High school diploma or equivalent of same SUMMARY OF ESSENTIAL JOB FUNCTIONS • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating., • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted., • Must be able to stand for eight hours, bend, stretch, reach., • Must be able to see and hear., • Must be able to communicate with other associates and/or guests. Requirements: REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge: • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts., • Frequent Stay Program, • Reservations procedures including cancellations and “walking” guest, • Phone etiquette and answering procedures, • Area shopping, dining, entertainment and travel directions to assist guest inquiries., • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events., • Manager on Duty functions when necessary or as scheduled Skills: • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change., • Proficient in written and verbal English, • Problem solving and conflict resolution skills Abilities: • Multi task, remain associate and guest service centric., • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books., • Assist with guest issues with professionalism, maintaining hospitable attitude SPECIFIC RESPONSIBILITIES • Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible., • Promote and sell services/amenities of the hotel., • Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products., • Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual., • Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas., • Check all credit cards for validity before the end of the shift., • Learn and utilize PMS., • Ensure all cash, check and miscellaneous departments are in balance at shifts end., • Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction., • Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc., • Have a thorough working knowledge of emergency procedures., • Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately., • Report any unusual occurrences or request to the manager., • Maintain certification from a responsible, • Utilize Service Recovery Log and other necessary communication logs from shift to shift., • Maintain stock/cleanliness in the market area., • Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards., • Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage. WORKING CONDITIONS/SPECIAL REQUIREMENTS • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work., • Standing, walking for long periods of time while maintaining a friendly professional image., • May be required to work any day/shift, including weekends. POSITIONS FOR POSSIBLE ADVANCEMENT • Assistant General Manager, • Guest Service Manager, • Guest Service Supervisor Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Job DescriptionSalary: Range $140,000 DOE + Bonus About the Opportunity Firmo Construction is seeking an experienced Commercial Construction Project Manager to lead ground-up, branded hotel projects across the Southeast. This is a hands-on role within a General Contractor environment, responsible for managing multiple projects from buyout through closeout, with full ownership of schedule, cost, subcontractor performance, and field coordination. The ideal candidate has direct experience delivering hotel projects for national brands (Hilton, Marriott, IHG) and thrives in a fast-paced, accountability-driven environment. Competitive compensation, bonus potential, and long-term growth opportunity. This is a full-time, in-office position based in our Atlanta office with travel to job sites as needed. This individual should • Demonstrate proven success leading new builds from buyout through closeout., • Have experience with new hospitality construction projects., • Be proficient with Procore., • Demonstrate strong ability in project scheduling, cost control, and risk mitigation., • Lead subcontractors with confidence, respect, and maintain strong professional relationships., • Be skilled in reading & interpreting construction documents and resolving field issues., • Uphold and model Firmos values of integrity, excellence, accountability, and teamwork. Key Responsibilities & Duties: • Lead projects from buyout through closeout., • Oversee project schedules, critical path, and milestone execution., • Manage project budgets, buyouts, and cost tracking., • Oversee quality control and hotel brand compliance through finishes, punch, and final inspections, • Lead project turnover activities, including FF&E coordination, owner training, O&M documentation, brand/quality inspections, and final sign-offs., • Maintain complete and accurate project documentation, including RFIs, submittals, change orders, meeting minutes, and progress tracking., • Drive effective coordination with subcontractors, architects, consultants, and owners to support timely decisions and keep the project moving., • Lead and support Superintendents, setting clear expectations, removing roadblocks, and ensuring strong alignment between field and office operations., • Reinforce Firmos safety culture, supporting Superintendents in maintaining compliance with Firmo and OSHA requirements. Qualifications • 10+ years experience as a Construction Project Manager with a General Contractor, • Ground-up hotel construction project experience required, • Proven success delivering projects on schedule and within budget, including closeout, • Strong knowledge of scheduling, cost control, and risk management, • Proficiency with Procore and construction management software, • Ability to read and interpret construction documents and resolve issues efficiently, • Excellent leadership, communication, and organizational skills, • Bachelors degree in Construction Management or related field preferred, • OSHA 30 and CPR (may be completed after hire) Requirements • Valid, unrestricted drivers license and ability to travel regionally, • Ability to navigate active, multi-story construction sitesincluding: stairs, ladders, uneven terrain, and partially completed spaces during site visits., • Professional references and background check, • Must be able to lift up to 25 pounds, • Must be willing to work non-traditional hours to meet project needs, • Assignment location may include office and project sites Benefits * • Salary DOE with Bonus Structure, • Vehicle Allowance, • Medical, • Dental, • Vision, • Life Insurance, • Employee Assistance Program, • Paid Time Off (includes vacation, sick leave, birthday, and wellness days), • Parental Leave, • Tuition Reimbursement About Firmo Construction Founded in 2003, Firmo Construction is a design-build commercial construction management firm and general contractor specializing in hospitality projects across the Southeast. From new hotel developments to renovations and brand conversions, we partner with hoteliers and developers to deliver spaces that elevate the guest experience. Our diverse portfolio also includes commercial projects in the retail, office, and medical sectors. Headquartered in Sarasota, Florida, with a growing office in Atlanta, Georgia, we serve clients throughout Florida, Georgia, and the broader Southeast. Recognized for our innovation and forward-thinking approach, Firmo is powered by a dedicated team and a culture built on respect, trust, and collaboration. Our Values Innovation, Optimization, Collaboration, Integrity, Excellence Firmo Construction LLC is an Equal Employment Opportunity employer anddrug-free workplace.

Job DescriptionNight Auditor We are seeking a detail-oriented and dependable Night Auditor to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day’s transactions, and prepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting. Schedule: Tuesday- Saturday 11pm to 7am Key Responsibilities • You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly., • Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts., • You will report to the Front Office Manager or Director of Finance/Controller., • A high school diploma, a GED, or one year of hotel experience, • Previous experience in a similar or related position, • A combination of education and experienceWhat You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job DescriptionSalary: Range $130,000 DOE + Bonus About the Opportunity Firmo Construction is seeking an experienced Commercial Construction Project Manager to lead ground-up, branded hotel projects across the Southeast. This is a hands-on role within a General Contractor environment, responsible for managing multiple projects from buyout through closeout, with full ownership of schedule, and field coordination in collaboration with the Superintendent. The ideal candidate has direct experience delivering hotel projects for national brands (Hilton, Marriott, IHG) and thrives in a GC environment. Competitive compensation, bonus potential, and long-term growth opportunity. This is a full-time, in-office position based in our Atlanta office with travel to job sites as needed. This individual should • Demonstrate proven success leading commercial construction projects from buyout through closeout., • Have experience with new hotelconstruction projects., • Be proficient with Procore or similar construction technology., • Demonstrate strong ability in project scheduling, cost control, and risk mitigation., • Lead subcontractors with confidence, respect, and maintain strong professional relationships., • Be skilled in reading & interpreting construction documents and resolving field issues., • Uphold and model Firmos values of integrity, excellence, accountability, and teamwork. Key Responsibilities & Duties: • Lead projects from active construction through closeout., • Oversee project schedules, critical path, and milestone execution., • Manage project budgets, buyouts, and cost tracking., • Oversee quality control and hotel brand compliance through finishes, punch, and final inspections, • Lead project turnover activities, including FF&E coordination, owner training, O&M documentation, brand/quality inspections, and final sign-offs., • Maintain complete and accurate project documentation, including RFIs, submittals, change orders, meeting minutes, and progress tracking., • Drive effective coordination with subcontractors, architects, consultants, and owners to support timely decisions and keep the project moving., • Lead and support Superintendents, setting clear expectations, removing roadblocks, and ensuring strong alignment between field and office operations., • Reinforce Firmos safety culture, supporting Superintendents in maintaining compliance with Firmo and OSHA requirements. Qualifications • 5+ years experience as a Project Manager with a General Contractor, • Ground-up hotel project experience strongly preferred, • Proven success delivering projects on schedule and within budget, including closeout, • Strong knowledge of scheduling, cost control, and risk management, • Proficiency with Procore and construction management software, • Ability to read and interpret construction documents and resolve issues efficiently, • Excellent leadership, communication, and organizational skills, • Bachelors degree in Construction Management or related field preferred, • OSHA 30 and CPR (may be completed after hire) Requirements • Valid drivers license and ability to travel regionally, • Ability to navigate active, multi-story construction sitesincluding: stairs, ladders, uneven terrain, and partially completed spaces during site visits., • Professional references and background check Benefits * • Salary DOE with Bonus Structure, • Vehicle Allowance, • Medical, • Dental, • Vision, • Life Insurance, • Employee Assistance Program, • Paid Time Off (includes vacation, sick leave, birthday, and wellness days), • Parental Leave, • Tuition Reimbursement About Firmo Construction Founded in 2003, Firmo Construction is a design-build commercial construction management firm and general contractor specializing in hospitality projects across the Southeast. From new hotel developments to renovations and brand conversions, we partner with hoteliers and developers to deliver spaces that elevate the guest experience. Our diverse portfolio also includes commercial projects in the retail, office, and medical sectors. Headquartered in Sarasota, Florida, with a growing office in Atlanta, Georgia, we serve clients throughout Florida, Georgia, and the broader Southeast. Recognized for our innovation and forward-thinking approach, Firmo is powered by a dedicated team and a culture built on respect, trust, and collaboration. Our Values Innovation, Optimization, Collaboration, Integrity, Excellence Firmo Construction LLC is an Equal Employment Opportunity employer anddrug-free workplace.