Trabajos hotel sales en Miami, Florida - Page 2Crear alertas

Four Seasons Hotel Miami is looking for a Retail Shop Attendant. The Retail Shop Attendant is responsible for maintaining outstanding customer service, generating sales, merchandising, and creating a warm and pleasant environment for all guests.

Business Transient Sales Manager for Hyatt Centric Brickell. In addition to maintaining existing business, this position will be responsible for finding new business and saturating existing accounts and/or segments. Develop and foster business for the hotel through proactive and reactive sales effor

Job Description Job Summary - General Manager The General Manager (GM) is responsible and accountable for all restaurant activities and assumes complete responsibility for the restaurant as necessary. The GM ensures that all activities are consistent with and supportive of the restaurant’s business plan. The GM ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions. The GM will oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, profitability, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The GM delivers revenues and profits through talent development, P&L management, marketing, and appealing restaurant service. The GM achieves results by planning, communicating, delegating, and following up. The GM is a role model and sets a positive example for the entire team in all business and personnel management aspects. The GM will respond to all guest complaints, taking prompt and appropriate action to resolve problems and maintain guest satisfaction. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Total Guest Satisfaction & Service • Regularly measure and evaluate service levels and standards using guest and employee feedback and develop plans for continuous improvement., • Consistently provide a quality product and Guest service experience that delivers total guest satisfaction. Model and create an environment where the guest is always right; ensure a positive guest service experience., • Respond positively and quickly to guest concerns. Correct potential problems before they affect guests. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests., • Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred guests., • Accomplish restaurant objectives by recruiting, selecting, onboarding, orienting, training, assigning, scheduling, coaching, counseling, and disciplining the entire staff. Our mission is to develop high-quality team members who demonstrate and ensure consistent guest satisfaction., • Evaluate each employee’s ability to maintain high levels of guest satisfaction consistently. Continuously improve all employees' skills, knowledge, and morale by effectively utilizing all training programs, from new employee orientation to management-training classes., • Develop beverage knowledge in all bar areas to all staff members. Communicate job expectations; plan, monitor, appraise, and review job contributions; plan and review compensation actions while enforcing policies and procedures., • Evaluate each employee’s performance based on clearly communicated standards and expectations. Hold each employee accountable for their individual and team performance and oversee the training of all new employees., • Be able to identify and develop staff members for future leadership roles. Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts while maintaining labor cost goals., • Meet restaurant financial objectives by developing and implementing strategies to increase average checks total., • Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs., • Responsible for ensuring that all financial (invoices review and submission, reporting, DSR, paid-outs) and personnel/payroll-related administrative duties are completed accurately, on time, and by company policies and procedures., • Responsible for all restaurant inventories, including food, liquor, beer, wine, furniture, accessories, office supplies, equipment, & tool inventories, and must constantly manage & maintain documented detailed status in all areas, including on-hand quantities and costs, & quality levels., • Utilize labor effectively to meet budgets while ensuring high standards of Quality, Service & Cleanliness. Schedule labor as an anticipated business activity requires while ensuring that all positions are staffed as needed, and labor cost objectives are met., • Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with health and legal regulations; and maintain security systems to protect all employees, guests, and company assets (building, cash, equipment, supplies)., • Enforce & uphold food safety & sanitary requirements for food handling, general cleanliness, and maintenance of kitchen and dining areas to ensure our guests' and employees' health and safety., • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances., • Supervise the bar’s operation to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations., • Eliminate over-pouring by bar staff and consistently secure/monitor use of all products to maintain liquor/beer/wine costs to company standards and goals., • Keep management promptly and thoroughly informed of all issues (i.e., problems, unusual matters of significance, and positive events) and take prompt corrective action where necessary or suggests alternative courses of action., • Understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant, employees, and guests., • Communicate regularly with management concerning the activities of the restaurant and its employees to include written reports of the activities as needed. Keep records required by government agencies regarding sanitation and food subsidies when appropriate., • Hours may vary if the manager must fill in for their employees or if emergencies arise (typical work week = 60 hours), • On a continuous and ongoing basis, ensure that all employees understand their roles and responsibility in reporting any personal knowledge concerning such incidents occurring on the premises., • In the event-specific incidents that occur regularly, take corrective actions to prevent such incidents., • Ensure employees maintain the interior and exterior premises free of liquids to minimize slips and falls., • College degree is preferred. A Bachelor of Science degree in hotel/restaurant management is desirable. A combination of practical experience and education will be considered as an alternative., • 5 – 8 years in a fine/casual dining atmosphere managing a restaurant with $3 to $10 million in volume., • Must have led a team of 30 employees minimum in front of the house and back of the house combined., • Knowledge of computers, Microsoft Office. Proficient in the following dimensions of restaurant functions., • Previous management experience in both kitchen operations and front-of-the-house operations., • Must agree to and successfully pass a background screening., • Know of service and food & beverage operations, generally involving at least three years of front-of-the-house & back-of-the-house operations., • Possess excellent basic math skills and have the ability to operate a cash register or POS system., • Demonstrate a leadership style that creates a positive working environment and remains calm during stressful and emotional situations., • Must be able to work lunch and dinner shifts on weekdays, weekends, and all holidays., • Knowledge of office administration., • Knowledge of human resource management and supervision., • Ability to maintain a high level of accuracy in preparing and entering information., • Efficient written communication skills. We use eVerify to confirm U.S. Employment eligibility.

Job Description Overall Scope & Responsibility: To manage and to be accountable for the day to day operation of the hotel concentrating on all aspects but in particular to Guest services, Accommodation, front of house management, maintenance and BOH areas of the hotel. Essential Duties: • To contribute to the best of your ability to the overall profitability of the property., • To be fully aware with regard to the budget guidelines within the hotel operations and to assist in the preparation of the annual budgets., • To provide and maintain the highest quality standard of service to all our customers at all times. Reporting any accidents and incidents through the correct communication channels., • To always look at better and new standards for the hotel., • To be fully aware and up to date with all legislation related to the hotel., • To assist and work closely and communicate with all the other departments in the hotel as and when required., • To be presentable to the best of your ability at all times., • To be fully aware of all details with regard to the staff handbook and being able to communicate this to all departments., • To co-ordinate, manage and conduct staff training and develop the personnel focusing on Front office, Accommodation and maintenance., • To manage and monitor the Manager on Duty role and inform the MD of any incidents at all times., • To be a pro-active manager to the best of your ability., • Specific Duties:, • To set, monitor and maintain all standards within the main areas of responsibility., • To conduct a weekly walk through with Engineer and Accommodation Manager, Front Office Manager and Housekeeping manager and report any work to be carried out., • To have a room quality audit in place in conjunction with the accommodation manager, • To have a weekly CRM system meeting and produce weekly reports on this for use in planning meeting., • To work closely with the third party operators and vendors of the hotel., • To ensure correct staffing levels in all areas of responsibility working within the budgetary guidelines and at all times planning for peaks and troughs., • To ensure holidays are managed effectively within the departments., • To produce the weekly MOD Schedule for the hotel and distribute this at least a week in advance., • To ensure that the staff restaurant has varied menus and is kept in a condition as per standard decided., • To work closely with Engineering and Housekeeping managers ensuring all back of house areas are in perfect condition., • To host the morning meeting and operations meeting in the absence of the MD., • To be part of the Executive Planning Committee and to attend the monthly planning meeting, • To report any maintenance issues through the correct channels ensuring that the CRM system is in proper use at all times., • To ensure front office/accommodation and maintenance update proper training records and that training objectives are set and met, • To assist Managing Director with the overall valet operation of the hotel and to ensure standard and procedures are met at all times., • To ensure that the shop inside hotel lobby has the correct merchandise, • To be fully responsible for the management of the VIP program of the hotel. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Consistent record of meeting sales, customer service and operations objectives., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Excellent management and leadership skills., • Must be able to work days, evenings, and weekends as necessary. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description Position: Director of Rooms Level: Division Head Location: Shipboard (Luxury Yacht Environment) Reports to: General Manager (Yacht-based) Summary: The Director of Rooms is responsible for leading and overseeing all aspects of the Guest Services and Rooms Divisions onboard, including Spa, Housekeeping, Front Office, Boutique, and KFAS. This role is a key member of the ship’s Hotel Leadership Team, contributing to strategic and operational decisions to uphold the highest standards of luxury hospitality and guest satisfaction. Key Responsibilities: Operational Leadership • Lead the Hotel Leadership Team, actively participating in strategic planning and decision-making, • Directly supervise all Heads of Departments within the Rooms Division, • Oversee daily operations, ensuring all guest services and facilities meet quality, safety, and service standards, • Conduct regular inspections of housekeeping and public areas, • Handle guest concerns and special requests with discretion and professionalism, • Develop relationships with repeat guests and VIPs to ensure personalized service delivery, • Collaborate with shoreside Sales & Marketing to drive occupancy and revenue goals, • Prepare forecasts and assist in business planning for guest services and rooms operations, • Maintain and manage the division’s annual operating budget, • Monitor and control labor and operational expenses including supplies and equipment, • Ensure all financial goals for the division and yacht are met or exceeded, • Uphold and enforce the highest standards of hygiene, safety, and FSY service culture, • Ensure compliance with international maritime regulations and hospitality protocols, • Foster a positive, collaborative work environment, • Promote employee development through training, performance management, and career pathing, • Build strong working relationships with all department heads and crew, • Anticipate guest needs and industry trends, proactively implementing innovations to enhance the guest experience, • Lead initiatives that elevate service delivery across all rooms and guest services functions Education: * Diploma in Hospitality Management or equivalent combination of education and experience Experience: • Must have a minimum 5–7 years shipboard operational management roles in luxury setting or cruise line experience, • Deep understanding of Rooms Division operations and guest service excellence, • Fluent in English; additional language skills preferred, • Proficiency in Microsoft Office and hotel management systems, • Exceptional communication, leadership, and organizational skills, • Strong business acumen including budgeting, forecasting, and revenue management, • Able to work independently, manage multiple priorities, and lead under pressure, • Demonstrated ability to resolve guest complaints diplomatically and effectively, • Proficient in MS Office (Word, Excel, PowerPoint, Outlook), • Willingness and ability to live and work onboard for extended periods, • Available to travel internationally as required by the ship’s itinerary

Opportunity: Guest Service Agent.Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager.Immediately greet guests and offer to assist with their

Job Description Company Overview: PRP Wine International has been sharing fine wines exclusively to our clients through educational and fun wine tastings held in their homes and offices since 1972 in the USA. PRP’s approach to wine enjoyment at home is based on “enjoyment without risk". Whether a client wants to enjoy trying one of our premium wines from regions like Napa Valley, Barolo and Bordeaux or a fine wine from dozens of other countries and regions around the world, they know exactly what they pay for without playing the famous game of “wine roulette." PRP is dedicated to providing the best wines at competitive prices while ensuring our customers are always happy with their selections. We are so customer centric that we even guarantee the enjoyment of our wines once our clients pour them in their home upon delivery. If a client is ever not happy with a selection they made PRP will honor their request to make them whole again with another selection. The way we introduce our wines to our clients is through wine tastings in private and intimate environments where the wines being poured and the information shared is based 100% on the needs of the particular group or individual wine drinkers. We also provide our clients many opportunities to come and taste over 100 new wines each year during events like Boat Cruises, Food and Wine Tastings, Warehouse Sales, Hotel Wine Tastings, Exhibitions and other unique educational events. PRP has more than 100,000 customers in the USA using this unique service and enjoying the benefits of “try before you buy". The one-on-one conversation also gives customers the opportunity of discovering and appreciating the wide range of wines, grape varieties, wine growing regions, estates and vintages. And so, the wine lover becomes a connoisseur and the wine tasting an experience. The increasingly confusing and extensive variety of national and international wines coming to the market have caused growing uncertainty in the customer and this is where our service, personified by the wine consultant, comes in. PRP Wine International is a market innovator of wine gifts for business through personalized labels and etched wine accessories. We are also involved in sharing our concept through Charity Fund Raisers and Networking events giving back to the communities that support us around the country. Visit our Website for additional company information at PRP Wine International is currently hiring for Part-Time wine consultant roles in our organization. This opportunity will allow for your development in sales and the wine world. There are additional opportunities to join the company Full-Time as your time with the organization moves forward and we both feel it is ideal for your personal and professional path. How do you know if this is the right opportunity for you? • Do you want to work for a well-established, growing and national organization?, • Would you like to represent high quality, unique products to stand behind and sell with 100% confidence?, • Fun and exciting career, • Do you excel working in a performance-driven environment where you can exceed sales goals and be rewarded for delivering results?, • Are you seeking a career-oriented culture where nearly 100% of sales management opportunities are filled internally?, • Do you like flexibility and self-accountability?, • Do you want to work within a recession proof industry?, • A positive attitude and willingness to put in the effort, • Self-Starter, • Organized, • Coachable, • Enjoy meeting and interacting with your clients, • Comfortable calling existing and prospective clients to set wine tastings, • Uncapped commission, • Lead Generating opportunities furnished, • Car allowance, • Bonuses, • Contests and trips, • Must be over the age of 21., • Must have a reliable vehicle that you are willing to travel to appointments in., • Must be willing to enjoy selling and learning about wine!, • Must be able to work evenings & weekends. 1sF4GUqOAG

Job DescriptionCompany Description We are looking for a Food & Beverage Manager to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Restaurant General Manager, the Food & Beverage Manager is responsible for overseeing the daily operations of the restaurant to ensure a seamless guest experience. This role involves managing service standards, supervising staff, driving revenue through effective sales strategies, and maintaining operational efficiency. The Restaurant Manager ensures the highest level of guest satisfaction through quality service, staff training, and effective communication with the kitchen and other departments. The role includes responsibility for scheduling, inventory control, cost management, and compliance with all health and safety regulations, while fostering a positive, team-oriented environment that reflects the brand’s values and service culture. YOUR KEY RESPONSIBILITIES: • Adopt an appearance and attire that reflects and reinforces the company’s brand image and service standards, • Comply with the company’s code of conduct, ethics, and all internal policies and procedures, • Promote the company’s vision and values while consistently modeling professional, guest-centric behavior, • Perform tasks as directed to support and contribute toward the achievement of business and operational goals, • Deliver the highest levels of service with precision and attention to detail, consistently exceeding guest expectations, • Ensure all opening, mid, and closing procedures are properly completed in alignment with company standards, • Review daily reservations and forecasts, and coordinate table assignments and waitlist strategies with the Front Office team, • Review and update the restaurant’s food and beverage menu items regularly in coordination with culinary leadership, • Engage with guests throughout service to ensure satisfaction and immediate resolution of any concerns, • Prepare weekly staff schedules and monthly attendance reports; conduct daily briefings and regular team meetings to ensure effective communication, • Monitor and manage operational budgets, control inventory, minimize costs, and analyze financial reports to ensure targets are achieved, • Oversee the purchasing and receiving processes, ensuring accuracy and compliance with approved supplier lists, • Generate ideas, plan promotions, and assist with implementing initiatives that drive revenue and guest engagement, • Recruit, train, develop, and lead a high-performing restaurant team focused on guest satisfaction and operational excellence, • Monitor team performance, conduct regular performance reviews, and define KPIs and career development goals, • Provide coaching and create personal development plans for team members to encourage growth and improve performance, • Support senior management in developing and executing strategic business and marketing plans for the restaurant, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to. on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description We are looking for Reservations Supervisor to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description Job Purpose: Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship between guests, travel agents and third parties in line with Delanos’ culture. The Supervisor will follow and adhere to Forbes Five Star call standards in every interaction and will be responsible for achieving or exceeding the call standards as determined by Forbes and Delano. Duties & Functions: • Processing travel agent commissions., • Processing of group request as well as blocking reservations., • Processing of the company hotels, restaurants and nightlife reservation requests., • Liaison between sales manager and operational managers., • Answer all phone calls promptly and in a courteous manner in keeping with Forbes and Delano standards, • Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries., • Know the layout of the hotels including all room types, suites and meeting rooms., • Be aware at all times of the selling status of the hotel, availability and upsell opportunities., • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Secure all required information from the guest when making a reservation., • Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest., • Follow up on any guest or colleague requests to ensure satisfaction in a friendly and professional style., • Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence via reservations inbox., • Be aware of and adhere to the rules and regulations of the hotel and the Reservations department., • Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas., • Create and maintain positive relationships with all other departments and know how they relate to the reservations department., • Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries., • Assist with inputting weekend third party reservations such as internet and wholesale, • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionPOSITION PURPOSE: Supervise the general job performance of all reservations agents to ensure highest level of quality to all stakeholders, including but not limited to individual callers, group guests, spa and tee-time customers, as well as all internal guests. Supports Reservations Manager, Assistant Reservations Manager, and Reservations Sales Agents. Has oversight of the Reservations department in absence of Reservations Manager or Assistant Reservations Manager. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Ensure the adherence of all agents to the professional standards set forth by the company., • Monitor and report on agent productivity using NAVIS System, including shop scores, Upselling, talk time, conversion, and any other standard as set by the department leader., • Daily review of NAVIS calls compliance, outbound sales, and trends., • Coaches and mentors agents on how to close sales and increase revenue., • Answers Reservations phone calls and be available to assist guests with issues pertaining reservations that an agent might not be able to handle on their own., • Processes VIP Reservations, Wholesale Reservations, or Negotiated Reservations within 24 hours., • Processes daily No Shows, Cancellations, and Long Stay Reservations to collect revenue., • Processes OTA No Shows/Cancellations and updates via Extranet, • Interview, train and supervise reservation agents for the efficient operation of the department., • Manage the departmental schedule, and ensure all shifts are covered., • Monitor performance and give feedback according to established standards., • Work closely with the Catering Sales team to ensure zero errors in the processing of group lists, inventory management of group blocks, set up billing and routing, and room assignments if required., • Work closely with Front Office team to ensure any guests inquiries are answered in a prompt, efficient manner. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing guest satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure guest satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Assists Director of Reservations to ensure the efficient operation of the Reservations Department, • Researches and coordinates meeting materials for reservation meetings., • Monitors reservations agents with coaching and counseling and assists Reservations Manager in all disciplinary actions regarding reservations agents., • Manages quality control of reservations., • Handles guest complaints and assists reservations agents in problem solving techniques., • Assists in the capacity of reservation agent when needed., • Initiate and prepare reports as required. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Excellent oral and written communication skills., • Ability to manage and work with outside groups and agencies., • Excellent organizational skills., • Ability to work well under pressure., • Proficient in Microsoft Word, Excel, and PowerPoint Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing stairs Frequent Standing Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Occasional Taste Never Lifting/carrying (#20 lbs.) Occasional Travel Rare OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School Diploma or equivalent required. College degree preferred. EXPERIENCE Two years with travel industry reservations system and hotel property management systems mandatory. LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Title: Banquet Chef Job Summary: We are looking for an experienced Banquet Chef to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • Must be able to communicate in English, Spanish is a plus, • High school diploma or equivalent, • Must be able to obtain and maintain a Tribal Gaming License, • Minimum of 3 years as a Banquet Chef in heavy volume., • Working knowledge PC skills including MS Word and Excel, • Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines, • Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction, • Must be able to work different shifts, which may include holidays and weekends, • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Ability to lift or carry a minimum of 50 pounds unassisted in the performance of specific tasks assigned, • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives, • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner, • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness, • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods Responsibilities The primary responsibility of the Banquet Chef is to assists the Executive Chef in culinary processes. The Banquet Chef ensures that the kitchen operates in a timely manner that meets our quality standards. • Plan customized banquet menus, coordinate food preparation, and ensure high-quality presentation for large groups., • Supervise, train, and mentor culinary staff; manage inventory, order supplies, and control food costs/waste., • Review Banquet Event Orders (BEOs), attend planning meetings, and ensure all food is served timely and at the correct temperature., • Enforce food safety regulations (e.g., sanitation, proper storage) and maintain consistent taste and plating standards., • Assists in controlling all operating costs through a variety of record keeping procedures., • Works with the culinary management in controlling deliveries of goods and proper storage to eliminate waste and spoilage., • Develops strategies for increasing sales and profitability, • Provides for the timely repair, maintenance, and upkeep of all kitchen equipment and/or mechanical systems., • Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct., • Consistent and regular attendance is an essential function of this job, • Performs other related duties as assigned The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description POSITION PURPOSE: As a Golf Bag Services Attendant you will provide exceptional guest service by assisting members and guests with golf bag and cart services while maintaining an efficient outside service area. You will be responsible for the inventory and asset protection of the golf cart, pull cart, golf bag, rental bag, and cart supplies. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to guests at all times while remaining in your work area., • Pre stage an adequate number of golf cars to fulfill the number of golfers for the day. Plan on staging an additional 30 cars for Mclean school, volunteers, and special needs., • Pre set and stage members and guests golf bags, pull carts, and golf shoes in the staging area on golf carts / bag racks at a minimum of 2 hours prior to their tee time., • Provide a warm welcome to golf guests who are entering the golf services area, main road, or blue monster shop lawn., • A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions into the staging area., • Coordinate with fellow golf services team members the location of the guest’s golf bag and set up to expedite the process., • Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps., • Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort’s history, activities, and offerings., • Provide directions to the first tee, driving range, putting greens, Jim Mclean School, Spa, restaurants, meeting rooms., • Provide warm welcome for golf guests who have completed their round and are returning to the golf service area. Assist in directing them back to the designated area and informing them of the next steps., • Partner with the pre round concessions to drive sales thru word of mouth promotion., • Maintain cleanliness of the surrounding area to include the Cart wash area, Kiosk, bag racks awning, champions pavilion walkway and surrounding area, main road, flower beds, and perimeter area of golf service area., • Contact necessary departments via radio with any guest concerns or challenges to ensure immediate guest recovery and problem resolution., • Ensure the security of all golf equipment in storage., • Pick up and drop off golf bags at member and regular valet bag drop., • Clean clubs and store clubs for guests., • Execute Rental club check in and check out process for use by guests; clean and put away after use., • Charge, plug-in, and store golf cars using golf car management program techniques., • Remove golf cars from storage area; put back at end of day., • Clean golf cars after each use utilizing proper cleaning and, • Place score cards, tees, replenish sand, and ensure trash is removed, and GPS unit is turned off prior to storing golf car., • Store, clean, and tag guest clubs in bag room storage in the proper alpha location., • Facilitate member golf bag storage inventory with Golf Services Supervisor and membership assistant professional for proper billing., • Support large tournament outings by bringing golf bags to buses and taking back when necessary., • Assist in maintenance and repair of golf cars when necessary., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School diploma or equivalent. EXPERIENCE Previous experience working in a golf environment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionCompany Description We are looking for a Membership Coordinator to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description Under the general guidance of the Director of Membership Operations, the Membership Coordinator supports the daily operations and administrative functions of the Members’ Club. This role is instrumental in ensuring a seamless and elevated experience for both prospective and current members, while upholding the brand’s standards of refinement, exclusivity, and cultural relevance. The Membership Coordinator assists with member communications, application processing, event support, and database management. As a key point of contact, this individual helps foster meaningful relationships with members and contributes to recruitment and retention efforts. The role also collaborates with internal departments to ensure all membership activities align with the hotel’s overall vision and service standards. YOUR KEY RESPONSIBILITIES: • Assisting in the creation of sales collateral, event logistics, and campaign support to attract and engage qualified members., • Supporting efforts to analyze market trends, member behavior, and competitor activity to keep membership offerings relevant and compelling., • Managing the administrative aspects of the membership application, approval, and onboarding processes, ensuring a seamless and discreet experience., • Maintaining accurate membership records, databases, and reports to support data driven decision making., • Supporting social media, email, and digital outreach initiatives in coordination with the Marketing team to promote membership offerings., • Providing excellent service to current and prospective members, serving as a knowledgeable and professional point of contact., • Assisting with the planning and execution of member events, and gathering feedback to improve overall satisfaction., • Collaborating with other departments to ensure member needs are met in alignment with Delano’s luxury service standards., • Assisting in vendor communication and coordination to ensure members have access to premium products and experiences within budget guidelines., • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Are you a hospitality professional with experience in customer services and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Deli Attendant. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 Hiring Bonus Primary Responsibilities: 1. Perform opening and closing procedures as assigned by manager., 2. Maintain stock and inventory control., 3. Provide customers with assistance in a professional and timely manner., 4. Maintain cleanliness and organization of store and all working areas., 5. Prepare food items for customers., 6. Maintain a customer service mentality at all times., 7. Perform additional duties as assigned. Position Requirements: • Must be able to stand for lengthy periods. Education/Experience: • High School Diploma is required., • Must have knowledge of retail sales food preparation and Food equipment/preparation., • Must have excellent "front of house" communication skills. Working Conditions: • Guest ordering counter., • Indoors Equal employment opportunity - Drug-Free Workplace

Job DescriptionBenefits: • Paid Travel, • Flexible schedule, • Training & development Job Opportunity: Health and Wellness Sales Closer Are you passionate about health and fitness? Do you have a talent for closing sales and building strong relationships? If so, we have an exciting opportunity for you! About the Role Were looking for a motivated Sales Closer to join our team for high-ticket wellness equipment sales at trade shows across the country. Commission based only with huge earning potential in a fun, fast-paced environment. What We Offer: High Earning Potential: Average commission of $1,300 per sale top reps earn over $250K annually, working part-time! All Expenses Covered: We handle travel, hotel, food, and incidentals you focus on closing deals. Flexible Schedule: Work mostly Friday through Monday, perfect for a strong work-life balance. A Product That Sells Itself: Our innovative wellness equipment is in demand and makes selling feel effortless. Who Were Looking For You have: A proven background in sales A passion for health and wellness The drive to connect with people and close deals The ability to thrive in a high-energy, travel-based environment Ready to turn conversations into commissions? Apply now and join a winning team where your energy and skills get rewarded

Job Description Are you a hospitality professional with experience in retail and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time stock attendant. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Primary Responsibilities: Performs general store operations duties as directed, including truck unloading, stocking and merchandise recovery. • Greets customers and assists them as required to maintain the highest level of customer service., • Participates in: - freight flow process - merchandise presentation., • Maintains appearance of the store's interior and exterior to company standards including light maintenance duties and cleaning., • Assists in control of shrink and safety results., • Prior retail experience preferred., • Previous experience operating a cash register preferred., • Mobility to move freely throughout sales floor and stockroom on a continual basis throughout the shift required. Ability to lift, carry, push and pull a minimum of 50 pounds required. Frequently required to stand for long periods of time, bend, stoop or kneel., • Basic English literacy and math skills required., • Strong customer service and communication skills required., • Ability to work within a flexible schedule preferred., • Must be open to working weekends, holidays, and extended periods of time., • Ability to work in cold cooler and freezer temperatures. Also bend, climb, stoop, twist and stand for long periods of time., • Must be able to accurately stock product., • Ability to interpret, understand and follow instruction. Education/Experience: • High School Diploma is required., • Must have knowledge of retail sales, deli operations, computers and mathematical skills., • Excellent communications skills and ability to speak and read English is required. Working Conditions: • Ability to lift up to 50lbs., • Standing, • Indoors/Outdoors – Walk-in Cooler and Freezer temperatures READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this culinary job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace

Job Description Sparrow Italia is a modern Italian restaurant that embodies European sophistication. With a location in the prestigious Mayfair neighborhood of London and a location coming soon in Miami, Sparrow sets the tone for a chic atmosphere that honors the values belonging to generations of Italian table lovers. The expansive menu features Italian and Mediterranean inspired classics with creative twists, such as handcrafted pastas, rustic pizzas and wood-fired creations that showcase bold and innovative flavors made with the finest sustainable and organic ingredients The cuisine is complemented by adventurous mixology that is fresh, seasonal, and artfully presented. The finest spirits are used to craft our dynamic cocktails which are rooted in the flavors of Italy. Sparrow Italia is a modern Italian restaurant that embodies European sophistication. With its first two venues located at Hotel Figuroa, in Downtown Los Angeles, and in the prestigious Mayfair neighborhood of London, Sparrow sets the tone for a chic atmosphere that honors the values belonging to generations of Italian table lovers. The expansive menu features Italian and Mediterranean inspired classics with creative twists, such as handcrafted pastas, rustic pizzas and wood-fired creations that showcase bold and innovative flavors made with the finest sustainable and organic ingredients The cuisine is complemented by adventurous mixology that is fresh, seasonal, and artfully presented. The finest spirits are used to craft our dynamic cocktails which are rooted in the flavors of Italy. Sparrow Italia's third location will be opening soon in Wynwood, Miami. The Maitre d' reports to the General Manager and is responsible for managing, training and development of the host stand and the smooth flow and operation of special event VIP bookings of a single restaurant. Work with the General Manager and Executive Chef in planning special events and special VIPs as well as a plan to grow the business, drive sales and manage costs. Lead Host Operations • Staff and Manage Host Operations, • Provide ongoing coaching and Training for all members of team, • Lead pre shift meetings, • Understand Labor and scheduling, • Establishing a 5 night a week schedule to spend 7 -8 core hours working on the floor at the venue., • While there are no operational responsibilities attached to this role, operational fluency is required as a contingency to any emergency situation., • A minimum of 3 years in a supervisory level for hosts., • A minimum of 3 years experience in a Full Service Dining Experience, • Exhibit strong multitasking abilities and managerial ability, • Posses a diligent work ethic and shows a sense of urgency, • Maintain a clean and professional appearance, • Display the ability to forecast and anticipate the needs of our guests and team, • Strong knowledge in cocktails, spirits and wine is a plus., • Available to work nights, weekends and holidays., • Must be able to stand for the duration of shifts and lift up to 35 lbs We use eVerify to confirm U.S. Employment eligibility.

Job DescriptionBenefits: • Company parties, • Competitive salary, • Paid Travel, • Flexible schedule, • Training & development This is an excellent sales opportunity. We offer: • Flexible schedule, • Paid flights, car, hotel + food around the U.S., • Unlimited earning potential, • Team Atmosphere There are numerous benefits of the product and over 20,000 studies. You must be good at closing the deal on the spot. The shows are generally Friday Saturday Sunday. Usually, our team works with 2 to 3 other sales reps. There is also room for leadership positions making 4% overrides if you are comfortable leading. Our top rep in July made about $25,000. This is an in-person position. Travel to trade shows and events will be required. Compensation: $60,000.00 - $250,000.00 per year

Job Description POSITION PURPOSE: As a Tournament Coordinator, your goal is to create and execute a flawless experience for either a one day event or package group. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to guests at all times., • Provide a warm greeting and introduction with the group contact as soon as the file is handed over from golf sales, • Review all of the services that you as a tournament coordinator provides for their event or package, • Provide information about the group as it pertains to hotel leaders, golf leaders and golf staff., • Review the information at the golf weekly strategy meeting to ensure the support and details of the event or package are executed, • Be present for the entirety of the groups event or package stay, • Knowledge and expertise of the tournament software program, • Knowledge of course slope and rating, golfer handicaps and golfer indexes., • Knowledge of the different types of scoring formats that we would give as an option to the event or package group., • Provide a fond farewell to the guests of the event or package group. Follow up with group coordinator 1-2 days after the event or stay., • A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions., • Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience., • Maintain cleanliness of the office space in the tournament coordinator office, • Consistently maintain the 14 day forecast and distribute to the necessary parties., • Professionally wear and promote the uniform program to guests., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times., • Provide support during night golf events, • Provide support to the golf leader on duty SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School diploma or equivalent. EXPERIENCE Previous experience working in a golf environment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description About Our Client Our client is one of the lead groups in the hotel sector and they have been grown rapidly with an International portfolio that offers a variety of ideal experiences for every type of traveler and trip, business, leisure and lifestyle. They genuinely care about their guests and each other and they constantly show this through their family values of Trust, Passion, Friendliness and Teamwork. Preferred Qualifications and Skills Our client is looking for a Sales Representative with a proven track record (minimum 2 years experience) in a similar role with strong domestic/local networking, interpersonal skills and the ability to prioritize and adapt to the changing needs of the operation. The key responsibilities will be to: • Develop and maintain strong business relationships with the local market, Groups corporate and M&I Travel Agencies and Domestic Networking Industry clients., • To research new market opportunities and develop strategies to penetrate companies/organizations likely to produce business for the hotel., • To invite potential clients to tour the property and conduct individual tours, highlighting the facilities and services., • Conduct customer sales calls, presentations and ongoing account assessments to maximize revenue potential and harness key account relationships., • Maintain, prospect, independently solicit all ‘group & event’ related business booked direct with the hotel or through 3rd party agents for Meetings, Incentives, Conferences and Events., • Exceed pre-determined room night and revenue goals as outlined by the Director of Sales., • Solicit all MICE business through the preparation, execution and completion of Action Plans., • Compile and analyze weekly and month end reports, review and implement action plans to address market share penetration., • Within established parameters, quote and negotiate rates with customers, handle and follow up on RFP’s, Inquiries, Proposals and Contracts within the company guidelines., • Conduct site inspections, facilitate FAM trips, plan and execute sales trips and assume the responsibility as the direct sales contact within your market., • Complete a pre-determined number of new key prospecting calls and telephone call per week, while maintaining and improving our customer database., • Maintain a strong liaison between Sales and Operations to ensure all events, VIP’s and preferred accounts are managed accordingly., • As directed, compile and input market intelligence information to our internal system. What we offer? • You´ll be part of one of the most important hotel chains Worldwide., • Competitive salary., • Stable contract., • Immediate incorporation., • Benefits and discounts in the company’s 4-5 star-hotels. We look forward to receiving your application! Thank you.

Job Description Hampton Inn & Suites Miami Coconut Grove Do you thrive on connecting with people, creating exceptional experiences, and making an impact while enjoying a competitive salary and benefits package? Do you like working in a fast-paced, dynamic, and fun environment? If you’re nodding yes, we want to talk to you! Hampton Inn & Suites Miami Coconut Grove is seeking a proactive, energetic, and detail-oriented Sales & Front Desk Coordinator where you’ll have the opportunity to showcase your sales and customer service skills. About Us At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel operations through a principled approach guided by our values, P.E.A.C.H.: PASSIONATE – Passionate with the spirit to serve. EXCELLENCE – Committed to excellence that inspires results. ADAPTABLE – Adjust, adapt, and overcome. COMMUNITY – Creators of a collaborative community invested in growth. HUMBLE – Humble, trustworthy, and transparent. Our values guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are at the core of our success, and we invest in employee training and development to ensure our team members thrive. If you want to elevate your hospitality career in a collaborative, team-spirited environment, apply today! What You’ll Do Sales Responsibilities: Support the property sales team by greeting visitors, answering calls, processing leads, handling reservations, researching billing inquiries, compiling reports, and maintaining files. Communicate with group and business travel customers in person, via email, and over the phone to qualify potential customers. Assist with RFP responses, proposals, contracts, BEOs, and meeting arrangements. Support the Director of Sales with reservation requests and group master account creation. Maintain inventory and create printed/electronic marketing collateral. Serve as the point of contact for meeting room setup and assist with catering or breakfast requests as needed. Front Desk Responsibilities: Provide outstanding guest service while checking guests in and out. Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy. Process payments and make necessary changes/updates to guest accounts. Enter and update reservation information in the system. Collaborate with other departments to communicate room availability and status. Maintain a clean, welcoming, and organized front desk area. Team Collaboration: Participate in Sales Department meetings and collaboration meetings with department heads and front desk staff. Support a productive team environment that embodies PEACH. Why Hampton Inn & Suites Miami Coconut Grove Competitive Salary & Benefits: Medical coverage, Paid vacation, and Retirement Plan. Exciting and Fun Work Environment: We believe you should enjoy coming to work every day! Training & Growth Opportunities: Top-notch development to help you excel in your career. Nationwide Hotel Employee Rates: Select properties across the country. Education & Experience Hotel, sales, or customer service experience preferred. Exceptional verbal and written communication skills. Ability to thrive in a fast-paced, high-pressure environment where priorities constantly change. Physical Demands Must be able to stand for prolonged periods. Must be able to lift up to 50 pounds. Must be able to navigate various areas of the hotel premises. Travel Less than 5% Equal Opportunity Employer Hospitality America, LLC provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: • Competitive health & wellness benefits, 401(k) & company match, • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, • Pet Insurance and Paid Pet Bereavement, • Training & Development opportunities, career growth, • Tuition Reimbursement We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: • A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members., • Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs., • An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism., • Proactive with the ability to handle various tasks and adjust to changing situations., • Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests., • Obtain necessary credit and payment information from the guest., • Sell rooms in accordance with Front Desk sales strategies., • Ensure knowledge of all banquet event orders and resumes of upcoming groups and events., • Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries., • Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs., • Monitor, communicate, and respond to guest feedback to enhance service quality., • Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events., • Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music., • Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures., • Handle emergencies with professionalism while ensuring the safety and security of guests and staff., • Minimum of one (1) year guest service experience in hotel hospitality preferred., • Experience with previous Property Management System, preferred Opera System., • Ability to stand and walk for long periods of time required.

Job Description Join our team at Carillon Miami Wellness Resort as a Wellness Reservations Specialist! You'll be at the forefront of creating exceptional guest experiences, guiding future visitors in booking luxury room accommodations and spa services. Use your communication skills and passion for hospitality to enhance our guests' stays while helping achieve our sales goals. If you thrive in a dynamic environment and have a knack for upselling, we want to hear from you! I. Job Summary Responsible for selling future room accommodations and spa services. The Wellness Reservations Specialist provides five-star guest experience, assists with current or future rooms or spa reservation inquiries, books reservations with the goal to enhance the overall resort experience and assist in achieving room and spa revenue goals. II. Essential Job Functions A. Assists callers by selling future room accommodations and spa services as well as assisting existing reservation inquiries via phone or email correspondence B. Assist LHW call center with reservation inquiries, published rates, and to close sales C. Complete guests profile in Opera (emails, address, country, etc.) and SpaSoft for database and accurate production reporting D. Ensures that guest notes are communicated through the POS system E. Maintain high level of performance and productivity F. Promptly follows up with guest inquiry leads for second chance room bookings via outbound calling and or email correspondence G. Maintains thorough knowledge of room rates, incentives, travel network amenities, packages, discounts that may be available H. Enhances / upsell bookings by offering different room types and services available I. Corresponds with groups and travel agents answering special requests for rooms and rates J. Maintains potential and current guest profile information K. Follows up with any guest related questions or issues to assure guest satisfaction L. All calls must be personalized to the guests. M. Have full knowledge of all booking, cancellation, and other policies as well as advise guest accordingly N. Must speak clearly with enthusiasm for the guest’s visit while maintaining a gracious tone O. Follows all Leading Hotel and Spa standards and works with leadership team to ensure staff adhere to standards P. Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time Q. Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times R. Strong Dialogue with Front Office and Wellness Concierge departments to ensure guest requests and needs are met and communicated in a timely manner T. Other duties and responsibilities may be assigned III. Education, Experience and Skill Requirements A. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. B. Must possess excellent interpersonal and communication skills. C. Must be professional and outgoing and able to represent the Carillon at a public level. D. Must be guest- service oriented and able to work effectively under pressure. E. Minimum of 1 year related experience and/or training in reservation or hospitality industry. F. Experience with Opera is desired. G. Sales Center, Inside Sales or Call Center experience is a plus. H. Previous use of Microsoft Office with emphasis on Outlook and Excel is required. I. Able to work a flexible schedule. J. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear K. The team member is frequently required to use hands to finger, handle, or feel objects, tools, or controls. Carillon Miami Wellness Resort is an Equal Opportunity Employer.

Job Description POSITION PURPOSE: Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. This position requires an overnight rotation of two overnight shifts. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Monitor all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience., • Communicate with guests and associates both verbally and in writing to answer questions and resolve issues., • Coordinates, under the direction of senior Front Office leadership, with all involved departments; sales site visits and special housekeeping requests, reservations, etc., to ensure proper procedures are followed and guest satisfaction is achieved. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of computer systems for registration, reservations and backup systems., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop associates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests' accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills. Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development

Job Description Title: Front Desk Agent Job Summary: We are looking for an experienced Front Desk Agent to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times’ Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you’re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications • High School Diploma or GED/equivalent required,, • Ability to obtain and maintain a Tribal Gaming License, • Hotel/Front Desk experience required, • One-year computer, cash handling, and guest service experience., • OPERA system experience highly preferred., • Excellent communication Skills and friendly, outgoing personality required, • Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort., • English required, bilingual preferred. Must be able to communicate effectively with guests, team members and management in English, • Ability to calculate figures and amounts such as discount, commissions, and percentages., • Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions., • Be able to work indoors and be exposed to various environmental contaminants including smoke, • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned, • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives, • Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner, • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness, • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods., • Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct. Responsibilities The Front Desk Agent is responsible for the professional, efficient operation of the reception desk. The primary objective is providing overall care, hospitality, and outstanding guest service resulting in consistent guest satisfaction. • Adhere to the Miccosukee Service Expectations and ensure team compliance, • Maintain a professional appearance and always be punctual, courteous, friendly, and helpful and articulate to our internal and external guest., • Must have complete knowledge of guest room inventory and all hotel facilities., • Ability to perform fast, efficient, friendly check ins and outs, including handling and maintaining a cash bank, posting charges and auditing day’s work., • Adhere to all company credit policies to ensure all revenue expected will be received., • Full understanding of credit systems to ensure correct handling of credit card and check transactions., • Ensure a sales attitude is adopted at all times, providing a maximization of rooms sales and revenue for the hotel., • Thorough knowledge of hotel rates including wholesalers and packages. Up to date knowledge on all promotions and guest programs., • Adhere to preset availability and rate controls. Complete understanding of market and segment mix., • Good communication skills are mandatory in order to handle guest inquires and complaints as well as maintaining a high level of understanding between other hotel departments., • Excellent telephone skills with the ability to promote and inform guests of hotel services as well as answer questions or handle complaints., • Have full knowledge of Front Desk reports necessary to plan the day., • Ensure packages and messages are delivered in a timely manner., • Familiarity with Guest and department emergency procedures., • Ensure the highest possible level of guest service is maintained., • Complete understanding of details involved for White, Black, and Red card members., • Responsible for accurate work; modifying guest information, confirmation of rate and departure dates and number of guests to eliminate errors and rebates., • Full understanding of guest and house bank safe deposit procedure., • Ensure supervisor and Front Office Manager is kept informed of all developments within the department by proper use of department log books and monthly/daily communication meetings. Must be flexible to work varying shifts., • Consistent and regular attendance is an essential function of this job, • Performs other related duties as assigned The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description Job Title: Night Auditor Department: Operations Reports To: Director of Rooms FLSA Status: Non-Exempt SUMMARY: The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties. RESPONSIBILITIES: • Understand and operate all functions of front desk activities., • Complete postings of all charges to guest folios., • Reconcile revenues with PMS revenue reports., • Generate and prepare the manager's daily report for the Management Review., • Process guest check-ins: confirm reservations, assign rooms, and issue room keys., • Process hotel room postings invoices, transactions, room charges, refunds, etc., • Maintain all records of room allowances and credits., • Process all check-outs and resolve disputed charges., • Answer all telephone calls promptly and courteously., • Follow established key control and guest security requirements., • Prepare various daily activity reports including. Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department., • Coordinate guests' requests with other hotel departments., • Work on special projects as assigned., • Provide information regarding availability and rates for members and guests., • Monitor room status information. Know room locations, types of rooms available, and room rates., • Report unusual occurrences or requests to Security and Management., • Familiar with all safety and emergency procedures and accident prevention policies., • Maintain the cleanliness and neatness of the front desk and lobby areas., • Perform other appropriate tasks assigned by the Overnight Manager., • Process EOD turnover in the PMS system., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner., • Be able to reconcile the following:, • Spa sales charge reports as instructed by the finance department.-collecting the Spa receipts daily per MOP, • Valet nightly sales reports, • Reconcile revenues with PMS revenue reports ( including open folios and house accounts), • Completion of “Check Out with Balances Folios” to ensure that all balances are at Zero., • Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date., • Attend all hotel-required meetings and trainings., • Perform other duties as requested by management. QUALIFICATIONS: • Proven experience minimum 2 years as a Night Auditor or in a similar role, preferably in the hospitality industry., • Experience with accounting and facilities management software., • Proficiency in Microsoft Office., • Advanced math and bookkeeping skills, • Excellent verbal communication and customer service skills., • Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Ability to stand for up to (8) hours without assistance., • Always maintain a warm and friendly demeanor., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel., • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel-related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs. EDUCATION: • High School degree, GED or Equivalent., • Bachelor’s degree in hospitality and tourism (preferred) LANGUAGE SKILLS: • Excellent verbal communication skills in English and Spanish (preferred). REASONING ABILITY: • Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Standing for prolonged periods., • Able to lift/carry up to 50 pounds, etc. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The position is an at-will position and subject to termination with or without cause or notice.

Job Description Overview Opportunity: Executive Chef Manage the kitchen operations in accordance with established guest service, food quality and sustainability standards. Your Growth Path Director of Food & Beverage – Regional Director of Food & Beverage Your Focus • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Establish priorities and assign production and preparation tasks to staff to execute., • Review daily menu specials, banquet event orders and inventory food items for daily use., • Requisition day’s supplies and ensure they are received and stored correctly. Communicate needs with purchasing and storeroom personnel., • Ensure quality of products received., • Meet with the Executive Steward to review equipment needs, banquet plate-up assistance, cleaning schedule/project status, and health/safety and sanitation follow-up., • Observe guest reactions and confer with service staff to ensure guest satisfaction., • Conduct frequent walk-throughs of each kitchen area and direct respective personnel to correct any deficiencies., • Assist catering department with developing special menus for functions; meet with clients as requested., • Review sales and food cost daily and ensure that excess items are utilized efficiently., • Prepare weekly work schedules for all kitchen personnel in accordance with staffing guidelines and forecasted labor costs., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • Degree or certificate in Culinary Arts and/or one to two years’ experience as an Executive Chef., • Expertise in food product, presentation, quality and preparation along with menu concept and design. Work Environment and Context • Work schedule varies and will include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionMarketing & Events Specialist (Group Sales Focus) Position Summary Were looking for a Marketing & Events Specialist who is primarily focused on driving group dining, private events, and catering sales across our restaurant outlets. This role is for someone who loves hospitality, knows how to sell experiences, and can turn leads into booked business. Marketing here supports sales bringing the right people in at the right times. Key Responsibilities Group & Event Sales • Own and manage all incoming event and group leads (restaurant buyouts, corporate dinners, celebrations, weddings, hotel groups, etc.)., • Respond quickly to inquiries, qualify leads, send proposals, and follow through to close., • Conduct site visits and build relationships with clients, planners, concierges, and local partners., • Maintain an organized lead pipeline and weekly sales reporting., • Work with operations to confirm menus, layouts, pricing, deposits, and event timelines., • Identify and pursue new group segments: condo buildings, corporate offices, tour groups, wedding planners, event producers. Events & Activations • Plan and execute in-house revenue-driving activations (live music nights, brunch events, holiday programs, Miami citywide weekends)., • Coordinate all logistics: run-of-show, staffing needs, menus, timing, vendor coordination, guest flow., • Build repeat business from event guests and convert them into future bookings. Marketing to Drive Sales • Create simple monthly promotional plans tied to revenue goals (ex: brunch growth, happy hour push, event calendar, seasonal offers)., • Keep sales materials updated: menus, event packages, photo decks, rate sheets, and hotel/concierge collateral., • Maintain strong presence on key booking channels (OpenTable, Google listings, hotel partners) to support demand., • Support reputation strategy by tracking guest feedback trends and sharing insights with management. Partnerships • Build and maintain relationships with hotel teams, nearby buildings, local businesses, and event networks., • Set up collaborations that bring group dining and event clients into the restaurants., • Represent the brand at local networking events when needed. Qualifications • 2+ years in restaurant/hospitality event sales, catering sales, or group reservations., • Strong closing skills and comfort with targets/quotas., • Excellent communication, follow-up, and organization you dont drop leads., • Confident doing site tours and presenting packages., • Can work some nights/weekends based on event schedule., • Miami market knowledge is a big plus., • Bilingual (English/Spanish) preferred. What Success Looks Like • More group reservations and private events booked month over month., • Higher conversion rate from inquiry contract deposit., • Increased catering and off-site event sales., • Strong partnerships feeding consistent business., • Smooth execution that leads to repeat bookings and referrals. Schedule • Full-time, mostly on-site., • Flexible hours with priority on business development + event days.

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.Transmit information or documents using a computer, mail, or facsimile machine.Operate standard office equipment other than co

Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career. Perform a wide variety of administrative and secretarial tasks to assist the sales executives. Situated on oceanfront Collins Avenue i

Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to b

The Specialist, Leisure Sales, a pivotal supervisor support role within the Leisure Sales team, is essential for bolstering team efforts to achieve leisure sales targets. Support the sales team in developing and executing sales strategies. Opened in 1954 and designed by Morris Lapidus, it was the mo

Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to b

This role will develop and implement sales initiatives, foster relationships with key clients and travel partners, and oversee the performance of the leisure sales team. Proven success in managing leisure sales for a luxury resort or hotel. The Director of Leisure Sales is responsible for leading th

Oversee the end-to-end marketing and sales approach for each project, including;Aligning on pricing strategy, sales velocity, and broader commercial objectives. Advising on sales team structure, broker strategy, and overall sales execution to support successful market entry and absorption. Director,

Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career. Responsible to sell goods and attend to customers on the sales floor. Provide courteous customer service to ensure outstanding custome

Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.

Part-Time Bursar Cashier Specialist.February 24, 2026Position Overview.The Part-Time Bursar Cashier receives and accounts for all financial transactions involving cash, checks, credit card payments, and financial aid as indicated.This individual will be assigned related responsibilities that include

Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.