Shelter Coordinator
12 days ago
Atlanta
Job Description Position Summary: The Shelter Coordinator is responsible for overseeing the delivery of high-quality, trauma-informed services to all shelter residents. This role provides day-to-day leadership of residential staff and ensures a safe, clean, and structured environment for participants from intake through exit. As a key member of the Our House team, the Shelter Coordinator reports to the Senior Director of Housing and Family Services and contributes to the organization’s strategic goals, service excellence, and compliance with program requirements. Duties and Responsibilities: 1. Program Operations: • Participate in the recruitment, selection, onboarding, training, and professional development of Residential Specialists., • Provide supervision to residential staff and ensure accountability to job expectations and agency standards., • Ensure the shelter facility remains clean, safe, accessible, and welcoming at all times., • Ensure residents have consistent access to essential supplies, including hygiene items, infant formula, and transportation support., • Oversee all aspects of the resident intake, orientation, and exit processes., • Facilitate monthly house meetings with residents and residential staff to promote communication, community, and accountability., • Maintain an accurate and up-to-date shelter roster and coordinate with internal departments to ensure timely and accurate resident information., • Stay informed of best practices in shelter operations, family stabilization, and housing-focused services., • Provide leadership and management aligned with the agency’s mission, vision, and ENRICH values. 2. Service Delivery and Program Operations • Manage a small caseload, ensuring compliance with all documentation standards and applicable local, state, and federal regulations., • Monitor and maintain optimal shelter occupancy and service utilization., • Collaborate with internal teams and community partners to coordinate monthly workshops for residents, focusing on life skills such as budgeting, parenting, and employment readiness. 3. Program Planning and Evaluation • Participate in program planning, continuous quality improvement, performance measurement, and evaluation efforts., • Ensure accurate and timely data entry in accordance with agency protocols and database systems (e.g., HMIS/Penelope). Qualifications: Education • Minimum of 2 years of experience working with families experiencing or at risk of homelessness is required., • Minimum of 1 year in a supervisory role preferred., • Minimum of at least 1 year in a shelter environment preferred. Schedule Requirements: • Interpersonal Excellence: Demonstrates exceptional interpersonal skills, with the ability to build strong, respectful relationships with children, families, volunteers, and individuals from diverse backgrounds and life experiences., • Organizational Strength: Skilled in managing multiple tasks independently with minimal supervision; highly organized with a strong ability to prioritize and plan effectively., • Communication Proficiency: Excellent verbal and written communication skills; actively listens and responds with empathy and clarity., • Technological Competence: Proficient in Microsoft Office Suite and other relevant software systems necessary for operational success. Experience in data analysis, reporting, and presentation. Familiarity with HMIS or similar data management platforms., • Professionalism and Accountability: Consistently models professionalism through appearance, punctuality, accountability, and a commitment to the mission and values of Our House., • Team Player: Contributes positively to team efforts; guides others with encouragement and integrity while upholding a spirit of collaboration., • Solution-Focused Mindset: Actively seeks opportunities for improvement, offering thoughtful ideas and suggestions to support broader organizational goals., • Commitment to Growth: Embraces lifelong learning and demonstrates a consistent desire for personal and professional development., • Ability to relate well to children, families, and clients/staff from diverse backgrounds. Physical Requirements: • Ability to lift and carry up to 30 pounds., • Prolonged sitting and typing are required., • Regular use of hands and arms to operate standard office equipment. Health Requirements: • Proof of Tuberculosis (TB) test clearance required prior to employment., • Must comply with any additional health screenings or vaccinations required by Our House or other regulatory agencies. Work Environment: • Team-oriented environment with regular communication across departments., • Fast-paced, collaborative, and service-oriented, supporting both internal staff and organizational initiatives., • Standard office environment with some local travel between sites required. The estimated salary range reflects an anticipated range for this position. The actual salary offered is determined by considering each candidate's knowledge, skills, abilities, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. At Our House, Inc., we are game changers. Our education programs for children and adults meet the gold standard – both NAEYC accredited, and Quality Rated. Our shelter is the only one of its kind in metro Atlanta, giving the most vulnerable families – homeless families with newborns – a place specifically designed for them to thrive. We want only the best for the families we serve so we can end the cycle of homelessness for good. We are proud to be an equal opportunity employer and are committed to providing a workplace free of harassment and discrimination. For more information about Our House visit .