Technical Manager
hace 4 días
Clarksville
Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. Primary Field Customer contact to provide expertise and assistance to internal and external clients. Will plan and coordinate customer visits for routine and troubleshooting purposes to insure we are providing product and services that satisfy our customers. This individual will develop and nurture customer relationships as an avenue to provide accurate feedback to our internal customers i.e.; Facility and Corporate QA and Management, R&D Technical Development Teams, Sales and other members of the Field Service Management team. Advocate for the customer and make sure corrective actions are effective and implemented. Why work at MCC: • Compensation: $94,400-$106,000, • Generous benefits package including medical, dental, vision, disability, life insurance and 401(k), • Provide expertise to client facilities and internal MCC locations through process audits or industry experience, including customer training on using MCC products with their equipment., • Reduce costs related to product failures by assisting with root cause analysis and corrective actions via onsite visits or conference calls., • Support MCC R&D and Technical Development Teams in developing market-ready products, offering feedback from customer process audits on unique operational needs., • Collaborate with equipment and adhesive suppliers to meet customer requirements and identify new opportunities., • Build communication links and rapport with customers' production and purchasing teams., • Submit timely written and verbal reports from customer visits, documenting equipment, settings, adhesives, and quality requirements., • After customer visits, provide a quick synopsis and action plan recommendations to the relevant MCC teams, including sales, quality, and management., • Ensure follow-up on customer issues and trial reports to confirm resolution., • Four to six years of related experience or a two-to-four-year degree with the ability to demonstrate mechanical aptitude., • Locations: NE US, NW US, South Central (Virginia, Western NC, Eastern TN), Chicago/Milwaukee, SE US, • Be able to develop interpersonal skills with their regional customer base. This includes customer labeler operators, Quality Teams, Operations Teams and at times the Customer Facility upper-level Management Team (up to and including the Facility Manager)., • Strong communications skills (oral, written and presentation) and the ability to successfully communicate them at all levels within the customer organization along with the internal MCC organization., • Ability to work in teams and individually with little guidance other than strategic direction., • Mechanical aptitude and a strong understanding of label application equipment is a positive., • Experience in Project Management is a Plus., • Up to 85% travel to the Americas region is required for this role., • Ability to write reports, business correspondence, and procedure manuals. Be able to assist in developing training materials and provide training for customer and internal MCC’s use., • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • The employee must occasionally lift and/or move up to 40 pounds. Diversity & Inclusion: Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our Human Resources Department at . #IND2 #LI-Remote For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations. MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at ___. If you need assistance or an accommodation in applying, please contact our Human Resources Department at ___. Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.