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We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of Scott Group Studio Key Responsibilities Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms. Provide information regarding company services, project updates, and general support inquiries. Assist clients and vendors in navigating company processes, documentation, and service requests. Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently. Track, log, and follow up on customer requests in line with company service standards. Qualifications High school diploma or equivalent required; Bachelor’s degree preferred. 2+ years of customer service experience, Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus). Ability to multitask, prioritize, and work independently in a fast-paced remote environment. Excellent problem-solving and organizational skills. A professional, client-focused attitude with the ability to handle sensitive information discreetly. What We Offer Competitive compensation and benefits package. Remote work flexibility with opportunities for professional growth. Training and development programs to enhance skills and career advancement. The opportunity to be part of a global leader in engineering and construction projects. Company Details For 55 years, Scott Group Studio has been a maker of beautiful carpets and rugs for the world’s most discerning designers and architects. A resolute dedication to excellence sets us apart, from our commitment to using the finest materials to developing innovative techniques that honor our legacy while embracing the future. Our unique approach blends exceptional craftsmanship with modern technology, ensuring each piece is a work of art. Welcome to a tradition of excellence.
CLASSIFIED ADVERTISEMENT: ESTIMATOR Position: Estimator – Commercial Access Control, Doors & Gates Company: [Your Company Name] Location: [Your Town/City] Salary: Attractive, commensurate with experience + benefits package About Us: [Your Company Name] is a respected and established leader in the design, supply, and installation of integrated security and access solutions. We specialize in high-specification commercial projects, providing everything from automated gates and doors to sophisticated electronic access control systems for a diverse client base. The Role: We are looking for a meticulous and experienced Estimator to play a pivotal role in our continued success. You will be responsible for producing comprehensive and accurate cost estimates that are both competitive and profitable, ensuring we win key contracts. Key Duties & Responsibilities: Carefully review invitation-to-tender documents, project specifications, and architectural drawings. Perform detailed quantity take-offs and prepare robust cost models for materials, labour, plant, and subcontractor services. Identify potential risks and opportunities within tender documents. Source and negotiate the best prices from our supply chain. Prepare and submit professional, compliant tender proposals within strict deadlines. Hand over successful projects to the operations team with a comprehensive briefing. Maintain and update the estimating database and cost libraries. Essential Skills & Experience: A minimum of 3 years' experience in a similar estimating role. Industry background in one of the following is essential: Access Control & Security, Door & Gate Manufacturing/Installation, Building Materials, or Construction Sub-contracting (e.g., electrical, glazing, metalwork). High proficiency in reading and interpreting technical drawings and specifications. Exceptional attention to detail and a high degree of numerical accuracy. Self-motivated with the ability to manage multiple tenders simultaneously. Strong IT skills, including advanced MS Excel; experience with estimating software is a strong advantage. Excellent written and verbal communication skills. Desirable Qualifications: HNC/HND or equivalent in a Construction, Engineering, or Quantity Surveying field. CSCS Card. SMSTS or SSSTS. What We Offer: A competitive salary and annual bonus scheme. 25 days holiday + bank holidays. Company pension contribution. Paid professional memberships and ongoing training. The chance to work on high-profile, interesting projects. A supportive and collaborative company culture. Application Process: To apply for this exciting opportunity, please send your up-to-date CV and a covering letter detailing your relevant experience [Your Company Name] is an Equal Opportunity Employer. All applications will be treated in strictest confidence.
Responsibilities: Preparing full heavy civil construction estimates thoroughly on time including takeoff, solicitation with proper backup and supplementary information by using HCSS estimating software for site/ earth -utility, bridge, and highway projects. Preparing / heading up the estimates for heavy civil construction projects up to $25 Million +/- alone and for larger and more complex jobs up to $200 Million +/- with proper help depending up on their capabilities and competencies. Capable of managing and leading a few estimators. Capable of preparing thorough estimates and doing a bid closeout. Manage bid process and conduct bid review. Read and review all bid RFQ and RFP documentation to have a thorough understanding of the project. Analyze and evaluate sub/vendor quotes/offers. Understanding and working on our best value, technical proposals, and Design Build estimates. Determining the total cost of materials, equipment, utilities, and labor for construction projects. Communicates with subs and suppliers to clarify pricing information. Determines the suitability and competitive stance of subs and suppliers. Assists in the preparation of bid proposals for submittal. Desired Qualifications: Key Requirements to consider interviewing this person: Minimum Overall 15 years + (field and estimating) work experience in heavy civil construction. Min. 5 years’ experience working for General Contractor(s) in variety size of heavy civil/utility estimates-HCSS is preferred. The most important disciplines that this candidate must own are site/ utility and bridge work. Deeply knowledgeable about heavy civil construction implementation and estimating particularly for all or vast majority of the site/ earth/ utility, bridge work, roadwork, concrete, structural steel, including substructure and superstructure concrete, besides foundation work and any other related disciplines. It must have site/ utility and bridge work experience for this role. Other mentioned disciplines are preferred and desirable to have. Experienced in major NJ government agencies such as DOT, NJ Turnpike, NY&NJ Port Authority, or other public agencies all different aspects of heavy construction such as utility/ concrete/ structural steel etc. Local- Preferably NJ or reasonable commute. No commute problem. Estimating experience on public works projects in New Jersey or New York is desirable. It is not mandatory but desired to have BS degree in civil engineering or construction management or related. Being able to mentor and lead less experienced estimators very efficiently. Demonstrate the ability to lead a team for multiple projects and pursuits at any one given time. Preferably Expert knowledge of HCSS estimating software or willing to learn it rapidly, knowledge of creating schedules in P6 and Microsoft Project. High time management skills and being able to thrive under pressure.