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Job Description HRIS Analyst Onsite - 75251 3-month contract with the possibility of fulltime conversion/extension Position Summary: We are seeking an experienced, detail-oriented HRIS Analyst. This person will ensure our system is well maintained with accurate records. Will also do troubleshooting when problems arise, integrate data from acquired practices, assist with annual Open Enrollment system and benefits EDI file management. Key Responsibilities: Vendor / broker management (Paycor & benefits providers) Manage EDI file feeds Conduct system audits Troubleshoot system problems Manage data integrations Manage system access Qualifications: 4+ years progressive HRIS management experience in a multi-state, multi-location environment Working knowledge of HRIS and benefits enrollment systems Excellent communication and organizational skills Strong attention to detail and confidentiality Ability to work independently and meet deadlines Strong intermediate to advanced Excel skills Experience with PayCor heavily preferred Company DescriptionWho We Are GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies. What We Do We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups. What Proof We Have We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services. Why People Want It Our valueWho We Are\r\nGTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r\n\r\nWhat We Do\r\nWe provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r\n\r\nWhat Proof We Have\r\nWe have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r\n\r\nWhy People Want It\r\nOur value

Job DescriptionTitle: Oracle Functional Analyst - Manufacturing / Planning and Purchasing Location: Dallas, Texas (onsite) Duration: Full Time Summary Serve in an internal consulting capacity as an Oracle Functional Analyst, with a concentration in Manufacturing, Planning and Purchasing in day-to-day operations for Oracle eBusiness environment. This includes new systems implementations and the support of existing systems, through collaborative understanding and documenting of business requirements and processes, then configuring or extending Oracle eBusiness and related systems platforms to deliver the best-in-class systematic solutions. Top Skills ·Minimum 10 years Oracle eBusiness Applications Experience, with relevant R12 module experience (MFG, INV, BOM, MRP, PO) to support business functions in area of responsibilities. ·Experience configuring, implementing, and supporting Oracle eBusiness R12 environments. ·Experience with IT technologies and business processes for a manufacturing company. Job Responsibilities ·The Candidate should be responsible for functional and technical leadership during the design, testing and implementation of Oracle eBusiness R12 systems throughout the business. ·To support day-to-day operations of business systems. ·To instruct the business in the design/development of new business solutions or reconfigurations of existing business systems, using Oracle and complimentary technologies. ·Documents requirements and functional configurations, using standard appropriate Oracle AIM templates (e.g., RD.050, BR.100, MD.050, MD.070, MD.120, etc.). Documents and understands the current business processes and software usage with view of future state direction in sight. ·Creates change management requests in partnership with business leads for any new or enhanced functionality to business systems. ·Keeps knowledge current on industry technology landscape in order to help the company and their business customers understand their technology options. Education ·BS/BA in Computer Science or Information Technology, or related field. ·Minimum 10 years relevant experience in Information Technology as a business analyst or similar role.

Title: Supply Chain Business Analyst Location: Remote (Needs to be local to Irving, TX as they will go into office starting Spring 2026) Duration: 6 month contract to hire PR: $40.86 - $42.30 Start date: 10/13 or 10/20 Hours: Monday -Friday, 8am-5pm CST Must Haves: • HS Diploma, • 2+ years of experience in healthcare procurement or supply chain analytics, • 2+ years of experience with healthcare ERP systems (WorkDay preferred), • Demonstrated understanding of Item Master data management, e-commerce platforms, and contract lifecycle processes, • Strong understanding of procurement processes and how they impact AP, inventory, and invoicing., • Excellent analytical, communication, and problem-solving skills. Plusses: • Healthcare or acute care hospital environment procurement experience, • Bachelor’s degree, • Familiarity with EMR system integration Day to Day: Support hospital operations by managing ERP systems, inventory workflows, e-commerce platforms, and contract activations. Collaborate across teams to troubleshoot issues, improve data quality, and ensure smooth integration with the EMR system (EPIC). Present actionable insights to leadership using data-driven reports and dashboards. Key Responsibilities • Troubleshoot and improve supply chain workflows., • Manage ERP functions and inventory data., • Integrate e-commerce platforms and monitor vendor/catalog readiness., • Oversee contract loading and lifecycle processes., • Analyze procurement and inventory data to identify bottlenecks., • Create leadership-focused dashboards and reports., • Collaborate with IT and clinical teams for system accuracy., • Participate in project meetings and gather operational requirements., • Build strong relationships with internal teams and suppliers.

The Security Systems Analyst supports the protection and integrity of the organization's information systems by monitoring, analyzing, and responding to security threats and vulnerabilities. This role works closely with IT and cybersecurity teams to enforce security policies, ensure compliance, and maintain secure system configurations, helping to safeguard company data and infrastructure from internal and external risks. Location: Dallas/Addison, TX Pay Rate: Up to $90k depending on experience Duration: Fulltime/Direct hire CORE RESPONSIBILITIES: Assessments & Remediation: Identify and assess vulnerabilities across infrastructure and application domains, and work with IT teams to mitigate risk in a timely manner. • Perform regular scans using architecture exposure software., • Analyze scan results, prioritize based on risk/severity scores., • Track remediation progress and document risk acceptance when needed., • Perform and document software and vendor security assessments. Security Policies and Compliance Standards: Ensure adherence to internal security policies and external regulatory frameworks, and support audits/compliance documentation. • Maintain and update internal security controls and procedures, • Assist with policy enforcement and user education., • Participate in audits and prepare compliance evidence. Monitor and Respond: Continuously monitor security systems (SIEM, Proofpoint, endpoint tools) for anomalies, alerts, and incidents to investigate suspicious activity, analyze logs, and coordinate incident response actions. • Triage security alerts from our clients security monitoring software., • Escalate and document incidents using ITSM platforms., • Collaborate with defined SOC and/or emergency teams during escalated threats. Security Documentation: Create and update technical and procedural documentation related to security operations, and support the development of incident response plans, runbooks, and end-user guides. • Write post-incident reports and root cause analyses., • Maintain runbooks for threat scenarios and escalation procedures., • Update security awareness materials and SOP's. Identity & Access Control: • Audit Active Directory (and other critical systems) groups, roles, and permissions., • Configure identity federations and MFA policies., • Assist with access reviews and privilege escalation incidents. Stakeholder Management: • Build and maintain strong relationships with business leaders, project managers, and other key stakeholders., • Facilitate effective communication and collaboration across departments and teams., • Manage stakeholder expectations and ensure their needs and concerns are addressed. Required Skills / Qualifications: • Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field., • Preferred:, • Relevant technical associate degree with 1-2 years of hands-on security experience., • Equivalent military or technical training in cyber security., • 2–4 years of direct experience working in a security operations, systems analysis, or vulnerability management role., • Experience using SIEM tools, endpoint protection, and vulnerability scanning platforms., • Foundational knowledge of cybersecurity principles, including the CIA triad, encryption, authentication, malware types, and access control., • Basic understanding of network protocols and infrastructure (TCP/IP, DNS, DHCP, firewalls, routers, etc.)., • Familiarity with Windows and Linux operating systems, including basic system administration and security configurations. -Vulnerability scanners (e.g., Nessus, Qualys) -Endpoint protection tools (e.g., Microsoft Defender, CrowdStrike) -ITSM/ticketing platforms (e.g., SysAid, ServiceNow) • Introductory skills in log analysis and identifying system anomalies or suspicious behaviors. Certifications (Not Required, but Preferred): • CompTIA Security+ – foundational cybersecurity knowledge., • CompTIA CySA+ – for those with security operations experience., • Cisco CyberOps Associate – useful for SOC and monitoring roles., • Microsoft SC-900 – for cloud security fundamentals. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

No H1B's! No Sponsorship! Currently I’m working with a hospital in the DFW are that would like to hire an Interface Analyst contractor to support their team. Requirements: Bachelor’s Degree. Knowledge of clinical and financial Healthcare messaging. Knowledge of all data formats used in healthcare integration messaging (HL7, EDI, CSV, XML, etc.). A minimum of 2 years prior experience integrating messaging between healthcare systems (EMRs, Applications, third parties). A minimum of 5 years IT experience in technical analysis, design and integration implementation. A minimum of 2 years working with relational databases, Transact-SQL, and SQL Stored Procedures or any other database. A minimum of 2 years of experience working in MS Office with a focus on Excel, Word and Visio. Prior work in environments which include Diplomat, Microsoft SSIS, Informatica PowerCenter, IBM Integration Bus, is a plus.

Full Time Direct Hire Permanent Role No Sponsorship Offered No C2C Hybrid Role in Irving Position Summary We are looking for a Financial Systems Analyst to lead the implementation and support of our Oracle Fusion Financials applications. As part of the Finance Information Technology team, you will collaborate closely with the Accounting, Finance, Supply Chain and Internal IT to deliver innovative solutions and system enhancements. Job Responsibilities • Provide primary support for Oracle Finance Cloud applications, including General Ledger, Accounts Payable, Cash Management, Fixed Assets, and Cost Management., • Support Oracle SCM applications, including Procurement, Receiving, Quality, Product Information Management, Inventory, Supply Planning, and Manufacturing processes., • Develop and maintain Oracle-based reporting (OTBI, FRS, SmartView, BI Publisher) using SQL., • Provide support for Oracle EPBCS (Planning Application), troubleshoot, and enhance custom business rules using Calc Scripts., • Perform system administration activities, including user access management, environment maintenance, Quarterly Patch testing, IT change control etc., • Lead scoping and design sessions, ensuring alignment with business requirements and translating them into system improvements or implementations., • Maintain comprehensive documentation and training materials for the organization’s financial systems., • Collaborate with third-party consultants and Oracle support by submitting service requests when necessary. Required Qualifications • Bachelor’s degree in Accounting, Finance, Information Technology, or a related field., • 4+ years of experience in Implementing and supporting Oracle Fusion Financials Applications, • Hands-on experience with Oracle FBDI, ADFDI and OTBI reporting., • 2+ years of experience with Oracle EPM/EPBCS., • Strong verbal, written, and presentation skills, with the ability to analyze problems and present solutions persuasively., • Proficiency in Excel, SmartView, and experience troubleshooting EPM Cloud environments, • Knowledge and experience gathering requirements, functional design and working with business processes and teams, • Must be self-driven and motivated: ability to work independently, • Strong teamwork ethic, positive proactive flexible attitude ability to take complete ownership of responsibilities, • Must be business process and systems-oriented and be a self-motivated learner, • Strong customer focus and customer service, • Ability to effectively manage multiple projects/tasks of varying complexities, meet deadlines and work well under pressure

Description Summary: The Quality Assurance Analyst II is responsible for applying Quality Assurance/Release Management concepts to test application changes, updates, and enhancements. This position will interact with Clinical, Revenue Cycle and Technical Leaders, Project Managers and Analysts. This position will also develop, evaluate, revise, apply and document quality assurance processes, methods, and test plans to inspect and test a variety of IS applications and workflows. This position also develops, audits, monitors, and enforces the established release management processes and policies in support of cross-domain configuration integration, testing, completeness, and consistency. Responsibilities: • Collaborates across project borders with other teams. Thinks creatively and proposes practical solutions to issues. Provides oversight and project management to assigned tasks., • Proactively acts without additional direction taking tasks/projects to completion, identifies and seizes new opportunities, displays can-do attitude in good and bad times, steps up to handle tough issues, • Through knowledge and understanding of impacted workflows, proactively identify opportunities to enhance testing efficiency. Represents stakeholder needs and expectations in larger, more complex system updates and enhancements., • Written documentation delivered to stakeholders and leadership shows consistency and attentive review, a team player and able to proactively communicate issues and concepts to leaders., • Able to clearly articulate QA process issues to stakeholders. Proactively addresses process issues., • Provides clear and organized status reporting on key areas to be used as external communications to stakeholders., • Demonstrates a solid/working level of subject matter expertise in testing, proactively works to improve and obtain new expertise in different workflows, including areas beyond current knowledge base. Utilizes training, web site and general resource materials regularly and effectively and is able guide newer team members in utilizing these resources., • Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice, • Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments, • Strong proficiency in in QA processes, has a strong understanding of integrated healthcare information systems, and demonstrated project management skills for application testing efforts, can conduct integrated and regression testing for updates, upgrades, and new 3rd party applications, Able to teach QA processes to new team members, Proactively and independently troubleshoot testing issues without direction., • Demonstrates a working level understanding of information technology, including systems, applications, operations, and support. Adheres to IS standards/protocols., • Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration, and deliverables., • Manages medium complexity QA processes. Collaborates with team members as needed. Proactively evaluates the need for new potential test scripts., • Performs working level QA process analysis, including test script modification as needed. Able to view objectives through both a technical and operational lens. Responsible for completing working level gap analysis and providing recommendations. Education/Skills • Bachelor’s degree in an Information Systems related field or 4 years of related IT/Operational experience in a Healthcare environment., • Minimum of 2 - 3 years’ progressive healthcare experience 8AM - 5PM Monday-Friday Work Type: Full Time

Description Summary: The Quality Assurance Analyst II is responsible for applying Quality Assurance/Release Management concepts to test application changes, updates, and enhancements. This position will interact with Clinical, Revenue Cycle and Technical Leaders, Project Managers and Analysts. This position will also develop, evaluate, revise, apply and document quality assurance processes, methods, and test plans to inspect and test a variety of IS applications and workflows. This position also develops, audits, monitors, and enforces the established release management processes and policies in support of cross-domain configuration integration, testing, completeness, and consistency. Responsibilities: • Collaborates across project borders with other teams. Thinks creatively and proposes practical solutions to issues. Provides oversight and project management to assigned tasks., • Proactively acts without additional direction taking tasks/projects to completion, identifies and seizes new opportunities, displays can-do attitude in good and bad times, steps up to handle tough issues, • Through knowledge and understanding of impacted workflows, proactively identify opportunities to enhance testing efficiency. Represents stakeholder needs and expectations in larger, more complex system updates and enhancements., • Written documentation delivered to stakeholders and leadership shows consistency and attentive review, a team player and able to proactively communicate issues and concepts to leaders., • Able to clearly articulate QA process issues to stakeholders. Proactively addresses process issues., • Provides clear and organized status reporting on key areas to be used as external communications to stakeholders., • Demonstrates a solid/working level of subject matter expertise in testing, proactively works to improve and obtain new expertise in different workflows, including areas beyond current knowledge base. Utilizes training, web site and general resource materials regularly and effectively and is able guide newer team members in utilizing these resources., • Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice, • Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments, • Strong proficiency in in QA processes, has a strong understanding of integrated healthcare information systems, and demonstrated project management skills for application testing efforts, can conduct integrated and regression testing for updates, upgrades, and new 3rd party applications, Able to teach QA processes to new team members, Proactively and independently troubleshoot testing issues without direction., • Demonstrates a working level understanding of information technology, including systems, applications, operations, and support. Adheres to IS standards/protocols., • Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration, and deliverables., • Manages medium complexity QA processes. Collaborates with team members as needed. Proactively evaluates the need for new potential test scripts., • Performs working level QA process analysis, including test script modification as needed. Able to view objectives through both a technical and operational lens. Responsible for completing working level gap analysis and providing recommendations. Education/Skills • Bachelor’s degree in an Information Systems related field or 4 years of related IT/Operational experience in a Healthcare environment., • Minimum of 2 - 3 years’ progressive healthcare experience Epic application certification / proficiency preferred Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Statistical Process Control/ StatisticalQuality Control Data Analyst - New Johnsonville, TN Data Analyst Role Involves collecting, cleaning,processing, and interpreting data to derive actionable insights that helpMatheson make informed decisions, improve performance, and solveproblems. Key responsibilities include performing statistical analysis,identifying trends, creating data visualizations, and communicating findingsthrough reports and dashboards to Operations, Sales, Product Management andSenior Management. Data analysts use tools like SQL, Excel, and NWA orMinitab statistical software, and their findings support strategic planning andoperational improvements. Core Responsibilities Data Collection & Acquisition: Gathers data from various primary and secondary sources. Data Cleaning & Preparation: Cleans and processes raw data to ensure accuracy, consistency, and readiness for analysis. Data Analysis: Conducts statistical analysis and uses various methods to identify trends, patterns, and relationships within datasets. Insight Generation: Translates complex data into meaningful, actionable insights for business stakeholders. Reporting & Visualization: Creates reports, charts, and dashboards to present findings to internal teams and senior stakeholders in an understandable format. Database Management: Sets up and maintains databases and data infrastructure. Collaboration: Works with technical and non-technical teams to understand business needs and present data-driven solutions. Key Skills & Tools Technical Skills: Proficiencyin SQL, Excel, and data visualization software (NWA, Minitab) is essential fordata manipulation and presentation. Analytical Thinking: Ability toanalyze complex data, identify root causes, and draw meaningfulconclusions. Statistical Knowledge: Understandingof statistical techniques like regression analysis to interpret datapatterns. Communication: Strongskills in communicating findings to both technical and non-technicalaudiences. Problem-Solving: Applying data analysis to solve specific businesschallenges and identify new opportunities. Purpose of the Role The primary goal of a data analyst is toconvert raw data into understandable information and insights and effectivelycommunicate it to the stake holders. This enables businesses to: Understand customer behavior and market trends. Improve business processes and operational efficiency. Communicate factual evidence rather than assumptions so that strategic decision can be made. Identify areas for growth or areas that require improvement. At Matheson, we're proud to stand at the forefront of theBig Data revolution. Using the latest analytics tools and processes, we're ableto maximize our offerings and deliver unparalleled service and support. To helpcarry us even further, we're searching for an experienced data analyst to joinour team. The ideal candidate will be highly skilled in all aspects of dataanalytics, including mining, generation, and visualization. Additionally, thisperson should be committed to transforming data into readable, goal-oriented reportsthat drive innovation and growth. Objectives of this role Develop, implement, and maintain leading-edge analytics systems, taking complicated problems and building simple frameworks Identify trends and opportunities for growth through analysis of complex datasets Evaluate organizational methods and provide source-to-target mappings and information-model specification documents for datasets Create best-practice reports based on data mining, analysis, and visualization Evaluate internal systems for efficiency, problems, and inaccuracies, and develop and maintain protocols for handling, processing, and cleaning data Work directly with managers and users to gather requirements, provide status updates, and build relationships Responsibilities Work closely with project managers to understand and maintain focus on their analytics needs, including critical metrics and KPIs, and deliver actionable insights to relevant decision-makers Proactively analyze data to answer key questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity Create and maintain rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources Define and implement data acquisition and integration logic, selecting an appropriate combination of methods and tools within the defined technology stack to ensure optimal scalability and performance of the solution Develop and maintain databases by acquiring data from primary and secondary sources, and build scripts that will make our data evaluation process more flexible or scalable across datasets Performs other duties as assigned Required skills and qualifications Three or more years of experience mining data as a data analyst Proven analytics skills, including mining, evaluation, and visualization Technical writing experience in relevant areas, including queries, reports, and presentations Strong SQL or Excel skills, with aptitude for learning other analytics tools Preferred skills and qualifications Bachelor's degree (or equivalent) in mathematics, computer science, economics, or statistics Experience with database and model design and segmentation techniques Strong programming experience with frameworks, including XML, JavaScript, and ETL Practical experience in statistical analysis through the use of statistical packages, including Excel, NWA, and Minitab Proven success in a collaborative, team-oriented environment Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability.

A financial firm is looking for an Application Production Support Analyst to join their team in Irving or Tampa. Duration: 5+ months (possible RTH) ABSOLUTE MUST: Unix, SQL, Python GREAT TO HAVE: Autosys and big data Looking for at least 3+ years of Application Production Support experience with strength in SQL and Linux. Will be supporting legal, regulatory and reporting applications. Must have strength in command line and SQL (writing and troubleshooting queries) Ab Initio is a nice to have but not required. NOT looking for Network support, desktop support or Hardware support experience. This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience. Responsibilities: • Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of firm's business., • Provide application support oversight in resolving and troubleshooting problems., • Provide and support recommendations for improved procedures and policies., • Work with various vendors and ensure that issue resolution is as per firm's standards and there is timely notification to the customers for the ongoing production issues., • Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner., • Assist and support in achieving departmental goals and objectives., • Provide advanced application support to effectively utilize the system infrastructure and resources., • Provide direct assistance to users in using and interpreting software tools and products., • Interact with software vendors to provide best solutions to business problems., • Ensure compliance of all security measures in application development processes. • Oversees process for technical issue escalation; prioritizes technical issue resolution., • Oversees resolution of major system outages ensuring communication to interested parties., • Start of day checks, continuous monitoring, and regional handover., • Act as a liaison between users/traders, interfacing internal technology groups and vendors., • Provides technical oversight across systems and applications; leverages skills across apps support area., • Participate in application releases, from development, testing and deployment into production., • Develop and maintain technical support documentation. Qualifications: First class degree with excellent academic qualifications. B.E/ B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience. • 3-4 years' experience in handling production support activities, identifying and resolving technical issues., • Experience with handling ETL jobs (Ab-Initio) with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another., • Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements., • Should be aware of various scheduling tool., • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date., • Delivering regular and customized training to teams within the business, • Experience on shell scripting would be added advantage, • It is desired but not mandatory to have experience with ETL/Database Development tools. Skills: • Strong design & execution bend of mind to help resolve complex technical issues., • Ticketing tools like ServiceNow, • Scheduling tools like AutoSys., • Thorough understanding of ETL and relational database methodologies., • Software engineering best practices, • Passion for technology and self- starter, • Strong writing, communication, time-management, decision-making, and basic task organization skills, • Ability to prioritize and manage schedules under tight, SLA's. 24-00786 #LI-DM1

Senior BA will be delivering comprehensive systems design, business requirements and business cases to the IT organization that will help to improve business efficiency and productivity once implemented. Help mentor the business analyst at this location. Senior JDE E1 Business Analyst with Distribut

Job Description Are you a leader who has the following traits? • Competitive, • Business-Minded, • Coachable, • Communicative, • Self-disciplined, • Authentic If yes, consider becoming an insurance agent to drive positive impact in the lives of families every day. At New York Life, you’re in control of your career journey. Backed by a Fortune 100 company that is a leader in the financial services industry, New York Life will invest in you from the start, training you in valuable skills such as marketing, customer relationship management (CRM), and communication, and providing you with a development team and sales support to guide your success. What we’re looking for... We’re looking for people who want to make a lasting impact on the financial well-being of individuals, families, and small businesses. This is not just a sales job—it’s a career with purpose and opportunity. You’ll provide peace of mind to your clients while helping them navigate challenges that many of them find complex and confusing, such as preparing for retirement and saving for college. As an insurance agent, you will have the opportunity to see the positive impact of your work for years to come. You will grow personally and professionally along with your clients. What we offer... Training and development We’ll equip and train you with a multi-faceted approach that includes an industry-leading learning platform, personalized coaching from dedicated training professionals, and the ability to obtain industry professional designations. We are so committed to training that we’ll subsidize it in your first two years, providing you with additional funds to help keep you on your feet while you complete our training program and grow your career. You’ll also get rewarded and acknowledged with sales incentives and professional development trips for our top-performing insurance agents. Digital tools Beyond this training and support, New York Life will equip you with the tools you need to succeed day-to-day, including experts on hand to answer your questions and a suite of digital sales, prospecting, and marketing tools that will help you attract and retain your clients with web, social, and email content. Products and solutions Together with its subsidiaries, New York Life provides a range of products, including life insurance, annuities, long term care insurance, disability income insurance and investment products such as mutual funds1 through our broker-dealer arm NYLIFE Securities LLC (member of FINRA and SIPC), a Licensed Insurance Agency, ensuring that the solutions you develop with your clients can help them and their families achieve their financial goals. You’ll also be able to specialize and gain expertise in different areas, such as by becoming a financial advisor with Eagle Strategies LLC, our investment advisory division, to offer wealth management and advisory services, estate planning strategies, and business solutions. Human guidance When you join New York Life, you’re joining a strong team with peer-to-peer support options like study groups, mentorship, and other opportunities to engage with your fellow insurance agents. How we will compensate you. You have the power to determine your own income with our commission-based compensation. Across our diverse agent population of nearly 12,000 agents, the average income in 2020 was $91,351.3. Individual agent performance will determine their income. Benefits include medical, dental, vision, a 401(k), and a pension. About New York Life... New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 175 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on the long-term success of clients. Awards Accolades... We’re proud of our financial strength • A++ Superior (A.M. Best), • AAA Exceptionally Strong (Fitch), • Aaa Exceptional (Moody’s), • AA+ Very Strong (Standard Poor’s) We’re proud of our position in the industry.6 New York Life was named a 2021 “Elite Gold Organization” by Chief Learning Officer magazine Training Magazine’s Training Top 100 for 20218 We’re proud to be recognized by organizations that also value diversity. Human Rights Campaign: 2022 Corporate Equality Index Forbes 2022: America’s Best Employers for Diversity Latino Leaders 2022 Best Companies for Latinos to Work We’re proud of the help we’ve provided and continue to provide clients.9 5 million LIVES PROTECTED. Includes all owners of individual life insurance and annuity policies $938 million LIFETIME ANNUITY INCOME PAID. Includes all payouts on individual income annuity products. $4.9 billion IN LIVING BENEFITS AWARDED. Includes life and annuity cash value accumulation and qualifying policy dividends paid. Dividends are not guaranteed. Over $1.1 trillion LIFE INSURANCE PROTECTION IN FORCE. Includes term, whole, and universal life.10 New York Life is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity Offered by properly licensed Registered Representatives through NYLIFE Securities (member FINRA/SIPC), a Licensed Insurance Agency, and a New York Life Company. Wealth Management and advisory services offered by Financial Advisors of Eagle Strategies LLC, a Registered Investment Adviser and a New York Life company. Qualification requirements include, but are not limited to, applicable FINRA general securities, agent state law, investment advisory licenses, compliance history, production standards, and required training. Requirements are subject to change. Based on 2020 Company data. Actual income and compensation are not guaranteed and depend on a number of factors, including the individual sales results and the contract type of each agent. The historical income figures shown above do not take into account agent-authorized expenses that can reduce the compensation payments an agent receives. New York Life reserves the right to amend or terminate any benefit plans, in whole or in part, at any time. New York Life Insurance Company continues to receive the highest financial strength ratings currently awarded to any life insurer in the U.S. from all four major rating agencies. Source: Individual Third-Party Rating Reports: A.M. Best A++, Fitch Ratings AAA, Moody’s Aaa, and Standard Poor’s AA+ (as of 6/22/2022). Full list of our awards is available here: Source: order to qualify for Learning Elite status, organizations that choose to apply must succeed in scoring above the qualifying benchmark in five key performance areas that are core to LD: learning strategy, leadership commitment, learning execution, learning impact, and business performance results. Source: Training Magazine All figures reflect the consolidated results of New York Life Insurance Company and its domestic insurance subsidiaries, including New York Life Insurance and Annuity Corporation, for the 12 months ending December 31, 2021. 10. This reflects the consolidated results of New York Life Insurance Company (NYLIC) and its domestic insurance subsidiaries, including New York Life Insurance and Annuity Corporation (NYLIAC), for the 12 months ending December 31, 2021. Individual life insurance in force is the total face amount of individual life insurance contracts (term, whole, and universal life) outstanding for NYLIC and its domestic insurance subsidiaries at a given time. The company's individual life insurance in force totaled $1,139.45 billion at December 31, 2021 (including $182.30 billion for NYLIAC). Intercompany transactions have been eliminated in consolidation. Compensation: $50,000 - $80,000 yearly Responsibilities: • Synthesize and present financial recommendations and strategies that are suitable based on client risk tolerance and financial objectives, • Collect each client’s financial information to determine financial status, financial goals, cash flow, and financial expectations, • Establish strong relationships with new clients as their trusted advisor and continuously identify, seek, and approach prospects, • Ensure exceptional customer service is provided to existing clients; track and monitor communications in the client file, including strategies and financial advice given, • Aid clients in implementing financial recommendations such as savings plans, life insurance, mutual funds, and other financial products, • Prospect and contact potential clients to discuss their financial needs and concerns, • Present an array of potential solutions using our competitive suite of products and services to help clients identify and achieve their financial goals, • Offer high-quality life insurance, fixed annuities, long-term care insurance, securities, investments, and other products for insurance and retirement, education, and business planning needs, • Create and implement business and marketing plans that will expand your client base, • Develop your professional skills and knowledge through the New York Life training curriculum, • Obtain optional licenses, with help from the company, to sell investments and other securities products concerning wealth management and advanced planning, • Potential for growth within the company, • Manage schedule and calendar, • This is a full-time position Qualifications: • Excellent math skills, relationship skills, communication skills, and customer service skills are crucial, • Current professional license CPA, or CFP (Certified Financial Planner license from Certified Financial Planner Board of Standards) and FINRA Series 7 and 66, is required, • Relevant knowledge of the financial industry, financial products, best practices, and tax regulations is vital, • Previous success in financial services as a financial planner, personal financial advisor, financial analyst, or financial consultant is needed, • Computer proficiency including MS Office, Google Suite, CRM systems, and financial planning software is vital, • Sales experience preferred with a growth mindset, • Strong business acumen, • Must possess uncompromising integrity, • Ability to engage your community and leverage personal networks and contacts, • Excellent communication skills, both written and verbal, to communicate complex skills, • Motivated and driven personality, • Self-disciplined, • Willingness to obtain licensure, if necessary, • Strong leadership skills, • Ability to adapt to changing needs, • Innovative and self-driven, • FlexibilityAbout Company As a mutual company, we are accountable only to you. That means we are fully aligned with our policy owners, not with outside investors or Wall Street. This allows us to focus on delivering lifelong value to our customers. As a mutual company with no investors or outside owners, New York Life is uniquely aligned with clients' interests and priorities. New York Life has been around for over 174 years of industry success. We are a Fortune 100 company and are ranked No. 71 on the Fortune 500 list in 2019. New York Life is the Largest Mutual Insurer in the U.S4. We have been in business since 1845, and we have a long and impressive track record of helping generations of Americans protect their families and attain their financial goals.

Infrastructure Support Analyst supports and maintains our hybrid IT environment, which includes both on-premises Windows systems and cloud-based platforms such as Microsoft Azure and Microsoft 365. Proficiency in Windows Server administration (2016/2019/2022). Manages Windows Server, Active Director

Job DescriptionSalary: $150,000 - $180,000 Job Title: Strategic Threat Advisor About Apollo Defend Proactively. Protect What Matters. Be Resilient. OUR PURPOSE IS TO CREATE A SAFE WORLD. Apollo is a multi-national leader in threat intelligence enabled and business risk focused cyber defense. We are changing the way our clients approach their cyber defense to create a more dynamic defense posture. We provide our clients with aligned and synergistic solutions. * Professional Services -- Critical capabilities for understanding and improving their posture * Managed Security Services -- Support and secure their environment and business operations * Threat Intelligence -- Time to respond through our threat intelligence * Value-Added-Reseller -- Underpinned by the right technology We have the tools to protect people, information, and property from the threat of cyber-attack like no one else in the industry. What we do everyday matters!If you want what you do to matter, then Apollo may be right for you. We invest in our clients to build long-term relationships and provide stable growth opportunities for team members. In business, integrity and customer service are not just platitudes but unbreakable commitments that we live every day to carefully guard our reputation for high quality, honesty, and real-world expertise. We work with industry-leading partners to deliver end-to-end capabilities that our clients need in the war to defend against hackers, criminals, and nation states. The work we do matters, and if purpose and mission are as important to you as working with a rockstar team where you can learn every day, then read on. Learn more about us at. Apollo is a 20+ year-old employee first business. Our culture is born from challenging work and tenacity with a team of long-standing resolute members that exhibit desire, expertise, and integrity. We focus on meeting our clients needs and having fun along the way. Competence is core to the value proposition we offer our clients, and this position represents a key investment in our clients success and an opportunity for growth and leadership for the right candidate. Position Overview: We are looking for a highly competent and experienced Business Advisor specializing in Threat Intelligence to guide our clients. In this role, you will provide essential advisory services to clients on strategic cybersecurity, risk management, and threat mitigation decisions. Your expertise in understanding the evolving threat landscape and best practices in cybersecurity will be critical in shaping the clients business strategies and enhancing their security postures. This role will translate Human Threat Intel into business strategy for our clients. This position is ideal for an individual who is not only technically proficient in human threat intelligence but also possesses the strategic insight to drive organizational cybersecurity initiatives forward. You must have Strategic Client Advisory Experience to be eligible for this role. Responsibilities: • Act as the primary liaison between clients and the intelligence team., • Engage with high-profile clients, including Operational teams, C-Suite executives, and Board of Directors., • Offer intelligence-driven strategic advice on cybersecurity mitigation, technologies, and best practices to transform the security of our clients., • Assess organizational risk and identify potential vulnerabilities., • Develop strategies to mitigate risks and ensure business continuity, • Provide intelligence driven strategic guidance to mitigate threats, • Engage with various teams on the client side, including IT security, compliance, and risk management, to weave threat intelligence into business operations., • Effectively communicate threat intelligence findings and recommendations to both technical and non-technical stakeholders, • Drive client success, value, and security transformation through ongoing consulting and advisory, utilizing Apollo Threat Intelligence, • Manage the entire client relationship, ensuring consistent delivery of high-value services, • Contextualize intelligence reports for clients, offering guidance and actionable risk reduction/mitigation strategies., • Continuously assess and plan for pertinent threats and risks, advising clients on protection against emerging threats and industry trends., • Develop and maintain an in-depth understanding of each clients security posture, identifying gaps, risks, and opportunities for security maturity and transformation., • Manage the client onboarding process, including communication, documentation, and relationship setup., • Assist in defining Priority Intelligence Requirements (PIRs) and conduct Stakeholder analysis exercises with clients for accurate reporting and risk identification., • Work in tandem with assigned Intelligence Analyst and Account Executive to ensure client success and business retention/growth., • Conduct Quarterly Health Checks and regular sync calls to align and create value through Apollo intelligence services., • Share insights and mentor other Advisors on the team., • Support the Executive Leadership Team and Threat Intelligence Service leadership in various client delivery, sales, and additional tasks as needeQualifications:, • Bachelor's degree or advanced degree in Cybersecurity, Information Technology, or a related field., • Demonstrated experience of 10 years in mid-level to executive cyber security roles (e.g., CISO, Deputy CISO, GRC Director).Familiarity with Quality Management Systems (e.g., Six Sigma, ISO, GMP)., • Strong analytical capabilities and proficiency in translating complex technical data into business-centric insights., • Deep understanding of cybersecurity frameworks, tools, and best practices., • Exceptional communication and presentation skills., • Relevant certifications (e.g., CISSP, CISM, CTIA) are highly valued., • Proficiency in Cyber Intelligence Lifecycle and Information Security Frameworks., • Skilled in presenting across business functions and operating environments., • Strong understanding of cybersecurity concepts, protocols, and best practices., • Familiarity with threat intelligence frameworks, standards, and platforms., • Knowledge of common threat vectors, attack techniques, and mitigation strategies., • Experience with analyzing network traffic, logs, and other security-related data., • Excellent analytical and problem-solving skills., • Strong written and verbal communication skills. Personal Attributes: • Eagerness to learn and stay current with evolving cybersecurity trends., • Ability to work collaboratively in a fast-paced, team-oriented environment., • Strong attention to detail and the ability to work under pressure., • Passion for cybersecurity and a commitment to maintaining the highest standards of security. *** If you are selected for an interview, the request will come from Bamboo, please check your email settings/junk mail.

Job Description The ITSC is seeking agents to provide telephone technical support for the organization's customers. The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations. LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home. HOURS: We are actively seeking candidates for later afternoon, overnight, and weekend shifts, with the potential to move to daytime shifts based on job performance. DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including: • Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc., • Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.), • Windows operating systems, • iPhone, iPad, Android, and Blackberry mobile devices CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS Agents must also have familiarity with server environments, standard network arrangements, and security concepts. This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner. Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others. ADDITIONAL PREFERRED SKILLS: • The ability to learn new applications quickly, and to certify in numerous software applications, • Bilingual in SPANISH or FRENCH is a plus, • Familiar with ITIL, COPC and/or Six Sigma

Job DescriptionWe are looking for an experienced Help Desk Analyst II to join our team in Dallas, Texas. In this role, you will provide technical support to users by addressing hardware, software, and network-related issues while maintaining a high standard of customer service. This position is ideal for someone who thrives in a fast-paced environment and has a strong understanding of IT systems, healthcare applications, and compliance protocols. Responsibilities: • Diagnose and resolve technical issues related to hardware, software, network connectivity, printers, and specialized medical devices., • Provide assistance and troubleshooting support for Electronic Health Record systems and healthcare applications, escalating complex issues as necessary., • Deploy, configure, and manage computers, mobile devices, and peripherals while adhering to organizational security policies., • Record detailed documentation of support requests, solutions, and follow-up actions in the IT ticketing system., • Collaborate with team members to identify recurring problems and contribute to long-term IT system improvements., • Educate users on security best practices, application usage, and effective self-help troubleshooting techniques., • Participate in after-hours or on-call rotations to ensure continuous support availability., • Utilize remote support tools and endpoint security measures to resolve user issues efficiently., • Assist with compliance-related tasks, ensuring proper handling of protected health information.• Minimum of 1 year of experience in a technical support or help desk role., • Proficiency in Windows 10, Active Directory, and Microsoft Office 365., • Strong understanding of basic networking concepts, including IP configurations., • Experience with remote support tools and endpoint security technologies., • Familiarity with healthcare compliance standards and protected health information protocols., • Excellent customer service and communication skills with an empathetic and detail-oriented approach., • Ability to prioritize and manage tasks effectively in a high-pressure environment., • Strong problem-solving skills and attention to detail.

Job Description\uD83D\uDE80 KUBRA is Hiring: Technical Client Support Analyst! Are you passionate about solving complex technical challenges and delivering an amazing client experience? At KUBRA, we’re looking for a Technical Client Support Analyst to join our fast-paced, collaborative team!In this role, you’ll be the go-to expert providing tier-two technical support to our clients — tackling issues head-on, collaborating across departments, and ensuring smooth resolution every time. You’ll play a key role in troubleshooting, identifying, and escalating technical challenges while keeping our clients informed and supported. You’ll also take part in our 24/7 on-call rotation, providing world-class support to clients with premium service agreements — because at KUBRA, we’re all about reliability, innovation, and client success. ✨ If you thrive on solving problems, love working with technology, and want to make an impact — this is your opportunity to grow with a leader in client-focused digital solutions! This is a Hybrid role in Dallas, Texas.How You’ll Contribute • Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alerts, • Demonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholders, • Research issues involving application integration points, data integrity, connectivity failures, and application or system failures, • Report details on issues to developers and manage communications with clients as issues are worked on and resolved, • Client Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level Agreements, • Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problems, • Assists with classification and prioritization of issues, • Execute case/ticket service requests requiring code and / or configuration updates, • Achieve productivity related targets including support processed tickets, average response time, average time to close, time tracking, • Manage communications with clients throughout the life of a request and coordinate with developers and others to address issuesStrengths That Shine in This Role, • Excellent verbal and written communications skills, • Ability to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional manner, • Ability to collaborate with fellow team members and teams across the organization, • Strong technical and problem-solving skills to support understanding of enterprise software solutions, enterprise architecture, and troubleshooting of problems, • Strong work ethic and dedication to providing 100% client satisfaction, • An interest in creating and tinkering with technologySkills That Matter in This Role, • 0-1 year of experience in Customer Service, software/IT support, or as a skilled user of enterprise software, • Demonstrated aptitude for troubleshooting technical problems, • A general understanding of servers, networks, enterprise software, and data integration between enterprise applications, • Experience with enterprise software in a support or advanced business user role is strongly preferred, • Associate’s degree or work experience demonstrating professional communication and inter-office skills, • Diploma or Degree in Computer Information Systems or related program is preferred, • Familiarity with cloud/virtualized environments (such as AWS, Azure, Digital Ocean, or Google App Engine), relational databases, SQL queries, basic syntax, and C# or Java code is preferred, • Experience with reporting from enterprise applications and data warehouses is preferred, • Basic Linux command line skills are preferred, • Ability to create and edit HTML and embedded CSS, particularly for use in emails, is preferred, • Successful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documentsWhy You'll Love Working Here, • Thrive in an award-winning, innovation-driven culture that champions growth, embraces diversity, and fosters inclusion for all. See our awards →, • Earn competitive pay with annual performance-based bonuses that recognize your impact, • Invest in your future with our 401(k) plan featuring company matching, • Stay healthy with comprehensive medical, dental, and vision coverage, plus HSA and FSA options, • Recharge with paid vacation and sick days — and a paid day off for your birthday, • Make an impact with two paid volunteer days to give back to your community, • Advance your skills with free access to LinkedIn Learning and our education reimbursement program, • Prioritize your mental health with a free premium Headspace membership, • Refuel at fully stocked refreshment stations with complimentary drinks and snacks

Job Description Our client, an Am Law 50 law firm, is seeking an IT Analyst to provide frontline technology support and solutions across the firm. This role is responsible for daily IT operations, supporting meeting and event technologies, assisting with hardware/software needs, and contributing to firmwide IT projects and initiatives. The IT Analyst will play a key role in ensuring seamless technology operations, user satisfaction, and adherence to information security best practices. Key Responsibilities Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues. Support and facilitate meeting technologies, including video conferencing, presentations, client meetings, and special events. Provide on-site and remote end-user support; escalate and resolve issues in coordination with IT teams. Install, configure, and maintain firm-standard software and hardware. Maintain office computers, printers, and IT asset inventory. Manage service requests in the firms ticketing system (ServiceNow), ensuring accurate lifecycle tracking and communication with end users. Support mobile technologies (iOS, iPadOS) and remote access tools (Citrix, VPN). Collaborate with firmwide IT groups to support planned maintenance, outages, and project deployments. Promote data security policies and best practices while maintaining compliance with firmwide information security requirements. Participate in IT projects, user training, and adoption of new technologies. Proficiencies Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow. Experience with networking technologies, cabling, and data communication devices. Proficiency in document management systems (iManage/Work 10). Familiarity with remote access tools (Citrix, VPN) and mobile platforms. Knowledge of data security practices and project management. Qualifications Associates or Bachelors degree preferred, or equivalent work experience. 3+ years providing customer-facing IT support, including hardware, software, and networking technologies. 3+ years of LAN, WAN, and network systems support and management. 3+ years configuring, installing, and maintaining client operating systems and related devices. Prior experience in a law firm environment is required. Job longevity and strong communications are required.

Job Description Dallas Market Center is seeking an IT Help Desk Manager to join our team! The Help Desk Manager is an onsite, hands-on role responsible for daily oversight of the Help Desk. This position ensures tickets and tasks are completed on time, provides Tier 2 support for escalated issues, and mentors Tier 1 analysts in troubleshooting and customer service. This role requires strong technical skills, leadership, and accountability to keep the Help Desk running efficiently and maintain a high level of service for end users. Key Responsibilities • Act as the primary point of escalation for Tier 1 issues; provide Tier 2 support for desktops, laptops, mobile devices, and standard applications., • Monitor daily ticket queues, ensuring tickets are assigned, tracked, and resolved promptly; prevent issues from falling through the cracks., • Provide direct coaching, feedback, and hands-on training to Tier 1 staff to improve skills and performance., • Oversee scheduling, coverage, and on-call rotations to ensure adequate support during business hours and market weekends., • Support onboarding and offboarding processes including device setup, access provisioning, and documentation., • Maintain IT asset inventory (PCs, laptops, mobile devices, peripherals) and ensure accurate records., • Ensure consistent documentation of troubleshooting steps, solutions, and Help Desk processes., • Collaborate with IT leadership and other IT teams on cross-department projects and escalations., • Deliver excellent customer service by communicating clearly, following up on open issues, and setting realistic expectations with end users., • IT Technical Support Analyst I, • High school diploma or equivalent required., • 2–4 years of end-user support experience, with at least 1 year at a Tier 2 level., • Experience supervising, mentoring, or training IT support staff., • Proficiency with Windows, macOS, iOS, and Android devices., • Knowledge of Microsoft 365, Active Directory, basic networking (TCP/IP, DNS, DHCP), and endpoint management., • Familiarity with ticketing systems and asset management tools., • Strong troubleshooting, communication, and customer service skills., • Ability to sit in an office environment for most of the day., • Ability to stand/walk for extended periods during market events., • Ability to lift up to 40 lbs.Company DescriptionDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year. Benefits -\tMedical, Dental, Vision, and Pet Insurance -\tLife and AD&D Insurance at no cost -\t401(k) with company match -\tPaid time off and holidays -\tEmployee discounts at food outlets onsite, including Starbucks -\tWellness offerings such as flu shot clinics and CPR certification -\tFree, covered parking with secure card access -\tAccess to private events such as trade shows, sample sales, and seminarsDallas Market Center is a global business-to-business trade center and the leading wholesale marketplace in North America connecting retailers and interior designers with top manufacturers in home decor, furniture, gifts, lighting and fashion. Inside its dynamic, five million square foot campus near downtown Dallas, nearly 200,000 customers from all 50 states and 85 countries seek industry trends, business education and new products via open-daily showrooms and from exhibitors participating in trade events held throughout the year.\r\n\r\nBenefits\r\n•\tMedical, Dental, Vision, and Pet Insurance\r\n•\tLife and AD&D Insurance at no cost\r\n•\t401(k) with company match\r\n•\tPaid time off and holidays\r\n•\tEmployee discounts at food outlets onsite, including Starbucks\r\n•\tWellness offerings such as flu shot clinics and CPR certification\r\n•\tFree, covered parking with secure card access\r\n•\tAccess to private events such as trade shows, sample sales, and seminars

Job Description Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234 Compensation: $65,000 - $70,000 annually Job Type: Full-time Pay Frequency: Annually Job Overview: We are seeking a detail-oriented and tech-savvy IT Helpdesk Technician (Network & VoIP) to join our growing team. The ideal candidate will have a minimum of 2 years of experience providing technical support for VoIP systems and network environments. This role is essential to ensuring a high-quality support experience for our clients. About Vivant: Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.We help businesses eliminate outages with 100% uptime solutions that keep their teams connected to mission-critical tools. If you’re detail-driven, highly organized, and goal-oriented, you’ll thrive at Vivant. What You’ll Do as an IT Helpdesk Technician (Network & VoIP): • Troubleshoot and resolve SIP, RTP, and PBX-related VoIP issues, • Respond to customer and reseller inquiries using our ticketing system, • Escalate advanced issues to upstream carriers when necessary, • Assist customers with system changes, adds, and moves, • Support deployments of new VoIP solutions for clients and partners, • Create and maintain internal documentation of processes and tools, • Coach team members to enhance customer experience and technical knowledge Requirements: • Minimum 2 years’ experience supporting VoIP technologies (SIP, RTP) and basic network troubleshooting, • Experience using network protocol analyzers and interpreting results, • Familiarity with SIP-based PBX systems such as Asterisk, FreeSWITCH, Kamailio, or Kazoo, • Knowledge of VoIP phone systems (Grandstream, Yealink, Polycom, etc.), • Previous experience in an ISP, MSP, or managed VoIP environment, • Exposure to NetSapiens, 3CX, PortaOne, or similar platforms, • Completion of SIP School or similar certification Who You Are: • A self-starter with excellent communication skills (both verbal and written)A team player who’s passionate about customer service and troubleshooting, • Highly organized with strong attention to detail, • Reliable, adaptable, and eager to continuously improve, • Able to work independently and collaborate within a team setting If you're a technically skilled professional with a passion for problem-solving and providing excellent support, this is your chance to be part of an innovative and growing company. Join Vivant and help us keep businesses connected and thriving. We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status. Alternate Job Titles & Keywords: Alternate Titles: • VoIP Support Technician, • IT Support Specialist – VoIP & Networking, • Network Helpdesk Technician, • Telecom Helpdesk Analyst, • Technical Support Specialist (VoIP) Keywords: VoIP Support, SIP, RTP, Network Troubleshooting, PBX Systems, Asterisk, Kazoo, FreeSWITCH, Kamailio, Grandstream, Polycom, Yealink, NetSapiens, 3CX, PortaOne, IP Networking, Help Desk, Tier 2 Support, VoIP Phones, Managed Services, Telecom Technician, Dallas IT Jobs, VoIP Helpdesk, Network Support, IP Protocols, Managed VoIP Services

Job DescriptionTechnical Support Analyst Contract to Hire (W2 ONLY) Irving, TX (On-site) Overview We’re looking for a detail-driven problem solver to support internal users and technical systems. In this role, you’ll triage and resolve issues, communicate clearly in writing and in person, and collaborate with help desk, systems, and software development teams. The ideal candidate thrives on complex technical problems, prioritizes effectively, and knows when to escalate issues. You are organized, personable, punctual, inquisitive, independent, and use AI tools thoughtfully to enhance—never replace—good troubleshooting. Key Responsibilities Serve as a front-line point of contact for internal users via ticketing system, chat, email, and phone. Troubleshoot and resolve issues with a focus on identifying underlying root causes. Actively listen to users reporting incidents, documenting critical details and asking appropriate follow-up questions. Track and manage open issues using case management tools (e.g., Freshservice or equivalent). Prioritize incidents based on severity and business impact. Follow up with users promptly, ensuring excellent communication and customer service. Collaborate with systems, infrastructure, and software teams to resolve open issues. Escalate critical incidents to management when necessary. Create and maintain clear documentation such as user guides, knowledge base articles, and standard operating procedures. Partner with software development teams to relay user challenges and brainstorm potential improvements. Contribute to process improvements and help refine internal support workflows. Deliver exceptional customer service with an empathetic, patient, and solution-oriented approach. Qualifications Bachelor’s degree in a related field preferred. 2+ years of experience in technical or customer support for internal or external users. Proficiency in Microsoft Excel and general productivity tools (e.g., Outlook, Word, PowerPoint, or equivalents). AI literacy: able to evaluate and iterate on AI-generated outputs effectively. Experience analyzing data in Excel a plus. T-SQL and SQL Server Management Studio (SSMS) experience a plus. Core attributes: organized, detail-oriented, punctual, collaborative, inquisitive, and dependable. Strong written and verbal communication skills; comfortable engaging with users and technical teams. Demonstrated follow-through and accountability in resolving issues. Estimated Min Rate: $24.50 Estimated Max Rate: $35.00 What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week), • Health Savings Account (HSA) (for employees working 20+ hours per week), • Life & Disability Insurance (for employees working 20+ hours per week), • MetLife Voluntary Benefits, • Employee Assistance Program (EAP), • 401K Retirement Savings Plan, • Direct Deposit & weekly epayroll, • Referral Bonus Programs Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh’s hiring clients’ preferences. To learn more about Yoh’s privacy practices, please see our Candidate Privacy Notice: Company DescriptionFounded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations. Company Website: in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.\r\nCompany Website: