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Job Description Job Title: Technical Delivery Manager Location: Atlanta, GA 30336 (Hybrid) Position: Contract-to-Perm (6 months) About the Role Are you a proven IT delivery leader who thrives in ambiguity and loves driving change? We are seeking a Technical Delivery Manager to spearhead our IT transformation from Waterfall to Agile. This is a critical, high-impact role responsible for overseeing all IT projects, establishing visibility, and implementing best practices across our organization. You will lead Agile adoption, drive delivery excellence, and coordinate cross-functional teams, including business stakeholders, engineers, and third-party vendors. If you are a strategic thinker, a hands-on influencer, and a badass at driving results, this role is for you. Responsibilities • Lead Agile transformation as Scrum Master, including sprint planning, backlog management, and delivery oversight., • Own end-to-end IT project delivery, including SaaS product releases, ERP upgrades, and office IT buildouts., • Establish project visibility frameworks and a single source of truth for all IT initiatives., • Drive change control processes and enforce accountability across teams., • Collaborate with business stakeholders and guide technical teams without direct development responsibility., • Coordinate onshore, offshore, and remote teams (approx. 15 FTEs/contractors + 6 distributed resources)., • Partner with development leads on DevOps, architecture, and technical execution., • Build a diverse, high-performing team culture and influence organizational change., • Monitor risks, dependencies, and project progress to ensure timely delivery.Qualifications, • 8+ years of experience in IT delivery, project management, or technical program management., • Proven track record leading complex IT transformations including a Waterfall to Agile adoption., • Strong understanding of delivery frameworks, change control, and IT governance., • Experience managing multi-site projects, cloud initiatives, and third-party vendors., • Excellent communication and stakeholder management skills., • Cultural awareness and experience fostering diverse, inclusive teams., • Hands-on familiarity with SaaS platforms, ERP systems, and IT infrastructure projects.Technology Stack, • Backend & Development: Microsoft .NET, C#, SQL Server, • Frontend & UI: Razor, Kendo UI, JavaScript, jQuery, Angular 12+, • Cloud & Infrastructure: Azure, AWS, • DevOps & CI/CD: Automated pipelines, version control systems, release management, • High impact: Own and shape delivery processes for the entire IT organization., • Strategic visibility: Lead initiatives that drive business-wide transformation., • Collaborative environment: Work with a cross-functional team of developers, vendors, and stakeholders., • Hybrid flexibility: Split time between our Atlanta office and remote work.

Job Description Job Title: IT Project Manager Job Summary: We are seeking a highly motivated and detail-oriented IT PMO Project Manager to join our IT Project Management Office. This role is pivotal in shaping and maintaining the processes, tools, and governance frameworks that support successful IT project delivery across the organization. The ideal candidate will also assist in project execution and be responsible for tracking project status, milestones, and deliverables to ensure alignment with strategic goals. These projects focus on, but are not limited to, System Implementations and Enhancements, Infrastructure, Acquisitions, Automations and Operational Improvements. Key Responsibilities: • Process & Governance Development, • Design, implement, and continuously improve IT project management processes and governance standards., • Ensure compliance with organizational policies and industry best practices., • Facilitate project audits and post-implementation reviews., • Tool Implementation & Management, • Evaluate, deploy, and maintain project management tools and platforms., • Provide training and support to project teams on tool usage and reporting., • Project Execution Support, • Collaborate with project teams to support planning, execution, and delivery of IT initiatives., • Assist in resource allocation, risk management, and issue resolution., • Monitoring & Reporting, • Track and report on project progress, risks, and deliverables across the IT portfolio., • Develop dashboards and executive-level reports to communicate project health and performance., • Maintain centralized documentation and project artifacts., • Stakeholder Engagement, • Act as a liaison between IT, business units, and leadership to ensure transparency and alignment., • Facilitate project meetings, steering committees, and status reviews. Qualifications: • Bachelor’s degree in Information Technology, Business Administration, or related field., • 5+ years of experience in IT project management or PMO roles., • Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid)., • Proficiency in project management tools (e.g., MS Project, Jira, Smartsheet, or equivalent)., • Ability to work in a fast-paced environment, prioritize multiple projects, and meet deadlines, • Experience with SharePoint and Power BI or other automation tool, • Strong understanding of IT concepts, including hardware, software, and networking, • Experience with IT service management frameworks, such as ITIL, • Experience with Osmose’s systems and processes is recommended, • Excellent communication, organizational, and analytical skills., • A collaborative and innovative work environment., • Opportunities to influence enterprise-wide IT project success., • Professional development and career growth.

Job DescriptionAbout HealthLink Dimensions HealthLink Dimensions is a leading-edge Atlanta-based technology company working with the nation’s largest pharmaceutical companies, hospitals, health plans, and marketing agencies. Our mission is to provide the most comprehensive database of healthcare professionals in the nation, supporting better healthcare outcomes and innovative business solutions. Position: Software Support Engineer We are seeking a skilled Software Support Engineer to join our team as the first point of contact for production support issues. In this role, you will be responsible for troubleshooting customer issues and providing timely and effective resolutions to ensure an exceptional customer experience. Essential Duties and Responsibilities • Serve as the first point of contact for inbound customer communications., • Demonstrate excellent problem-solving skills, with the ability to identify issues, resolve them quickly and effectively, and determine when to escalate to internal resources., • Troubleshoot production issues, provide resolutions, and help fix defects., • Meet established response expectations and ensure a high-quality customer experience., • Utilize database expertise and proficiency in understanding and writing SQL queries., • Work with tools such as Jira, Confluence, and Jira Service Management., • Communicate effectively in both written and verbal formats with internal and external professionals, including those with non-technical backgrounds., • Contribute to internal and external documentation, including knowledge articles, process documentation, runbooks, and FAQs., • Collaborate with other software engineers onsite and offshore., • Preferred experience in cloud environments such as Amazon Web Services (AWS) or Microsoft Azure. Skills and Experience, • 2+ years of experience and demonstrated knowledge of SQL, log analysis, HTML, and CSS., • 2+ years in remote or telephone-based customer-facing service and support roles., • Strong knowledge of SQL and experience with relational database management systems (RDBMS) such as MSSQL, Oracle, or MySQL., • Self-starter with the ability to work independently., • Experience in creating and managing customer communications and support tickets., • Ability to communicate clearly and effectively, both orally and in writing, with all levels of professionals., • Bonus: Experience with email marketing or building and managing email campaigns (e.g., template creation, list segmentation, deliverability basics).Qualifications / Requirements, • Live in the Atlanta, GA area, • Bachelor’s degree in computer science or equivalent. Benefits, • Hybrid Position: Work onsite Tuesdays and Thursdays, with remote flexibility the rest of the week., • Growth Opportunities: We encourage career progression and promote from within whenever possible., • Comprehensive Benefits: Medical, dental, vision, and life insurance., • Health Savings Accounts (HSA): Employer contributions provided., • 401(k): 4% company match to help you plan for your future., • Employee Referral Program: Be rewarded for helping us grow our team., • Paid Time Off: Generous PTO policy, including paid time for philanthropic work. Why Join HealthLink Dimensions?, • Work with cutting-edge technologies in a dynamic and collaborative environment., • Be part of a team that makes a difference in healthcare data solutions.