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  • TaxVance LLC
    Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    9 days ago
    $16–$18 hourly
    Part-time
    Sunset Park, Brooklyn

    For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!

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  • Doviana - Hypoallergenic Fine Jewelry and Professional Piercing
    Piercer/Stylist
    Piercer/Stylist
    17 days ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    MUST HAVE PROFESSIONAL EAR PIERCING EXPERIENCE. Doviana is a new-generation jewelry brand launched in New York City. We make affordable everyday fine jewelry for good vibes and redefine personal jewelry decisions. Doviana is part of a growing trend of direct-to-consumer brands selling fine jewelry at affordable prices by cutting out middlemen. We provide our community the opportunity to get their favorite jewelry for a fraction of the price of larger mainstream jewelers. And we provide our Millennial customers, who’s craving for rapid fresh and affordable jewelries. Our goal is to make timeless, top quality, and affordable luxury jewelry that you can wear every day. We always seek to make simple yet stunning pieces for your daily accessory outfits. We have more than 40 years of jewelry making experience which allow us to combine quality and stylish into one platform for all age shoppers. Simplicity achieves marvelous and Doviana achieves eternally. The Role: (must have ear piercing experience) The Piercer/Stylist is responsible for overseeing all aspects of the Doviana Piercing Studio while driving customer service excellence, increasing profitability and fostering an environment of superior store services to Doviana clientele. They maintain excellent knowledge of infection control and sanitization procedures and keep the piercing studio to the highest sanitization standards at all times. Operations: Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met. Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager on all local laws and protocol updates. Maintain strong communication with Store Manager to manage piercing studio product display. Remain knowledgeable on Doviana products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals. Work with the Store Manager to minimize shrink of piercing inventory through effective communication and compliance with inventory management systems. Communicate with Store Manager to order necessary piercing equipment. Ensure all legislated paperwork and client record keeping is met and maintained at all times. Oversee and manage all aspects of the piercing studio, working closely with the Store Manager. Support a memorable and customized customer service experience. Answer customers questions regarding to merchandise, brands, etc. Help make informed suggestions that affect the service, and productivity. Help contribute to social media content. Clean and organize the showroom/store/piercing studio. Comfortable with technology and facilitate the checkout process through POS. Help contribute to social media content. Qualifications: 1+ years experience with needle piercing. Experience working with threadless 2-piece piercing jewelry. Up to date with First Aid and Blood-borne Pathogens OSHA Certifications. Have or be registrable with local law enforcement (license or permits). Understanding of local market piercing law requirements. Strong knowledge of health and safety protocols surrounding piercing procedures. Excellent communication & customer service skills. Proficient in Shopify, Points of Sales (for checking out). If not, willing to be trained. At least half-year working experience in retail stores. Ability is to work independently and manage multiple tasks. Flexible work schedule and ability to work overtime as needed. The Successful Candidate Will Have: Love and care Doviana and our customers. Love smiling & love your life (Important). Excellent problem solving skills. Pay attention to details. Strong sales records and able to hit sales targets. Ability to multitask and work well under pressure. Always looking for feedback from customers and co-workers. Schedule: Full-time or Part-time (Must be able to work weekends when need) Accommodation / Accessibility: DOVIANA does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Job Types: Full-time, Part-time Pay: $18.00 - $22.00 per hour Expected hours: 8 – 40 per week Benefits: Employee discount Flexible schedule Parental leave Professional development assistance Schedule: 4 hour shift 8 hour shift Holidays Weekends as needed Supplemental Pay: Bonus opportunities Commission pay Tips Experience: Ear Piercing: 1 year (Preferred) License/Certification: First Aid Certification (Preferred) Ability to Relocate: New York, NY 10012: Relocate before starting work (Required) Work Location: In person

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  • Extra Hands NYC
    Founding Cleaning Professional & House Keeper
    Founding Cleaning Professional & House Keeper
    19 days ago
    $20–$25 hourly
    Part-time
    Brooklyn, New York

    We are seeking a motivated, detail-oriented, and entrepreneurial individual to join us as our first team member. In this role, you will not only deliver exceptional housekeeping services to our initial clients, including routine cleaning services and household management, but also you will play a crucial role in shaping our company's operations, quality standards, and culture. This is the perfect opportunity for someone with a passion for creating clean, organized spaces and an interest in business development. Key Responsibilities 1 - Client Service & Housekeeping (approx. 90+% of time) • Perform a wide range of professional housekeeping duties, including: cleaning, laundry, errands, organization, household management, and limited pet care., • Maintain positive and professional relationships with our founding clients, acting as a trusted face of the company. 2 - Business Operations & Growth (approx. 10% of time) • Assist in developing and refining our standard cleaning checklists and operational procedures to ensure efficiency and quality., • Contribute ideas for scheduling, client communication, and potential new services. Who You Are • Experienced & Meticulous: You have proven experience in professional residential cleaning and take pride in your work., • Reliable & Trustworthy: You are punctual, dependable, and have a strong sense of integrity., • An Excellent Communicator: You are friendly, professional, and comfortable interacting with clients., • A Proactive Problem-Solver: You can work independently, take initiative, and think on your feet., • Entrepreneurial in Spirit: You are excited by the idea of building something new. You’re not afraid to share ideas, offer constructive feedback, and wear multiple hats., • Legally authorized to work in the United States and able to travel to client locations within Brooklyn.

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  • US CRUISE
    Guide
    Guide
    2 months ago
    $3000–$10000 monthly
    Full-time
    Manhattan, New York

    Company Introduction US Cruise is a professional company headquartered on Wall Street, New York, specializing in global cruise ticketing, group shore excursions, bilingual tour leaders, and customized travel services. We maintain close partnerships with major cruise lines worldwide and are committed to providing travelers with high-quality cruise experiences. With extensive industry expertise and a professional team of tour guides, we are not only a trusted brand for travelers but also a key partner for travel agencies and agents. Position Overview US Cruise is now hiring energetic, personable cruise tour guides to accompany international travelers on exciting journeys. Candidates must be fluent in both Chinese and English. Comprehensive training and full support are provided—you bring your passion for travel, culture, and customer service to create unforgettable experiences for our guests. Our guided cruise services cover top global destinations, offering you the opportunity to earn a competitive salary while traveling the world and enjoying the benefits of cruise life. This is a contract position with compensation of $2,000 per week, excellent working conditions, and strong career growth potential. Bilingual Chinese-English tour guides are especially sought after, and proficiency in Fuzhou dialect or Cantonese is a plus. Responsibilities Lead cruise passengers on shore excursions and sightseeing tours at major ports of call. Deliver professional commentary, including cultural and historical insights as well as personalized recommendations. Promote and assist in selling cruise shore excursion products to enhance the guest experience. Ensure the safety, comfort, and satisfaction of all guests throughout the tour. Work closely with cruise staff and local partners to ensure seamless operations. Requirements Flexibility to work according to cruise itineraries. All schedules will be provided in advance. Must be at least 21 years old and legally authorized to work in the U.S. without sponsorship. Successful candidates will be required to pass a background check. Strong public speaking and group management skills. Fluency in both Chinese and English; proficiency in Fuzhou dialect or Cantonese preferred. Please include your availability and desired start date in your application. Commitment to Diversity & Inclusion At US Cruise, we are dedicated to fostering diversity and inclusion within our workforce and the communities we serve. Guided by our values of integrity, teamwork, and respect for individuality, we encourage every team member to bring their unique strengths. We view diversity and inclusion as a long-term commitment, requiring shared responsibility, continuous improvement, and progress. Join us in creating unforgettable cruise experiences while growing together in a diverse and inclusive environment.

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