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Job DescriptionSalary: $60,000 - $90,000 Description TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 200+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage. Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, youll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure. If youre ready to help shape the future of enterprise storage, wed love to connect. Position Overview:As a member of the Support Team, the Tier 2 Hardware Support Engineer will support the deployment and troubleshooting of custom server solutions for customers. Ability to provide technical expertise to the Support Team for issues raised in the field is required, including occasional on-site and internal bench work to debug complex customer issues. The debugging work will include complex hardware issues, firmware, and OS interoperability exceptions. Strong customer focus is also a must along with demonstrable troubleshooting and configuration competency in a wide variety of categories. This is an onsite role in our Campell, CA office. Base Pay Range The base pay range of this position is $60,000 to $90,000 USD annually. Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. TrueNAS offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. Expected Posting Timelines This position will be open for a minimum of 5 days, a maximum of 90 days. The Day-to-Day The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed. • Work in coordination with customers to identify any hardware-related issues., • Support Linux-based, high-performance computing (HPC) and Storage Solutions featuring a wide range of technologies., • Render professional, timely, and expert user support., • Troubleshoot software and hardware issues., • Prioritize duties in consultation with customers., • Direct the RMA process and coordinate support escalations for iXsystems and third-party hardware and software., • Fully document processes, procedures, and all work performed., • Mentor, task, and monitor junior team members., • Participate in growing iXsystems technical capabilities through knowledge-sharing and team activities., • Investigate and solve technical issues encompassing Enterprise Data Center Hardware, Software, and storage technologies., • Diagnose the root cause of high-level system failures - includes identifying failing components and source(s) of failure. Education and Experience We have identified the following programs, experience, and knowledge that have helped others find success in this role at iXSystems. We understand though that knowledge comes from many forms of learning and experiences. Above all, we consider a persons potential impact in the role and value their unique path to this point in their career. • Bachelors Degree in Computer Science, Computer/Electrical Engineering, or a related field (or equivalent experience), • 7+ years of hands-on experience with UNIX/Linux server environments, • Strong Linux systems administration skills and experience with open source technologies, • Understanding of network technologies, architectures, and protocols, • Practical knowledge of software-defined storage architecture and administration, • Practical knowledge of implementation and administration of High-Performance, • Computing (HPC) technologies, including cluster resource management, job scheduling, etc., • A combination of professional or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above Experience, knowledge, and demonstrated skills in the following: • Linux System Administration skills, including; vi editor, interpreting /var/log files (Application, Event, Service, and System Logs), and taking appropriate action to ensure reliable operation (interactions between OS layer and hardware layer), • BIOS and IPMI/BMC firmware installation along with advanced troubleshooting and configuration, • Interconnection technologies/protocols such as PCI Express, NVMe, and USB, • Storage device connection technologies such as SATA, SAS, NVMe, • Storage RAID levels, advantages and disadvantages of each level, understanding of which RAID level is best practice for various use cases such as backup, performance, boot devices, etc., • Network technologies, strong understanding of Ethernet and TCP/IP, switching/routing, ability to work at all levels of the OSI model, strong knowledge of network aggregation and virtualization, LAGG, LACP, VIP, VLAN, • Storage filesystems, ZFS, GlusterFS, • Storage transport and network file system protocols, SMB, iSCSI, NFS, • Virtualization and hypervisors such as VMware vSphere / ESXi, Hyper-V, Xen / Citrix XenServer, Red Hat Enterprise Virtualization (RHEV), KVM, • Remote monitoring and management of host system technologies (mainly BMC/IPMI similar to HP iLO or Dell DRAC) and command-line utilities such as ipmitool, interpreting logs such as system event log and recommending/taking appropriate action, • Integrating commercially-available computer components into server systems from SuperMicro, ASUS, ASRock, Gigabyte, Dell, and others, • Hands on experience with systems assembly, installing motherboards and add on cards, NICs and transceivers, HBAs/expanders, HDDs, SSDs, wiring/cabling, server microprocessors, AMD (EPYC) and Intel (Xeon), • Diagnose the root cause of high level system failures - includes identifying failing components and source(s) of failure, • Research server and storage documents, determine Linux version interoperability, • Write/modify shell scripts as needed to run tests and benchmarks, automation of tasks is a plus, • Remote login and command-line execution, file transfer, SSH, FTP, • Benchmarking methods, test diagnostics and stress testing of computer hardware (CPU, memory, networking, storage), • Strong written and verbal communication skills, demonstrated ability to support customers (internal and/or external), • Red Hat Certified Systems Administrator (RHCSA), SUSE Certified Administrator (SCA), or equivalent, • VMware vSphere / ESXi Certification - VMware Certified Professional or equivalent, • Strong knowledge of High-Performance Computing (HPC), • Deep knowledge of Storage Solutions, • Deep knowledge of Networking both hardware and software, • Familiarity with accelerated computing technologies (e.g., GPUs) Equal Employment Opportunity: iXsystems DBA TrueNAS, Inc provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience