Product Management Director
2 days ago
Scottsdale
Job Description Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is seeking a Director of Product Management to lead the strategy and execution of our Unified Customer Experience (CX) Platform, the company's next-generation product built to unify voice, chat, contact center, and AI-driven engagement in one modern stack. This is a high-impact individual contributor role with broad responsibility, influence, and autonomy—driving outcomes through vision, strategy, and cross-functional leadership rather than direct people management. As a senior member of the product organization, you'll own the "what" and "why" for a major portion of the unified CX platform—shaping direction in alignment with customer needs, business objectives, and market opportunities. You'll collaborate closely with Engineering, Design, Sales, Marketing, and Operations to ensure Nextiva's new platform delivers market-leading capability and enterprise-grade depth. Key Responsibilities: Product Vision & Strategy • Define, refine, and communicate a clear vision and multi-year roadmap for the Unified CX Platform that serves small business, mid-market, and enterprise customers., • Translate business goals into product strategies that drive measurable outcomes—adoption, satisfaction, revenue, and retention., • Stay ahead of CX market shifts, particularly in mid-market SaaS, where tools like Zendesk, Freshdesk, Intercom, Front, and Dialpad are evolving rapidly., • Own the end-to-end product lifecycle—from customer discovery and validation through launch, iteration, and scale., • Partner daily with Engineering and Design to turn vision into reality, balancing roadmap ambitions with technical feasibility., • Manage prioritization across competing business needs, ensuring on-time, in-scope delivery., • Drive improvements in feature depth and quality—for example, making AI and reporting capabilities truly enterprise-grade, not just "checkbox" features., • Act as the "CEO of your product," aligning stakeholders across Sales, Marketing, Finance, Operations, and Customer Success., • Collaborate with Product Marketing to create and refine go-to-market strategies, ensuring the right lead funnel, positioning, and messaging., • Work with Sales leadership to capture real-world feature requests and align roadmap priorities to customer demand., • Be the voice of the customer: conduct market and user research, synthesize insights, and translate feedback into action., • Analyze performance metrics and usage data to inform ongoing product decisions., • Track competitor moves and adjacent trends in CX, AI, and communications software., • Evangelize the product vision internally and externally, communicating clear direction and priorities to all levels., • Contribute to executive product strategy and represent CX platform direction in company-wide forums., • Education: Bachelor's degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree a plus., • Experience: 10 + years of SaaS product management experience with end-to-end ownership., • Domain Expertise: Proven track record with CX, Contact Center, or Communication Platforms—e.g., Zendesk, Freshdesk, Intercom, Front, Dialpad., • Strategic Acumen: Ability to define vision, drive alignment, and lead complex cross-functional initiatives., • Execution Excellence: Deep experience in agile product delivery, roadmap planning, and backlog prioritization., • Customer Focus: Demonstrated success using research and data to guide decision-making., • Business Acumen: Understanding of SaaS metrics, P&L impact, and trade-offs that drive growth. Nextiva's most successful team members share common traits and behaviors: • Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success., • Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $160,000 - $250,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage, • Insurance 💼 - Life, disability, and supplemental indemnity plans, • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays, • Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA, • Wellness 🤸️ - Employee Assistance Program and comprehensive wellness initiatives Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MS1 #LI-REMOTE Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.