Product Deployment Specialist
2 months ago
San Francisco
Job Description:\n\nWho is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity Flock Safety is looking for a Product Deployment Specialist to join our Product Deployment team. The Product Deployment team is composed of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers and drive our shift to be a multi-product company. A day in the life of this role might involve traveling to install pilot devices for a new product, providing feedback on new engineering hardware concepts, and working with the Device team to solve issues in the field. Additionally, you’ll be at the forefront of surveying, deploying, and maintaining cutting-edge drone systems that support public safety agencies. You’ll support the technical aspects of DFR (Drone as First Responder) deployments, primarily focused on hardware installation, ensuring each project is executed smoothly and to Flock’s high standards. As a key contributor, you’ll collaborate closely with project managers, engineers, and external vendors to optimize our deployment processes and help scale the DFR program. The ideal candidate has experience as a technician in the field with a familiarity with product operations and has demonstrated excellent leadership skills. Ultimately, a top-notch Product Development Specialist should be action-oriented with strong field work and problem-solving skills. Required Availability: Work hours are M-F with occasional extended hours in order to meet project deadlines and customer expectations. Travel: 80% travel required. Expect to be on the road 3-4 days per week performing activities (e.g. installation, maintenance, testing) across the US. Preferred Location: West Coast region. Support key field initiatives to bring products to market and scale our DFR (Drone as First Responder) program including hardware installation and troubleshooting of various components, including dock systems, aircraft, radar, and other technical elements within the DFR deployment ecosystem Ability to work effectively with diverse teams (e.g., engineering, project management, and third-party vendors) to ensure the successful execution of deployments Monitor and document the status of work in the field and in the lab Proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, and gunshot detection devices Work with a bucket truck and/or ladder to work on equipment up to 30’ high Provide installation pictures via Flock field app Perform work in a safe and professional manner Meet with customers to discuss installation options and perform site surveys Communicate effectively with both internal teams and customers May require installing poles of varying lengths per install specifications with digging a minimum of 8” x 24” holes The Skillset Prior experience with fieldwork required and product development is a plus: construction, security systems, low voltage wiring, or similar (e.g. test and termination of RJ45 connectors, troubleshooting 110V/220V hardware connections Experience in a customer-facing technical role, offering on-site or remote technical support throughout the deployment lifecycle. Understanding of hardware troubleshooting, particularly with systems like drones, docking stations, radar, and other technology commonly used in DFR deployments. Knowledge of FAA Part 107: Solid understanding of FAA Part 107 regulations for drone operations, including safety protocols, airspace classifications, and regulatory compliance standards. Outstanding project management and communication (written, verbal) skills This role requires you to be 21+ in order to rent a vehicle from preferred providers. Willing to be trained to operate and drive a bucket truck and other heavy machinery (e.g. articulating manlifts, telehandler, etc) as well as drive a Dodge Promaster 1500 or similar company vehicle Comfortable working on and around ladders/heights Desire to work outdoors and comfortable working in all weather conditions Associate and/or bachelor degree Physical Activities Performed Frequently: Ascending or descending ladders, stairs, scaffolding, ramps, and poles Moving about to accomplish tasks or moving from one worksite to another Adjusting or moving objects up to 75 pounds in all directions Communicating with others to exchange information, often over the phone Repeating motions that may include the wrists, hands and/or fingers Operating machinery and/or power tools Operating motor vehicles or heavy equipment Constantly assessing the accuracy, neatness and thoroughness of the work assigned Environmental Conditions and Physical Demands Constant light work that includes moving objects up to 20 pounds. Frequently working in outdoor elements such as precipitation and wind. Frequent sedentary work that primarily involves sitting/standing. Frequent medium work that includes moving objects up to 50 pounds. Occasionally working in seasonal high and low temperatures. Occasionally working in noisy environments. Occasionally working in hazardous conditions: near highways or heavy traffic. Occasional heavy work that includes moving objects up to 100 pounds or more. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Product Deployment Specialist at Flock Safety. The First 30 Days The first 30 days are about learning the processes and procedures of the role and putting those concepts to practice with high attention to detail. At the end of 30 days, you should be able to run a variety of Flock fieldwork, complete this work in accordance with the field activity checklist, know who/where to reach out to for support and troubleshooting, and otherwise perform all functions required of the field technician role. Onboard and Understand: Gain a thorough understanding of Flock’s mission, values, and the specific objectives of our new products and DFR program, focusing on the technical aspects of the deployment process. Familiarize with Support Tools and Processes: Learn the internal systems, tools, and methodologies used to track customer deployments, monitor project schedules, and develop project documentation. Understand Product Details: Begin hands-on training with Flock products, including hardware components like drones, docking stations, and radar systems. Meet Key Stakeholders: Build relationships with cross-functional teams, including deployment engineers, project managers, and the Engineering team, as well as third-party partners. Shadow Team Members: Observe and assist with support tickets, learn escalation procedures, and begin handling less complex customer issues under the guidance of senior team members. By the end of the first month, the Deployment Specialist will be prepared to lead ongoing deployments, support troubleshooting hardware components, and assist in the survey and deployment process development. The First 60 Days Take Ownership of Deployments: They will be responsible for ensuring the proper installation and functionality of hardware, including LPR cameras, video cameras, gunshot detectors, docking stations, aircraft components, and radar systems Escalate Complex Issues: Triage more complex technical support issues and collaborate closely with engineering teams to provide solutions. Start identifying repeat issues and assist with creating solutions to prevent future occurrences. Develop Support Knowledge Base: Contribute to building a comprehensive support knowledge base, documenting solutions to common problems and providing guidance for support staff. Collaborate with Engineering: Work closely with engineers to understand technical challenges customers face and help resolve any bugs or issues that may arise during deployment. By the end of this phase, the Deployment Specialist will have gained valuable hands-on experience in supporting the technical and logistical challenges of all Flock deployments. 90 Days & Beyond Take Full Ownership of the Deployment Pipeline: Assume full responsibility for managing site survey assessments for active DFR deployments, ensuring the timely and efficient resolution of deployment questions and issues Lead Major Issue Resolution: You have built confidence cross-functionally and are recognized for being a leading voice on our product platform (LPR, Video, Audio, Aviation) installations and maintenance. Expand the Knowledge Base: Continue to develop and refine the support knowledge base, adding detailed documentation on hardware/software troubleshooting and best practices for deployment. Prepare for Future Growth: Play a pivotal role in scaling the deployment team by mentoring new hires and helping build out the team’s capabilities as the DFR program grows. By the end of the 90 days, the Deployment Specialist will be fully capable of independently deploying customer projects, troubleshooting hardware issues, and providing critical input to engineers for successful integration of systems for Operations. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners. Salary & Equity In this role, you’ll receive a starting salary of $60,000 - $90,000 as well as stock options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. #ZR Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Compensation Range: $60K - $90K
Cleaning
Driver & Delivery
Kitchen Porter
Chef & Cook
Waiters
Construction & Trades
Security
Fast Food
Salon & Beauty
Office & Admin
Retail
Sales & Marketing
Warehouse
Customer Service
Host & Hostess
Barista
Entertainment
Accounting & Finance
Animal Care
Art, Media, Design
Bar Staff
Child Care
Education
Engineering
Events & Promotion
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Online Jobs
Science
Sports & Wellness
Writing & Editing
Other