Customer Service Representative - Full-Time, In Office (NKC)
2 days ago
Kansas City
Job Description Description: Lauren’s Hope is an award-winning, locally owned e-commerce retailer specializing in high quality, customized, fashionable medical ID jewelry. We’re looking for a full-time Customer Service Representative to join our in-person team in North Kansas City, MO. If you’re energetic, detail-oriented, and customer-focused — and enjoy helping people by phone, email, and chat — this could be the perfect role for you. Schedule & Location: • Full-time, permanent position, • Monday–Friday, 8:00 AM – 4:30 PM, • Provide customer support via inbound phone calls, email, live chat, and text, • Assist customers in selecting, customizing, and purchasing products, • Recommend additional products to enhance the customer experience, • Resolve customer concerns and create positive resolutions, • Collaborate across departments to ensure exceptional customer service, • Accurately process and track orders using company systems, • Minimum of 1 year in customer service, customer care, or call center (phone-based preferred), • Strong verbal and written communication skills, • Proficient in Google Workspace (Gmail, Gcal, Drive, Sheets, Docs, etc.), • Excellent grammar, spelling, and typing accuracy for fast-paced email and chat responses, • Ability to multi-task, problem-solve, and stay organized in a fast-paced environment, • Competitive pay, • Medical, dental, vision, and 401(k) plan, • Paid time off How to Apply: Apply directly through ZipRecruiter. No calls or in-person drop-ins, please. Candidates must be eligible to work in the U.S. and be available to start immediately in our North Kansas City location. Company DescriptionAbout Us Lauren's Hope Medical ID Jewelry is a locally owned eCommerce brand headquartered in North Kansas City, MO. Woman-owned and led, Lauren's Hope has designed, produced, and sold quality, attractive medical ID jewelry for adults and kids for 24+ years. Our jewelry provides people with the safety and peace of mind they need, paired with the style and quality they want. Our work environment includes: Modern office setting Business casual work attire On-the-job training Safe work environment Growth opportunities A friendly, positive atmosphere Being part of the Lauren’s Hope team is a rewarding way to invest your time! We make a difference in people’s lives by providing beautiful medical IDs people truly want to wear. When people like their IDs, they’re more likely to wear them and therefore have them handy in an emergency. Our customers email, call, and even send postcards and letters telling us how their Lauren’s Hope medical ID bracelet saved their life or the life of someone they love. And you can be a part of that! In addition to doing meaningful work that helps people, we get to work in a beautiful, modern office space. Designed just for us, our office features a modern, full kitchen with lounge area, a beautifully furnished outdoor side yard/dining space, and natural light throughout. Located just blocks from fun local attractions like the River Market and Chicken n’ Pickle, we’re in the heart of beautifully revitalized North Kansas City, Mo. We offer competitive pay, a robust wellness benefits/insurance package, paid time off, a 401k plan with employer contribution, and more!About Us\r\n\r\nLauren's Hope Medical ID Jewelry is a locally owned eCommerce brand headquartered in North Kansas City, MO. Woman-owned and led, Lauren's Hope has designed, produced, and sold quality, attractive medical ID jewelry for adults and kids for 24+ years. Our jewelry provides people with the safety and peace of mind they need, paired with the style and quality they want.\r\n\r\nOur work environment includes:\r\nModern office setting\r\nBusiness casual work attire\r\nOn-the-job training\r\nSafe work environment\r\nGrowth opportunities\r\nA friendly, positive atmosphere\r\n\r\nBeing part of the Lauren’s Hope team is a rewarding way to invest your time! We make a difference in people’s lives by providing beautiful medical IDs people truly want to wear. When people like their IDs, they’re more likely to wear them and therefore have them handy in an emergency. Our customers email, call, and even send postcards and letters telling us how their Lauren’s Hope medical ID bracelet saved their life or the life of someone they love. And you can be a part of that!\r\n\r\nIn addition to doing meaningful work that helps people, we get to work in a beautiful, modern office space. Designed just for us, our office features a modern, full kitchen with lounge area, a beautifully furnished outdoor side yard/dining space, and natural light throughout. Located just blocks from fun local attractions like the River Market and Chicken n’ Pickle, we’re in the heart of beautifully revitalized North Kansas City, Mo. \r\n\r\nWe offer competitive pay, a robust wellness benefits/insurance package, paid time off, a 401k plan with employer contribution, and more!