Live chat jobs in Detroit, MichiganCreate job alerts

Cynet Health is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 3x12 hr nights Start Date: 09/23/2025 Duration: 15 weeks Pay: $2212 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Cynet Health is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $2194 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Cynet Health is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 3x12 hr nights Start Date: 09/23/2025 Duration: 15 weeks Pay: $2212 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Cynet Health is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 3x12 hr nights Start Date: 09/23/2025 Duration: 15 weeks Pay: $2212 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Cynet Health is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $2194 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Cynet Health is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $2194 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Cynet Health is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 5x8 hr days Start Date: 10/14/2025 Duration: 13 weeks Pay: $2262 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Cynet Health is seeking an experienced Labor and Delivery Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 3x12 hr nights Start Date: 09/22/2025 Duration: 13 weeks Pay: $2212 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Cynet Health is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Chat live with one of our recruiters 24x7 on our website @ .

Cynet Health is seeking an experienced Labor and Delivery Registered Nurse for an exciting Travel Nursing job in Detroit, MI. Shift: 3x12 hr nights Start Date: 09/22/2025 Duration: 13 weeks Pay: $2212 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ or schedule a call

Job DescriptionRequisition Title: Spanish Bilingual Customer Care Representative (Hybrid in Dearborn) (047AH) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Spanish Bilingual Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Guides provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company. The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels. This will include technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions, providing best in class service. The Rewards Guide will be responsible for providing timely, professional and accurate customer service within the contractual customer service metrics. During a Typical Day, You’ll · Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: · Utilizing available resources to accurately respond to customer inquiries through appropriate channels. · Corresponding with customers via mail channel as appropriate · Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action. · Rewards Guides may be assigned to specialize but will be cross trained to support the functions. · Provide inbound helpdesk support for member, dealer, and region employees on various issues including: · User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads · Website assistance to dealers and field personnel · Dealer enrollment process · Reviewing dealer parts statements · Process program cancellation requests · Determines the appropriate route for escalating complex issues based on the type of expertise required. · Document status of all interactions indicating appropriate outcome and follow up requirements · Establish a rapport and build confidence in the brand recognition by proactively promoting company's products and services. · Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise – consistently courteous with customers. · Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services. · Utilize all resources, including the call specific applications, to obtain the correct answer for the customer. · Document all actions in the appropriate call tracking system. · Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes. · Communicate customer service problem to Team Leader when necessary. · Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. · Maintain exceptional product knowledge as it relates to technical support and continuously updates knowledge of product and service offerings, current industry products, and technologies. · Performs additional responsibilities or projects as assigned. What You Bring to the Role · Six (6) months of customer service/sales experience in a contact center operations environment desired · Experience with customer contact system desired · Understanding of dealership operations and processes are desired. · Microsoft Office (Word, Excel, Outlook) What You Can Expect · Pay rate of $17 per hour +$2.00 Language Premium · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Onsite #LI-Hybrid

Job DescriptionWho is Flock? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity Are you a self-motivated and established outside sales professional that wants to make money selling an innovative technology while also solving crime? If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you. Flock is looking to add a Regional Account Executive to our growing Public Sector sales team. This person will play a key role in helping Flock grow, focusing on a single market, owning demand generation, partnerships, and full cycle software sales. The position is based out of Michigan, and requires regional travel up to 50% during peak seasons. The Skillset * 5-7 years of full cycle sales experience, with an emphasis on outside/field software sales. * Self-starter mentality with a willingness to learn, take initiative, and produce results in a defined territory. * Experience using outbound sales strategies to develop new business within a defined territory. * Able to quickly digest and learn technical products, and become the subject matter expert for your clients. * Strong presentation and demonstration skills. * Energized by solving customer's problems- e.g. consultative sales approach. * Enjoy working in a fast paced, data-driven sales environment. * Startup experience is a plus. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Regional Account Executive. The First 30 Days * Learn the market, understand existing customers, meet your peers, understand LE use cases, develop expertise in your industry in order to see success in your territory. * Pass your Demo Certification to receive your Book of Accounts. * Outbound activity outside of your normal required training and courses. The First 60 Days * Build your territory and drive pipeline through outbound, LE referrals, and your territory. * Join CSM calls, set up weekly 1:1s with Director, and other internal cross-functional bi-weekly meetings. * In-person shadowing, creating 16+ opportunities, and close your first deal. 90 Days & Beyond * Maintain accurate forecasting, weekly and bi weekly checkins with your Director and cross-functional teams. * Meet with a current customer for a ride along, a community liaison officer, and dispatcher. * Complete meetings with net new logos, create 20+ opportunities, and close 7 deals. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. * Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. * The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. * The Deep Dive Interview: You will meet with a VP to further discuss your experience. This is your chance to highlight your past successes and learnings and alignment to our company values and growth. * The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. * The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. Engineers may find themselves in coding interviews or architecture discussions, sales roles may present mock discovery calls, and leadership roles may craft 90 day plans. Your recruiter will inform you of which assessment you will be assigned and ensure you are fully prepared for your big day. Salary & Equity In this role, you’ll receive a starting OTE of $250,000, stock options, and uncapped commissions. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Compensation Range: $125K

Job DescriptionRequisition Title: Bilingual Spanish Customer Service Representative (046SZ) US-MI-DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual Spanish Customer Service Representative working on-site in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Bilingual Spanish Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat. During a Typical Day, You’ll • Provide an exceptional member experience in every interaction., • Provide insightful advice and direct support to members in need., • Diagnose issues and provide resolution with teaching and guidance., • Partner with legacy app owners for troubleshooting and resolution., • Research and resolve billing or payment issues., • Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program., • High school diploma required; an associate or bachelor’s degree is a plus, • Fluent in Spanish and English (both written and verbal), • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing, • A passion for exceptional customer service, the automotive industry, and cutting-edge technology, • Excellent communication skills – both verbal and written, • Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors, • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Customer Support / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at Moultrie, you will: Respond to customer inquiries via phone, email, live chat and text in a timely and professional manner; Troubleshoot and resolve customer issues and concerns; Provide accurate and helpful in

Job DescriptionRequisition Title: Bilingual French Customer Service Representative (04200) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You’ll * Provide an exceptional member experience in every interaction. * Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. * Partner with legacy app owners for troubleshooting and resolution. * Research and resolve billing or payment issues. * Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. * Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role * High school diploma required; Associate or bachelor’s degree is a plus * 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing * Fluent in French and English (both written and verbal) * A passion for exceptional customer service, the automotive industry, and cutting-edge technology * Excellent communication skills – both verbal and written * Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect • Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill (based on experience and other factors), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. As a Percepta team member, you can expect: • Culture of Service – to be treated like you are the customer from day one, • Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions, • Respect– a team that is accountable, dependable, and gives you their full attention, • Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization, • Career Growth – lots of learning opportunities for aspiring minds, • Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

Job DescriptionRequisition Title: Concierge Customer Service Representative (046SV) US-MI-DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Concierge Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Concierge Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat. During a Typical Day, You’ll • Provide an exceptional member experience in every interaction., • Provide insightful advice and direct support to members in need., • Diagnose issues and provide resolution with teaching and guidance., • Partner with legacy app owners for troubleshooting and resolution., • Research and resolve billing or payment issues., • Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program., • High school diploma required; an associate or bachelor’s degree is a plus, • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing, • A passion for exceptional customer service, the automotive industry, and cutting-edge technology, • Excellent communication skills – both verbal and written, • Starting pay range of $16.00 - $22.00 per hour (based on experience and other factors), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionRequisition Title: French Bilingual Customer Care Representative (0476K) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a French Bilingual Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Guides provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company. The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels. This will include technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions, providing best in class service. The Rewards Guide will be responsible for providing timely, professional and accurate customer service within the contractual customer service metrics. During a Typical Day, You’ll · Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: · Utilizing available resources to accurately respond to customer inquiries through appropriate channels. · Corresponding with customers via mail channel as appropriate · Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action. · Rewards Guides may be assigned to specialize but will be cross trained to support the functions. · Provide inbound helpdesk support for member, dealer, and region employees on various issues including: · User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads · Website assistance to dealers and field personnel · Dealer enrollment process · Reviewing dealer parts statements · Process program cancellation requests · Determines the appropriate route for escalating complex issues based on the type of expertise required. · Document status of all interactions indicating appropriate outcome and follow up requirements · Establish a rapport and build confidence in the brand recognition by proactively promoting company's products and services. · Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise – consistently courteous with customers. · Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services. · Utilize all resources, including the call specific applications, to obtain the correct answer for the customer. · Document all actions in the appropriate call tracking system. · Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes. · Communicate customer service problem to Team Leader when necessary. · Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. · Maintain exceptional product knowledge as it relates to technical support and continuously updates knowledge of product and service offerings, current industry products, and technologies. · Performs additional responsibilities or projects as assigned. What You Bring to the Role · Six (6) months of customer service/sales experience in a contact center operations environment desired · Experience with customer contact system desired · Understanding of dealership operations and processes are desired. · Microsoft Office (Word, Excel, Outlook) What You Can Expect · Pay rate of $17 per hour +$2.00 Language Premium · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Onsite #LI-Hybrid

Job DescriptionRequisition Title: Spanish Bilingual Customer Care Representative II (04786) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Spanish Bilingual Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You’ll · Provide an exceptional member experience in every interaction. · Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. · Partner with legacy app owners for troubleshooting and resolution. · Research and resolve billing or payment issues. · Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. · Identify and present out of the box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role · High school diploma required; Associate or bachelor’s degree is a plus. · 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing · A passion for exceptional customer service, the automotive Industry, and cutting-edge technology · Excellent communication skills – both verbal and written · Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect · Pay rate of $20 per hour + $2 Language Premium · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Hybrid

Job DescriptionRequisition Title: French Bilingual Customer Care Representative II (04787) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a French Bilingual Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You’ll · Provide an exceptional member experience in every interaction. · Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. · Partner with legacy app owners for troubleshooting and resolution. · Research and resolve billing or payment issues. · Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. · Identify and present out of the box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role · High school diploma required; Associate or bachelor’s degree is a plus. · 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing · A passion for exceptional customer service, the automotive Industry, and cutting-edge technology · Excellent communication skills – both verbal and written · Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect · Pay rate of $20 per hour + $2 Language Premium · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job DescriptionRequisition Title: Customer Care Representative II (0475J) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat. During a Typical Day, You’ll · Provide an exceptional member experience in every interaction. · Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance. · Partner with legacy app owners for troubleshooting and resolution. · Research and resolve billing or payment issues. · Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program. · Identify and present out of the box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role · High school diploma required; Associate or bachelor’s degree is a plus. · 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing · A passion for exceptional customer service, the automotive Industry, and cutting-edge technology · Excellent communication skills – both verbal and written · Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect · Pay rate of $23 per hour · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Hybrid

Job DescriptionRequisition Title: Customer Care Representative (0478A) US-MI-DearbornDescription At Percepta, we bring first-class service across each market we support. As a Customer Care Representative/Guides in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Guides provides exceptional customer service support for the Rewards Programs, which are loyalty marketing platforms designed to reward members for doing business with the company. The Rewards Guide will provide a high level of customer and dealer support through a variety of requests through multiple channels. This will include technical app support, concern resolution, detailed product information, sales incentives/campaign support, and general information and/or questions, providing best in class service. The Rewards Guide will be responsible for providing timely, professional and accurate customer service within the contractual customer service metrics. During a Typical Day, You’ll · Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: o Utilizing available resources to accurately respond to customer inquiries through appropriate channels. o Corresponding with customers via mail channel as appropriate · Responsible for reviewing customer concerns and inquiries, determining the appropriate actions based upon job aids and existing desktop solution tools, and taking the appropriate action. · Rewards Guides may be assigned to specialize but will be cross trained to support the functions. · Provide inbound helpdesk support for member, dealer, and region employees on various issues including: o User access, promotion information, site navigation, system errors and performance, billing, reporting and dealer list uploads o Website assistance to dealers and field personnel o Dealer enrollment process o Reviewing dealer parts statements o Process program cancellation requests · Determines the appropriate route for escalating complex issues based on the type of expertise required. · Document status of all interactions indicating appropriate outcome and follow up requirements · Establish a rapport and build confidence in the brand recognition by proactively promoting company's products and services. · Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill and expertise – consistently courteous with customers. · Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services. · Utilize all resources, including the call specific applications, to obtain the correct answer for the customer. · Document all actions in the appropriate call tracking system. · Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes. · Communicate customer service problem to Team Leader when necessary. · Support operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction. · Maintain exceptional product knowledge as it relates to technical support and continuously updates knowledge of product and service offerings, current industry products, and technologies. · Performs additional responsibilities or projects as assigned. What You Bring to the Role · Six (6) months of customer service/sales experience in a contact center operations environment desired · Experience with customer contact system desired · Understanding of dealership operations and processes are desired. · Microsoft Office (Word, Excel, Outlook) What You Can Expect · Pay rate of $17 per hour · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other. #LI-Onsite #LI-Hybrid

Job DescriptionRequisition Title: Customer Service Representative (046SY) US-MI-DearbornDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative (specializing in the automotive industry) working on-site in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat. During a Typical Day, You’ll • Provide an exceptional member experience in every interaction., • Provide insightful advice and direct support to members in need., • Diagnose issues and provide resolution with teaching and guidance., • Partner with legacy app owners for troubleshooting and resolution., • Research and resolve billing or payment issues., • Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program., • High school diploma required; an associate or bachelor’s degree is a plus, • 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing, • A passion for exceptional customer service, the automotive Industry, and cutting-edge technology, • Excellent communication skills – both verbal and written, • Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College) In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program. In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.