Live chat jobs in Madison, WisconsinCreate job alerts

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. Job Type: Full Time Shifts Available: 3rd Compensation: $19.00/hr-$22.00/hr Accelerated training program: Ability to earn up to $3.00/hr. more per hour within 12 months from hire. New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Benefits: • Medical, Dental, Vision, and Prescription Drug Insurance, • Health and Wellness Incentives, • Paid Vacation and Holidays, • 401(k) with Cargill matching contributions, • Flexible Spending Accounts (FSAs), • Short-Term Disability and Life Insurance, • Employee Assistance Program (EAP), • Tuition Reimbursement, • Employee Discounts A Typical Workday May Include: • Operating equipment and technology tools throughout the facility which may include mixers, batching, mills, grinders, packing, weighing, palletizers, etc., • Collecting product samples and supervising tank levels, utilizing computer systems to input and record data as necessary, • Manufacturing products to ensure that they meet specifications, • Interacting regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork focused environment, • Operating mobile equipment such as forklifts, loaders, etc., • Understanding and adhering to all safety policies and procedures, • Maintaining a safe and clean work environment, • Other duties as assigned What You Will Need: • Eligible to work in the United States without a visa sponsorship, • Be 18 years or older, • Ability to perform physical job duties which may include bending, lifting up to 55lbs., kneeling, climbing, crawling, and twisting, with or without reasonable accommodation, • Ability to work in varied indoor and outdoor conditions which may include heat, cold, dust, loud noise, etc., with the use of personal protective equipment (PPE), • Basic computer skills, • Ability to work in elevated areas (4 feet and above), • Ability to understand and communicate in English (verbal/written), • Ability to work overtime including holidays, nights, weekends, or different shifts with advance notice What Will Put You Ahead: • High school diploma/GED or a minimum of two years equivalent work experience, • Experience in production-related work Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement. Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply Now button OR use _ to create a login to apply.

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. Job Type: Full Time Shifts Available: 3rd Compensation: $19.00/hr-$22.00/hr Accelerated training program: Ability to earn up to $3.00/hr. more per hour within 12 months from hire. New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Benefits: • Medical, Dental, Vision, and Prescription Drug Insurance, • Health and Wellness Incentives, • Paid Vacation and Holidays, • 401(k) with Cargill matching contributions, • Flexible Spending Accounts (FSAs), • Short-Term Disability and Life Insurance, • Employee Assistance Program (EAP), • Tuition Reimbursement, • Employee Discounts A Typical Workday May Include: • Operating equipment and technology tools throughout the facility which may include mixers, batching, mills, grinders, packing, weighing, palletizers, etc., • Collecting product samples and supervising tank levels, utilizing computer systems to input and record data as necessary, • Manufacturing products to ensure that they meet specifications, • Interacting regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork focused environment, • Operating mobile equipment such as forklifts, loaders, etc., • Understanding and adhering to all safety policies and procedures, • Maintaining a safe and clean work environment, • Other duties as assigned What You Will Need: • Eligible to work in the United States without a visa sponsorship, • Be 18 years or older, • Ability to perform physical job duties which may include bending, lifting up to 55lbs., kneeling, climbing, crawling, and twisting, with or without reasonable accommodation, • Ability to work in varied indoor and outdoor conditions which may include heat, cold, dust, loud noise, etc., with the use of personal protective equipment (PPE), • Basic computer skills, • Ability to work in elevated areas (4 feet and above), • Ability to understand and communicate in English (verbal/written), • Ability to work overtime including holidays, nights, weekends, or different shifts with advance notice What Will Put You Ahead: • High school diploma/GED or a minimum of two years equivalent work experience, • Experience in production-related work Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement. Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply Now button OR use _ to create a login to apply.

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. Job Type: Full Time Shifts Available: 3rd Compensation: $19.00/hr-$22.00/hr Accelerated training program: Ability to earn up to $3.00/hr. more per hour within 12 months from hire. New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Benefits: • Medical, Dental, Vision, and Prescription Drug Insurance, • Health and Wellness Incentives, • Paid Vacation and Holidays, • 401(k) with Cargill matching contributions, • Flexible Spending Accounts (FSAs), • Short-Term Disability and Life Insurance, • Employee Assistance Program (EAP), • Tuition Reimbursement, • Employee Discounts A Typical Workday May Include: • Operating equipment and technology tools throughout the facility which may include mixers, batching, mills, grinders, packing, weighing, palletizers, etc., • Collecting product samples and supervising tank levels, utilizing computer systems to input and record data as necessary, • Manufacturing products to ensure that they meet specifications, • Interacting regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork focused environment, • Operating mobile equipment such as forklifts, loaders, etc., • Understanding and adhering to all safety policies and procedures, • Maintaining a safe and clean work environment, • Other duties as assigned What You Will Need: • Eligible to work in the United States without a visa sponsorship, • Be 18 years or older, • Ability to perform physical job duties which may include bending, lifting up to 55lbs., kneeling, climbing, crawling, and twisting, with or without reasonable accommodation, • Ability to work in varied indoor and outdoor conditions which may include heat, cold, dust, loud noise, etc., with the use of personal protective equipment (PPE), • Basic computer skills, • Ability to work in elevated areas (4 feet and above), • Ability to understand and communicate in English (verbal/written), • Ability to work overtime including holidays, nights, weekends, or different shifts with advance notice What Will Put You Ahead: • High school diploma/GED or a minimum of two years equivalent work experience, • Experience in production-related work Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement. Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply Now button OR use _ to create a login to apply.

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. Job Type: Full Time Shifts Available: 3rd Compensation: $19.00/hr-$22.00/hr Accelerated training program: Ability to earn up to $3.00/hr. more per hour within 12 months from hire. New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196. Benefits: • Medical, Dental, Vision, and Prescription Drug Insurance, • Health and Wellness Incentives, • Paid Vacation and Holidays, • 401(k) with Cargill matching contributions, • Flexible Spending Accounts (FSAs), • Short-Term Disability and Life Insurance, • Employee Assistance Program (EAP), • Tuition Reimbursement, • Employee Discounts A Typical Workday May Include: • Operating equipment and technology tools throughout the facility which may include mixers, batching, mills, grinders, packing, weighing, palletizers, etc., • Collecting product samples and supervising tank levels, utilizing computer systems to input and record data as necessary, • Manufacturing products to ensure that they meet specifications, • Interacting regularly with peers and management to pursue continuous improvement of facility operations and promote a teamwork focused environment, • Operating mobile equipment such as forklifts, loaders, etc., • Understanding and adhering to all safety policies and procedures, • Maintaining a safe and clean work environment, • Other duties as assigned What You Will Need: • Eligible to work in the United States without a visa sponsorship, • Be 18 years or older, • Ability to perform physical job duties which may include bending, lifting up to 55lbs., kneeling, climbing, crawling, and twisting, with or without reasonable accommodation, • Ability to work in varied indoor and outdoor conditions which may include heat, cold, dust, loud noise, etc., with the use of personal protective equipment (PPE), • Basic computer skills, • Ability to work in elevated areas (4 feet and above), • Ability to understand and communicate in English (verbal/written), • Ability to work overtime including holidays, nights, weekends, or different shifts with advance notice What Will Put You Ahead: • High school diploma/GED or a minimum of two years equivalent work experience, • Experience in production-related work Considered candidates will receive a phone call from a (952) area code. Please note that this position does not include relocation reimbursement. Equal Opportunity Employer, including Disability/Vet To apply using chat/text, please click Apply Now button OR use _ to create a login to apply.

Cynet Health is seeking an experienced MRI Tech for an exciting Travel Allied job in Madison, WI. Shift: 5x8 hr days Start Date: 07/27/2026 Duration: 17 weeks Pay: $2868.43 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ https://cynethealth.com or schedule a call https://calendly.com/cynethealth

Cynet Health is seeking an experienced Cath Lab Tech for an exciting Travel Allied job in Madison, WI. Shift: 5x8 hr days Start Date: 07/20/2026 Duration: 13 weeks Pay: $3026 / Week About Cynet Health: Ranked #5 Best Travel Nursing Companies 2022 by BluePipes. We offer the most competitive pay for every position we fill. We understand this is a partnership. You will have no surprises. Your salary will be discussed upfront and there will be no troubling negotiation tactics. Chat live with one of our recruiters 24x7 on our website @ https://cynethealth.com or schedule a call https://calendly.com/cynethealth

Mercier Consultancy is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives to join our team in the picturesque island nation of Malta! In this essential role, you will provide exceptional support to our Dutch-speaking clients, ensuring their inquiries are met with professionalism and care. Malta, known for its stunning coastline, rich history, and vibrant culture, provides a perfect backdrop for your career advancement while enjoying a unique Mediterranean lifestyle. If you are passionate about customer service and eager to take on a new challenge, we invite you to apply! • Deliver outstanding customer service in Dutch through various communication channels, including phone, email, and live chat., • Assist customers with their inquiries about products and services, providing accurate information and solutions., • Effectively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document customer interactions thoroughly and contribute to service improvement initiatives., • Collaborate with colleagues to improve service quality and tackle common challenges., • Stay knowledgeable about company offerings and industry trends in order to provide informed assistance., • Engage in ongoing training and development to continuously enhance your customer service skills., • Fluency in Dutch and English is required, along with strong written and verbal communication skills., • Previous experience in customer service is preferred, but a positive attitude and willingness to learn are equally important., • Strong problem-solving skills and a commitment to delivering excellent customer service., • Able to manage multiple inquiries effectively in a fast-paced environment., • Basic computer proficiency and experience with customer service software is advantageous., • A willingness to relocate to Malta and embrace its vibrant culture., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

Welcome to Decision Foundry - Data Analytics Division! We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels. Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success. We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. We win as an organization through our core tenets. They include: · One Team. One Theme. · We sign it. We deliver it. · Be Accountable and Expect Accountability. · Raise Your Hand or Be Willing to Extend it Role summary We are seeking a Salesforce Agentforce Developer, for our client. You'll build Agentforce agents that handle live customer support in production. Not sandbox pilots. Real contact centers, real cases, real escalations. This is a hands-on consulting role. One engagement might be an autonomous Service Replies Agent that deflects password resets and subscription cancellations. The next might be Agentforce Voice wired into a Genesys or Amazon Connect stack, with real-time transcription, intent detection, and clean handoffs to human agents. You own both. You'll be opinionated about when an agent is the right answer and when a Flow, a well-configured Service Console, or a deterministic workflow belongs instead. Clients often ask for agents because agents are the thing they've been reading about. Part of the job is pushing back. The other part is shipping the agents that do belong, grounded in Data Cloud, guard-railed through the Einstein Trust Layer, and handed off correctly when a human needs to take the call. You'll work directly with client architects, service leaders, and contact center operations. Explaining why grounding matters, why an action should be Apex-backed, and why voice agents behave differently than chat agents is part of the delivery. Responsibilities • Design and ship Agentforce agents end-to-end: Topics, Actions, Instructions, Prompt Templates, and the Apex that backs them., • Configure Data Cloud grounding (DMOs, Data Graphs, retrieval patterns) so agents respond with real customer context instead of hallucinations., • Implement Agentforce Voice deployments when the engagement calls for it: CTI integration, real-time transcription, intent detection, call summarization, escalation routing., • Build the Service Cloud foundation agents sit on: Case Management, Omni-Channel routing, Knowledge, Entitlements, SLA Milestones., • Design escalation logic that routes between autonomous handling and human agents based on case value, confidence, and business rules., • Own the Apex, LWC, and integration code that ties agents to the rest of the client's Salesforce org and external systems., • Lead technical discovery, scope Agentforce engagements, and translate support operation goals into concrete agent designs., • Run eval and quality review for agent responses before anything hits production. Qualifications • 5+ years hands-on Salesforce development with demonstrated Apex, LWC, and Flow delivery on client engagements., • Shipped at least one Agentforce implementation in production. Not a POC, not a Trailhead exercise. You can name the Topics, Actions, and grounding strategy you built., • Strong Service Cloud background: Case Management, Omni-Channel, Knowledge, and agent console configuration., • Salesforce Certified Agentforce Specialist., • Salesforce Certified Platform Developer I., • Client-facing consulting experience with an SI partner, boutique, or in-house consulting team. Preferred Qualifications • Hands-on Agentforce Voice deployment: contact center integration, real-time transcription, intent detection, intelligent routing., • Service Cloud Voice implementation via Amazon Connect or Genesys Cloud CX., • Salesforce Certified AI Specialist or Service Cloud Consultant., • Platform Developer II., • Multiple production Agentforce agents shipped across different agent types (Autonomous, Service Replies, Email Replies, Employee)., • Track record of choosing a Flow or workflow over an agent when that was the right call. Tech Stack • Salesforce Agentforce, Agentforce Voice, Agent Builder, Prompt Templates, Einstein Trust Layer, Data Cloud, Service Cloud, Service Cloud Voice, Apex, Lightning Web Components, Salesforce Flow, Omni-Channel, SFDX, • Work Model – Onsite, • Employment Type - Full-time, • Salary - $90 – $120/hour, • Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as we scale. You will be leading a team of support associates in onboarding, training, measuring objectives, and enhancing processes. Members of the CX team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, educational courses, community events, collaborative content, and more. This role plays a pivotal part in ensuring the team's success in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner moving forward. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. What you'll do Act as the “Voice of CX", raising key needs during planning Partner with Leadership to understand the business processes, pain points, and goals of the organization Manage a team of support associates, provide training, onboarding, and measure performance Interview and help scale the support team Maintain and promote company best practices and standards for support Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline CX workflows You should have 3+ years of experience in customer experience 1+ years of management experience Knowledge of intercom or similar ticketing systems You have worked within multichannel support operations (chat, email, phone) Excellent written and verbal communication skills Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Tech/start-up work experience is a plus but not required The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

At Feather, we are making insurance honest, transparent, and simple. We do this by building products that are easy to use and understand, and they are being used by thousands of happy customers every day. We are looking for a full-stack engineer to join our product team. In this role, you’ll be working alongside talented developers, product managers, and designers from around the world. You will contribute across all of our technical stack — from frontend, to backend, to data and infrastructure — and help us launch new products throughout Europe. • We’re small, lean, and we love what we do. The usual buzzwords here, except we actually mean them. Staying small helps us focus on what matters, and we want to keep it that way., • A modern tech stack to work with. We use TypeScript with , and React. Our CI/CD runs on GitHub actions, and the code is deployed to GCP with Docker and _., • You’ll work on a product that is loved by customers. Our excellent and reviews speak for themselves., • There's plenty of space to grow. We trust you to take ownership and make decisions from day one, and we will give you all the support and mentorship you need to succeed., • You’ll have the freedom to explore and innovate. Our regular let you experiment with new technologies and ideas. In fact, our design system and several other internal tools were once a hack day project., • Unique company perks. We offer a remote-first work environment (EU-only), yearly education and home-office budgets, regular company retreats and dinners, and an option to take a sabbatical to recharge or pursue personal goals.Above all, we value excellent communication and self-management. At Feather, you’ll be trusted with significant responsibility early on and will wear many hats. We’re looking for engineers with a strong product mindset who are comfortable diving into product work beyond just coding. If you thrive in environments with a fair degree of uncertainty and enjoy shaping both the “what” and the “how” of building products, you’ll fit right in. But if you prefer a traditional setup where engineers focus solely on writing code while PMs handle the rest, Feather might not be the right place for you. Of course, your tech skills are still most important, and here is the baseline: • You’ve built full-stack applications with React and node.js, backed by a SQL database., • You have an eye for design, care about accessibility and are comfortable contributing to our design system _., • You can write clean, maintainable, and reusable code and make design decisions regarding the architecture., • You have a good understanding of how modern codebases are maintained and deployed – containers, VMs, CI/CD, testing.But that’s it. We don’t expect you to know everything about the latest hype architecture or framework that the internet is raving about. Quite the opposite—we would prefer someone curious but practical, who can pick the right, often boring, tool for the job. We don’t care about degrees or formal years of experience as a software developer. We encourage people who switched to engineering late in their careers to join. If you enjoy the challenge and can learn fast, the team will provide you with every bit of support you need.In 2025, we aim to expand our insurance products and customer base across the EU while keeping our team intentionally lean, focused and pragmatic. In a nutshell, you will work on product features in a highly collaborative, small team. There will be lots of hands-on coding, but that’s only a part of the job. We expect you to contribute beyond the codebase, to get involved in shaping the projects on our roadmap, and to lead projects early on. This role is full-stack, and you’ll face a wide variety of challenging problems that will push you to grow and excel. From day one, you’ll ship code to production, and over time, you’ll explore every corner of our product. Here’s a glimpse of what you’ll work on: • Scale and optimize our React SPA, improving performance for daily users., • Work on a signup flow builder to support rapid launches in new countries., • Enhance UI/UX, accessibility, and our design system, _., • Automate policy management backend jobs with _., • Collaborate across teams: data, marketing, customer support, and insurance., • Introduce new payment methods to our _-backed checkout screen., • Manage our serverless GCP infra with _ and Docker., • Experiment with low-code tools like , and _., • Develop robust REST APIs with NestJS, Prisma and PostgreSQL., • Streamline the customer support work in a GraphQL/React admin panel., • Propose architectural changes using our _., • Improve claims, notifications and auth in our iOS/Android _ apps., • Integrate out marketing website with a self-hosted ., • Bring your own ideas to life during our regular _., • Introduction call. We'll have a chat over Google Meet, ask you a few questions about your past experience, and talk shortly about projects you've worked on (30 min)., • Technical interview. In another video call, we'll ask you questions relevant to the job description. This would be a mix of theoretical and practical questions. We promise, there won't be any puzzles! (30-45 min)., • Live coding session. At this stage, you'll have a pair programming session with one or two engineers from our team. This will help us understand how you think and collaborate (2h)., • Chat with the founders. We’d like to know more about you! This will also be a great time for you to ask any questions about the company (30min)., • Offer., • We’re huge advocates for diversity and inclusion. From LGBTQ+ events to open discussions about eliminating bias, we highly encourage people from underrepresented groups to apply., • We also encourage people without degrees to apply: we believe that what you've worked on and achieved is way more important than on-paper qualifications.

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Senior Product Manager on the Developer Ecosystem & Partner Platform team. We create the building blocks that let partners and developers extend BILL—reliable APIs, intuitive integration paths, and a cohesive end‑to‑end developer experience. In this highly technical, cross‑functional role, you’ll shape platform capabilities that enable direct developers, app publishers, and embedded partners to integrate, build, and scale with confidence. You’ll collaborate closely with engineering and partner‑facing teams to deliver platform features that are easy to adopt and built for scale. Your work will power real customer use cases across BILL’s product surface area and accelerate ecosystem growth—so developers can spend less time on plumbing and more time creating value. Responsibilities: Drive execution of core Developer Platform initiatives that enable efficient partner and developer integrations. Define, prioritize, and deliver a clear roadmap for APIs, integration workflows, and platform capabilities that support a growing ecosystem. Partner with engineering and adjacent BILL product teams to ship high‑quality, scalable platform features. Gather, synthesize, and translate feedback from developers, partners, and internal stakeholders into crisp product requirements and user stories. Elevate the end‑to‑end developer experience—APIs, documentation, onboarding, and integration tooling—in close collaboration with technical writers. Use data, instrumentation, and qualitative insights to measure outcomes and continuously iterate on platform usability and reliability. We’d love to chat if you have: Product management experience building developer platforms, APIs, or partner ecosystems. Strong technical fluency and a history of working closely with engineers. A customer‑ and partner‑centric mindset with a passion for enabling others to succeed. Excellent communication skills and a track record of effective cross‑functional collaboration. Proven ability to deliver results in fast‑paced, ambiguous environments. Desired Qualifications: Experience improving API developer experience (DX), documentation systems, and onboarding flows. Background working with embedded partners or third‑party app marketplaces. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. #LI The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $142,000 - $170,400 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $120,700 - $144,800 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP), • HSA & FSA accounts, • Life Insurance, Long & Short-term disability coverage, • Employee Assistance Program (EAP), • 11+ Observed holidays and wellness days and flexible time off, • Employee Stock Purchase Program with employee discounts, • Wellness & Fitness initiatives, • Employee recognition and referral programs, • And much more Don’t believe us? Check out our culture, benefits, and teams on our , , or _ pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our _ describes how BILL treats the personal information it receives from applicants.

Join the Newstel Talent Pool – Multilingual Customer Service Agents At Newstel Portugal, we’re building a Talent Pool of skilled virtual Customer Service Agents who are fluent in English plus one of the following languages: • Portuguese, • Spanish, • Italian, • German, • Dutch, • Swedish, • Danish This is not for a current opening, but by joining our Talent Pool you’ll be the first to hear about exciting future opportunities. Why Join Our Talent Pool? • Be considered early for upcoming roles across our expanding international projects., • Flexible work options:, • Fully remote across Portugal, • Access to modern offices near Lisbon and Faro, • Become part of a multilingual, innovative, and people-focused team supporting global e-commerce clients. What We’re Looking For • Fluency in English plus one of the listed languages., • A minimum of 1 year’s experience in virtual customer service., • Ideally, experience across multiple channels: voice, email, and live chat., • Strong communication skills, empathy, and a passion for delivering excellent service. What’s Next? By applying, you’re expressing interest in joining our Talent Pool. When roles become available that match your profile, you’ll be contacted directly by our recruitment team. Ready to connect with future opportunities at Newstel Portugal? Apply now and become part of our growing international talent community!

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. The Partnerships Team is looking for a stellar Field Sales Representative—who has a background in roofing supply, manufacturing, or any relevant adjacent industries—and that can drive Roofr’s partner enablement program for its current and future supplier alliances in regions across North America. A strong communicator and skilled in sales and account management, the candidate will be recognized for their abilities to prioritize and execute on key partnership enablement strategies, product training and onboarding, and develop long-term and sustainable relationships that drive net-new opportunities for Roofr’s revenue team. The candidate will work closely with several internal stakeholders including, including sales, marketing, operations, and other teams within the partnerships group to deepen Roofr’s partnerships with the roofing supply vertical. What you get to do: • Own existing branch relationships and enable their sales reps for new opportunities in your allocated territory, • Be responsible for driving partner growth through partner engagement and enablement programs, • Become the main point of contact for partners for all subjects related to Roofr and our products that are assigned to you, • Provide effective Roofr product training and onboarding support for our new partners, • Plan, forecast, and meet monthly and quarterly departmental objectives and quotas, • Own engagement responsibilities by organizing and hosting timely and localized community events and meetings, • Provide Roofr product updates through in-person, or virtual, trainings, presentations, and meetings, • Travel to partner sites/locations regularly (estimated 1-2 weeks per month), • Become a master of Roofr’s PRM & CRM for partner-related updates, • Work cross-functionally with Roofr’s sales, success, revops, and support leaders to define priorities and resolve any issues between Roofr and the partner What you bring to the role: • 5+ years of account management and/or relationship management experience, • Experience working in channel partnerships is a huge plus, • Experience managing partnerships in a business development environment with Roofing supply companies is a huge plus, • Experience with relevant or modern tooling such as CRMs (Hubspot/Salesforce), PRMs (Partner stack), Asana, Google suite, • Excellent organizational skills, attention to detail, and the ability to multi-task/switch gears in a fast-paced environment, • Excellent verbal and written communication skills and presentation skills, • Excel at building and maintaining internal and external relationships and navigating organizations, and making relevant, high-producing connections, • Ability to work collaboratively or independently with minimal supervision, • Ability to manage influence through persuasion, negotiation, and consensus building Who You Are: • You are an outstanding communicator with a proven ability to foster long-term relationships with various types of stakeholders and people of diverse backgrounds, • You are well organized, (e.g., diligent with note-taking, punctual with all virtual and in-person meetings, etc.), • You have a team-centric attitude that adapts well to consensus decision-making and enjoys collaborative work, • You have an affinity for technology and start-ups, • You are outgoing, someone who looks forward to traveling and meeting our partners in person!, • You are comfortable being a brand ambassador, representing Roofr at events and being featured across our social media/marketing channels Compensation Range: $85,000.00 - $92,500.00 base + commission USD 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: • 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!, • 1 Friday off per month (we call those our laundry days!), • Company wide paid shutdown for the week between Christmas and New Years, • Flexible time off, • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada, • RRSP/401k match, • Generous Parental Leave policy 🤝 Perks: • We host an annual company retreat with great team building activities, • Ample learning and development opportunities to continue growing your career, • Home office setup stipend, • Internet and phone allowance, • Remote first culture, • Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: _. If you receive any suspicious messages or have questions, reach out to us at _. Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Osmind is a public benefit corporation advancing psychiatry through technology, services, and real-world evidence. Our software and services are used by 1,000+ interventional psychiatry practices across the U.S., the largest network of its kind. Our platform also supports life sciences companies developing and scaling access to cutting-edge treatments. RevOps at Osmind owns the revenue architecture across the full customer journey — from first marketing touch through closed-won, onboarding, expansion, and retention. That journey runs across four distinct go-to-market motions: scaled SMB sales, mid-market sales-led with outbound, clinician customer engagement and upsell, and enterprise life sciences. Each has its own pipeline definitions, handoff logic, channels and conversion metrics. Keeping them clean, connected, and compounding is the core challenge. This role reports to the VP of Growth. You'll inherit a modern stack (HubSpot, ChiliPiper, Gong, Cargo, Unify, Lovable, DocuSign, Arrows, Pylon, Chameleon) and be expected to extend it with AI-native workflows from day one. We're looking for someone who brings GTM engineering instincts to every system they touch. You’re excited to build revenue systems on the frontier of what’s possible today - learning from the dynamically evolving best practices, applying them to Osmind’s needs and sharing your learnings with the broader team. You’ll have the AI tools you need to be successful, whether that’s Claude (chat, cowork or code), Cursor, Cargo, Zapier or Lovable. What success looks like in the first 6 months: The revenue engine runs end-to-end with clean handoffs at every stage, actionable intelligence flowing to the right people, and an orchestrated GTM that delivers an exceptional customer experience from acquisition through retention and expansion. You've built AI-powered infrastructure the GTM team runs on and shipped automations yourself that eliminated the highest-friction manual work. You know the revenue engine inside and out and have a clear point of view on where it goes next. Revenue architecture across four GTM motions Design and maintain the pipeline stages, routing logic, handoff workflows, and conversion metrics for each motion. Marketing, sales, implementation, customer success, support, finance, and leadership all run on this architecture. GTM systems administration Own and administer HubSpot (including Operations Hub), ChiliPiper, Gong, Cargo, Unify, DocuSign, Arrows, Pylon, Chameleon, and integrations between them. Maintain data integrity across the stack. Evaluate and integrate new tools as the stack evolves. AI-native operations and automation Build production-grade agentic workflows for data enrichment, lead routing, CRM hygiene, and reporting. Apply AI to surface insights and reduce manual overhead. Own the AI enrichment pipeline for outbound targeting. Stay current on the tooling landscape and bring recommendations proactively. Data enablement and reporting Build and maintain dashboards and reporting for leadership and Finance, including Metabase for BI and operational reporting. Drive attribution methodology across all four motions. Partner with Finance on forecasting models. Partner with Data team on all things modern data stack to support GTM and Finance use cases — while the Data team owns ETL (Fivetran), data models (dbt) and reverseETL (Census), you should understand how your data architecture decisions in the GTM stack impact this work and be able to PM the data activation and reporting use cases. And have an opinion on when to use the modern data stack architecture vs. the more AI-native options. Campaign and outbound operations Architect campaign infrastructure in lockstep with the growth team. Own outbound infrastructure: account prioritization, signal-based triggers, sequence tooling. • 30 days: Full working knowledge of all GTM systems, documented handoffs and workflows, prioritized backlog of gaps ranked by revenue impact, • 60 days: Highest-impact agentic workflows are live. Production-grade automation targeting the outbound enrichment pipeline and the most manual reporting processes, not prototypes., • 90 days: Outbound motion is scaling — account scoring, sequence infrastructure, and signal-based triggers running reliably and improving week-over-week, • 5–8 years in revenue operations, sales operations, or marketing operations in B2B SaaS, • Hands-on CRM administration depth — workflow logic, pipeline architecture, integrations; you've built things in it, not just used it, • Multi-motion GTM experience: designed and maintained 2+ distinct GTM motions with separate pipeline definitions and handoff workflows — you built the architecture, not inherited it, • AI-native execution: you reach for AI first; you've shipped production-grade automations using LLMs, not just experimented; you have opinions about where the tooling is going, • Technical execution depth: can build automations, troubleshoot API integrations, and audit data quality without a developer, • Data architecture rigor: precise about how systems connect, where data degrades, and how to fix it, • Strong cross-functional communication: translates between what sales needs, what marketing needs, and what the data actually says, • Early-stage startup experience in scaling Series A through C companies, • HIPAA-aware systems design: you understand what data can and can't flow where, and you factor that into how you build, • Comfortable building systems that will change — you document as you go and don't need processes to be stable before you can improve them, • Experience with HubSpot Operations Hub, Unify, Arrows, Pylon, or ChiliPiper, • Clay, Cargo, or AI enrichment pipeline experience, • Prior healthcare or life sciences vertical experience beyond HIPAA compliance, • For remote candidates: Pacific timezone preferred, • We also support in-person candidates based in San Francisco who are able to go into the office 2 days per week $139,230 - $167,987 a year Depending on experience. The reasonably estimated national salary range for this position is between $139,230 and $167,987 per year, plus an equity package for eligible employees. Actual compensation will be commensurate with the candidate’s experience and local cost of labor. In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits, including healthcare, dental, vision, generous family leave, FSA/DCFSA, mental health benefits, a 401(k) plan, and flexible paid time off. Some candidates may see the list above and feel discouraged because they don't match all the items. Please apply anyway: there's a good chance you also have important skills we’ve missed! We are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, underrepresented people of color, LGBTQ+ people, veterans, and people with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Manager, Procurement Operations, Enablement and Analytics on our Strategic Sourcing and Procurement team. This is a highly cross-functional role at the center of how BILL manages supplier relationships and vendor programs, controls company spend, matures sourcing functions, and keeps financial operations running without friction for the business. With a critical platform migration on the horizon, the team is evolving toward a more data-driven, analytics-forward operating model. In this role, you will own procurement operations, support in maturing our analytics functions, and help develop sourcing enablement capabilities. This is a high-ownership role where operational accuracy and analytical rigor is critical. Responsibilities: • Develop vendor management structure, including assessment of critical business relationships and financial efficiency., • Own end-to-end procurement operations in Coupa, including contract routing and signature, PO issuance, supplier onboarding intake, and ongoing data maintenance to keep the platform accurate and audit-ready., • Develop a framework for MSAs, SOWs, and related purchase agreement standards, • Mature and manage a procurement analytics function to support Strategic Sourcing: maintain the strategic supplier and contract dashboard, generate regular reporting for leadership and internal stakeholders, and flag risk signals that require follow-up., • Develop and distribute data-driven narratives and reports in collaboration with the Strategic Sourcing team, translating procurement data into actionable storylines that support vendor strategy., • Serve as a primary contributor and team lead in BILL's tech development including Coupa and Oracle. Ensure functional high standards, data integrity validation, and coordination with cross-functional partners., • Continually improve upon and deliver an excellent Procurement experience for our internal customers, • Develop and grow a sourcing enablement function that supports the team with RFP administration, SBR administration, stakeholder experience and questionnaires, and internal newsletters and reporting., • This is a people manager role with 1 direct report. Mentor and provide guidance, task prioritization, and day-to-day oversight to team members., • Partner with Legal, Accounts Payable, Finance, and InfoSec to move procurement actions through required reviews and approvals with speed and accuracy., • Identify and implement automation opportunities within Technical and procedural workflows, including maintaining and improving existing automated intake processes. AI focus encouraged. We’d love to chat if you have: • Minimum of 4-7 years of experience in procurement operations, vendor management, or accounts payable, with direct hands-on experience in a P2P platform such as Coupa, Oracle or a comparable system., • Bachelor’s Degree in Business, Supply Chain, Finance or a related field is required *CPM or CPSM certification is preferred, • Demonstrated ability to manage procurement workflows with precision: PO management, contract routing, supplier onboarding, business stakeholder experience, and platform data hygiene., • Experience building or maintaining reporting and dashboards that translate procurement data into summaries and insights for stakeholders and leadership., • Strong organizational and analytical skills with a detail-oriented, process-driven approach to work; you move quickly, follow through consistently, and produce high-quality output., • Experience managing or coordinating with a direct report, contractor, or vendor resource., • Comfort working cross-functionally and communicating clearly in writing, including structured email and Slack communications, internal reports, and executive-facing summaries., • Experience developing a Procurement function, • Experience running end-to-end RFP processes with business owners and other stakeholders, • Experience in and an understanding of strategic sourcing best practices and how those best practices should be reflected in policies, processes, and tools Desired Qualifications: • Experience with or exposure to ERP migration projects, particularly transitions involving Coupa, Oracle, or SAP., • Familiarity with supplier risk management, vendor master data, or sourcing enablement practices., • CPM or CPSM certification, or equivalent professional development in procurement or supply chain management. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $131,000 - $164,300 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $117,900 - $147,900 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $111,400 - $139,700 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP), • HSA & FSA accounts, • Life Insurance, Long & Short-term disability coverage, • Employee Assistance Program (EAP), • 11+ Observed holidays and wellness days and flexible time off, • Employee Stock Purchase Program with employee discounts, • Wellness & Fitness initiatives, • Employee recognition and referral programs, • And much more Don’t believe us? Check out our culture, benefits, and teams on our , , or _ pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our _ describes how BILL treats the personal information it receives from applicants.

Customer Support Representative Remote (U.S. Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who ️ Can turn a frustrated customer into a fan with just one email? ️ Thinks Hold music is a challenge, not a deterrent? ️ Believes typos are personal enemies and emojis are a love language? If you answered yes (or heck yes), keep reading we've got your next gig. What You'll Actually Do (besides look great in Slack emojis): Become a support superhero answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness. Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions). Take notes! Track trends, log tickets, and share the golden nuggets with the team. Be the voice of the customer advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out. Move fast, stay curious, and never be afraid to say, I don't know but Ill find out! What You Bring to the Table (besides snacks): You live in the U.S. and have legal authorization to work here. You stay cool under pressure and bring the calm to every conversation. You're tech-fluent navigating support platforms (like Zendesk or Intercom) is second nature. You're detail-obsessed, organized, and allergic to just okay customer service. You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun. ️ You've spent at least 1 year in a customer-facing role and you've got stories to prove it. Perks You'll Love (besides working in PJs): 100% remote work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.) Competitive pay ️ Health, dental & vision insurance PTO + wellness days (because burnout isn't cool) A team that celebrates wins, learns from mistakes, and sends the best GIFs Apply if you're ready to: Make someones day every day Bring both brains and heart to your work Join a team that's as supportive as you are Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.

Next Job Abroad is thrilled to present a fantastic opportunity for a German Speaking Customer Support Agent to join our enthusiastic team in beautiful Greece. This role is perfect for individuals eager to leverage their language skills while enjoying the perks of living in a stunning Mediterranean locale, with fully paid relocation assistance to support your move. In this position, you will play a key role in providing exceptional customer service to our German-speaking clients. Your abilities will directly impact customer satisfaction, ensuring that all inquiries and issues are managed efficiently and professionally. • Provide top-tier customer support through live chat, email, and phone for our German-speaking customers., • Respond to customer inquiries, troubleshoot issues, and manage complaints with a focus on delivering a positive experience., • Assist users in navigating our gaming platform, ensuring they make the most of our services., • Collaborate effectively with colleagues to meet service goals and uphold quality standards., • Accurately document customer interactions in our support systems for effective follow-up., • Engage in ongoing training to deepen your understanding of our products and improve service delivery., • Fluent in German and proficient in English; additional languages are a plus., • Previous experience in customer support or a similar role is preferred., • Outstanding communication skills with a strong emphasis on providing excellent customer service., • Ability to thrive in a fast-paced environment while managing multiple customer inquiries., • Familiarity with customer support software and CRM systems is advantageous., • Willingness to relocate to Greece and embrace a new lifestyle., • A genuine interest in gaming and knowledge of the iGaming industry will be considered beneficial., • Career growth opportunities in a renowned company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Fully remote (within Greece) working setup., • Yearly salary around €23.000., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company., • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

View our much better version of this job spec on our careers page: _ * Location: We can currently only accept applications from candidates that are located and have long-term working rights in the US. Flexibility: We have office hubs in London and Boston, as well as no-office hubs in several European countries. We operate a _ that lets you work fully remotely from Day One even if you’re near an office hub. Salary: We benchmarked ca. $90,000 - $100,000 + 20% annual bonus (in 4x quarterly instalments based on performance targets) + equity at IC3 level in our _ for someone based in the US. Interviews: 3 stages totalling around 2.5 hours over 2 weeks, incl. a home task. Start date: As soon as you can start. Reporting to: Josephine Hanschke, Director of Customer Success. More info: The FAQ below, , our or ask talent@juro.com anything. Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it. Legal tech is on the rise, with Goldman Sachs estimating that _ with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity. ... We care about building a diverse team where everyone feels they belong. That’s why our and approach are designed with inclusivity in mind. Read more in our _. Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally under-represented groups tend to apply only if they check all boxes. So if you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Every Juror finds their balance across our four core _ — we hire, develop and celebrate people who live them every day. On top of that, you have been part of a journey where: You’ve built 3+ years* of customer-facing experience. You’ve engaged senior stakeholders, including Director level and above, holding credible, value-led conversations. You’re confident consistently identifying and nurturing customer relationships across multiple accounts. You’re known for strong discovery and problem solving skills - you dig into what’s not working and take action to move things forward proactively. * What you did is more important than how long you did it. While this range is an orientation for you to understand the level of experience we’re looking for, we still want to hear from you if you think you have what it takes but don't quite meet this number. This job likely isn’t for you if: Rolling up your sleeves in an early‑stage, “build‑the‑playbook‑as‑we‑go” environment feels chaotic instead of energising. You're not comfortable with travel to meet customers in person — this role involves building relationships face-to-face, not just over Zoom. Working outside a rigid 9‑to‑5 window (to catch East & West Coast customers) sounds like more hassle than opportunity. Juro exists to help the world agree faster by making legal contracts frictionless, collaborative and accessible. Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world. We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI and enabling all teams to conduct contracting jobs faster than ever before. Read more about _. Check if they're answered on: Our extended job description for this role: _ Our company handbook: _ Our careers page: _ There, you'll find answers on topics such as career progression, inclusion & belonging, the interview process, benefits and more. Or reach talent@juro.com for anything.

Nest Veterinary is on track to 5X this year. We're the category leader in care plan infrastructure for veterinary practices, and we're building the team that will take us to the next level. If you thrive in fast-moving environments, love building things from scratch, and want your work to matter — this is your role. Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care — without the administrative burden. We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome. As a Customer Support Team Lead, you'll be responsible for leading the day-to-day performance of our support function while helping build the foundation for how Nest supports its partner practices at scale. This is not a “run the queue” role. You’ll coach your team, improve processes, and ensure every interaction reflects a high bar for quality, empathy, and efficiency. You’ll work closely with Product, Engineering, and Hospital Success to ensure issues are resolved quickly and insights are fed back into the business. At Nest, support is a critical part of the customer experience — and this role directly shapes how that experience feels. Lead from the front. You’ll manage and support Customer Support Associates, run daily and weekly check-ins, provide real-time coaching, and ensure the team is consistently delivering high-quality, customer-first support. Own the day-to-day. You’ll oversee ticket queues across channels (email, chat, phone), ensure SLAs are met, manage escalations, and step in when needed to maintain service levels. Make it better every week. You’ll identify trends in support tickets, uncover root causes, and implement process improvements that reduce volume, improve response times, and enhance the overall customer experience. Be the bridge. You’ll partner with Product and Engineering on bugs and usability issues, align with Hospital Success on customer needs, and ensure feedback from the front lines is consistently shared and acted on. Know the numbers. You’ll track key support metrics (CSAT, response time, resolution time, ticket trends), report on performance, and use data to drive decisions and improvements. 2+ years of experience in call center operations or customer support leadership Strong customer-first mindset with a passion for problem-solving Experience managing support queues in high-volume environments Proven ability to coach, develop, and engage team members Strong organizational and time management skills with the ability to prioritize effectively Comfortable collaborating cross-functionally in fast-paced startup environments Clear and confident communicator across written and verbal channels Experience with Zendesk, including Help Center management, macros, tags, workflows, and reporting Experience leveraging AI tools and workflows within support operations Ability to analyze data and translate insights into process improvements Ability to navigate ambiguity and adapt in a fast-growing environment 5X growth trajectory — your work will directly shape how we scale High visibility role — every hospital launch has your fingerprints on it Mission that matters — more pets getting the preventive care they need because practices are set up to succeed Ground-floor opportunity — help define what great implementation looks like at a category-leading company Teammates who show up — kind, motivated, and genuinely collaborative Nest is an equal-opportunity employer. You are welcome at Nest for who you are, no matter where you come from or what you look like. Our platform is for everyone, and so is our workplace. Bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing veterinary health care and help pets live longer, healthier, and happier lives.

We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels. This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect. The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment. Key Responsibilities • Handle inbound customer support inquiries via phone, email, and live chat, • Assist customers with warranty claims and general product or service inquiries, • Provide clear, professional, and empathetic customer support in both English and French, • Accurately document customer interactions and case updates, • Troubleshoot customer concerns and escalate issues when necessary, • Maintain strong service quality and response standards, • Collaborate with internal teams to ensure smooth customer experiences Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: • Windows 11 PC (Mac not supported), • 12–16 GB RAM, • Dual monitors, • Webcam, • Fibre internet with a wired connection, • Backup power solution, • Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment. The process includes: • Resume review, • Prescreen questionnaire, • One-way video interview, • Live interview, • Client interview Please note: Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process. Requirements • Native or near-native fluency in English and French-Canadian, • Strong preference for candidates with an authentic Quebecois dialect, • Previous customer service or customer support experience required, • Experience handling phone, email, and chat support preferred, • Excellent verbal and written communication skills, • Strong listening and problem-solving abilities, • Comfortable working independently in a remote environment, • Reliable high-speed internet connection and professional remote work setup, • Ability to multitask and manage multiple customer interactions efficiently Preferred Qualifications • Experience with warranty claims or product support, • Experience working with North American customers, • Call center or contact center experience, • CRM or ticketing system experience

Support Specialist (Robotics) at Apkudo – Where Innovation Meets Fun! Location: Nashville, TN - 100% Onsite At Apkudo, we make sense of the chaos in the connected device world. From device testing and hardware reliability to automating supply chains and delivering deep analytics, we help companies work smarter, faster, and with a whole lot more clarity. We’re big on bold ideas, creative problem-solving, and surrounding ourselves with smart, curious people who aren’t afraid to shake things up. The Role We’re on the hunt for a Support Specialist (Robotics) who’s ready to dive in and make waves. You’ll help us tackle real-world challenges, bring fresh ideas to the table, and be a key part of our growing team. In this role, you will work with cutting-edge technologies to assist onsite customer operations using our proprietary maintenance and testing support systems. You will help lead the triage process and work with support from local and remote teams to implement solutions. You will develop a full understanding of these unique systems and help our customers advance their processes, productivity, and profitability. • Work onsite at our Smyrna, TN location and support the customer(s) directly to implement and enhance our automated, robotic device testing and triage of cellphone and connected device systems, • We are a growing tech startup looking for individuals who are flexible with shift schedules (Mon-Thu: 4:30am-3pm, Fri-Sun: 5:30am-6pm)., • Work on-call and have a rotating schedule when required, and respond to after-hours emergencies., • Familiarity with automated systems, especially controls, valves, mechanical and electrical fields., • Understanding of closed-loop controls, field sensors scaling, AND/OR functions typically performed by industrial controllers., • Perform point-to-point checkouts between field devices and controllers., • Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization., • Ability to communicate effectively when escalating to the next tier or level. Comfortable with virtual communication, such as chat or support tickets., • Knowledge of safe working practices around moving and electrical equipment, • Respond and resolve issues to minimize downtime of the test systems, ensuring operations run smoothly., • Perform preemptive and corrective maintenance, as well as cycle counts for inventory., • Provide detailed descriptions of the state of the system and provide insight as to the cause of any issues., • Capture supporting data, including system logs, images, and any reproduction steps necessary to investigate issues as needed by other Apkudo teams., • Perform regular testing based on a strict set of instructions throughout the lifecycle of systems., • Work with teammates and our Engineering team to streamline existing support material, including but not limited to training guides, FAQs, and troubleshooting., • Build and enhance customer relationships., • Support onboarding of new and existing operators as new features and functionality are added., • Perform other related customer support duties as required. Physical Requirements: • Regularly walk, move parts between sites, use hands and fingers, handle or feel, and reach with hands and arms., • Stoop, kneel, crouch, and or crawl for extended periods., • On occasion, lift and/or move up to 50 pounds. Every day is different—and we think that’s the best part. And yes, we actually have fun doing it. We’re not into laundry lists of “must-haves.” But if you check off a few of these, let’s talk: Customer Support Experience: • 1-5 years of progressive mobile device customer support experience., • 1+ years of Android or iOS Mobile device testing and customer support experience. Technical Experience: • 1-5 years of experience in Electro-mechanical, Hardware, Industrial control systems, controllers, and programming., • Proficient in troubleshooting industrial controls, including analog, discrete, and networked input/output field signals, vision systems, and scanners., • Experience or interest in robotics systems, control systems, and mechatronics, • Exposure to or hands-on experience with electronic systems or hardware-software machine interface Technical Skills: • Knowledge of Command Line Interface (CLI) such as Linux, Unix, and/or Bash/Shell., • Experience with programming languages such as Python is a plus., • Proficiency with data handling in Google Docs, Sheets, and Slides. Personal Attributes: • The desire to learn new technologies and work methods., • The ability to work both independently and within a cross-functional group environment., • Intrinsic motivation, positive energy, and a proactive and results-oriented outlook., • Organized and detail-oriented with the ability to meet deadlines while overseeing multiple short-term activities., • Excellent technical troubleshooting and problem-solving skills., • Excellent written and verbal communication skills., • Available to work extended shift schedule on short notice., • You’re a team player, • You love to learn, • You’re not afraid of a good challenge Team Vibes – Smart, supportive, and just the right amount of quirky Room to Grow – Learn, stretch, level up Real Impact – Help shape the future of smart tech Balance – Work hard, live your life Diversity & Inclusion – Everyone’s welcome here Benefits – We’ve got you covered • Health, Dental & Vision – Because you matter, • Generous PTO & Holidays – Recharge your way, • 401(k) with Company Match – For your future self, • Learning & Development – Keep leveling up, • Flexibility – Hybrid and remote options depending on the role, • Casual Dress – Bring your whole self to work, • Wellness, Discounts & More – Just because A detailed benefits package will be shared during the hiring process. • This role is Exempt under the FLSA, • Responsibilities may shift as we grow—flexibility is key, • Candidates must be legally authorized to work in the U.S. (No visa sponsorship unless otherwise stated), • Employment may be contingent on background checks and policy compliance We’re proud to be an Equal Opportunity Employer. We value all backgrounds, identities, and experiences, and we’re committed to a workplace where everyone feels safe, supported, and seen.

At Chromatic, our mission is simple: help teams build better, more trustworthy UI faster. Chromatic automatically tests and verifies UI changes across browsers, viewports, and themes, catching UI bugs before they hit production. We’re trusted by frontend teams at companies of all sizes, including GitHub, Adobe, BBC, Perplexity, and Shopify, to ensure UIs are tested and approved before reaching the billions of people who interact with them daily. We’re hiring a Product Marketing Manager to create the technical assets that help engineering teams and leaders understand, adopt, and derive value from Chromatic’s and Storybook’s platforms. You’ll be on the Marketing team and will work directly with Sales, Developer Experience, and Product to support how developers learn, evaluate, and use our product. This role is heavily execution-focused with an emphasis on building actionable, developer-centric content and assets that power marketing campaigns and sales enablement. Show developers and technical buyers how Chromatic and Storybook solves challenges in frontend delivery while directly impacting both product-led and sales-led funnels for the Go-to-Market team. This is a fully remote position in the United States, Canada, or Europe. Write deep technical blog posts, tutorials, and guides that help engineers understand and implement Chromatic features. Build comparison pages, and case studies that help teams evaluate Chromatic against alternatives. Develop copy and logic for interactive assets, such as quizzes and calculators, with deep technical expertise. Bonus: Ability to build and implement the interactive landing pages you design Build and implement onboarding and nurturing assets, such as chat flows and email drip campaigns, to increase product adoption. Run live webinars and workshops that bring developers into the funnel and nurture them toward adoption. Develop technical sales enablement assets, including demos, decks, and talk tracks that embed a developer voice into the sales process. Collect feedback from the field and distill developer pain points for GTM, Sales, and Product. Help develop product positioning and messaging for product launches and feature launches alongside Developer Experience. Maintain a high bar for technical accuracy and clarity to earn developer trust. Proactively spot opportunities to equip GTM with developer narratives, rather than waiting for direction. 5+ years of product marketing experience for developers. Deep understanding of the technical side of developer marketing and ability to speak competently to developers. Demonstrable success in building multi-use assets that helped generate pipeline and product adoption. Proven ability to build trust with developer communities with a point of view biased toward long-term meaningful engagement over shortcuts. Have experience in Product Marketing in frontend engineering tools or developer testing tools. Experience in web development and ability to build pages (JavaScript/TypeScript, React or similar). Have experience directly impacting product adoption and revenue pipeline at a startup. Have worked effectively in a distributed, remote-first team environment. Salary Range: $122 - 165k + equity. Learn more about our compensation philosophy . For a list of our other benefits & a peek into life at Chromatic, visit our careers . _ - Marketing _ - CxO _- CRO _ - DX Engineer _ - DX Engineer

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you As the Manager of Customer Success, you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on driving the growth and retention of our customer base. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You’ll collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have: As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by: Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms. Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV). Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time. Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs. Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space. Who you’ll work with: SVP of Customer Success Other Managers of Customer Success Leaders of Customer Support, Launch, and Sales Product Leaders Operations + Enablement Minimum requirements: Experience: 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector. Leadership: Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth. Objection Handling: 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients. Analytical Skills: Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams. Problem-Solving: Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate. Adaptability: A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines. Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus. Interview Process Recruiter Screen: 30-minute phone call to align on your background, what you're looking for, and answer any early questions Hiring Manager Interview: 45-minute video interview with the hiring manager to go deeper on your leadership experience, customer success knowledge, and management approach Case Study + Live Overview: A take-home exercise followed by a live presentation that gives you an opportunity to showcase your thinking, relevant experience, coaching approach, and communication style Cross-Functional Partner Interview: Video interview with key cross-functional partners focused on collaboration, communication style, and how you work across teams Final Round: Conversation with senior leadership to discuss vision, team fit, and long-term impact in the role Pay & Benefits: The estimated base salary range for this role is $125K-155K USD plus a generous equity pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day. Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit and . We’re looking for a Bilingual Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates. You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY! Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios Active Property & Casualty (P&C) or Personal Lines insurance license (required) 6+ months customer service experience in P&C (specifically, home insurance) Experience working in a high-volume call center or customer support environment handling inbound calls Bilingual (Spanish-speaking) proficiency Hands-on experience servicing homeowners insurance policies Ability to clearly explain policy coverage, billing, and underwriting requirements to customers Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) Demonstrated ability to work in a fast-paced, evolving environment with limited structure Strong active listening skills and the ability to communicate with empathy and professionalism Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST 10:00 AM - 7:00 PM CST Note: Rotating Saturday shift required every 4–6 weeks. There is a mandatory, paid 10 week training period. We are currently hiring for an April new hire class. In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 classes! We believe a great hiring experience should be clear, respectful, and human. Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step Compensation at a Glance Competitive Pay: Annualized compensation is $50,000-$52,000 $1000 retention bonus (payable at 6 months) Paid Training: 10 weeks of paid training Bonuses and incentives designed to drive your success Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date. Core Benefits Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level 401(k) with company match up to 4% of eligible earnings Multiple medical plan options, plus dental and vision coverage Company-funded HSA contributions (based on medical plan selection) Company-paid life insurance and short-term disability Employee referral bonuses Health & Wellbeing A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance Access to mental health support and confidential counseling resources 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Growth & Development Career mobility and internal growth opportunities across the organization Professional development budgets for certifications, conferences, and learning available, subject to management approval We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences! • Engage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in German., • Provide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journey., • Resolve issues creatively and efficiently to ensure maximum customer satisfaction., • Document inquiries and solutions within our CRM system to maintain accurate records., • Collaborate with team members to improve service delivery and share valuable insights., • Stay updated on the latest promotions, destinations, and travel trends to offer informed support., • Fluency in German (both written and spoken) is a must; knowledge of English is an advantage., • Experience in customer service, particularly in the travel or hospitality sector, is preferred., • Exceptional communication skills with a friendly, engaging attitude., • Strong problem-solving abilities and a passion for helping others., • A keen interest in travel and the ability to provide recommendations based on customer preferences., • Proficiency in customer service software and general computer skills., • Willingness to work flexible hours, as required, to cater to our international customer base., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy is thrilled to offer a promising opportunity for Swedish Speaking Customer Service Representatives to join our team in the beautiful island of Malta! In this essential role, you will provide outstanding support to our Swedish-speaking clients, ensuring their inquiries are handled with professionalism and care. Enjoy a vibrant culture, stunning coastlines, and a warm Mediterranean climate while advancing your career in a dynamic and supportive environment. If you are passionate about delivering exceptional customer service and ready for an exciting opportunity, we would love to hear from you! • Deliver high-quality customer service in Swedish through various communication channels, including phone, email, and live chat., • Assist customers with their questions about products and services, providing accurate and comprehensive information., • Effectively resolve customer complaints and concerns, ensuring a positive experience for all clients., • Document customer interactions meticulously and provide feedback for continuous service improvement., • Collaborate with team members to enhance service quality and address common issues., • Stay informed about company offerings and industry developments to ensure informed support., • Participate in training and development sessions to continuously enhance your service skills., • Fluency in Swedish and English is required, with strong written and verbal communication skills., • Prior experience in customer service is preferred, but a strong willingness to learn is highly valued., • Excellent problem-solving skills and a commitment to providing outstanding customer service., • Able to manage multiple inquiries efficiently in a fast-paced environment., • Basic computer proficiency and familiarity with customer service software is a plus., • Willingness to embrace a new cultural experience while living in Malta., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform. • Deliver exceptional customer support to Swedish-speaking clients via phone, email, and live chat., • Assist customers with inquiries regarding account management, game rules, promotions, and technical issues., • Resolve customer complaints and concerns efficiently while ensuring a high level of satisfaction., • Document customer interactions and maintain accurate records in the CRM system., • Collaborate with internal teams to address and escalate any complex issues that arise., • Stay updated on industry trends, gaming regulations, and company policies to provide informed support., • Fluency in Swedish (oral and written) is essential; proficiency in English is a plus., • Prior experience in customer support, particularly within the iGaming or entertainment sectors, is preferred., • Excellent communication and interpersonal skills to engage effectively with customers., • Strong problem-solving capabilities and a customer-centric mindset., • Knowledge of gaming platforms and an understanding of player behavior is an advantage., • Ability to work effectively in a fast-paced, remote environment while managing multiple inquiries., • Willingness to relocate to Greece as part of this position., • Competitive Monthly Salary, • Fully Paid Relocation Package, • 2 Extra Salaries Per Year, • Fully Paid Training, • Health Insurance, • And Much More...

Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on _ and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Do you love solving problems and helping people? We're looking for a Client Support Specialist to join our team and help propel Optro to be the category-defining global platform for connected risk. In this role, you'll be on the front lines, connecting with clients, guiding them through technical challenges and ensuring they have an exceptional experience with the Optro platform. Resolve client issues: Respond to client’s product functionality questions and provide technical troubleshooting through email, live chat, and scheduled live video sessions. Be a product expert: Learn our platform inside and out to provide clear, effective guidance on product features and functionality. Collaborate across teams: Work closely with our engineering and product teams to escalate issues and provide valuable client feedback, driving product improvement. Work with cutting-edge tools: Utilize our advanced AI tools and internal knowledge bases to quickly draft responses, summarize tickets, and identify key client issues. You'll be at the forefront of leveraging technology to provide faster, more accurate support. Advocate for the client: Identify trends in client feedback and proactively recommend changes that can improve their overall user experience. C1 or Advanced - High Japanese language and English proficiency is a MUST Ability to work APAC weekday hours (9AM-6PM Japan Standard Time) is a MUST C1 or Advanced - High Japanese and English language proficiency (must have) Ability to work APAC weekday hours (9AM-6PM Japan Standard Time) (must have) 3+ years in a customer support role at a SaaS or a technology company (must have) Bachelor's degree or commensurate combination of education and experience A natural self starter with the ability to analyze and troubleshoot in order to resolve problems quickly Excellent interpersonal, verbal and written communication skills, with emphasis on phone, email, and online communications Demonstrated ability to own cross-functional relationships with internal teams to drive issue resolution for customers Familiarity with helpdesk ticketing system; Zendesk experience a plus Accounting & Audit knowledge is a plus Perks (United States) Launch a career at one of the fastest-growing SaaS companies in North America and EMEA! Live your best life (LYBL)! $200/mo for anything that enhances your life Comprehensive employee health coverage 401(k) with company match Competitive compensation & bonus program Flexible vacation (exempt) / Accrued vacation (non-exempt) Time off for your birthday & volunteering Employee resource groups Opportunities for team and company-wide get-togethers! Parental Leave *perks may vary based on eligibility/location Our Company Values Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. Drive innovation: Create the future. Continuously improve what exists and invent what’s next. Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation. #LI-Remote

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Staff Product Marketing Manager on our Product Marketing team and own go-to-market for the integration stack and developer ecosystem that connects BILL's financial operations platform to the tools, systems, and workflows businesses already use. Our platform team builds the API surfaces, partner integrations, and emerging AI-driven capabilities that make it possible for SMBs and their finance teams to access BILL's payments, AP, and expense management capabilities wherever they work. This is not a supporting role. You'll own positioning, launches, and commercial outcomes for one of BILL's most strategically important growth vectors. You'll build the market insight and point of view that shapes what we build, develop the messaging that convinces developers to build on BILL rather than build their own financial infrastructure, and run the enablement that helps field teams close platform and embedded-finance deals. You'll operate with high autonomy, influence the product roadmap, and contribute the developer and partner perspective into BILL's broader platform narrative. The hundreds of thousands of SMBs who rely on BILL every day to pay vendors, manage employee spend, and automate their financial back office will feel the downstream impact of this work. Responsibilities: • Build a deep, defensible understanding of developer and buyer audiences across this ecosystem: their jobs-to-be-done, segmentation, and personas. Synthesize customer, competitor, and market signal into a clear point of view and introduce the persona-led practices that keep cross-functional teams grounded in market reality., • Serve as the voice of the market in product planning. Use your point of view to influence the quarterly and annual roadmap, weigh in on go/no-go and beta-exit decisions, and surface the market opportunities worth building toward., • Develop differentiated positioning and messaging for BILL's API, developer, and integration offerings. Tailor it to each audience, lead positioning work with cross-functional stakeholders, and maintain a living competitive view of how other developer ecosystems and embedded-finance players position themselves., • Own end-to-end go-to-market for new API capabilities, platform features, and partner integrations. Coordinate messaging, timing, channels, and cross-functional readiness across Product, Developer Relations, Marketing, and Sales. Define and track launch metrics including developer activation, time-to-first-call, integration attach, and partner-influenced pipeline., • Build the developer and integration marketing programs that attract, activate, and retain developers and customers across the funnel. Own the supply-side narrative for why partners build on BILL. Develop pricing and packaging points of view to share with the Pricing team., • Build repeatable, scalable sales enablement for the field: pitch narratives, battlecards, objection-handling guides, and discovery frameworks for platform and embedded-finance conversations, with segment-specific messaging for each buyer., • Run win/loss analysis on platform and partner deals and translate findings into sharper positioning. Partner with the accounting-firm channel so advisors can advocate for BILL's embedded capabilities. Own the commercial outcomes for the domain. We'd love to chat if you have: • 8+ years of B2B product marketing experience, including 3+ years marketing a platform, API, developer ecosystem, or embedded/infrastructure product., • Strong customer and market research instincts: the ability to synthesize qualitative and quantitative signal into a differentiated point of view, defend it with cross-functional partners, and use it to influence the product roadmap., • A track record of building and owning go-to-market programs for technical products with developer or platform-builder audiences, including end-to-end launches from brief through post-launch measurement., • Demonstrated ability to develop positioning and messaging that works across developer, technical buyer, finance buyer, and partner-channel audiences for the same underlying product., • Experience building sales enablement that field teams actually use, and a history of operating at a senior IC level: driving ambiguous initiatives and reconciling conflicting priorities without formal authority., • Background in fintech, payments, financial infrastructure, or enterprise software, with fluency in payment workflows, AP/AR processes, and financial-data compliance requirements. Desired Qualifications: • Direct experience marketing a two-sided platform or marketplace, covering both the developer or partner supply side and the end-customer demand side, including partner-influenced pipeline tracking., • Familiarity with AI-agent ecosystems and LLM tool integration, either as a marketer or hands-on practitioner, with a working understanding of how agentic workflows are reshaping software distribution., • Experience at a company distributing through embedded or API-first channels (embedded payments, banking-as-a-service, white-labeled infrastructure), or close proximity to accounting, ERP, or SMB financial-technology companies. Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $161,300 - $201,600 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $145,100 - $181,400 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $137,000 - $171,300 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP), • HSA & FSA accounts, • Life Insurance, Long & Short-term disability coverage, • Employee Assistance Program (EAP), • 11+ Observed holidays and wellness days and flexible time off, • Employee Stock Purchase Program with employee discounts, • Wellness & Fitness initiatives, • Employee recognition and referral programs, • And much more Don’t believe us? Check out our culture, benefits, and teams on our , , or _ pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our _ describes how BILL treats the personal information it receives from applicants.

You'll own the growth engine behind how Firecrawl acquires and activates users — across content, SEO/GEO, product marketing, partnerships, social, and emerging agent-first distribution channels. This is not a narrow channel role. You'll run the operating system behind our signup growth: pacing, channel mix, performance diagnosis, prioritization, and team execution. You'll work closely with Eric, who owns growth strategy and the major bets, while you own turning that strategy into a machine that performs every single week. Salary Range: $180,000–$240,000/year (Range shown is for U.S.-based employees in San Francisco, CA. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: _.) Equity Range: Up to 0.1% Location: San Francisco, CA (In-person) Job Type: Full-Time Experience: 5+ years in marketing or growth leadership at a technical or developer-facing product Visa: US Citizenship/Visa required Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just over a year, we've hit 8 figures in ARR and 100k+ GitHub stars by building the fastest way for developers to get clean, structured web data. We're a small, fast-moving, technical team building essential infrastructure for the AI era. We ship fast and deep. Own weekly signup pacing and growth across core acquisition channels — you're accountable to the number, not just the strategy Build a defensible signup mix across SEO/GEO, partnerships, brand, and other durable channels that compound over time Run cross-channel planning, prioritization, and execution — including managing channel owners across content, PMM, partnerships, brand, and distribution Run weekly performance reviews: diagnose misses, identify what's working, and ship corrective action plans fast Partner with product and engineering on activation, onboarding, and growth constraints that live outside marketing's direct control Keep Eric focused on strategy and major bets — not on stitching the whole machine together week to week A true operator, not a strategist. You've owned a growth number before — not advised on one. You know the difference between a channel that's underperforming and a channel that needs to be killed, and you make that call without waiting for someone else to tell you. Experienced running marketing for a technical or developer-facing product. You understand how developers discover tools, evaluate them, and decide to actually use them. You've built growth systems for an audience that hates being marketed to. Strong management instincts. You can run a team with a mix of channel specialists, create cadence, drive accountability, and keep everyone moving in the same direction — without needing perfect information to do it. Fluent in modern distribution. SEO/GEO, content, product launches, AI-native discovery — you have real operational depth across multiple channels, not just talking points. Good messaging taste. You're not a pure brand specialist, but you know what good looks like. You can maintain a high bar across everything that goes out without being the bottleneck. Comfortable working directly with founders. No marketing committee. No approval layers. You'll have a direct line to Eric and be expected to push back, make calls, and own the outcome. Backgrounds that often do well: head of growth or marketing at a developer tools or API-first company, early marketing leader at a PLG SaaS startup, founder-marketer who built a growth engine from scratch. Marketing leaders who are great at strategy decks and weak on execution People who need a fully-staffed team under them before they can move the needle Anyone who mistakes activity — campaigns launched, emails sent, content published — for growth We're a small team doing a lot. Roles here are loosely defined on purpose — you'll own things that don't have a clear owner yet, and that's a feature, not a bug. If you need your scope fully defined before you can move, this probably isn't the right fit. If you want to build something that matters inside one of the fastest-growing AI infrastructure companies in the world, let's talk. Salary that makes sense — $180,000–$240,000/year (SF, U.S.-based), based on impact, not tenure Own a piece — Up to 0.1% equity in what you're helping build Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge Parental leave — 12 weeks fully paid, for moms and dads Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally Team offsites — A change of scenery, minus the trust falls Sabbatical — 3 paid months off after 4 years, do something fun and new Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind Doctegrity telehealth — Talk to a doctor from your couch 401(k) plan — Retirement might be a ways off, but future-you will thank you Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit Pet insurance — Because fur babies are family too SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy E-Bike transportation — A loaner electric bike to get you around the city, on us Application Review — Send us your work: a growth channel or system you've owned, a team you've built, or a number you've hit. A quick note on what you'd want to understand about Firecrawl's current growth before you started. Intro Chat (~20 min) — Quick alignment call. We'll talk about what you've built, how you run channel teams, and what you'd prioritize first. Deep Dive Chat (~60 min) — Walk us through a real example: a time you ran a multi-channel growth operation and had to diagnose and recover from a miss. Then a live scenario — how would you think about building a defensible signup mix for Firecrawl from where we are today? Founder Chat (~30 min) — Culture, pace, ownership, and how you like to work. Time for your questions too. Paid Work Trial (1–2 weeks) — Dig into a real growth problem: audit our current channel mix, identify the biggest lever, and present a 30-day plan. We evaluate on how you diagnose, how you prioritize, and whether your plan would actually move the number. Decision — We move fast after the trial. If you want to own the growth machine behind one of the fastest-growing developer tools on the internet — and you're ready to be accountable to the number, not just advise on it — this is your shot. 👉 Apply now.

DF Booking Recruitment Services Job Type: Remote (Work-from-Home) Location: Global (With a strong preference for candidates from the Philippines and other outsourcing-friendly regions) About DF Booking Recruitment Services DF Booking Recruitment Services is a global staffing and outsourcing agency committed to connecting world-class virtual assistants with businesses and entrepreneurs across various industries. Our goal is to build a trusted talent pool of highly skilled professionals who are ready to support our international recruitment partners as opportunities arise. We are currently recruiting Virtual Assistants of all specialties to join our talent pool for ongoing placements. This job post is a generalized description meant to pre-qualify candidates for different roles. Each opportunity will have unique requirements, and qualified candidates will be contacted accordingly when a matching role becomes available. Depending on the role, your responsibilities may include but are not limited to: ️ Administrative Virtual Assistant Calendar & email management Data entry & CRM maintenance Travel arrangements & meeting scheduling Document preparation & transcription Customer Support Assistant Handling inbound and outbound customer queries Live chat or email support Ticket management systems (e.g., Zendesk, Freshdesk) Social Media Virtual Assistant Content creation & scheduling Community management Social media analytics & reporting Engagement & comment moderation E-commerce Virtual Assistant Order processing & fulfillment Product listings on platforms like Shopify, Amazon, Etsy Inventory tracking Customer order inquiries Sales and Lead Generation Assistant Cold outreach via email or LinkedIn Lead qualification & database management CRM updates Appointment setting Marketing Virtual Assistant Email marketing campaigns (Mailchimp, Klaviyo) SEO optimization Blog writing & content marketing Google Ads & Facebook Ads support Bookkeeping Virtual Assistant Accounts payable/receivable tracking Invoicing & payment follow-ups Bank reconciliation Use of tools like QuickBooks, Xero Medical/Healthcare Virtual Assistant Scheduling patient appointments Insurance claims follow-up Medical billing support EMR data entry High-speed, reliable internet connection Quiet home-based work environment Laptop or desktop with updated software Strong verbal and written English communication skills Ability to work independently and meet deadlines Previous experience in a remote or office-based professional role is an advantage Willingness to learn and adapt to various client tools or platforms High attention to detail Problem-solving mindset Tech-savvy and willing to learn new tools Organized and deadline-driven Empathetic and customer-focused Professional and proactive communicator This job post is intended for continuous recruitment and building a ready-to-go virtual assistant talent pool. All roles are remote and project-based or full-time, depending on client needs. DF Booking Recruitment Services places virtual assistants exclusively through our global partner companies and clients. Every job opportunity will come with specific instructions, expectations, and job details. You will be contacted when your profile matches an open role. If you're passionate about working remotely, eager to provide outstanding service, and want to be part of an elite group of virtual professionals, we want to hear from you! Click Apply to submit your resume and indicate your areas of specialization. Join our global virtual assistant community and be ready for your next remote career breakthrough with DF Booking Recruitment Services!

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our _ serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Staff AI Engineer The Role We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform—a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you! What you will be doing • Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale., • Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions., • Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability., • Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience., • Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency., • Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes. What you should have • 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir., • 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows., • Proven success designing and maintaining distributed or high-throughput systems., • Strong problem-solving ability and comfort navigating ambiguity in large-scale systems., • Excellent communication skills and the ability to work effectively across teams., • A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving., • Ability to thrive in a fast-paced environment with shifting priorities. What we hope you have • 2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows., • Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring., • Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior., • Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns., • Hands-on experience with fine-tuning and data curation for improving model performance. BENEFITS • Open and transparent culture, • Life insurance, long and short-term disability coverage, • Paid maternity and paternity leave, • Fertility Benefits, • Generous vacation time, plus three 4-day summer holiday weekends, • Excellent medical, dental, and vision benefits, • 401k Plan with company matching, • Bi-annual swag drops with cool Podium gear and apparel Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Description You are on the front lines to ensure every user interaction with Bloomlife is a positive one. You own the day-to-day interactions with our users (patients and healthcare providers) to ensure their questions are answered, problems are solved, and voices are heard. You champion moms and help identify new opportunities to delight and empower them. You understand care providers concerns and needs, and take every opportunity to simplify their day-to-day work and ensure they’re delighted with our services. You help catalyze a maternal health revolution, working closely with the commercial team to bring prenatal care into the 21st century. This is a role for someone who loves talking to people, has great empathy, and can uncover underlying needs through listening intently. Responsibilities: • You manage day-to-day user interactions over multiple channels (phone, text messages, chat, emails, social) using digital communication tools to ensure a positive company image is maintained., • Patient success:, • Respond directly to questions and requests for technical assistance from patients by identifying and resolving problems or as needed escalating issues to the product and technical teams., • Take ownership of the patient journey, from order to offboarding, and do whatever is necessary to ensure every patient has a positive experience., • Monitor patient adherence and proactively follow-up with patients who show signs of poor adherence or other issues., • Provider success:, • Respond directly to requests from healthcare providers, and follow-up with their patients as needed., • Establish a trusted relationship with healthcare providers and do everything to ensure they have a positive experience with Bloomlife., • You are the eyes and the ears of the company. You drive improvements in our services and products by reporting back what you see in the field to the sales and marketing team and to the whole company, • Identify and nurture customer advocates and collect user stories that capture our value proposition. Bring these stories back to the team and with the marketing team to help craft testimonials and marketing material, • Uncover underlying needs and identify opportunities to improve the end-to-end user experience and where new products or content can be developed to better inform, empower, and delight our users., • You will help collect and make sense of customer satisfaction data and customer surveys to monitor user happiness, make adjustments for individual customers, and drive customer retention, • Compliance: You handle and report user complaints following the company’s standard operating procedures (SOP) Requirements The Big Picture: • You absolutely love helping people. You live for this., • You recognize that pregnancy is a sensitive time in a parent’s life, that we are privileged to be welcomed into their journey to parenthood, and can empathize with their needs and concerns., • You understand that healthcare providers have busy and stressful work schedules, and that we have the opportunity to support them in their day-to-day work and help make their work more efficient., • You go above and beyond to create valuable and memorable experiences for users., • You are organized, can prioritize and handle a large volume of tasks including incoming requests from multiple channels., • You have exceptional communication skills., • You have strong attention to detail., • You possess strong problem solving skills and demonstrate sound judgement., • You are a team player and collaborate well. The Nitty Gritty: • Experience in customer facing roles in healthcare handling PHI., • Familiarity with CRM systems and practices, specifically Intercom and an ability to learn new software quickly.., • You are comfortable with using spreadsheets and databases., • You have experience interpreting and summarizing feedback and data to drive improvements., • Ability to speak a second language is a plus Benefits Bloomlife is an award-winning start-up recognized for our vision to rethink prenatal care and impact the lives of families globally including winning Richard Branson’s Extreme Tech Challenge, J&J Quickfire Challenge Winner, MedTech Innovator Award, Ideas from Europe Finalist, CLIO Award Finalist, and speaking at the White House Precision Public Health Summit. Bloomlife also recently achieved FDA clearance for its prenatal wearable for monitoring maternal and fetal heart heart rate, setting new grounds to move prenatal check-ups from expensive hospital environments to the patient’s home. You will join a dynamic and international team who’s passionate about using technologies for a better living. You are an early member of a growing start-up with recent successes and get to experience first hand the excitement of start-up life. Your work will be highly visible to company founders, directly shape our products and impact people’s lives, and open opportunities for personal and career development. We offer a flexible work environment and remote work culture. This is a remote position for someone based in the USA. The job will start with a 20 hours / week commitment, with the possibility to grow into a full time position within a year.

The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: -----Nashville/Murfreesboro TN --- Columbia SC ----Shepherdstown WV --- Arlington, VA ----Maryland --- Salt Lake City, UT YOUR MISSION The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees. REQUIREMENTS • Education: High School Diploma or equivalent., • Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience., • Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member., • Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Industry Knowledge: • Understanding, sensitivity, and empathy for Veterans and their family members., • Knowledge of military benefits, resources, and services., • Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM., • Previous military experience (including military spouses, family, and/or as a service provider). CORE FUNCTIONS • Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development, • Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined, • Monitor CSR work performance and production and manage service quality through daily observations, • Field escalated calls from CSRs and overflow calls from agent queues, • Determine most appropriate course of action and/or identify alternatives in resolving issues, • Ask appropriate probing questions to clarify complex or vague requests, • Prepare well-defined case notes for field escalated calls received from CSRs, • Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging, • Perform a supervisory review of cases, • Review reports, case notes, and rosters submitted by CSRs, • Review CSR call volume reports to evaluate productivity, • Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation, • All other job-related duties as assigned Personality and communication • Work Ethic, • Problem-solving, • Effective communication skills, • Self-direction, • Dependability, • Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communication Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following: • Health and Dental Insurance, • Group Life Insurance, • Short-term Disability, • Generous paid vacation and holiday leave, • 401(k)! The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. _ The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded. _ The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

We are looking for a Customer Success Manager for Brazil and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you helping our clients to use and navigate our platform, But helping them to successfully integrate our platform into their daily processes within their practice/Clinic in a seamless way. • Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client., • Develop a trusted advisor relationship with clients and a solid technical support for all product needs of the platform throughout the customer journey through e-mail, live chat, Skype, or telephone., • Encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities., • Constantly training on best practices., • Be willing to learn and hence have a deep understanding of the software perfectly and to know how to explain it to a client that might not be very tech savvy., • To adapt your speed of teaching to the understanding speed of the client., • Experienced at training people in the past on solutions using a tablet device., • Work closely with the company C-Suite to ensure CS company processes are followed intricately., • Been capable of identifying client concerns or possible additional commercial opportunities that could be addressed with the help of the sales team., • Ensure the client has access to all online learning resources, • Customer retention management., • Information’s escalation and feedback from the users to the marketing and development team., • Have 2+ years of experience Tech support or/and Sales within a B2B SaaS or SW company., • You must be based in Seoul or Busan, South Korea, • Are tech savvy with a strong desire to build and support relationships and expand product use within a customer environment., • Fluent/Native in Spoken and written Korean ,Plus have a good level of English (B2+)., • Possess excellent judgement with consultative, problem solving, and escalation resolution skills., • Be very customer support focused and have the ability and understanding on how to convey knowledge to clients with differing levels of existing technical knowledge., • Superior written and verbal communication skills; able to communicate clearly and in a compelling manner to audiences of various levels., • Strongly sales-oriented, hands-on personality with Customer Service orientation, • An organised and enthusiastic attitude, with a keen eye for accuracy and detail, • Experience working in B2B and luxury/niche B2C companies/the aesthetic industry and or medical field would be a plus., • A Tech support or/and Sales background., • Have empathy and patience with a strong desire to give the best possible in terms of training and support., • Be resilient, enjoy ambiguity, and thrive in a fast-paced agile environment., • Be a brand ambassador and deliver a superior client experience., • Have the ability to follow the process and maintain the highest levels of confidentiality.At Crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering their fundamental questions, thanks to our state of the art online 3D visualisation solutions. Our proprietary platform is used by patients, leading medical aesthetic brands and the most recognized healthcare professionals around the world throughout the full patient journey, establishing us as the market leader. With our unbeaten key improvements on the main medical and business metrics, we are delighted and proud to enhance the beauty journey of people around the world day after day. The team: We are an International technology engineering organisation focused on people and our product. At Crisalix we work hard, and we have a beautiful project ahead of us to make a company that's an excellent place to work.

Product Engineer High level stuff you might be filtering against 🔍Location: Remote (CT/ET Timezone). Collaborating with teams on the West Coast and in Europe, alongside building out a new hub in Chicago.Type: Full-timeSalary: Location dependent. As a guide, our current range across all levels is $130k-$190k. We are open to negotiation as we recognise there are different situations, but these are our general guardrails. What I am looking for👋 Hi, I’m _, Chief Technology Officer at Zen Educate and I’m looking for engineers who can make an impact on the real world problem of education staffing, and do it through engineering excellence. Every place has its own understanding of what engineering excellence looks like (sometimes written down, sometimes not). Here’s what it means to me and Zen: • Valuing real world outcomes and shared learning over output• Product thinking over pure tech - start with the problem, ship quickly and iterate. • Team success and sustainability over individual heroics. We are a small, but mighty team and so every engineer has the opportunity to make an outsized impact and put their stamp on what excellence looks like in practice. What do I mean by “small”? Today we have 25 Product Engineers working in small dynamic teams across the Zen product. We recognise the world is not static - “what got us here, won’t get us there” - so we look for curiosity, adaptability and proactiveness as fundamental traits. The engineers I see be the most successful are those who focus on solving problems, look to help others and just happen to typically leverage technology to do so. This role is particularly exciting because you’ll be one of Zen’s first Product Engineers in the US, where we’re enjoying rapid growth. You’ll thrive in this role if you’re someone who can build relationships quickly, take ownership of problems end-to-end and help grow a team around you 💪 What we are building and whyGetting the right teacher into the right school at the right time is a crucial problem to solve, both for education outcomes for children and for the sustainability of an industry that spends billions on this. Today the platform we are building supports internal operations teams on filling roles, educators on finding roles via our mobile app and schools on getting educators in for both short-term and long-term roles. The more we develop the platform (and the ability to self-serve in the marketplace), the more efficient the whole process becomes, which means more money going back to educators and into classrooms (over $65 million globally since 2017). We are well established in the UK and growing at a phenomenal rate in the US 🚀What we need now is to reach the next level in how we build our platform to support this growth. That’s where you come in 😉 What the role looks like in practiceII’ve written a bunch of words above that I hope capture your interest and excitement ✨. But what really matters is what reality looks like and the best people to share that are the existing engineers on the team. So here are a few glimpses from your potential peers of some of what they have done in a week: “I picked up an AI teacher qualification project that started out quite loosely defined, with no clear owner or scope. I spent time aligning with Product and Ops to clarify what problem we were solving, shaped an initial approach, and started delivering iterative improvements so we could test value quickly. Along the way I helped reset direction when momentum dipped.” - Arindam "I spent the week working on a major overhaul of our permissions system — moving away from hardcoded roles towards something granular and scoped per school, network, and unit. I also wired up audit logging around sensitive actions so we have proper traceability in production, and built out an admin UI so non-engineers can manage roles and permissions without needing to come to us." - João “I spent the week creating a foundational _ configuration for our monorepo to help us use AI more effectively when building product and writing code. I worked alongside the AI working group to support some of the bottlenecks we’ve been seeing in our development process, and made the setup clear and practical so other engineers could start using it straight away.” - Eimi “I implemented backend and frontend MixPanel events for crucial workflows to better understand how users interact with our product and what we can improve on." - Georgi “I spent the week upgrading our React Native app to the latest Expo SDK. This meant updating dependencies, fixing compatibility issues, and resolving build and runtime problems to keep everything stable. The upgrade puts us on a supported version, reduces future maintenance risk, and gives us access to new tools that will help us ship features faster.”- Ethan “I spent time this week improving the anonymisation logic in Ditto - our internal tool for cloning production databases safely for development. I also put together the weekly DevEx metrics for the Product and Tech team, covering things like CI pass rates and deployment frequency. Then towards the end of the week I did some work addressing minor vulnerabilities that were found from our monthly red-teaming with CovertSwarm.” - Jai What you might like or dislike Every place makes tradeoffs based on what they value and where they are in their journey ⚖️. Here’s a list of things you might find useful in figuring out if this is the right role for you. If we end up chatting, feel free to dig deeper into any of them. Note that some of these are recent changes in our approach and may be “work in progress” when you join. 💻 How We Work_ tech for the obvious, experimentation for the rest. Our core is Ruby on Rails, React, React Native, running on Heroku + Cloudflare etc. But we have also evaluated Amazon Personalise as a candidate for our matching system and spiked out our own AI powered knowledge-base as well as investigating AI for bug triaging. Process serves performance. We work in a Mission-based setup where teams form around outcomes not org charts, unnecessary process or following rules. That means you won't be stuck in a lane - you'll work across different parts of the business based on your strengths and interests. Greater performance gives greater freedom - think “Master your instrument, master the music, and then forget all that and just play.” Engineers as problem shapers (not ticket takers). You’ll thrive here if you want to shape problems, not just deliver tickets. Our Product Managers and Designers are partners you pull on for leverage rather than task givers who hide the users away. And we’ll encourage you to propose (and lead) Missions that propel the business forward. Daily shipping culture. We ship regularly and want to get even better at it. We are investing in this and welcome those who’ll help us start smaller and iterate faster. 🌱 Growth & ProgressionChoose your own career path. We care more about impact and learning than rigid competency grids. This means greater flexibility in what progression looks like, but requires you to build an understanding of what we value from guiding principles and shared real-world examples. Your manager is a partner, not a supervisor. You'll have a manager, but they won't be directing your every move. Expect them to help you think through hard problems, offer perspective, and provide nudges to help you grow - not to tell you what to do or check your work. That means you'll need to take ownership of your own progress and speak up when you need unblocking. Few Titles, infinite Levels. We use Levels instead of Titles to show growth in a Role. You won’t see titles like Associate, Senior, or Staff here. Instead, you can grow continuously by getting better at your current role - e.g. working faster, safer, and more independently. Changing roles is possible too, but depends on business needs, since different roles aim for different business outcomes and typically use different skills. Investment over reward as a mindset. Level changes are tightly coupled to compensation changes. Confidence in a Level change is based on sustainably doing great work at your current level. We think it is fairer to invest in what you do next, rather than reward you doing the next Level first for free! 💸 CompensationMarket reality. Compensation is based on your competitiveness in your local hiring market (note that’s not just where you live). We don’t believe anyone has found a great solution to global compensation, so we aim instead to be clear and equitable in how we do it. Solid, but not flashy compensation. We pay decently, but we won’t beat out companies with deeper pockets (yet!). Think long term investment. If you are in a place where you need to prioritise immediate financial gain then this probably isn’t the right time to join us. 🤝 Team Culture & CollaborationDistributed engineering team. Solid communication skills and async habits are key to be effective. You’ll find strong connection here, but not through engineering getting together in-person. If you like the buzz of working near others you are welcome to work from one of our offices, but there won’t be many engineers there on any given day. There will be lots of frontline teams in-office though providing a fast way to build context on problems to solve by seeing them firsthand. We believe in impact and measurable outcomes, alongside shared learning. If your work moves the needle or teaches us something meaningful then that’s a win. If not, then we’ll want to understand why. Balanced, sustainable work. Long hours are not a badge of honour - they are an indication something isn’t working well. We value a sustainable pace and healthy teams. Diversity is good in some ways and lacking in others. You might be the first of something here. That matters and we’ll support appropriately if you are. How we hireHire fast, fix fast. Hiring today is...not great, with most companies being too cautious and taking too long to make a decision 😦. We move quicker - our ideal is: apply Monday, offer by Friday. Then we invest heavily in the most important part - your onboarding. We ensure you are setup for success, with clear direction, experience of different parts of the product and shipping to production within days.Whilst fast doesn’t mean frivolous, it does slightly increase the risk that you or we made a mistake. So we include regular check-ins during onboarding to make sure expectations match reality. If either side feels something is off then we try to fix it fast. And sometimes that will mean saying “let’s not carry on” with respect. Real talk. We believe in being direct and authentic. We’ll share the good, the messy and the challenges. We recognise we won’t have all the answers, still have much to learn, and that’s all part of the fun of this wild ride 🚀. We expect the same from you - after all we are just a bunch of humans trying to do great work together. Mindset, not tools. We hire for how you think and create leverage, not what specific tools you’ve used before. To us, experience is just another tool - it is only valuable through how you leverage it. Curiosity, adaptability, product thinking - those are the durable qualities in a changing world. And we value different opinions, so ensure you share yours - have a point of view, maybe debate a little and we will respect that.\ Always open to great people We are always hiring and happy to chat even if the timing isn’t quite right. That’s why you might see this job post open for a long time. We are not collecting resumes or doing stealth market research, we just believe in the power of serendipity. To make that more transparent - right now we have a clear need for at least 4 more engineers in the team. Okay, so what will the actual process look like? 👀• Recruiter quick chat. Our recruiter will check you are human, can communicate effectively and cover some of the basics like compensation, benefits and availability.• Technical expertise. We will do a paired session with a twist - we will be the ones sharing our screen and writing the code. So come prepared to ask questions, drive progress with another engineer and dig through an ambiguous past problem in our codebase.• Product thinking. Chat to either our CPO, Dan, or a Product Manager about how you’ve demonstrated a product mindset in the past. Or if you haven’t had opportunity to do that, tell us why and what you’d do differently with us. • Role chat. This will be with me and our Senior Engineering Manager, Sean. I’ll be wanting to understand how you think and approach the role and engineering excellence, and Sean will give you some insight about what it’s like to be a Product Engineer at Zen. I’ll start by asking you the question you include in your application. And I’ll want to dig into your answers so that this becomes more of a conversation and shared exploration than a Q&A session 😃. After the recruiter chat, the remaining sessions can happen in any order and as quickly as our schedules can align. You could do them all in a day if you want or spread them out a bit. Once interviewers have shared their feedback from each session we do an internal debrief - that’s where we discuss what we are excited about you for in the role, any challenges we see and whether we think we can mitigate them at this time. From there we will make a decision and either proceed to offer or tell you that we not offering. We believe feedback is important, but also know not everyone wants it - so we don’t share it by default. If you’d like feedback after the process, just let us know. Note that we’ll frame the feedback from our perspective of why we did or did not have the confidence rather than as a commentary on you. Interested? Let’s go!If you read all of the above and are excited (maybe even a little nervous) about the opportunity and how we work then I recommend applying now! If you skipped or skimmed the above, feel free to apply anyway but you’re missing a bunch of useful information that could streamline the process for you 😉

We are currently hiring Seasonal Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support. This seasonal project will run through September 11, 2026, with paid training provided before agents transition into live customer support. We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels. What You’ll Be Doing • Answering customer inquiries via phone, chat, email, and SMS, • Assisting customers with purchase-related questions and order support, • Following up on pending inquiries and unresolved customer interactions, • Accurately documenting customer interactions and updates, • Providing friendly, professional, and solution-focused support, • Building positive customer relationships through clear communication Training & Project Timeline • Training Start Date: Monday, June 8, 2026, • One week of training followed by one week of supported on-the-job experience, • Seasonal project ending September 11, 2026 Compensation • $5.50 USD per hour, • Paid weekly Important Information • This is a fully remote seasonal opportunity, • Candidates must be fluent in English, • Applications and resumes must be submitted in English, • Only candidates based in Mexico will be considered for this posting Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: • Resume and Prescreen Questionnaire Review, • One-Way Video Interview, • Live Interview, • Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position. What We’re Looking For • Previous customer service experience, • Previous call center experience, • Strong English communication skills, both written and verbal, • Excellent grammar, spelling, and punctuation, • Comfortable multitasking across systems and tabs, • Basic computer proficiency, including typing, copy/paste, and navigation skills, • Minimum typing speed of 30+ WPM, • Positive attitude with strong problem-solving skills, • Reliable and professional work ethic Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: • Windows 11 PC (Mac not supported), • 12–16 GB RAM, • Dual monitors, • Webcam, • Fibre internet with a wired connection, • Backup power solution, • Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Please note: Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement. Incomplete applications may automatically be removed from consideration.

Job Title: Customer Service Representative Company: Greentown Productions Are you passionate about providing exceptional customer service and communication? Are you someone who enjoys connecting with customers and solving their problems? If so, Greentown Productions is looking for you to join our team as a Customer Service Representative! About Us: Greentown Productions is a leading production company that specializes in environmentally conscious content. We are committed to creating high-quality, eco-friendly media that inspires and educates people around the world. Our team is made up of creative and dedicated individuals who share our passion for sustainability and storytelling. Job Overview: As a Customer Service Representative, you will be the primary point of contact for our customers. You will be responsible for handling inquiries, complaints, and general questions about our products and services. Your main goal will be to provide exceptional customer service and ensure that our clients have a positive and memorable experience with our company. Key Responsibilities: • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner, • Identify and assess customer needs to provide appropriate solutions and recommendations, • Maintain accurate and detailed records of customer interactions and transactions, • Follow up with customers to ensure their inquiries or issues have been resolved to their satisfaction, • Escalate complex or urgent customer issues to the appropriate team members, • Collaborate with other departments to improve overall customer experience and satisfaction, • Stay current with company products, services, and policies to provide accurate information to customers, • Participate in customer service training and ongoing professional development to enhance skills and knowledge Qualifications: • High school diploma or equivalent; college degree preferred, • Minimum of 1-2 years of previous experience in customer service or a related field, • Excellent communication skills, both written and verbal, • Strong problem-solving and decision-making abilities, • Ability to remain calm and professional in challenging situations, • Basic computer skills and experience with customer service software, • Positive attitude, teamwork mentality, and a desire to continuously learn and improve, • Passionate about sustainability and environmental issues is a plus Working Conditions: • This is a full-time, onsite position located at our headquarters in Greentown, • Standard work hours are Monday-Friday, 9:00 AM to 5:00 PM, • Occasional evening or weekend work may be required during peak periods or for special events, • Fast-paced, dynamic environment with a diverse team, • Competitive salary and benefits package offered If you are a customer-centric individual with great communication skills and a passion for making a positive impact, we encourage you to apply for this exciting opportunity at Greentown Productions. Join us in our mission to create a more sustainable world through media and storytelling. Greentown Productions is an equal opportunity employer and we welcome and encourage diversity in the workplace. We thank all applicants for their interest in this role, however, only those selected for an interview will be contacted.

AutogenAI is a leader in Generative AI SaaS, transforming how organizations create and optimize winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors. Our innovation stems from a belief that language technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering bespoke AI language engines tailored to their needs, saving time, improving content quality, and boosting win rates in highly competitive markets. We drive AutogenAI’s growth by fostering a culture where innovation and ambition thrive, building a company where everyone can have a career-defining experience. As we scale, we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. As a Customer Support Agent, you will be the first point of contact for our customers, ensuring they receive exceptional support and guidance on the AutogenAI platform. You will be responsible for addressing customer inquiries, troubleshooting issues, and collaborating with various teams to deliver a seamless customer experience. This role offers the opportunity to become an expert in our product, work cross-functionally with key departments, and directly contribute to customer satisfaction and retention This role must cover US East Coast hours between 8am - 5pm. • Providing Product Support: Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat., • Technical Aptitude: Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2nd line support., • Categorizing and Prioritizing Inquiries: Identify the priority of customer inquiries and categorise them to ensure efficient handling and assignment. Ensure that complex issues are escalated to the appropriate teams. Ability to provide timely and consistent updates to ticket requestors on the status., • Documenting Solutions and Creating Resources: Write and update knowledge base articles and internal documentation to help customers self-serve, reducing the volume of repeat inquiries and Support's resolution time., • Collaborating Across Teams: Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience., • Delivering Outstanding Customer Service: Strive to delight customers by providing a seamless, friendly, and effective support experience that builds trust and loyalty., • Tracking and Monitoring Issues: Document, track, and monitor problems to ensure timely resolutions, keeping customers informed throughout the process., • Adhering to SLAs and KPIs: Consistently meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality., • Problem-Solving Skills: You possess a natural aptitude for troubleshooting and enjoy finding creative solutions to customer issues, ensuring swift resolutions., • Customer-Centric Mindset: A genuine passion for helping customers and a commitment to delivering exceptional service, ensuring they feel valued and heard., • Technical Proficiency: Strong computer literacy and the ability to quickly learn new software, enabling you to navigate and understand the AutogenAI platform., • Effective Communication: Excellent verbal and written communication skills, allowing you to convey complex information clearly and concisely to both customers and internal teams., • Adaptability and Initiative: Able to manage multiple tasks, and take initiative to improve processes and customer experiences., • Experience: 3+ years of experience in a customer support role, ideally within the SaaS or tech industry., • Industry Knowledge: Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B environments., • Technical Skills: Comfortable using support tools and platforms such as Zendesk, Slack, Datadog and Linear., • Education: A bachelor’s degree or equivalent experience, • Work schedule: We're hiring our 2nd US based Agent and the hours are 8am-5pm East Coast timezone. Monday through Friday, with 1 hour for lunch., • Technical Aptitude: Experience in reviewing, understanding and discussing programmatic log and trace results, • B2B Technical Support Background: Demonstrated success in a B2B technical support role within a SaaS company., • Computer Science Degree: A degree in computer science or related technical field is advantageous., • Bid Writing Familiarity: Experience with bid writing and the associated processes. Compensation and Benefits: • Competitive Salary: ~$55,000 - $65,000 depending on specific experience and qualifications relevant to the role., • Performance Bonuses: Opportunities for performance-based incentives, • Stock Options: Meaningful equity in the company., • Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account., • Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions., • Paid Time Off: Unlimited paid time off — we measure performance by outcomes, not hours logged, • Flexible Work Options: Remote, • Paid parental leave: 16 weeks for the primary caregiver, 4 weeks for the secondary caregiver (after one year of year of service), • Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. These aren’t just principles we print and forget – they’re how we work, how we treat each other, and how we deliver for our customers. They shape the company we are, and the one we aspire to become. • Customers, Always: Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win., • Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission., • Learn and Invent: We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth., • Act Like Owners: Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters., • Turn It Up to 11: There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level., • Lead With Respect: We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter., • Build Trust Through Transparency: We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos. AutogenAI is an equal opportunity employer dedicated to fostering a diverse and inclusive workplace. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local laws. We encourage applications from individuals of all backgrounds, including those with disabilities and veterans. Our hiring decisions are based on qualifications, merit, and business needs. At AutogenAI we value the unique perspectives each employee brings and strive to provide an equitable environment. If you require reasonable accommodations during the application or interview process, please let us know, and we will gladly assist you.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The Core ML team in Community Support is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and more! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. The Difference You Will Make: We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb. You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience. Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities. A Typical Day: • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems, • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products, • Learn and share the latest AI/ML technologies with the team. Your Expertise: • PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience, • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks, • Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar), • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices, • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. _ If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

We are looking for a Customer Success Manager for Thailand BASED and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you helping our clients to use and navigate our platform, But helping them to successfully integrate our platform into their daily processes within their practice/Clinic in a seamless way. • Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client., • Develop a trusted advisor relationship with clients and a solid technical support for all product needs of the platform throughout the customer journey through e-mail, live chat, Skype, or telephone., • Encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities., • Constantly training on best practices., • Be willing to learn and hence have a deep understanding of the software perfectly and to know how to explain it to a client that might not be very tech savvy., • To adapt your speed of teaching to the understanding speed of the client., • Experienced at training people in the past on solutions using a tablet device., • Work closely with the company C-Suite to ensure CS company processes are followed intricately., • Been capable of identifying client concerns or possible additional commercial opportunities that could be addressed with the help of the sales team., • Ensure the client has access to all online learning resources, • Customer retention management., • Information’s escalation and feedback from the users to the marketing and development team., • Have 2+ years of experience Tech support or/and Sales within a B2B SaaS or SW company., • Are tech savvy with a strong desire to build and support relationships and expand product use within a customer environment., • Fluent/Native in Spoken and written Thai ,Plus have a good level of English (B1+)., • Possess excellent judgement with consultative, problem solving, and escalation resolution skills., • Be very customer support focused and have the ability and understanding on how to convey knowledge to clients with differing levels of existing technical knowledge., • Superior written and verbal communication skills; able to communicate clearly and in a compelling manner to audiences of various levels., • Strongly sales-oriented, hands-on personality with Customer Service orientation, • An organised and enthusiastic attitude, with a keen eye for accuracy and detail, • Experience working in B2B and luxury/niche B2C companies/the aesthetic industry and or medical field would be a plus., • A Tech support or/and Sales background., • Have empathy and patience with a strong desire to give the best possible in terms of training and support., • Be resilient, enjoy ambiguity, and thrive in a fast-paced agile environment., • Be a brand ambassador and deliver a superior client experience., • Have the ability to follow the process and maintain the highest levels of confidentiality.At Crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering their fundamental questions, thanks to our state of the art online 3D visualisation solutions. Our proprietary platform is used by patients, leading medical aesthetic brands and the most recognized healthcare professionals around the world throughout the full patient journey, establishing us as the market leader. With our unbeaten key improvements on the main medical and business metrics, we are delighted and proud to enhance the beauty journey of people around the world day after day. The team: We are an International technology engineering organisation focused on people and our product. At Crisalix we work hard, and we have a beautiful project ahead of us to make a company that's an excellent place to work.

You'll be the person who figures out what Firecrawl should build next — and why. Right now, our engineers are shipping great infrastructure, and our support and sales teams are handling inbound well. But the bigger product bets — the ones that turn a good tool into a dominant platform — are stalling because nobody has the bandwidth to do real customer discovery. We have a state-of-the-art commercial research paper search endpoint with one customer using it. We have answers, reranking, monitoring — strong features that aren't getting the focused attention they deserve. You fix that. This isn't a PM role where you write tickets and manage a backlog. You're in the field. You talk to customers — a lot of them. You find the patterns, source the insights, and bring them back to the team in a way that changes what we prioritize. You're the bridge between what developers are actually trying to do and what we're building. Salary Range: $160,000–$230,000/year (Range shown is for U.S.-based employees. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: _.) Equity Range: Up to 0.15% Location: San Francisco, CA (Hybrid) Job Type: Full-Time Experience: 3+ years in product research, customer discovery, technical PM, or founder-level product work — with demonstrated results Visa: US Citizenship/Visa required Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit 8 figures in ARR and 100k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We're a small, fast-moving, technical team building essential infrastructure superintelligence will use to gather data on the web. We ship fast and deep. Talk to customers constantly. This is the job. You're running 15-25 customer conversations a week — discovery calls, user interviews, onboarding sessions, churn conversations. You're not surveying people. You're having real conversations that uncover what they're building, where they're stuck, and what would make Firecrawl indispensable to their workflow. You develop a sixth sense for what customers say versus what they actually need. Find the insights that change priorities. You don't just report what customers said — you synthesize it. You spot the patterns across dozens of conversations and turn them into clear, actionable product recommendations. "Here's the use case we're missing, here's how big it is, here's what we'd need to build, here's why it matters now." You bring receipts. Own customer discovery for new product surfaces. When the team is exploring a new direction — a new endpoint, a new pricing model, a new market segment — you're the person who goes deep. You map the landscape, talk to the right people, and come back with a clear picture of whether it's worth pursuing and how to win. You've done this at the 0-to-1 stage and you've done it at scale. You know the difference. Be the voice of the customer in every product conversation. You're in the room when product and engineering decisions are being made. Not to slow things down — to make them sharper. You bring real user context that prevents the team from building technically impressive things nobody asked for. Close the feedback loop. When the team ships something based on your research, you go back to the customers who informed it. You validate. You measure. You learn. Discovery isn't a one-time phase — it's a continuous cycle that compounds the more you do it. Create content from customer conversations. The best product research doubles as marketing. Customer stories, use case write-ups, product positioning insights — you naturally produce content that helps the team sell and market, not just build. Ex-founder energy. You've built something from scratch — ideally in dev tools or technical infrastructure. You know what it feels like to talk to your first 100 customers and figure out product-market fit by hand. That instinct doesn't come from reading about it. YC background is a major plus. Genuinely technical. You don't need to be writing production code, but you need to understand the product deeply enough to have credible conversations with developers. "Engineer" should be somewhere in your background, or you should be the kind of person who can vibe-code a working prototype and talk fluently about APIs, SDKs, and developer workflows. You can't do discovery on a technical product if you don't understand how it works. Exceptional communicator. You're great on camera, great on calls, great in writing. You can talk to a senior ML engineer about their RAG pipeline and then turn that conversation into a crisp internal brief that changes what the team builds. You're organized, you follow up, and people enjoy talking to you. Executor, not theorist. You don't produce 30-page research reports that nobody reads. You produce clear recommendations with enough evidence to act on, and you move fast enough that your insights are still relevant when you share them. You bias toward action. Comfortable with ambiguity. There's no playbook for this role at Firecrawl yet. You're building the customer discovery function from scratch. If you need a manager to tell you who to talk to and what questions to ask, this isn't the role. If you thrive when you get to figure it out — keep reading. Backgrounds that tend to do well: Ex-founders in the dev tools or API infrastructure space who understand 0-to-1 customer discovery. Technical PMs who've done real discovery work (not just roadmap management). Developer advocates who went deep on product strategy, not just content. People from the YC network who understand how early-stage companies find product-market fit. Engineers who realized they were better at talking to customers than writing code — and leaned into it. Traditional product managers. If your experience is writing PRDs, grooming backlogs, and running sprint planning — that's not this. We need someone who's in the field, not in Jira. Consultants or freelancers. We need someone embedded in the team who builds deep context over time. If your background is mostly advisory work or short engagements, the learning curve will be too steep and the insights too shallow. People who aren't technical enough. If you can't hold your own in a conversation about web scraping, API design, LLMs, or developer infrastructure — you won't be credible with our customers and you won't be useful to our engineering team. You don't need to be an engineer. But you need to be deeply comfortable in technical territory. Conference-circuit types. If your version of "customer discovery" is networking at events and collecting business cards, that's not what we mean. We mean sitting down with a developer, understanding their architecture, and figuring out where Firecrawl fits — or doesn't. Slow movers. We're a 26-person company competing in a market that's moving at light speed. If you need weeks to synthesize findings or months to build conviction on a recommendation, the window will have closed. We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings — but this role probably isn't for you. Salary that makes sense — $160,000–$230,000/year, based on impact, not tenure Own a piece — Up to 0.15% equity in what you're helping build Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge Parental leave — 12 weeks fully paid, for moms and dads Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally Team offsites — A change of scenery, minus the trust falls Sabbatical — 3 paid months off after 4 years, do something fun and new Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind Doctegrity telehealth — Talk to a doctor from your couch 401(k) plan — Retirement might be a ways off, but future-you will thank you Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit Pet insurance — Because fur babies are family too SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy E-Bike transportation — A loaner electric bike to get you around the city, on us Application Review — Send us your work and a quick note on why this excites you. We want to see evidence of real customer discovery work — case studies, product pivots you drove, insights that changed a company's direction. A portfolio of "I talked to X customers and we built Y as a result" goes a long way. Intro Chat (~20 min) — A quick conversation to get to know each other. We'll talk about what you've been working on, your experience with customer discovery, and what drew you to Firecrawl. Time for your questions too. Deep Dive Chat (~45 min) — Walk us through a real example: a time you ran customer discovery that meaningfully changed what a product team built. We'll go deep on your process — how you identified who to talk to, what you asked, how you synthesized, and how you got the team to act on it. Then we'll explore a live scenario at Firecrawl — how would you approach discovery for a product surface with low adoption? Founder Chat (~30 min) — Culture, pace, ownership, and how you like to work. Time for your questions too. Paid Work Trial (1–2 weeks) — Run a real mini-discovery sprint. Talk to actual Firecrawl customers, synthesize what you learn, and present a recommendation to the team. We evaluate on the quality of your insights, how you run conversations, and whether your recommendation would actually change what we build. Decision — We move fast after the trial. If you want to be the person who figures out what the fastest-growing web data infrastructure company should build next — by actually talking to the developers who use it — this is your shot. 👉 Apply now.

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. The Partnerships Team is looking for a stellar Senior Field Sales Representative—who has a background in roofing supply, manufacturing, or any relevant adjacent industries—and that can drive Roofr’s partner enablement program for its current and future supplier alliances in regions across North America. A strong communicator and skilled in sales and account management, the candidate will be recognized for their abilities to prioritize and execute on key partnership enablement strategies, product training and onboarding, and develop long-term and sustainable relationships that drive net-new opportunities for Roofr’s revenue team. The candidate will work closely with several internal stakeholders including, including sales, marketing, operations, and other teams within the partnerships group to deepen Roofr’s partnerships with the roofing supply vertical. What you get to do: • Own existing branch relationships and enable their sales reps for new opportunities in your allocated territory, • Be responsible for driving partner growth through partner engagement and enablement programs, • Become the main point of contact for partners for all subjects related to Roofr and our products that are assigned to you, • Provide effective Roofr product training and onboarding support for our new partners, • Plan, forecast, and meet monthly and quarterly departmental objectives and quotas, • Own engagement responsibilities by organizing and hosting timely and localized community events and meetings, • Provide Roofr product updates through in-person, or virtual, trainings, presentations, and meetings, • Travel to partner sites/locations regularly (estimated 1-2 weeks per month), • Become a master of Roofr’s PRM & CRM for partner-related updates, • Work cross-functionally with Roofr’s sales, success, revops, and support leaders to define priorities and resolve any issues between Roofr and the partner What you bring to the role: • 5+ years of account management and/or relationship management experience, • Experience working in channel partnerships is a huge plus, • Experience managing partnerships in a business development environment with Roofing supply companies is a huge plus, • Experience with relevant or modern tooling such as CRMs (Hubspot/Salesforce), PRMs (Partner stack), Asana, Google suite, • Excellent organizational skills, attention to detail, and the ability to multi-task/switch gears in a fast-paced environment, • Excellent verbal and written communication skills and presentation skills, • Excel at building and maintaining internal and external relationships and navigating organizations, and making relevant, high-producing connections, • Ability to work collaboratively or independently with minimal supervision, • Ability to manage influence through persuasion, negotiation, and consensus building Who You Are: • You are an outstanding communicator with a proven ability to foster long-term relationships with various types of stakeholders and people of diverse backgrounds, • You are well organized, (e.g., diligent with note-taking, punctual with all virtual and in-person meetings, etc.), • You have a team-centric attitude that adapts well to consensus decision-making and enjoys collaborative work, • You have an affinity for technology and start-ups, • You are outgoing, someone who looks forward to traveling and meeting our partners in person!, • You are comfortable being a brand ambassador, representing Roofr at events and being featured across our social media/marketing channels Compensation Range: $85,000.00 - $92,500.00 base + commission USD 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: • 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!, • 1 Friday off per month (we call those our laundry days!), • Company wide paid shutdown for the week between Christmas and New Years, • Flexible time off, • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada, • RRSP/401k match, • Generous Parental Leave policy 🤝 Perks: • We host an annual company retreat with great team building activities, • Ample learning and development opportunities to continue growing your career, • Home office setup stipend, • Internet and phone allowance, • Remote first culture, • Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: _. If you receive any suspicious messages or have questions, reach out to us at _. Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

The Role The Growth Customer Success Manager owns the post-sale experience for Clearstory's growing specialty contractor customers. You will manage a large portfolio of accounts through a lightweight, scalable engagement model — combining a CSM-led onboarding experience with automated touchpoints, in-app guidance, health monitoring, and AI-enhanced outreach. A requirement for this role is experience as a PM or PE at a commercial contractor!! This is not a traditional high-touch CSM role. Success here requires comfort operating at scale, a strong bias for AI & automation, and the ability to identify when a human touchpoint is truly needed versus when a well-crafted automated sequence or AI-generated insight can do the job better. Core Responsibilities • Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement, • Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption, • Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed, • Design, deploy, and iterate on automated email sequences and AI-generated outreach that replace manual touchpoints across the customer lifecycle, • Manage renewal outreach for the SMB segment, using data signals to prioritize efforts and personalize messaging at scale, • Collaborate with the Support team to ensure customers receive timely responses through live chat and the knowledge base, • Identify expansion signals and route qualified upsell opportunities to the appropriate AE or MM CSM, • Contribute to the design and documentation of the Growth CS playbook, including onboarding flows, automated sequences, and intervention triggers, • Partner with Product to provide feedback on in-app guides, weekly webinar content, and features that drive SMB adoption Clearstory is digitizing and automating the change order process inside the commercial construction industry. Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry. The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets. At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper! We are a venture backed 100% SaaS company with impressive credentials for a company at our stage. • Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects., • Significant Growth. We continue to double and triple our revenue and platform usage year over year., • Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month., • Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date. In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first. You’ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers. • Experience as a PM or PE at a commercial contractor, • Experience with change order request processes, • Demonstrated proficiency using AI tools in a professional context — you use AI regularly and can show examples of your work, • Strong analytical instincts — comfortable reading dashboards, analyzing data, and usage metrics to prioritize your time, • Excellent written communication skills with the ability to craft clear, compelling outreach at scale AI proficiency — What We Mean • We take AI literacy seriously for this role. During the interview process we will ask you to demonstrate how you use AI in your current workflow. Strong candidates will be able to speak concretely to:, • How they use AI tools (e.g., ChatGPT, Claude, Gemini, or similar) to draft and personalize outreach at scale, • How they prompt AI tools effectively to produce high-quality customer communications or internal documentation, • How they think about AI as a lever for expanding what a single CSM can accomplish across a large portfolio, • Be the architect of Clearstory's Growth CS motion — a brand-new function you will help design from the ground up, • Work at the intersection of Customer Success and AI, helping define what tech-enabled, scalable CS looks like for a growing SaaS company, • Continuous training in Customer Success methodology, automation best practices, and AI tooling, • A clear career path — Growth CSM is the entry point into a structured CS organization with MM and ENT segments you can grow into, • Competitive market-rate salary for a Series B company, • Flexible remote work, • Subsidized healthcare, vision, and dental, • 401k, • Early equity!

Polygon Labs is a global blockchain payments company building and operating infrastructure to move money instantly, reliably, and at internet scale, with the mission to move all money onchain. It is building the Polygon Open Money Stack, an open and integrated stack of services and technologies to instantly and reliably move money anywhere, and put it to work. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions daily for some of the globe's largest banks, fintechs, enterprises, and consumer applications. As a Staff Engineer within the Polygon PoS engineering team, you’ll play a mission-critical role in evolving one of the most used networks in the Web3 ecosystem. Reporting to the SVP of Engineering, you will lead efforts to solve deep protocol-level challenges including scalability, state growth, and latency - setting the architectural direction for the future of Polygon PoS. This is a unique opportunity to work on Ethereum-aligned infrastructure that supports massive scale, collaborating with some of the most experienced protocol engineers in the space. You’ll be joining a lean, high-caliber team of 7 engineers and will be expected to lead by example - driving excellence in design, implementation, and collaboration. This role is ideal for someone with deep expertise in protocol design, and Golang development who is excited about building performant, resilient systems in a rapidly evolving space. Lead design and prototyping of long-term solutions to address scalability, latency, and state growth challenges on the Polygon PoS network. Drive architectural decisions across the PoS codebase, contributing to Geth, Cosmos SDK, or CometBFT-based systems as needed. Identify and resolve deep technical issues in protocol behavior, consensus, and state sync. Champion code quality, documentation, testing, and developer best practices across the team. Mentor and support engineers across the stack to elevate the overall engineering bar. Collaborate cross-functionally with protocol researchers, DevOps, security, and ecosystem teams to ship robust upgrades to the live network. 7+ years of backend or protocol engineering experience, with 2+ years in senior or staff-level roles. Deep experience working in Golang, ideally within distributed systems, consensus, or blockchain infrastructure. Experience contributing to or working with Ethereum clients (e.g., Geth) or Cosmos-based stacks (e.g., Cosmos SDK, CometBFT). Demonstrated ability to lead architecture, code quality, and complex system design in fast-paced engineering teams. Comfortable working asynchronously with distributed teams in EMEA, US East Coast, or adjacent time zones. Previous contributions to public blockchain protocols or open-source infrastructure. Familiarity with performance optimization tools and techniques in large-scale systems. Ability to communicate complex technical topics clearly across varied stakeholders. Passion for decentralized systems and aligning infrastructure to Ethereum’s values. The goal of the Polygon Labs total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan includes the following benefits for our full time employees: Remote first global workforce Industry leading Medical, Dental and Vision health insurance* Company matching 401k with 3% match* $1,500 Home Office Set Up Allowance (life-time max) $75 Monthly internet or phone reimbursement Flexible Time Off Company issued laptop Egg freezing, mental health, and employee wellness benefits *In certain countries medical, dental and vision is fully covered for employees & their dependents. This is country and plan specific. *401k is for United States employees only Polygon Labs is committed to a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Polygon Labs is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. Learn More about Polygon Labs || | | | | |

Mercier Consultancy MD is thrilled to announce an opening for Danish Speaking Customer Service Representatives for a leading Consumer Electronics Company based in Greece. This exciting role is perfect for individuals who are passionate about technology and dedicated to providing outstanding customer support. In this position, you will assist customers in Danish, answering their inquiries and ensuring they receive superior service regarding their electronics purchases. • Provide exceptional customer service support for consumer electronics inquiries via phone, email, and live chat in Danish., • Assist customers with product information, troubleshooting, order tracking, and returns., • Resolve customer complaints effectively while ensuring satisfaction and loyalty., • Document customer interactions and maintain accurate records in the CRM system., • Collaborate with internal teams to improve product knowledge and enhance customer experience., • Stay updated on the latest consumer electronics trends and product knowledge to assist customers accurately., • Fluency in Danish (both written and spoken) is essential; knowledge of English is advantageous., • Previous experience in customer service, preferably within the consumer electronics sector., • Strong communication and interpersonal skills with a focus on customer satisfaction., • Proficiency in problem-solving and ability to handle challenging situations with ease., • Ability to multitask and prioritize effectively in a fast-paced environment., • Familiarity with CRM software and basic computer applications., • Willingness to work flexible hours, including evenings and weekends as required., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Customer Service Specialist, you’ll report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success. Overall duties include: Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice) Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital) Meet and exceed quality goals, productivity targets, and regulatory requirements Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible. Re-prioritize and adapt to an ever-changing environment Operate in a team environment providing support in all areas and being agile in your day-to-day workflow. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. What are we looking for? You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements. 2+ years of experience in a customer-facing role multi-channel role. Bilingual in English and Spanish is preferred Availability to work flexible hours. Confidence to work in a hybrid environment. Work From Home Requirements: Must have at least 25MBPS internet connection plan / speed Must have a private & quiet area to work at home Demonstrate personal excellence by remaining positive in difficult situations Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required. Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail. Ability to learn and adapt to changing software and processes. Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred. Excellent interpersonal, communication, verbal, and written skills Empathy, curiosity, humility, and flexibility. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Medical, Dental, and Vision Coverage Options Employee Discounts Advancement opportunities Start-up culture backed by a secure, globally recognized brand. Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer) Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED Join Our Team as a Remote Customer Service Representative! As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service. Responsibilities • Respond to customer inquiries via phone, email, or chat in a timely and professional manner., • Assist customers with troubleshooting issues and provide accurate solutions., • Process orders, amendments, and returns efficiently., • Escalate unresolved issues to senior staff when necessary., • Provide feedback to improve customer service processes., • High school diploma or equivalent required., • 1-2 years of customer service experience preferred., • Excellent communication skills, both verbal and written., • Strong problem-solving skills and an ability to think critically., • Ability to work independently and manage time effectively in a remote setting., • Reliable internet connection and a quiet home office environment., • Previous experience in a call center or remote support role is a plus. Required Equipment: • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher, • Hardwired internet connection (ethernet) required, • USB headset (not wireless) with noise-canceling features, • Webcam (external or integrated), • Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off (Vacation, Sick & Public Holidays), • Training & Development, • Work From Home