Hotel Guest Service Representative Part Time
29 days ago
Madison
Job Description Now hiring a Guest Service Representative at the Moxy Madison Downtown. Join our team, a 2025 USA Today Top Workplace Winner! Starting at $16.00/hour, experienced candidates may qualify for a higher wage Flexible availability required on Monday to Friday, Weekends, and Holidays Open to morning and evening shifts Why Youll Love Working Here The Hotel Guest Service Representative Part Time position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide, A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown. Job Summary: Were on the hunt for an enthusiastic Guest Service Representative (a.k.a. Front Desk Agent, Moxy-style) to join our team. Youll be the first face our guests seeand the one theyll remember. Whether youre welcoming them with a cocktail at check-in, sharing local tips, or helping them with their stay, youll be at the heart of the Moxy experience. What Youll Do: • Welcome and check-in guests at the bar with style and personality, • Provide exceptional guest service with a friendly, can-do attitude, • Assist with reservations, room assignments, and guest inquiries, • Promote hotel features, local attractions, and food & beverage offerings, • Handle guest issues efficiently and with a positive approach, • Support other departments as neededthis is a team sport!, • Option to cross-train as a bartender (Yes, you read that right!)Who You Are:, • Outgoing, personable, and full of energy, • Love engaging with people from all walks of life, • Thrive in fast-paced, ever-changing environments, • Organized, dependable, and able to multitask, • Hospitality experience a plusbut not required, • Bartending experience or interest in learning is a bonus, • Flexible availability, including nights, weekends, and holidaysWhy Join Us:, • Fun, vibrant work cultureseriously, its not your typical hotel gig, • Growth opportunities, including the chance to move into full-time, • Cross-training in bartending and other areas of the hotel, • Hotel discounts and perks, • Be part of a team that values personality just as much as professionalismReady to join the party and bring the Moxy spirit to life? Apply now and show us what youve got! What Will You Get At NCG Hospitality? The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation busines and leader in the ownership, development, and operations of over 30 premier hospitality properties. Career Development • Personalized career pathing and skill development, • Leadership and mentorship programs, • Educational and certification reimbursementTeam Member Perks, • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels, • Catch of the Day earn bonuses for going above and beyond to support team and guests, • Everyone Sells earn cash for bringing in business to our properties, • Paid Volunteer hours Earn money for community serviceHealth & Wellness Benefits, • Medical, dental, and vision plans, • Paid sick time and Paid Time Off, • Virtual telehealth access and employee assistance resources, • Monthly health and fitness reimbursement programsFinancial Support, • Same-day pay options, • Referral bonus earn cash for bringing great team members