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Job DescriptionJob Title: Client Support Specialist Department: Customer Success / Client Services Location: North Hills, NC Job Type: Full-TimeAbout the Role We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption. Key Responsibilities • Serve as the primary contact for clients via ticketing, phone, and live chat, addressing inquiries, troubleshooting technical issues, and guiding users through platform features., • Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary., • Develop deep knowledge of our FinTech platform, including API integrations, account management tools, billing and reporting features., • Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement., • Maintain up-to-date records of client interactions using CRM and support ticketing systems., • Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support., • Bachelor's degree in business, Finance, Economics, Computer Science, or a related field preferred., • Prior experience in client support, customer success, or technical support is a plus—preferably in a FinTech, SaaS, or financial services environment., • Strong understanding of financial products and support systems., • Excellent problem-solving skills and the ability to explain complex concepts in simple terms., • Experience with CRM platforms (e.g., Salesforce, RedTail) and support tools (e.g., HubSpot, Jira)., • Familiarity with APIs, data security practices, and financial compliance is a plus., • Competitive salary and performance bonuses, • Health, dental, and vision insurance, • Professional development and training programs f3DC9Ubynp

Job Description ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan. We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses. OUR CLIENT Location: Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data. Contact HirexHire for more client information THE ROLE Our client is seeking a Technical Customer Support Representative to serve as the front line of the customer experience for their SaaS platform. This role is responsible for managing inbound support requests, guiding customers through platform functionality, and ensuring timely resolution of issues. You will support both day-to-day inquiries and time-sensitive customer workflows, including live or scheduled events, while partnering closely with internal teams to deliver a seamless and high-quality customer experience. This position requires strong communication, sound judgement, and the ability to remain calm in high-priority situations, with a primary focus on supporting customers during Pacific Time Zone business hours. WHAT YOU WILL DO * Manage inbound customer support requests via chat, email, and screenshare with timely and professional communication. * Troubleshoot platform usage, configuration questions, and basic technical issues. * Support customers in preparing for and executing time-sensitive workflows, including live or scheduled events. * Provide real-time assistance for high-priority customer scenarios. * Identify, document, and escalate bugs or complex issues with clear and actionable context. * Collaborate with Customer Success, Implementation, and technical teams on complex or high-visibility accounts. * Maintain accurate documentation of issues, feature requests, and edge cases. * Contribute to internal knowledge base and support documentation. * Identify opportunities to improve customer outcomes and platform utilization. WHAT YOU WILL NEED * 2-4 years of experience in customer support, customer success, or a similar role, preferably within a SaaS environment. * Ability to independently troubleshoot and resolve moderately complex technical issues such as permissions, configurations, or integrations. * Experience managing a support queue with competing priorities, including time-sensitive workflows. * Comfort investigating issues across systems such as admin settings, browser behavior, and basic API responses. * Experience documenting bugs and collaborating with engineering teams using tools like Azure DevOps or similar systems. * Familiarity with tools such as Intercom, Slack, and ticketing or workflow platforms. * Strong communication skills with the ability to guide non-technical users clearly and effectively. * Ability to navigate ambiguity and drive customer issues to resolution. * Strong organizational skills, attention to detail, and sound judgement on when to escalate issues. * Comfortable working Pacific Time Zone hours with occasional flexibility for time-sensitive support needs.

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Position Summary BMS is making a commitment to become a world leader in cellular therapy. Cellular therapy represents a significant advancement in the treatment of hematologic malignancies. BMS will leverage its unique capabilities, building from over 20 years of involvement in cell therapy and strategic collaborations. The Cell Therapy Account Manager is an individual contributor role responsible for achieving commercial success within the treatment sites through excellence in account planning, execution, and collaboration with all stakeholders to provide a seamless and differentiated patient experience. The Cell Therapy Account Manager will serve as the main point of contact for the CAR T treatment sites and lead the development of the site-specific account plans coordinating the deployment of resources tailored to meet the customer needs. For this position, the company seeks a highly engaged team player with strong entrepreneurial skills who can establish our CAR T therapies to be highly successful in the cellular therapy marketplace. Key Relationships Reports to: Area Business Manager, U.S. Cell Therapy National Account Management The position is field based, covering Raleigh/Durham. Key Responsibilities * Responsible for assessing, cultivating, and managing customer relationships across a broad set of stakeholders within assigned accounts to ensure achievement of commercial objectives for the launches in cellular therapy. * Responsible for the development of a customized site-specific account plan coordinating the deployment of resources to meet the customer needs and ensure a seamless and differentiated customer experience. * Serve as the main point of contact for designated accounts and collaborate with cross-functional partners to create a streamlined, organized interface between account stakeholders and all field facing colleagues. * Navigate complex account environments and understand the needs/issues of account stakeholders at all levels and drive to solutions that address the needs. * Collaborate and communicate regularly with cross-functional partners to support the referral of appropriate patients to the treatment centers. * Maintain and continuously develop both disease and product specific knowledge. * Actively gains customer insights and provides timely feedback to cross-functional partners and Area Business Manager regarding account business trends, changes in the therapeutic landscape, performance, industry issues and business opportunities and risks. * Ensure compliance with all laws, regulations and policies that govern the conduct of cell therapy activities. * This position requires the ability to drive within their assigned territory by automobile (and in some territories to travel by airplane). Qualifications & Experience Required: * 7+ years of sales experience, marketing, and/or commercial experience required with 5+ years in Hematology/Oncology * Key account management strategy - experience working in large, complex accounts, identifying influential stakeholders, and working with them to better serve patients * Customer service oriented - quick responses, highly reliable, excellent follow up * Demonstrated ability to effectively partner with leadership and key cross-functional partners across the internal organization in order to implement key account strategies * High degree of technical expertise and business acumen * Strong analytical, consulting, and business planning skills necessary to execute on key strategic imperatives * Excellent written and verbal communication skills including an effective presentation style to connect with diverse groups of customers * Thorough understanding of U.S. compliance guidelines * Ability to work independently and travel as needed (up to 50%) * Valid driver's license * Bachelor's Degree or equivalent Qualifications & Experience Preferred: * Experience in hospital sales, academic and community setting preferred * Buy and bill reimbursement experience preferred Critical Competences for Success Results orientation - A result oriented individual, with a participative, high-energy style, strong personal work ethic, intense focus on results and a bias toward action. Establishes clear expectations, objectives, and priorities. Sets aggressive but achievable goals and consistently delivers. Diligently monitors progress and proactively addresses variances. Highly decisive and action oriented. Collaboration skills - A top class team player. Works effectively in a team-based organization, collaborates cross-functionally and builds alignment around goals and objectives. Shares, circulates information. Readily builds consensus and achieves agreement on key initiatives and priorities. Will be able to point to previous success maximizing the communication requirements and productivity of a fast-growing leader company. Other Personal Characteristics Integrity - Possesses unquestioned integrity and strong business ethics. Demonstrates a firm commitment to the company's beliefs, values and organizational goals. Committed to making a positive contribution to the organization. Has the reputation and record of achievement to establish trust and credibility with peers, subordinates, collaboration partners, and external constituents. Strategic capabilities - Able to devise a long-term vision, based on a thorough understanding of industry trends and opportunities. Manages an effective planning process. Demonstrates creativity and effectiveness in addressing major strategic challenges. Analytical and problems solving skills - Adept at using advanced analytical techniques, tools and financial models to assess issues. Able to rapidly identify issues, develop and effectively implement solutions. Demonstrates personal flexibility and adaptability to operate effectively in changing environments and fluid markets. Communication skills - Excellent communication and interpersonal skills. Effectively leads meetings. Strong presentation skills in both small and large group setting. Excellent listener; seeks broad input and feedback; frequent and effective follow-up. Highly intelligent - A focused thinker with superior analytical skills. A quick study in new situations. Strong planning and implementation skills. #LI-Remote If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Field - United States - US: $171,360 - $207,648 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit . Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: * Health Coverage: Medical, pharmacy, dental, and vision care. * Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). * Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off * US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) * Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/ () eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at . Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1601359 : Cell Therapy Account Manager, Raleigh/Durham Company: Bristol-Myers Squibb Req Number: R1601359 Updated: 2026-04-18 04:47:22.953 UTC Location: Field Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

Job Description Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team! Our Fred Anderson location is looking for sales appointment setters/BDC reps. Why work with us? • 5-day work weeks - CLOSED ON SUNDAYS, • Flexible Saturday shifts, • No prior automotive experience needed - Training is provided, • Competitive pay plans with base + bonus Our sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional. What we offer: • A culture of caring, belonging, and respect for everyone, • Managers that people want to work with, • Career growth and advancement, • Leadership development, innovative training, and learning systems, • Competitive compensation plans, • 401k retirement plans with company match, • Comprehensive health benefits packages, including telehealth and behavioral health services, • Industry-leading maternity and paternity leave, • Relocation packages, • Paid employee referral program, • Recognition and bonus programs, • Paid time off, bereavement, and vacation benefits, • Employee discounts on parts, service, vehicle purchases, and local entertainment Responsibilities: • Answer customer calls and establish follow-up with sales appointments, • Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates, • Continuous follow-up with interested leads for 90 days as well as following up with leads that are not ready to make an appointment or no-show, • Provide customers with product information and direct them to appropriate dealership resources, • Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management, • Utilize CRM tracking system daily, • Walking the lot to stay up to date on inventory, • Assisting with getting vehicles fueled up and over to our detail departments Qualifications: • Prior customer service experience, • Excellent teamwork skills, • Positive and hardworking demeanor, • Strong computer skills with the ability to use computer software, • Eagerness to improve and collaborative attitude, • Time management skills, • Strong listening skills with ability to build rapport with others, • Organizational skills, • Valid Driver’s license with acceptable motor vehicle record, • High school diploma or equivalent Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be. Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Job Description Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together. Reporting to the Vice President, Digital Marketing, The Global Campaigns Lead will be responsible for bridging the gap between digital marketing tactics to create integrated Global campaigns. This role will work with stakeholders in product marketing, field marketing, and sales to ideate on campaign themes & success metrics. They will work with their peers on the digital marketing team for activation & execution plans. The Lead will routinely connect, optimize, and disseminate the global marketing programs & campaigns spanning Paid Media, Organic Search, Email Nurture, Partner and Field activations. They will combine these individual tactics into integrated global campaigns which they will routinely share out with their regional field marketing & sales stakeholders, while working with their internal digital marketing stakeholders on end-to-end optimizations. They will also share learnings from message testing, creative testing, or other audience insights with their stakeholders in product and brand marketing to influence future creatives & campaign themes. In this role, you will: * Coordinate the campaigns running in paid media, SEO, email nurture, web, and more, transforming them into integrated global campaigns with regular enablement & field + fact performance reviews. * Build a regular cadence with field marketing & regional sales leadership to give them line of sight into what is running, what is working, and what opportunities there are in their regions. * Leverage data from global marketing campaigns to influence & ideate campaign themes, opportunities, & activation plans. * Build dynamic & personalized sales outreach / chat experiences for our target audience. * Act as a consultant for your stakeholders by turning their desired outcomes into global marketing campaigns. About you: * Bachelors degree * 7+ years of related experience * Marketing experience across multi-facets of marketing teams, including campaign marketing, paid media, email marketing, sales enablement and marketing operations. * Experience navigating and learning from large multinational organizations, navigating organizations going through change, from company acquisitions to re-structured teams * Clear, compelling communication and presentation style * Inquisitive, detail oriented, positive, team-player attitude * Relationship building & enablement experience with external stakeholders in product marketing, field marketing, and sales. The base salary for this role is between $125,000–$250,000 per year and represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. #LI-MB1 Tools and Resources • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires., • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We've been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn, Youtube, Instagram, Facebook Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice

Job Description Job Title: CCaaS AI Deployment Engineer (AI.bot Implementation) Team: Customer Experience / Virtual Agent – Professional Services Level: Mid-Level Openings: 3 About the Company We are a global leader in unified communications and customer experience solutions. Our platform powers video, voice, chat, and contact center capabilities for organizations of all sizes, helping them connect teams, engage customers, and deliver modern, AI-driven experiences across channels. Our customer experience and virtual agent products enable organizations to automate and enhance customer interactions through intelligent chat and voice bots integrated into existing contact center and business systems. Role Summary We are hiring three Mid-Level Deployment Engineers to focus on hands-on implementation work for smaller mid-market customers. These roles are distinct from senior, enterprise-focused positions and are designed for engineers who execute strongly and are progressing into AI solution delivery, but are not yet at a senior/principal level. You will configure, deploy, and manage workflows and AI bot configurations for real-world client use cases, such as automating customer service calls and digital support interactions. Ideal candidates have a solid engineering background and hands-on experience with conversational AI / CX tooling (for example, platforms like Cognigy, Cyara, Glean or similar), showing a clear progression from implementation engineering into AI-powered solutions. Prior experience in implementation architecture (high-level design of implementations and integrations) is also a strong fit for this role, provided candidates are comfortable remaining hands-on. Key Responsibilities * Implementation & Configuration • Implement and configure AI chat and voice bots for mid-market customers based on defined requirements and solution designs., • Set up workflows, routing logic, and interaction flows to support use cases such as:, • Automating customer service and support calls, • Handling common inquiries via chat or messaging, • Integrating with existing systems (CRM, ticketing, knowledge bases, contact center platforms), • Configure channels, platform settings, and integrations according to best practices and implementation standards. Workflow & Bot Management • Build and maintain bot dialogs, intents, flows, and automation rules using low-code/no-code or configuration-based tools., • Tune and optimize workflows and configurations based on testing, analytics, and customer feedback., • Implement business rules, escalation paths, and seamless handoff logic to live agents. Technical Delivery • Translate solution designs from senior engineers, solution architects, or implementation architects into working configurations., • Execute deployment tasks such as:, • Environment/tenant setup and initial configuration, • Connecting data sources, APIs, and supporting tools (where required), • Configuration-focused troubleshooting and issue resolution, • Participate in functional and user acceptance testing, and resolve issues related to workflows, routing, and bot behavior. Customer & Cross-Functional Collaboration • Work directly with customer stakeholders (often in collaboration with project managers or senior engineers) to validate behavior, gather configuration details, and support deployment and go-live., • Partner with Professional Services project managers, sales engineers, and support teams to ensure smooth deployments and clean handoffs to ongoing operations. Engineering / Architecture Background • Previous experience in an engineering or implementation-focused role (e.g., deployment engineer, implementation engineer, systems engineer, or software engineer involved in solution delivery)., • Prior experience in implementation architecture (e.g., designing how systems, integrations, and workflows fit together for customer deployments) is a strong plus, as long as candidates are comfortable in a hands-on configuration role., • Strong technical problem-solving skills and comfort working with complex, configuration-driven SaaS platforms. Implementation Experience • Hands-on experience implementing or configuring:, • Conversational AI, virtual agents, or chatbots, and/or, • Contact center, IVR, or telephony solutions, and/or, • Other enterprise CX platforms where workflows and integrations are key., • Ability to convert business/functional requirements into concrete configuration tasks and detailed implementation steps. AI / CX Tooling Exposure • Experience with one or more tools or platforms in the conversational AI / CX ecosystem (for example, platforms like Cognigy, Cyara, Glean, or comparable technologies)., • Familiarity with concepts like intents, flows, routing, NLU/NLP, and automation in customer service contexts., • Demonstrated interest in further developing skills in AI-powered customer experience solutions. Technical Skills • Comfort using web-based admin consoles and configuration interfaces., • Familiarity with:, • Basic API and webhook concepts, • Data and systems integration principles (able to follow implementation guides and collaborate with more technical teams), • Ability to read and apply technical documentation in real-world deployments. Soft Skills • Strong organizational skills, with the ability to manage multiple mid-market implementations in parallel., • Clear, concise written and verbal communication, especially when documenting configuration decisions and explaining system behavior to non-technical stakeholders., • Approximately 2–5 years of experience in implementation or deployment engineering, ideally in enterprise SaaS, contact center, or CX environments., • A career path that shows progression from general implementation engineering into AI and automation-focused work, potentially including a stint in implementation architecture, without being overly senior., • Experience working with customers in the mid-market segment, balancing standardization with tailored configuration., • Motivated to grow into more advanced AI solution delivery while maintaining a strong hands-on, execution-focused role.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

We are seeking a highly skilled, phone-first Triage Technician who can confidently manage fast-paced inbound support calls.In this role, you will lead customers—often non-technical users and senior citizens—through initial troubleshooting with exceptional call control, patience, and clarity.You

Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as. Schedule and coordinate team coverage to ensure consistent support delivery.

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Ovesco Endoscopy USA is a cutting-edge medical device company specializing in flexible endoscopy and endoluminal surgery.The company designs and manufactures innovative products to address gastrointestinal diseases.Its flagship product, the OTSC-Over-The-Scope Clip, is used for the treatment and clo

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Alora Pharmaceuticals is a leading specialty pharmaceutical company focused on specialty segments of the U.It is a fully integrated company with internal resources dedicated to the development, manufacturing and promotion of its products.We have developed strong brand and generic franchises in many

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