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Job Description Job Summary ACN Contact Center Support Specialists provide ACN Independent Business Owners (IBOs) with clear and accurate information regarding company services and products, commission structures, and policies and procedures. This role is responsible for supporting IBOs in accordance with ACN's policies, procedures, quality standards, and applicable local, state, and federal regulations. • Call Handling: Answer an average of twenty-five incoming calls from IBOs per day., • Live Chat Monitoring: Monitor and respond to incoming live chat requests from IBOs efficiently and accurately, meeting departmental goals- average of 10 incoming chats per day., • Customer Interaction: Address multiple chat inquiries simultaneously while maintaining professionalism and a sense of urgency, especially for IBOs seeking repeated resolutions., • Resource Guidance: Direct IBOs to appropriate resources and online tools for information related to their role., • Product Knowledge: Maintain current knowledge of ACN products and services, offering technical assistance when needed., • Inquiry Response: Address IBO inquiries about subscriber services, products, billing, and general information, providing accurate and up-to-date details about ACN products, policies, and procedures., • Issue Resolution: Identify and resolve issues related to policies, procedures, and compensation plans., • Technical Assistance: Offer assistance in locating pertinent information using ACN's online tools and maintain current product knowledge., • Documentation: Accurately complete all necessary forms and documentation., • Root Cause Analysis: Review and determine the root cause of IBO inquiries, driving resolution effectively., • Team Collaboration: Work collaboratively with team members and other departments to achieve common goals and improve IBO support., • Excellent written and verbal communication skills., • Bi-lingual in Spanish required., • Strong problem-solving and critical thinking abilities., • Ability to multitask and manage time effectively., • Patience and empathy when dealing with difficult situations., • Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite., • Schedule: Monday-Friday 2:00-11:00 pm Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis. • To perform this job successfully, the individual must be able to perform each essential duty satisfactorily., • The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer., • Required to stand periodically; walk, hear, listen, talk, and visually see., • Use hands to finger, handle, or feel; the ability to reach with hands and arm. Federal and State Disclaimer ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Customer Service / Fully Remote] - Anywhere in U.Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quit

Job Description Customer Experience Assistant, Sales (Part Time) - Charlotte, NC Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person in of our Charlotte, NC Showroom. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR JF3ss7lYna

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We’re seeking a strategic and operationally rigorous Customer Experience Get Journey Manager to lead the end-to-end Get/Install experience from order capture and scheduling through technician/self-install, activation, and the first 90 days of service. Your role is critical to delivering a fast, reliable, and transparent onboarding experience that sets clear expectations, ensures right first-time installs, and stabilizes service early in the customer lifecycle. Reporting directly to the Vice President, Marketing Operations, you will own the roadmap, backlog, and cross-functional delivery across field operations, scheduling, activation, and early-tenure support. Your work will directly impact key business outcomes including lower cancels, higher NPS, reduced repeat contacts, and improved CPGA and cost-to-serve. As a Customer Experience Get Journey Manager, your duties and responsibilities will include: Journey Strategy & Roadmap • Define the Get/Install + 90-day vision and north-star metrics (e.g., OTD/ODD%, RFT, pre-install cancels, early-tenure NPS/churn), • Maintain a prioritized backlog based on quantified losses (e.g., long intervals, tech no-shows, repeat truck rolls), • Lead agile ceremonies and iterative delivery with Field Ops, Network, Engineering, CX, Care, Logistics, and E-commerce, • Use VoC/VoA, dispatch data, route telemetry, session replays, and ticket analytics to diagnose issues, • Build dashboards for install intervals, OTD/ODD, RFT, self-install success, Day-0 activation, and 30/60/90-day stability, • Coordinate with Field Ops, Network, CX/Retention, Care, Logistics, Marketing, IT, and E-commerce to ensure readiness and alignment, • Set OKRs and publish bi-weekly progress updates, • Tie improvements to business value (e.g., cancels↓, repeats↓, CPGA↓, NPS↑, churn↓) and validate via control/readoutsQualifications WHAT IT TAKES TO CATCH OUR EYE: • 6+ years in product/CX/operations with order-to-install or field/last-mile journey ownership., • Fluency in ops & funnel analytics (dispatch/route, IVR, ticketing; SQL/BI a plus) and conversational/IVR analytics, • Experience applying AI/automation to scheduling, routing, prediction, agent-assist, and proactive support, • Customer-obsessed, • Operationally rigorous, • Data- and AI-informed, • Systems thinker, • Bias for action, • Collaborative, • Workforce/Dispatch: WFM, route optimization, tech apps, • CX/Support: CRM, agent-assist AI, knowledge management, • Analytics: Looker/Tableau, GA4/Adobe, A/B testing platforms, • Telemetry/Proactive: outage detection, device telemetry, session replay, • Install Interval: −20–30% average interval; increase “soonest slot” availability, • On-Time Completion: +8–12 pts OTD/ODD, • Right-First-Time: +10–15 pts RFT; −20–30% repeat truck rolls, • Pre-Install Cancels: −20–30%, • Self-Install Success: +10–20 pts, • Scheduling & Field: Offered vs. accepted slots, average interval, OTD/ODD%, reschedule rate, no-access %, RFT, repeat-truck %, self-install success, tech arrival variance, • Quality & Risk: Mis-qualification rate, worktype accuracy (aerial/buried), CPE readiness, outage days in first 90, ticket reopen rate, • CX & Service: Welcome call/sequence completion, FCR, repeat contacts, AHT (as relevant), IVR/chat containment, proactive comms engagement, • Business: Pre-install cancel rate, Day-0 activation rate, early-tenure churn %, CPGA, cost-to-serve (first 90 days), first-30/60/90-day NPS/CSAT #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We’re looking for a strategic, data-driven Customer Experience Enjoy Journey Manager to lead the in-life customer experience for our Enjoy service - how customers use, pay for, and change their service. You will be central to delivering a seamless, transparent, and flexible experience that drives higher NPS, lower cost-to-serve, healthier ARPU, and reduced churn. Reporting directly to the Vice President, Marketing Operations, you will own the roadmap, backlog, and cross-functional delivery for key touchpoints including service performance, billing, payments, and plan changes. You’ll work across Network/Ops, Engineering, Billing, Digital, Care, and more to eliminate friction, deploy AI-powered solutions, and measure impact through clear KPIs. As a Customer Experience Enjoy Journey Manager, your duties and responsibilities will include: Journey Strategy & Roadmap • Define the Enjoy vision and north-star metrics (e.g., repeat-contact rate, bill-related contacts, upgrade attach rate, churn), • Maintain a prioritized backlog based on quantified customer pain points, • Lead agile ceremonies and iterative delivery with Engineering, Billing, Digital, and CX teams, • Use VoC/VoA, app/IVR analytics, telemetry, billing logs, and trouble tickets to diagnose issues., • Build dashboards for Wi-Fi satisfaction, bill comprehension, payment success, and plan-change conversion, • Align with Network/Ops, Billing/Finance, Digital/E-commerce, Care/Retention, IT/Engineering, Legal, and Training, • Set OKRs and publish bi-weekly progress updates., • Tie improvements to business value (e.g., cost-to-serve↓, upgrades↑, delinquency↓, NPS↑)Qualifications WHAT IT TAKES TO CATCH OUR EYE: • 6+ years in product, CX, or operations—telecom or in-life/billing experience preferred, • Strong fluency in analytics, billing/payment systems, and conversational/IVR tools, • Experience deploying AI/automation in production workflows, • Customer-obsessed, • Commercially savvy, • Data- & AI-informed, • Systems thinker, • Bias for action, • Collaborative, • Service & Effort: −15–25% repeat contacts; +10–15 pts Wi-Fi satisfaction, • Billing & Payments: −25–40% bill-related contacts; +15–25 pts autopay adoption, • Change Service: +20–35% upgrade/attach; +10–20 pts save-rate on downgrades, • Use/Performance: outage minutes, latency/jitter, proactive health checks sent→resolved, Wi-Fi satisfaction, truck-roll repeat %, • Pay: bill-related contact rate, payment success rate, autopay/paperless adoption, days-past-due, promise-to-pay kept, delinquency & involuntary churn, • Change Service: plan-change CVR, upgrade/attach rate, downgrade intent→save rate, proration/fee transparency contact rate, • CX/Service: FCR, repeat-contact rate, IVR/chat containment, AHT (as relevant), complaint rate, NPS/CSAT for Enjoy, • Financials: ARPU/ARPA lift from upgrades & add-ons, cost-to-serve, credits/goodwill rate #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We’re seeking a commercially savvy, customer-obsessed Customer Experience Join Journey Manager to lead the Join (Learn & Buy) experience rom service eligibility and plan selection through checkout, appointment scheduling, and handoff to install. You will be critical to delivering a frictionless buying experience that drives higher conversion, lower CPGA, fewer pre-install cancels, and stronger early-tenure satisfaction. Reporting directly to the Vice President, Marketing Operations, you will own the roadmap, backlog, and cross-functional delivery across digital, telesales, retail, and partner channels. Your work will directly impact qualified traffic, quote-to-order conversion, appointment set rates, and early NPS. As a Customer Experience Join Journey Manager, your duties and responsibilities will include: Journey Strategy & Roadmap • Define the Join journey vision and north-star metrics (e.g., Sales per 100 OFS, CVR, CPGA, pre-install cancels), • Maintain a prioritized backlog based on funnel losses (e.g., eligibility fails, checkout drop-offs, routing leakage), • Lead agile ceremonies and iterative delivery with Design, Engineering, E-commerce, Sales Ops, and Care, • Use VoC/VoA, web/app analytics, session replays, IVR telemetry, and operational logs to diagnose friction, • Build dashboards for LQS→sales, funnel drop-offs, time-to-complete, appointment set vs. kept, and cancel intent signals, • Partner with E-commerce on experimentation, content/UX, and conversion guardrails, • Align with Marketing (SEO/SEM, retargeting), Sales (scripts, SPIFs), IT (catalog, payments), and Field Ops (capacity windows), • Set OKRs and publish bi-weekly progress updates, • Tie improvements to business value (conversion↑, CPGA↓, cancels↓, ROAS↑) and validate via control/readoutsQualifications WHAT IT TAKES TO CATCH OUR EYE: • 6+ years in product, CX, e-commerce, or sales journey ownership with proven funnel optimization, • Strong fluency in funnel analytics, experimentation, and conversational/IVR analytics; SQL/BI a plus, • Experience deploying AI/automation in buyer and agent workflows, • Customer-obsessed, • Commercially savvy, • Data- & AI-informed, • Systems thinker, • Bias for action, • Collaborative, • GA4/Adobe, • Looker/Tableau, • Feature flags/A-B platforms, • CMS/PIM & offer engines, • Checkout & payments, • Agent-assist/gen-AI, • IVR/chat orchestration, • RPA/workflow automation, • Session replay, • Qualified → Order Conversion: +15–25% overall; +25–40% in under-penetrated segments, • CPGA: −10–20% via funnel gains and channel mix, • Pre-Install Cancels: −20–30% through better expectation-setting, scheduling, and save-on-pending flows, • Appointment Set & Kept: +10–15% set; +5–10% kept via capacity alignment and reminders, • Top-of-funnel LQS, • Eligibility pass rate, • Quote→Order CVR, • Checkout drop-off, • Payment/credit pass rate, • Time-to-complete, • % eligible calls/chats routed to sales, • IVR/chat containment to seller, • Appointment set/kept, • Misqualification rate, • Disclosure compliance, • Fraud/spam deflection, • Sales per 100 OFS, • Pre-install cancel rate, • CPGA, • First-30-day NPS #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We’re looking for a customer-obsessed, empathetic, and data-informed Customer Experience Support Journey Manager to lead the Help journey spanning support (self-service and assisted) and leave (cancellation, returns, final bill, and win-back). You will be central to delivering fast, definitive, and respectful resolution experiences that reduce churn, improve satisfaction, and lower cost-to-serve. Reporting directly to the Vice President, Marketing Operations, you will own the roadmap, backlog, and cross-functional delivery across support surfaces, retention flows, billing, and returns. Your work will directly impact first-contact resolution (FCR), repeat contacts, save rates, complaint volume, and win-back conversion. As a Customer Experience Support Journey Manager, your duties and responsibilities will include: Journey Strategy & Roadmap • Define the Help journey vision and north-star metrics (FCR, repeat-contact rate, containment, save rate, complaint rate, churn/win-back, cost-to-serve, NPS/CSAT), • Maintain a prioritized backlog based on quantified losses (e.g., repeat contacts, transfer loops, billing/RMA complaints), • Lead agile ceremonies and iterative delivery with Care, Billing, Digital, Network, Logistics, and IT, • Use VoC/VoA, conversational analytics, QA scores, outage telemetry, ticket/case logs, and billing/RMA data to diagnose issues, • Build dashboards for contact reasons, FCR, containment, save rate, cancellation reasons, RMA cycle time, credit/fee disputes, and win-back conversion, • Work with Care/Retention, Billing/Finance, Network/Ops, Digital/E-commerce, Field/Logistics, Legal/Compliance, and Training/QA to ensure readiness and alignment, • Set OKRs and publish bi-weekly progress updates, • Tie improvements to business value (FCR↑, repeat↓, save rate↑, churn↓, win-back↑, cost-to-serve↓) and validate via control/readoutsQualifications WHAT IT TAKES TO CATCH OUR EYE: • 6+ years in product, CX, or operations with support and/or retention journey ownership., • Strong fluency in conversational analytics, QA systems, ticketing workflows, billing/credits; SQL/BI a plus, • Experience deploying AI/automation in triage, agent-assist, QA insights, and proactive support, • Customer-obsessed, • Empathetic & outcomes-driven, • Data- & AI-informed, • Systems thinker, • Bias for action, • Collaborative, • Conversational & QA: speech/NLU, agent-assist AI, QA automation, • CRM/Workflow: case orchestration, RPA, knowledge management, • Telemetry/Proactive: outage detection, device telemetry, notifications, • Analytics: Looker/Tableau, GA4/Adobe, A/B testing, session replay, • Resolution & Effort: FCR +8–12 pts; repeat-contact rate −15–25%; containment +10–20 pts, • Retention & Churn: save rate +10–20 pts; churn −10–20%; CES −20–30%, • Billing/Returns: complaints −25–40%; RMA cycle time −20–30%; final bill disputes −30–50%, • Win-Back: contactability +20–30%; CVR +5–10 pts, • Support: FCR, repeat-within-7/30-day rate, containment (IVR/chat/app), AHT (as relevant), transfer rate, QA/CSAT/NPS, complaint rate, • Retention/Leave: cancel intent detection rate, save-offer take-rate, save rate (eligible), time-to-cancel, cancellation reason mix, policy compliance, • Returns/Billing: RMA issued→received cycle time, equipment reconciliation accuracy, final bill accuracy, bill dispute/contact rate, credits/goodwill rate, • Business: churn (vol/invol), win-back rate, cost-to-serve, recovery revenue from saves/win-backs #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job Description Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to making a difference in all the lives they touch each and every day. Petfolk is recreating the veterinary journey from the ground up with technology and design at the very center. We're revolutionizing how we work and take care of pets with beautifully crafted physical and digital spaces. We are bringing together people with the biggest hearts and brightest minds to make pet care the way we dreamt it could be. The Virtual TeleAdvice Support team member will utilize knowledge of veterinary medicine to address customer concerns regarding the health and well-being of their pets and create a comfortable and friendly experience for customers to ease the fear and anxiety associated with veterinary care. This position works directly under the supervision of the Director of Virtual Medicine and Operations. The TeleAdvice Support member must be comfortable with synchronous customer facing interactions such as gaining history on pets, and providing advice, triage, and education to pet parents across multiple channels including text, chat, phone, and video. They also need to be competent in asynchronous medical tasks such as medication request processing, estimate creation, and medical record review. ESSENTIAL DUTIES & RESPONSIBILITIES: • Provide compassionate, caring support to our helpline via phone, video, sms, or chat, • Obtain histories and provide recommendations based on company protocols and procedures, • Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities., • Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams. Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet's relative medical history., • 5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred, • Bilingual (Spanish & English) preferred, • Experience with triage/remote work preferred, • Licensed Veterinary Technician preferred but not required, • Must be willing to work EST 8am-6pm, • Full-time position availability Our team is our most important asset. We're committed to caring for them with the same standards we have for pets and their people. Petfolk proudly offers a robust benefits package, including Equity Compensation for all employees. See full details on our Careers Page

Job Description We are searching for Licensed Life Insurance Reps (Sales & Managers). If you are not licensed, we have staff available to walk you through the process, but you will need to have a license to move forward with our company. Our openings are for Sales and/or Management so you will need to have some experience in these areas. Since we will be dealing with Financial Services there will be a background check done and you will need to be able to pass this portion. If you have any questions regarding this portion please respond back with a question before applying. Now for some information about the position & what we are looking for. Must have: • Must have valid drivers license, • Must have a reliable mode of transportation (must be able to get to and from prospects homes), • Outgoing personality, • Strong work ethic, • Basic computer skills, • Ability to close a sale, • Experience dealing with clients, • Access to qualified prospects (Leads), • Back office support, • Live chat support/ concierge line, • Discounted pre-licensing course for unlicensed candidates, • Step by step training platform, • Daily Training and Development Access Sales Position • Average earnings of $700 per sale, • Vested annual residuals on sales, • Average Compensation 10%-20% of teams performance (Ex: Team does 50,000 in sales weekly you will make 5,000 - 10,000 weekly), • Vested residuals on team sales, • Monthly Manager Bonus, • Territory Leader Relocation SubsidyCompany DescriptionWe believe that no one should wonder where the finances will come from on the worst day of their life; the loss of a loved one. We also believe in providing a free service to our clients to help ease the burden of those that would be left behind. We do this by providing an affordable Final Expense plan because everyone is going to die one day.We believe that no one should wonder where the finances will come from on the worst day of their life; the loss of a loved one. We also believe in providing a free service to our clients to help ease the burden of those that would be left behind. We do this by providing an affordable Final Expense plan because everyone is going to die one day.

Job Description Job Summary ACN Contact Center Support Specialists provide ACN Independent Business Owners (IBOs) with clear and accurate information regarding company services and products, commission structures, and policies and procedures. This role is responsible for supporting IBOs in accordance with ACN's policies, procedures, quality standards, and applicable local, state, and federal regulations. • Call Handling: Answer an average of twenty-five incoming calls from IBOs per day., • Live Chat Monitoring: Monitor and respond to incoming live chat requests from IBOs efficiently and accurately, meeting departmental goals- average of 10 incoming chats per day., • Customer Interaction: Address multiple chat inquiries simultaneously while maintaining professionalism and a sense of urgency, especially for IBOs seeking repeated resolutions., • Resource Guidance: Direct IBOs to appropriate resources and online tools for information related to their role., • Product Knowledge: Maintain current knowledge of ACN products and services, offering technical assistance when needed., • Inquiry Response: Address IBO inquiries about subscriber services, products, billing, and general information, providing accurate and up-to-date details about ACN products, policies, and procedures., • Issue Resolution: Identify and resolve issues related to policies, procedures, and compensation plans., • Technical Assistance: Offer assistance in locating pertinent information using ACN's online tools and maintain current product knowledge., • Documentation: Accurately complete all necessary forms and documentation., • Root Cause Analysis: Review and determine the root cause of IBO inquiries, driving resolution effectively., • Team Collaboration: Work collaboratively with team members and other departments to achieve common goals and improve IBO support., • Excellent written and verbal communication skills., • Bi-lingual in Spanish required., • Strong problem-solving and critical thinking abilities., • Ability to multitask and manage time effectively., • Patience and empathy when dealing with difficult situations., • Onsite employees – As a condition of your employment with ACN, Inc, you will be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite., • Schedule: 9:00 am - 6:00 pm Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions on a case-by-case basis. • To perform this job successfully, the individual must be able to perform each essential duty satisfactorily., • The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer., • Required to stand periodically; walk, hear, listen, talk, and visually see., • Use hands to finger, handle, or feel; the ability to reach with hands and arm. Federal and State Disclaimer ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description Customer Experience Assistant, Sales - Charlotte, NC Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Charlotte showroom. The targeted budget for this position is $19/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR Vqbyd0jf8x

Job Description Brilliant Earth - Assistant Store Manager - Charlotte, NC Position Overview: The Assistant Store Manager for our Charlotte, NC location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a full-time schedule of Sunday-Thursday. This role is in person at our Charlotte, NC showroom location. Key Responsibilities: • Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers., • Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service., • Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs., • Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team., • Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment., • Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures., • Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers., • Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments., • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews., • Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus, • Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams, • BA degree or equivalent preferred, • A true passion for helping people and creating positive customer service experiences, • Highly organized with focus on execution, problem-solving, and improving processes, • Motivated self-starter with high efficiency work style, while maintaining attention to detail, • Excellent written and verbal communication, • Ability to think critically and adapt quickly in a flexible environment, • Exceptional time management skills and accountability, • Team player with the ability to work collaboratively to achieve business goals, • Robust CRM software experience, • Entrepreneurial spirit / self-starter, • Commitment to respect and inclusion in the workplace At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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