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Job Title: Product Content Designer V Location: Remote work is an option - Onsite (3 days a week) in MPK is preferred Duration: 7+ Months About the Role: Role: Content Designer, Client Fintech Job Description • The Client Fintech team within Client builds payment infrastructure that enables people to send money to each other and pay merchants directly within messaging conversations., • These flows span the full consumer lifecycle: onboarding, identity verification, payment initiation, confirmation, error recovery, and post-transaction communication., • 10+ years of content design / UX writing experience Experience in fintech, finance, or payments, with understanding of money movement, transaction flows, and the regulatory/compliance considerations that come with them., • The Client Fintech team is responsible for developing the payment infrastructure that allows users to send money to each other (P2P) and pay merchants (P2M) directly within messaging platforms., • This involves designing user experiences for the complete transaction lifecycle, including onboarding, identity verification, payment initiation, confirmation, error recovery, and post-transaction communication., • This team is responsible for the design of all payment methods, underlying platforms, and financial services experiences across clients., • This team operates with an AI-native structure., • Content Design functions as shared specialists across various engineering pods, providing high-level directional guidance and quality assurance., • Day-to-day content iteration is handled within the pods using AI-assisted tooling., • Content Strategy & Execution: Own the complete content strategy and UX writing for P2P and P2M payment flows across iOS and Android, covering the full lifecycle from user onboarding through post-payment., • Specialized Financial Writing: Develop content for sensitive financial contexts, including fee transparency, tax disclosures, legal/compliance language, and localized payment terminology., • Process Management: Navigate the rigorous platform design review process, which involves preparing submissions, responding to follow-ups, and tracking approvals., • Cross-Functional Influence: Collaborate with Product Design, Engineering, Research, and Product Management to shape the overall product direction., • Clarity & Usability: Identify and scope content-led opportunities specifically aimed at boosting user trust, clarity, and overall usability., • Documentation & Standards: Create content specifications, localization guidelines, and accessibility documentation., • Experience: 10 + years of experience in Content Design or UX writing., • Industry Expertise: Proven experience in fintech, finance, or payments, including a strong grasp of money movement, transaction flows, and associated regulatory/compliance considerations., • AI Proficiency: Demonstrated ability to use AI tools within a design workflow, including prompt engineering, AI-assisted content generation, vibe coding, and rapid prototyping., • Tools: Proficiency with Figma., • Writing Skills: Exceptional ability to write clear, concise content for complex financial concepts, catering to diverse literacy levels and global markets., • UX Knowledge: Deep understanding of UX patterns for transactional flows (onboarding, verification, payment, error recovery)., • Strategic Thinking: Strong fluency in product content strategy, with the ability to link content decisions directly to business and user outcomes., • Collaboration: Experience working effectively within ambiguous environments and collaborating with cross-functional teams., • Portuguese language proficiency., • Familiarity with inclusive design and accessibility standards (WCAG). Must-Have Skills: • Industry Expertise, • AI Proficiency, • Portuguese language proficiency (not a deal breaker), • Familiarity with inclusive design and accessibility standards (WCAG)., • Own UX writing for P2P/P2M payment flows on iOS/Android (onboarding post-payment)., • Write sensitive financial/compliance content (fees, taxes, legal, localization)., • Manage design review submissions and approvals., • Partner with Design/Eng/Research/PM to shape direction and improve clarity, trust, and usability., • The team's focus is on advertiser billing, specifically targeting the consumer experience. The work involves understanding the peer-to-peer merchant process. Experience in retail banking or similar fields, particularly familiarity with customer interactions and process flows, is relevant to this role., • Create product content for consumer payments experiences, • Quickly become proficient and independently manage high-quality payments content., • Demonstrate a strong ability to drive content with an AI-first execution mindset., • Complex payments domain + fast pace bring prior payments expertise, • High autonomy expectations self-directed, proactive stakeholder mgmt, • High-impact, high-trust domain: payments are mission-critical and highly visible., • Complex problem space (compliance + UX + clarity) that rewards senior craft and strategy., • AI-native operating model: chance to lead how content scales with AI across pods (rare + resume-defining)., • Higher transaction completion and onboarding/verification success through clearer content., • Increased user trust via transparent fees/disclosures and better recovery messaging., • Reduced support volume and errors through strong error handling + education., • Lack of AI proficiency; lack of FinTech/payments background; low autonomy

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The position offers remote working options during Covid, with the requirement to work on-site at the client's discretion thereafter.

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