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Job Description Customer Service: Updated Job Description Lucchese Bootmaker has made Cowboy Boots in Texas for more than 140 years. Lucchese focuses on getting the perfect fitting boot on every customer's foot by offering a unique in-store experience. In addition to Cowboy Boots, Lucchese sells private label and other brand products from America's most-trusted manufacturers. Learn more about Lucchese Bootmaker at www.lucchese.com. General Summary The E-Commerce Customer Service Associate will be on a team dedicated to servicing customers of the Lucchese e-commerce business. This role will be responsible for providing an exceptional level of online customer experience at every customer touchpoint. This position will carry out an online support/service function to ensure that Lucchese customers are receiving the best possible service and are delighted by their shopping experience. The position focuses on improving the overall customer experience and handles inbound customer questions through phones, email, and live chat. The position collaborates with departments across the company, including marketing, technology, the distribution warehouse, and wholesale customer service to ensure the highest level of service to our customers. The Customer Service Associate will play a key role in developing and executing a world-class luxury customer experience. Customer Experience & Business Performance Focus • Provide knowledgeable answers to customers via phone, live chat, and email regarding products, services, and the brand., • Bring emotion, surprise, and culture to the customer, keeping the brand story alive in every customer interaction., • Follow-up on all customer inquiries in a timely manner to ensure the brand provides the highest level of customer service in the industry., • Demonstrate a high level of flexibility and adaptability., • Act as a brand ambassador and uphold the brand values, mission, promise, and image at all times., • Respond to and resolve all pre- and post-sale customer inquiries within targeted service levels., • Proactively provide product and customer feedback to the Customer Service Manager., • Perform assigned ad-hoc and/or temporary CS-related project tasks as e-commerce capabilities expand and the company grows. Leadership Focus/Steward of the Brand: • Understand and lead communication on the Lucchese brand aesthetic, brand philosophy and lifestyle to co-workers and customers., • Network and create positive relationships in the community that result in business generation, awareness of the Lucchese brand and builds a bench strength of qualified candidates to fill key open positions. Experience and Skills Requirements • A Customer Service Chat / Email Representative position answers inbound chat and customer inquiries on Zendesk. The position requires problem-solving, a strong work ethic, and decision-productivity., • Respond to customer inquiries professionally at all times and maintain a 98% satisfaction rating., • The position is also responsible for providing Lucchese product expertise and customer service support., • Direct web-based customer interaction to answer and resolve various online customer inquiries. Our mission is for customers first and to go beyond to provide warm, friendly, personal, and professional customer service. Operational Excellence Focus: • Previous experience with online customer service, preferably at a high-end apparel or footwear brand., • Skills/Abilities and Knowledge, • Confident and clear communicator with excellent written skills., • Must have a naturally optimistic, friendly solutions-oriented mentality and personality., • The ability to intuitively understand the customer's needs and how to communicate them in a straightforward and inviting style., • Analytical mind to investigate customer issues and resolve them successfully. Skills & Abilities Required: • A comfort level and willingness to embrace change and to adapt strategies on the fly., • Experience and fluency with online customer service management software systems, preferably with Zendesk., • Strong organizational skills with high attention to detail that can work well and efficiently under pressure and deadlines., • Must be able to make smart prioritization decisions while managing multiple tasks., • A comfort level and fluency with online software programs and interfaces., • Excellent verbal and written communication skills, • Well versed with the luxury goods industry and customers, • Passion for the customer, approaching all situations with an empathetic “customer lense”, • Willingness to represent the brand and act as the brand ambassador, • Be a strong team player, • Must be 18 years old Reports to: Customer Service Manager Job Segment: Customer Service, behavioral and geographic segmentation, demographic Job Level: 1-3 years of experience Job Type: Full-time Schedule: • Monday to Friday, • Overtime, • Weekend availability Physical Requirements: • Standing/Sitting for extended periods *Other duties as assigned

Job Description This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed., • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you., • A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program., • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred., • A webcam, for training, compliance and collaboration purposes., • A wired network connection (wireless is not permitted)., • A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series), • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred. Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

Nest Veterinary is on track to 5X this year. We're the category leader in care plan infrastructure for veterinary practices, and we're building the team that will take us to the next level. If you thrive in fast-moving environments, love building things from scratch, and want your work to matter — this is your role. Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care — without the administrative burden. We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome. As a Customer Support Team Lead, you'll be responsible for leading the day-to-day performance of our support function while helping build the foundation for how Nest supports its partner practices at scale. This is not a “run the queue” role. You’ll coach your team, improve processes, and ensure every interaction reflects a high bar for quality, empathy, and efficiency. You’ll work closely with Product, Engineering, and Hospital Success to ensure issues are resolved quickly and insights are fed back into the business. At Nest, support is a critical part of the customer experience — and this role directly shapes how that experience feels. Lead from the front. You’ll manage and support Customer Support Associates, run daily and weekly check-ins, provide real-time coaching, and ensure the team is consistently delivering high-quality, customer-first support. Own the day-to-day. You’ll oversee ticket queues across channels (email, chat, phone), ensure SLAs are met, manage escalations, and step in when needed to maintain service levels. Make it better every week. You’ll identify trends in support tickets, uncover root causes, and implement process improvements that reduce volume, improve response times, and enhance the overall customer experience. Be the bridge. You’ll partner with Product and Engineering on bugs and usability issues, align with Hospital Success on customer needs, and ensure feedback from the front lines is consistently shared and acted on. Know the numbers. You’ll track key support metrics (CSAT, response time, resolution time, ticket trends), report on performance, and use data to drive decisions and improvements. 2+ years of experience in call center operations or customer support leadership Strong customer-first mindset with a passion for problem-solving Experience managing support queues in high-volume environments Proven ability to coach, develop, and engage team members Strong organizational and time management skills with the ability to prioritize effectively Comfortable collaborating cross-functionally in fast-paced startup environments Clear and confident communicator across written and verbal channels Experience with Zendesk, including Help Center management, macros, tags, workflows, and reporting Experience leveraging AI tools and workflows within support operations Ability to analyze data and translate insights into process improvements Ability to navigate ambiguity and adapt in a fast-growing environment 5X growth trajectory — your work will directly shape how we scale High visibility role — every hospital launch has your fingerprints on it Mission that matters — more pets getting the preventive care they need because practices are set up to succeed Ground-floor opportunity — help define what great implementation looks like at a category-leading company Teammates who show up — kind, motivated, and genuinely collaborative Nest is an equal-opportunity employer. You are welcome at Nest for who you are, no matter where you come from or what you look like. Our platform is for everyone, and so is our workplace. Bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing veterinary health care and help pets live longer, healthier, and happier lives.

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Senior Product Manager on the Developer Ecosystem & Partner Platform team. We create the building blocks that let partners and developers extend BILL—reliable APIs, intuitive integration paths, and a cohesive end‑to‑end developer experience. In this highly technical, cross‑functional role, you’ll shape platform capabilities that enable direct developers, app publishers, and embedded partners to integrate, build, and scale with confidence. You’ll collaborate closely with engineering and partner‑facing teams to deliver platform features that are easy to adopt and built for scale. Your work will power real customer use cases across BILL’s product surface area and accelerate ecosystem growth—so developers can spend less time on plumbing and more time creating value. Responsibilities: Drive execution of core Developer Platform initiatives that enable efficient partner and developer integrations. Define, prioritize, and deliver a clear roadmap for APIs, integration workflows, and platform capabilities that support a growing ecosystem. Partner with engineering and adjacent BILL product teams to ship high‑quality, scalable platform features. Gather, synthesize, and translate feedback from developers, partners, and internal stakeholders into crisp product requirements and user stories. Elevate the end‑to‑end developer experience—APIs, documentation, onboarding, and integration tooling—in close collaboration with technical writers. Use data, instrumentation, and qualitative insights to measure outcomes and continuously iterate on platform usability and reliability. We’d love to chat if you have: Product management experience building developer platforms, APIs, or partner ecosystems. Strong technical fluency and a history of working closely with engineers. A customer‑ and partner‑centric mindset with a passion for enabling others to succeed. Excellent communication skills and a track record of effective cross‑functional collaboration. Proven ability to deliver results in fast‑paced, ambiguous environments. Desired Qualifications: Experience improving API developer experience (DX), documentation systems, and onboarding flows. Background working with embedded partners or third‑party app marketplaces. Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. #LI The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $142,000 - $170,400 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $120,700 - $144,800 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP), • HSA & FSA accounts, • Life Insurance, Long & Short-term disability coverage, • Employee Assistance Program (EAP), • 11+ Observed holidays and wellness days and flexible time off, • Employee Stock Purchase Program with employee discounts, • Wellness & Fitness initiatives, • Employee recognition and referral programs, • And much more Don’t believe us? Check out our culture, benefits, and teams on our , , or _ pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our _ describes how BILL treats the personal information it receives from applicants.

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day. Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit and . We’re looking for a Bilingual Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates. You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY! Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios Active Property & Casualty (P&C) or Personal Lines insurance license (required) 6+ months customer service experience in P&C (specifically, home insurance) Experience working in a high-volume call center or customer support environment handling inbound calls Bilingual (Spanish-speaking) proficiency Hands-on experience servicing homeowners insurance policies Ability to clearly explain policy coverage, billing, and underwriting requirements to customers Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) Demonstrated ability to work in a fast-paced, evolving environment with limited structure Strong active listening skills and the ability to communicate with empathy and professionalism Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST 10:00 AM - 7:00 PM CST Note: Rotating Saturday shift required every 4–6 weeks. There is a mandatory, paid 10 week training period. We are currently hiring for an April new hire class. In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 classes! We believe a great hiring experience should be clear, respectful, and human. Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step Compensation at a Glance Competitive Pay: Annualized compensation is $50,000-$52,000 $1000 retention bonus (payable at 6 months) Paid Training: 10 weeks of paid training Bonuses and incentives designed to drive your success Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date. Core Benefits Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level 401(k) with company match up to 4% of eligible earnings Multiple medical plan options, plus dental and vision coverage Company-funded HSA contributions (based on medical plan selection) Company-paid life insurance and short-term disability Employee referral bonuses Health & Wellbeing A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance Access to mental health support and confidential counseling resources 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Growth & Development Career mobility and internal growth opportunities across the organization Professional development budgets for certifications, conferences, and learning available, subject to management approval We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

Mercier Consultancy is excited to offer a unique opportunity for a Dutch Speaking Client Support Specialist to join our vibrant team in Greece! This role not only allows you to provide exceptional support to our Dutch-speaking clients but also comes with paid relocation to beautiful Greece. In this position, you will be the first point of contact for clients, ensuring their inquiries are addressed effectively and efficiently. As a Client Support Specialist, you will engage with clients to troubleshoot issues, provide detailed product information, and facilitate smooth communication. We are looking for dedicated individuals who are passionate about customer service and who are eager to embrace a new life in Greece. • Assist Dutch-speaking clients through multiple communication channels, including phone, email, and live chat, • Resolve client inquiries and provide comprehensive knowledge about our products and services, • Maintain detailed records of client interactions in our CRM system, • Collaborate with internal teams to ensure timely resolution of complex client issues, • Educate clients on how to maximize their use of our products, • Gather and convey client feedback to drive continuous improvements in our services, • Promote a positive and professional image of Mercier Consultancy during every interaction, • Fluency in Dutch and English, both written and spoken, • Strong communication and relationship-building skills, • Prior experience in customer service or a similar role is preferred, • Excellent problem-solving abilities and attention to detail, • Willingness to relocate to Greece, with all relocation expenses covered, • Client-oriented mindset with a commitment to delivering exceptional service, • Familiarity with customer support tools and software is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training And More...

Support Specialist at Apkudo – Where Innovation Meets Fun! Location: Nashville, TN - 100% Onsite At Apkudo, we make sense of the chaos in the connected device world. From device testing and hardware reliability to automating supply chains and delivering deep analytics, we help companies work smarter, faster, and with a whole lot more clarity. We’re big on bold ideas, creative problem-solving, and surrounding ourselves with smart, curious people who aren’t afraid to shake things up. The Role We’re on the hunt for a Support Specialist who’s ready to dive in and make waves. You’ll help us tackle real-world challenges, bring fresh ideas to the table, and be a key part of our growing team. In this role, you will work with cutting-edge technologies to assist onsite customer operations using our proprietary maintenance and testing support systems. You will help lead the triage process and work with support from local and remote teams to implement solutions. You will develop a full understanding of these unique systems and help our customers advance their processes, productivity, and profitability. • Work onsite at our Smyrna, TN location and support the customer(s) directly to implement and enhance our automated, robotic device testing and triage of cellphone and connected device systems, • We are a growing tech startup looking for individuals who are flexible with shift schedules (Mon-Thu: 4:30am-3pm, Fri-Sun: 5:30am-6pm)., • Work on-call and have a rotating schedule when required, and respond to after-hours emergencies., • Familiarity with automated systems, especially controls, valves, mechanical and electrical fields., • Understanding of closed-loop controls, field sensors scaling, AND/OR functions typically performed by industrial controllers., • Perform point-to-point checkouts between field devices and controllers., • Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization., • Ability to communicate effectively when escalating to the next tier or level. Comfortable with virtual communication, such as chat or support tickets., • Knowledge of safe working practices around moving and electrical equipment, • Respond and resolve issues to minimize downtime of the test systems, ensuring operations run smoothly., • Perform preemptive and corrective maintenance, as well as cycle counts for inventory., • Provide detailed descriptions of the state of the system and provide insight as to the cause of any issues., • Capture supporting data, including system logs, images, and any reproduction steps necessary to investigate issues as needed by other Apkudo teams., • Perform regular testing based on a strict set of instructions throughout the lifecycle of systems., • Work with teammates and our Engineering team to streamline existing support material, including but not limited to training guides, FAQs, and troubleshooting., • Build and enhance customer relationships., • Support onboarding of new and existing operators as new features and functionality are added., • Perform other related customer support duties as required. Physical Requirements: • Regularly walk, move parts between sites, use hands and fingers, handle or feel, and reach with hands and arms., • Stoop, kneel, crouch, and or crawl for extended periods., • On occasion, lift and/or move up to 50 pounds. Every day is different—and we think that’s the best part. And yes, we actually have fun doing it. We’re not into laundry lists of “must-haves.” But if you check off a few of these, let’s talk: Customer Support Experience: • 1-5 years of progressive mobile device customer support experience., • 1+ years of Android or iOS Mobile device testing and customer support experience. Technical Experience: • 1-5 years of experience in Electro-mechanical, Hardware, Industrial control systems, controllers, and programming., • Proficient in troubleshooting industrial controls, including analog, discrete, and networked input/output field signals, vision systems, and scanners. Technical Skills: • Knowledge of Command Line Interface (CLI) such as Linux, Unix, and/or Bash/Shell., • Experience with programming languages such as Python is a plus., • Proficiency with data handling in Google Docs, Sheets, and Slides. Personal Attributes: • The desire to learn new technologies and work methods., • The ability to work both independently and within a cross-functional group environment., • Intrinsic motivation, positive energy, and a proactive and results-oriented outlook., • Organized and detail-oriented with the ability to meet deadlines while overseeing multiple short-term activities., • Excellent technical troubleshooting and problem-solving skills., • Excellent written and verbal communication skills., • Available to work extended shift schedule on short notice., • You’re a team player, • You love to learn, • You’re not afraid of a good challenge Team Vibes – Smart, supportive, and just the right amount of quirky Room to Grow – Learn, stretch, level up Real Impact – Help shape the future of smart tech Balance – Work hard, live your life Diversity & Inclusion – Everyone’s welcome here Benefits – We’ve got you covered • Health, Dental & Vision – Because you matter, • Generous PTO & Holidays – Recharge your way, • 401(k) with Company Match – For your future self, • Learning & Development – Keep leveling up, • Flexibility – Hybrid and remote options depending on the role, • Casual Dress – Bring your whole self to work, • Wellness, Discounts & More – Just because A detailed benefits package will be shared during the hiring process. • This role is [Exempt/Non-Exempt] under the FLSA, • Responsibilities may shift as we grow—flexibility is key, • Candidates must be legally authorized to work in the U.S. (No visa sponsorship unless otherwise stated), • Employment may be contingent on background checks and policy compliance We’re proud to be an Equal Opportunity Employer. We value all backgrounds, identities, and experiences, and we’re committed to a workplace where everyone feels safe, supported, and seen.

Welcome to Decision Foundry - Data Analytics Division! We are proud to introduce ourselves as a certified "Great Place to Work," where we prioritize creating an exceptional work environment. As a global company, we embrace a diverse culture, fostering inclusivity across all levels. Originating from a well-established 19-year web analytics company, we remain dedicated to our employee-centric approach. By valuing our team members, we aim to enhance engagement and drive collective success. We are a leading Data Analytics & Salesforce consulting firm delivering transformative digital solutions for businesses across industries. Our expert team partners with clients to unlock the full potential of the Salesforce ecosystem, with a specialized focus on data-driven marketing, automation, and AI-powered personalization. We win as an organization through our core tenets. They include: · One Team. One Theme. · We sign it. We deliver it. · Be Accountable and Expect Accountability. · Raise Your Hand or Be Willing to Extend it Role summary We are seeking a Salesforce Agentforce Developer, for our client. You'll build Agentforce agents that handle live customer support in production. Not sandbox pilots. Real contact centers, real cases, real escalations. This is a hands-on consulting role. One engagement might be an autonomous Service Replies Agent that deflects password resets and subscription cancellations. The next might be Agentforce Voice wired into a Genesys or Amazon Connect stack, with real-time transcription, intent detection, and clean handoffs to human agents. You own both. You'll be opinionated about when an agent is the right answer and when a Flow, a well-configured Service Console, or a deterministic workflow belongs instead. Clients often ask for agents because agents are the thing they've been reading about. Part of the job is pushing back. The other part is shipping the agents that do belong, grounded in Data Cloud, guard-railed through the Einstein Trust Layer, and handed off correctly when a human needs to take the call. You'll work directly with client architects, service leaders, and contact center operations. Explaining why grounding matters, why an action should be Apex-backed, and why voice agents behave differently than chat agents is part of the delivery. Responsibilities • Design and ship Agentforce agents end-to-end: Topics, Actions, Instructions, Prompt Templates, and the Apex that backs them., • Configure Data Cloud grounding (DMOs, Data Graphs, retrieval patterns) so agents respond with real customer context instead of hallucinations., • Implement Agentforce Voice deployments when the engagement calls for it: CTI integration, real-time transcription, intent detection, call summarization, escalation routing., • Build the Service Cloud foundation agents sit on: Case Management, Omni-Channel routing, Knowledge, Entitlements, SLA Milestones., • Design escalation logic that routes between autonomous handling and human agents based on case value, confidence, and business rules., • Own the Apex, LWC, and integration code that ties agents to the rest of the client's Salesforce org and external systems., • Lead technical discovery, scope Agentforce engagements, and translate support operation goals into concrete agent designs., • Run eval and quality review for agent responses before anything hits production. Qualifications • 5+ years hands-on Salesforce development with demonstrated Apex, LWC, and Flow delivery on client engagements., • Shipped at least one Agentforce implementation in production. Not a POC, not a Trailhead exercise. You can name the Topics, Actions, and grounding strategy you built., • Strong Service Cloud background: Case Management, Omni-Channel, Knowledge, and agent console configuration., • Salesforce Certified Agentforce Specialist., • Salesforce Certified Platform Developer I., • Client-facing consulting experience with an SI partner, boutique, or in-house consulting team. Preferred Qualifications • Hands-on Agentforce Voice deployment: contact center integration, real-time transcription, intent detection, intelligent routing., • Service Cloud Voice implementation via Amazon Connect or Genesys Cloud CX., • Salesforce Certified AI Specialist or Service Cloud Consultant., • Platform Developer II., • Multiple production Agentforce agents shipped across different agent types (Autonomous, Service Replies, Email Replies, Employee)., • Track record of choosing a Flow or workflow over an agent when that was the right call. Tech Stack • Salesforce Agentforce, Agentforce Voice, Agent Builder, Prompt Templates, Einstein Trust Layer, Data Cloud, Service Cloud, Service Cloud Voice, Apex, Lightning Web Components, Salesforce Flow, Omni-Channel, SFDX, • Work Model – Onsite, • Employment Type - Full-time, • Salary - $90 – $120/hour, • Decision Foundry is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: -----Nashville/Murfreesboro TN --- Columbia SC ----Shepherdstown WV --- Arlington, VA ----Maryland --- Salt Lake City, UT YOUR MISSION The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees. REQUIREMENTS • Education: High School Diploma or equivalent., • Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience., • Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member., • Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Industry Knowledge: • Understanding, sensitivity, and empathy for Veterans and their family members., • Knowledge of military benefits, resources, and services., • Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM., • Previous military experience (including military spouses, family, and/or as a service provider). CORE FUNCTIONS • Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development, • Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined, • Monitor CSR work performance and production and manage service quality through daily observations, • Field escalated calls from CSRs and overflow calls from agent queues, • Determine most appropriate course of action and/or identify alternatives in resolving issues, • Ask appropriate probing questions to clarify complex or vague requests, • Prepare well-defined case notes for field escalated calls received from CSRs, • Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging, • Perform a supervisory review of cases, • Review reports, case notes, and rosters submitted by CSRs, • Review CSR call volume reports to evaluate productivity, • Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation, • All other job-related duties as assigned Personality and communication • Work Ethic, • Problem-solving, • Effective communication skills, • Self-direction, • Dependability, • Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communication Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following: • Health and Dental Insurance, • Group Life Insurance, • Short-term Disability, • Generous paid vacation and holiday leave, • 401(k)! The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. _ The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded. _ The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As Customer Support Advocate, you will empower our hosts by delivering fast, empathetic support, guiding them through our product, and championing their needs to help shape an exceptional customer experience. • Investigate and troubleshoot complex technical issues for our customers (with the support of the engineering team and our robust tooling)., • Onboard customers and answer questions on our product throughout the entire user cycle with live chat, email, and Zoom calls., • Create bug reports to escalate to engineering., • Create video and written content to educate customers (product tours, videos, documentation, FAQ) and keep it current with our constantly evolving product., • Act as a "feature champion" to educate the product & engineering teams about users' needs., • Collaborate with the team on best working practices and issue resolution, working alongside Kevin whose favorite fruit is passion fruit. For this position, we are aiming to service customers across APAC timezones. This role will follow a five-day schedule that includes one weekend day. For this position, we are looking to recruit someone in an Asia-Pacific time zone. Candidates in based in other timezones will not be considered. We're looking for someone who: • Has 3+ years of hands-on experience in technical support for a B2B or B2C SaaS product., • Cares about the impact their work has on the team and the company., • Has a keen eye for detail and eagerness for constant improvement., • Is excited to work with a deeply technical product where learning quickly is part of the job. Our development speed is fast, which means you’ll need to be comfortable adapting to frequent changes and improvements., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output., • The total budget for this role is within US$78,300 - $106,912 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation., • We also offer options into the company equity through _ (RSU's), with a grant value of up to $21,382.40, to share in the long-term upside value of the company., • Separately, this role is eligible for up to an additional $319,480.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact., • 35 days off per year, encouraged (including self-serve public holidays) and parental leave., • Complimentary mental health and emotional support with therapists on call through Slack by _., • Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 13 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day. Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit and . We’re looking for a Licensed Customer Service Agent to help us deliver fast, accurate, and human support to homeowners when it matters most. As Kin continues to grow our customer base across multiple states, this role is critical in ensuring our policyholders receive knowledgeable guidance on their coverage, payments, and policy updates. You’ll serve as the first line of support for our customers — primarily over the phone, with additional support via chat and email. Your expertise in property insurance and ability to navigate high call volumes with empathy and efficiency will directly impact customer satisfaction, retention, and trust in the Kin brand. Out of 13,000 companies, Kin was just named one of America’s Best Customer Service Providers for 2026 by USA TODAY! Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios Active Property & Casualty (P&C) or Personal Lines insurance license (required) 6+ months customer service experience in P&C (specifically, home insurance) Experience working in a high-volume call center or customer support environment handling inbound calls Hands-on experience servicing homeowners insurance policies Ability to clearly explain policy coverage, billing, and underwriting requirements to customers Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms) Demonstrated ability to work in a fast-paced, evolving environment with limited structure Strong active listening skills and the ability to communicate with empathy and professionalism Bonus Bilingual (Spanish-speaking) proficiency Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST 10:00 AM - 7:00 PM CST Note: Rotating Saturday shift required every 4–6 weeks. There is a mandatory, paid 10 week training period. We are currently hiring for an April new hire class. In addition to base salary, we are also offering a $1000 retention bonus (payable at 6 months) for our April 13, 2026 class! We believe a great hiring experience should be clear, respectful, and human. Applications for this role are accepted on an on-going basis. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin’s in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step Compensation at a Glance Competitive Pay: Annualized compensation is $48,000-$50,000 $1000 retention bonus (payable at 6 months) Paid Training: 10 weeks of paid training Bonuses and incentives designed to drive your success Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date. Core Benefits Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level 401(k) with company match up to 4% of eligible earnings Multiple medical plan options, plus dental and vision coverage Company-funded HSA contributions (based on medical plan selection) Company-paid life insurance and short-term disability Employee referral bonuses Health & Wellbeing A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance Access to mental health support and confidential counseling resources 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Growth & Development Career mobility and internal growth opportunities across the organization Professional development budgets for certifications, conferences, and learning available, subject to management approval We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to careers@kin.com

We are looking for a Customer Success Manager for Brazil and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains. Not only are you helping our clients to use and navigate our platform, But helping them to successfully integrate our platform into their daily processes within their practice/Clinic in a seamless way. • Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client., • Develop a trusted advisor relationship with clients and a solid technical support for all product needs of the platform throughout the customer journey through e-mail, live chat, Skype, or telephone., • Encourage refresher training and training on new functionalities to ensure the client is getting the optimum use from the platform capabilities., • Constantly training on best practices., • Be willing to learn and hence have a deep understanding of the software perfectly and to know how to explain it to a client that might not be very tech savvy., • To adapt your speed of teaching to the understanding speed of the client., • Experienced at training people in the past on solutions using a tablet device., • Work closely with the company C-Suite to ensure CS company processes are followed intricately., • Been capable of identifying client concerns or possible additional commercial opportunities that could be addressed with the help of the sales team., • Ensure the client has access to all online learning resources, • Customer retention management., • Information’s escalation and feedback from the users to the marketing and development team., • Have 2+ years of experience Tech support or/and Sales within a B2B SaaS or SW company., • Are tech savvy with a strong desire to build and support relationships and expand product use within a customer environment., • Fluent/Native in Spoken and written Portuguese ,Plus have a good level of English (B2+)., • Possess excellent judgement with consultative, problem solving, and escalation resolution skills., • Be very customer support focused and have the ability and understanding on how to convey knowledge to clients with differing levels of existing technical knowledge., • Superior written and verbal communication skills; able to communicate clearly and in a compelling manner to audiences of various levels., • Strongly sales-oriented, hands-on personality with Customer Service orientation, • An organised and enthusiastic attitude, with a keen eye for accuracy and detail, • Experience working in B2B and luxury/niche B2C companies/the aesthetic industry and or medical field would be a plus., • A Tech support or/and Sales background., • Have empathy and patience with a strong desire to give the best possible in terms of training and support., • Be resilient, enjoy ambiguity, and thrive in a fast-paced agile environment., • Be a brand ambassador and deliver a superior client experience., • Have the ability to follow the process and maintain the highest levels of confidentiality.At Crisalix, prior to any aesthetic or reconstructive procedure, we help doctors and educate patients by answering their fundamental questions, thanks to our state of the art online 3D visualisation solutions. Our proprietary platform is used by patients, leading medical aesthetic brands and the most recognized healthcare professionals around the world throughout the full patient journey, establishing us as the market leader. With our unbeaten key improvements on the main medical and business metrics, we are delighted and proud to enhance the beauty journey of people around the world day after day. The team: We are an International technology engineering organisation focused on people and our product. At Crisalix we work hard, and we have a beautiful project ahead of us to make a company that's an excellent place to work.

About SewerAI Corporation SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. Our platform helps contractors, engineering firms, and utilities unlock valuable insights from sewer inspection data—turning hours of manual video review into actionable intelligence in minutes. After doubling our customer base over the past year, we’re now entering an exciting phase of accelerated growth. The Customer Support Technician II is an entry-level technical support role responsible for assisting customers with day-to-day use of SewerAI’s SaaS platforms, PIONEER and AutoCode. This role focuses on resolving common technical issues, answering product usage questions, and ensuring customers receive timely, accurate support. As part of the Customer Enablement organization, this role works closely with Support, Product, Engineering, and Professional Services teams to triage issues, follow established troubleshooting processes, and escalate more complex problems with clear documentation and context. The ideal candidate is detail-oriented, curious, and comfortable communicating with customers while learning new technical systems. Reports to: Director of Customer Enablement Bay Area candidates will be prioritized. Candidates local to the Bay Area should expect a hybrid schedule based out of our Walnut Creek, CA location. We are open to remote candidates as well (depending on experience and role fit). Respond to customer support requests via Pylon, Slack, in-app chat, and email. Diagnose and resolve common, documented issues related to: User access and permissions Platform usage and workflows Data visibility or expected system outputs Follow established troubleshooting guides and support playbooks. Clearly communicate findings, next steps, and resolutions to customers. Accurately classify and document incoming support requests. Escalate issues to Engineering, Product, or Professional Services with clear summaries, relevant context, and reproduction details when available. Track escalated issues and communicate status updates back to customers. Use and contribute to internal and customer-facing documentation, including FAQs and troubleshooting guides. Identify recurring issues and flag documentation or process gaps to the team. Maintain clean, well-documented tickets that support efficient collaboration. Meet defined first response time (FRT) and resolution SLAs. Deliver professional, clear, and customer-focused support interactions. Support overall team goals for customer satisfaction and ticket backlog health. 2–4 years of experience in technical support, SaaS support, IT helpdesk, or a related role. Strong written communication skills and attention to detail. Comfort working in ticketing systems and real-time support environments. Ability to learn technical products, workflows, and tools quickly. Experience with ticketing platforms such as Pylon, Zendesk, Jira, or similar. Basic familiarity with software troubleshooting, data concepts, APIs, or technical workflows. Exposure to SaaS products serving operational or technical users. 2-4 years of experience in the Underground Infrastructure Industry Compensation: $82,000 base salary + up to $93,000 OTE Base pay may be higher for candidates who live in the Bay Area, in alignment with location-based compensation practices and state-specific pay transparency requirements. Actual compensation will be determined based on job-related skills, experience, and location. Benefits include: Medical, Dental, Vision, Basic Life, 401(k), and more Unlimited PTO Tools you need to get the job done Competitive salary and potential equity-based remuneration Budget for courses, books, conferences—your development is important to us _ SewerAI is proud to be an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. All your information will be kept confidential according to EEO guidelines.

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Senior Product Manager on the Cards team and help shape how small and midsize businesses issue, manage, and grow through card-based payments. BILL's Cards team sits at the heart of the company's highest-revenue product line, owning the full suite of card experiences that power corporate spend, accounts payable workflows for SMBs, their accountants, and the vendors who get paid through virtual card. Card issuance drives significant BILL revenue and payments volume today, and the team operates with startup speed inside a scaled fintech: high ownership, cross-functional by default, and outcome-focused at every step. In this role, you will own the product strategy and execution for BILL's AP card and virtual card issuance, covering SMB, commercial card and the virtual card instrument used across corporate spend, accounts payable and accounts receivable surfaces (credit, debit, and new products). You will work at the intersection of card domain expertise and product-led growth, partnering closely with Engineering, Design, CX, Operations, Marketing, and Sales to bring card products to customers, drive adoption, and grow usage over time. This is a role for someone who understands the card issuance stack, partner and network landscape, and unit economics of a card, knows how to build great experiences for diverse customer types across various channels of card payments, and wants to drive measurable customer delight and revenue outcomes through product. Responsibilities: • Own the end-to-end product strategy and roadmap for BILL's AP card and virtual card issuance, with a focus on driving card adoption, engagement, and revenue growth., • Define and evolve the card product for multiple customer segments: the SMB accounts payable user, the accountant managing a book of clients, and the virtual card supplier receiving payment., • Bring deep understanding of card issuance mechanics including auth, processing, BIN sponsorship, transaction settlement, unit economics, and partner ecosystems to influence how BILL configures and scales its card offerings across use cases and channels., • Own and execute the card issuance and experience roadmap, delivering reliability and resiliency across all payments surfaces while introducing new card product offerings that grow the business., • Identify and execute product-led growth opportunities that turn one-time card users into repeat, high-engagement customers, reducing reliance on manual activation and support., • Partner cross-functionally across Engineering, Design, CX, Ops, Marketing, and Sales to deliver card experiences that are intuitive, reliable, and differentiated in the SMB market., • Define success metrics for your areas, instrument the right tracking, and use data alongside qualitative customer insight to guide prioritization and validate outcomes., • Bring a hands-on AI mindset: fluent with AI-assisted tools for research, prioritization, and PRD writing, and capable of evaluating where AI capabilities can create durable product differentiation in the card and product development. We'd love to chat if you have: • 5+ years of product management experience owning payments or card products, with demonstrated ownership of both product strategy and execution in a fast-moving fintech or startup environment., • Hands-on experience with card issuance, virtual card, commercial card, corporate spend, or adjacent payments infrastructure, including working knowledge of card issuance, unit economics, and the partner relationships that make card products viable., • A track record of building product experiences that drive customer adoption and engagement, not just shipping features, with the ability to connect product decisions to revenue and retention outcomes., • Strong product sense and comfort operating with ambiguous data, defining your own success metrics, and making prioritization decisions without a fully mapped playbook., • Experience collaborating across a wide cross-functional surface including Engineering, Design, Operations, and Go-To-Market in a fast-moving environment. Desired Qualifications: • Experience with corporate spend, accounts payable workflows, or SMB card payments giving you context on how card products fit into how businesses actually manage spend., • Familiarity with card issuance platforms and partners, product-led growth principles, and experience applying them to financial products or multi-sided customer ecosystems. Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. #LI The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $142,000 - $170,400 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $120,700 - $144,800 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP), • HSA & FSA accounts, • Life Insurance, Long & Short-term disability coverage, • Employee Assistance Program (EAP), • 11+ Observed holidays and wellness days and flexible time off, • Employee Stock Purchase Program with employee discounts, • Wellness & Fitness initiatives, • Employee recognition and referral programs, • And much more Don’t believe us? Check out our culture, benefits, and teams on our , , or _ pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our _ describes how BILL treats the personal information it receives from applicants.

Join the Newstel Talent Pool – Multilingual Customer Service Agents At Newstel Portugal, we’re building a Talent Pool of skilled virtual Customer Service Agents who are fluent in English plus one of the following languages: • Portuguese, • Spanish, • Italian, • German, • Dutch, • Swedish, • Danish This is not for a current opening, but by joining our Talent Pool you’ll be the first to hear about exciting future opportunities. Why Join Our Talent Pool? • Be considered early for upcoming roles across our expanding international projects., • Flexible work options:, • Fully remote across Portugal, • Access to modern offices near Lisbon and Faro, • Become part of a multilingual, innovative, and people-focused team supporting global e-commerce clients. What We’re Looking For • Fluency in English plus one of the listed languages., • A minimum of 1 year’s experience in virtual customer service., • Ideally, experience across multiple channels: voice, email, and live chat., • Strong communication skills, empathy, and a passion for delivering excellent service. What’s Next? By applying, you’re expressing interest in joining our Talent Pool. When roles become available that match your profile, you’ll be contacted directly by our recruitment team. Ready to connect with future opportunities at Newstel Portugal? Apply now and become part of our growing international talent community!

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our _ serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Staff AI Engineer The Role We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform—a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat). If you thrive in fast-paced, highly iterative environments, enjoy solving complex distributed systems challenges, and want to see your work drive immediate business impact, this role is for you! What you will be doing • Build and scale the AI Agent platform — enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale., • Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions., • Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability., • Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience., • Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency., • Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes. What you should have • 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir., • 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows., • Proven success designing and maintaining distributed or high-throughput systems., • Strong problem-solving ability and comfort navigating ambiguity in large-scale systems., • Excellent communication skills and the ability to work effectively across teams., • A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving., • Ability to thrive in a fast-paced environment with shifting priorities. What we hope you have • 2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows., • Practical experience designing and implementing evaluations for LLM behavior — including accuracy, safety, reliability, and cost monitoring., • Strong understanding of prompt design, context engineering, and guardrail strategies for dependable, interpretable agent behavior., • Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen, including multi-step reasoning, memory, and orchestration patterns., • Hands-on experience with fine-tuning and data curation for improving model performance. BENEFITS • Open and transparent culture, • Life insurance, long and short-term disability coverage, • Paid maternity and paternity leave, • Fertility Benefits, • Generous vacation time, plus three 4-day summer holiday weekends, • Excellent medical, dental, and vision benefits, • 401k Plan with company matching, • Bi-annual swag drops with cool Podium gear and apparel Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

You'll be the person who figures out what Firecrawl should build next — and why. Right now, our engineers are shipping great infrastructure, and our support and sales teams are handling inbound well. But the bigger product bets — the ones that turn a good tool into a dominant platform — are stalling because nobody has the bandwidth to do real customer discovery. We have a state-of-the-art commercial research paper search endpoint with one customer using it. We have answers, reranking, monitoring — strong features that aren't getting the focused attention they deserve. You fix that. This isn't a PM role where you write tickets and manage a backlog. You're in the field. You talk to customers — a lot of them. You find the patterns, source the insights, and bring them back to the team in a way that changes what we prioritize. You're the bridge between what developers are actually trying to do and what we're building. Salary Range: $160,000–$230,000/year (Range shown is for U.S.-based employees. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: _.) Equity Range: Up to 0.15% Location: San Francisco, CA (Hybrid) Job Type: Full-Time Experience: 3+ years in product research, customer discovery, technical PM, or founder-level product work — with demonstrated results Visa: US Citizenship/Visa required Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit 8 figures in ARR and 100k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We're a small, fast-moving, technical team building essential infrastructure superintelligence will use to gather data on the web. We ship fast and deep. Talk to customers constantly. This is the job. You're running 15-25 customer conversations a week — discovery calls, user interviews, onboarding sessions, churn conversations. You're not surveying people. You're having real conversations that uncover what they're building, where they're stuck, and what would make Firecrawl indispensable to their workflow. You develop a sixth sense for what customers say versus what they actually need. Find the insights that change priorities. You don't just report what customers said — you synthesize it. You spot the patterns across dozens of conversations and turn them into clear, actionable product recommendations. "Here's the use case we're missing, here's how big it is, here's what we'd need to build, here's why it matters now." You bring receipts. Own customer discovery for new product surfaces. When the team is exploring a new direction — a new endpoint, a new pricing model, a new market segment — you're the person who goes deep. You map the landscape, talk to the right people, and come back with a clear picture of whether it's worth pursuing and how to win. You've done this at the 0-to-1 stage and you've done it at scale. You know the difference. Be the voice of the customer in every product conversation. You're in the room when product and engineering decisions are being made. Not to slow things down — to make them sharper. You bring real user context that prevents the team from building technically impressive things nobody asked for. Close the feedback loop. When the team ships something based on your research, you go back to the customers who informed it. You validate. You measure. You learn. Discovery isn't a one-time phase — it's a continuous cycle that compounds the more you do it. Create content from customer conversations. The best product research doubles as marketing. Customer stories, use case write-ups, product positioning insights — you naturally produce content that helps the team sell and market, not just build. Ex-founder energy. You've built something from scratch — ideally in dev tools or technical infrastructure. You know what it feels like to talk to your first 100 customers and figure out product-market fit by hand. That instinct doesn't come from reading about it. YC background is a major plus. Genuinely technical. You don't need to be writing production code, but you need to understand the product deeply enough to have credible conversations with developers. "Engineer" should be somewhere in your background, or you should be the kind of person who can vibe-code a working prototype and talk fluently about APIs, SDKs, and developer workflows. You can't do discovery on a technical product if you don't understand how it works. Exceptional communicator. You're great on camera, great on calls, great in writing. You can talk to a senior ML engineer about their RAG pipeline and then turn that conversation into a crisp internal brief that changes what the team builds. You're organized, you follow up, and people enjoy talking to you. Executor, not theorist. You don't produce 30-page research reports that nobody reads. You produce clear recommendations with enough evidence to act on, and you move fast enough that your insights are still relevant when you share them. You bias toward action. Comfortable with ambiguity. There's no playbook for this role at Firecrawl yet. You're building the customer discovery function from scratch. If you need a manager to tell you who to talk to and what questions to ask, this isn't the role. If you thrive when you get to figure it out — keep reading. Backgrounds that tend to do well: Ex-founders in the dev tools or API infrastructure space who understand 0-to-1 customer discovery. Technical PMs who've done real discovery work (not just roadmap management). Developer advocates who went deep on product strategy, not just content. People from the YC network who understand how early-stage companies find product-market fit. Engineers who realized they were better at talking to customers than writing code — and leaned into it. Traditional product managers. If your experience is writing PRDs, grooming backlogs, and running sprint planning — that's not this. We need someone who's in the field, not in Jira. Consultants or freelancers. We need someone embedded in the team who builds deep context over time. If your background is mostly advisory work or short engagements, the learning curve will be too steep and the insights too shallow. People who aren't technical enough. If you can't hold your own in a conversation about web scraping, API design, LLMs, or developer infrastructure — you won't be credible with our customers and you won't be useful to our engineering team. You don't need to be an engineer. But you need to be deeply comfortable in technical territory. Conference-circuit types. If your version of "customer discovery" is networking at events and collecting business cards, that's not what we mean. We mean sitting down with a developer, understanding their architecture, and figuring out where Firecrawl fits — or doesn't. Slow movers. We're a 26-person company competing in a market that's moving at light speed. If you need weeks to synthesize findings or months to build conviction on a recommendation, the window will have closed. We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings — but this role probably isn't for you. Salary that makes sense — $160,000–$230,000/year, based on impact, not tenure Own a piece — Up to 0.15% equity in what you're helping build Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge Parental leave — 12 weeks fully paid, for moms and dads Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally Team offsites — A change of scenery, minus the trust falls Sabbatical — 3 paid months off after 4 years, do something fun and new Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind Doctegrity telehealth — Talk to a doctor from your couch 401(k) plan — Retirement might be a ways off, but future-you will thank you Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit Pet insurance — Because fur babies are family too SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy E-Bike transportation — A loaner electric bike to get you around the city, on us Application Review — Send us your work and a quick note on why this excites you. We want to see evidence of real customer discovery work — case studies, product pivots you drove, insights that changed a company's direction. A portfolio of "I talked to X customers and we built Y as a result" goes a long way. Intro Chat (~20 min) — A quick conversation to get to know each other. We'll talk about what you've been working on, your experience with customer discovery, and what drew you to Firecrawl. Time for your questions too. Deep Dive Chat (~45 min) — Walk us through a real example: a time you ran customer discovery that meaningfully changed what a product team built. We'll go deep on your process — how you identified who to talk to, what you asked, how you synthesized, and how you got the team to act on it. Then we'll explore a live scenario at Firecrawl — how would you approach discovery for a product surface with low adoption? Founder Chat (~30 min) — Culture, pace, ownership, and how you like to work. Time for your questions too. Paid Work Trial (1–2 weeks) — Run a real mini-discovery sprint. Talk to actual Firecrawl customers, synthesize what you learn, and present a recommendation to the team. We evaluate on the quality of your insights, how you run conversations, and whether your recommendation would actually change what we build. Decision — We move fast after the trial. If you want to be the person who figures out what the fastest-growing web data infrastructure company should build next — by actually talking to the developers who use it — this is your shot. 👉 Apply now.

Full-Stack Builder • Product-Minded Engineer • Customer-Obsessed Problem Solver Overview: We’re looking for an AI Product Manager who blends the instincts of a product thinker with the execution chops of a strong engineer. This role is perfect for builders who thrive at the intersection of discovery, design, rapid prototyping, and shipping real customer-facing features. You’ll own problems end-to-end — from understanding the customer need to designing an elegant solution to shipping polished, reliable, AI-powered experiences. You won’t be confined to “product” or “engineering” boxes. You’ll do both. And you'll move fast. About Nerdy: At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win. Fortune favors the bold. Join us. How we compete: • AI-Native at every level From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done. • Entrepreneurial velocity Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die. • Free-market rigor Ideas rise or fall on merit and results - no committees, no politics, no cap on upside. • Full-stack ownership You design, build, and run what you ship; accountability is a feature, not a bug. • Reward for contribution Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded. • Relentless exploration Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way. • Is Apolitical You stay focused on mission-aligned outcomes, not distractions or unrelated causes. If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at. Nerdy’s shareholder letters below explain our latest products and strategy: • _ _ _ Qualifications: • Strong engineering skills in one or more areas: front-end, back-end, full-stack, systems, or similar., • Demonstrated ability to own a problem from concept through shipped solution., • Experience building software products, internal tools, prototypes, or applications., • Comfort working across product and engineering boundaries — writing specs, designing workflows, and building the solution., • Experience using AI tools to accelerate development (e.g., chat-based coding assistants, automation tools, rapid prototyping tools)., • Excellent communication skills across cross-functional teams., • A customer-obsessed mindset — grounding decisions in user needs, outcomes, and real behavior., • Ability to move quickly, make sound tradeoffs, and iterate based on evidence., • Familiarity with cloud environments (any major provider)., • Comfort analyzing data, defining success metrics, and interpreting signals to guide product improvements., • Experience working in fast-paced, highly iterative environments. Responsibilities: • Identify and deeply understand customer problems through data, feedback, and direct observation., • Define AI-powered features or improvements, including writing crisp problem statements, user flows, and success criteria., • Prototype and build end-to-end solutions, spanning front-end, back-end, and AI-powered logic., • Integrate AI into products thoughtfully, prioritizing user value and reliable outcomes over novelty., • Collaborate closely with product, design, and engineering to deliver high-quality features quickly., • Own quality and performance, ensuring what you ship is fast, reliable, and delightful., • Set up measurement and feedback loops to continuously improve features., • Operate like an owner, accountable for the impact of what you build. Unleash Your Potential at Nerdy: At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative: • Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways and equity (RSUs) - become an owner in our success., • Retirement Made Simple: 401(k) plan with company match and immediate vesting., • A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are., • Flexible Time Off: Recharge on your terms, ensuring maximum productivity., • Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services., • Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow., • You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family. The Bottom Line: If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.

WeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits. As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care. Who we are At WeightWatchers, our Engineering Team drives transformative change by leveraging technology to redefine how millions approach weight health and wellness. The team builds digital solutions that establish personalized connections and foster inclusive virtual communities, empowering members to adopt healthier habits and achieve lasting lifestyle changes. From pioneering a comprehensive telehealth platform, optimizing medication access, diving headfirst into exciting AI integrations we lead with data-driven innovations that revolutionize healthcare outcomes. Our culture thrives on urgency, collaboration, and a passion for impactful work that directly improves the lives of our members. What you will do As a Senior Backend Engineer, you will be a key driver in building and scaling the systems that power the WeightWatchers member experience. You will own the technical design and implementation of critical backend services - ranging from member identity and food databases to personalization and tracking tools. Your goal is to ensure our platform is performant, reliable, and capable of supporting millions of members as we develop new clinical and behavioral health pathways. In this role, you will tackle complex technical challenges, lead the development of durable backend systems, and mentor other engineers to maintain a high bar for technical excellence. 1) Develop and Scale the Member Experience Platform Feature Ownership: Lead the backend design and implementation of services that connect our mobile and web clients to scalable APIs and data stores. Performance Engineering: Identify and resolve latency and availability bottlenecks in critical member flows like food search, logging, and onboarding. Standardization: Implement standardized patterns for service contracts, event-driven architecture, and data ownership to ensure consistent delivery across the platform. 2) Modernize Data and Tracking Foundations Food Database Excellence: Build and maintain high-performance services to improve search relevance and data quality for our global food database. State Management: Help define how member data is cached, synced, and audited across services to minimize inconsistencies and improve system observability. Robust Interfaces: Establish clean interfaces between operational systems and ML pipelines to ensure personalization is powered by reliable data. 3) Reliability and Operational Excellence SLO-Driven Development: Define and monitor SLIs/SLOs for your services, ensuring they meet member expectations for performance and uptime. Resiliency Patterns: Implement backend resiliency strategies such as circuit breaking, retries, and graceful degradation for major member workflows. Security & Compliance: Partner with Security teams to embed automated controls into backend services, particularly for sensitive health-related data. Technical Design: Create detailed technical designs and lead code reviews for complex backend features, ensuring high standards of maintainability. Execution: Drive the delivery of multi-sprint projects, balancing rapid iteration with technical debt management and long-term stability. Mentorship: Provide technical guidance and mentorship to junior and mid-level engineers, fostering a culture of incident learning and operational readiness. Collaboration: Partner closely with Infrastructure engineering, Product, Data Science, and Design to translate business requirements into efficient, scalable backend systems. Problem Solving: Identify and resolve structural bottlenecks in existing services, such as data inconsistencies or brittle integrations. Who you are Experienced Backend Builder: You have a deep understanding of building large-scale distributed systems, APIs, and event-driven architectures. Pragmatic: You make technical choices based on member outcomes and business impact, avoiding unnecessary complexity. Collaborative: You build trust through clear communication, strong documentation, and predictable follow-through. Ownership-Minded: You take pride in the quality of your code and the operational health of the services you manage. Experience: 5-8+ years of experience building backend systems for large-scale consumer applications (e.g., APIs, microservices, data stores). Technical Stack: Expertise in modern cloud architectures (AWS), database design, and building for high-availability. Data Modeling: Proven ability to design data models that support complex product workflows and analytics needs. Communication: Excellent written and verbal communication skills for documenting architectural decisions and collaborating across teams Java or Go experience preferred Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program. US Pay Range $170,000 - $190,000 USD At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance. It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. By agreeing to participate in our process, you agree that any information we collect is subject to our . Maryland Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness. At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind: • Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address., • Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges., • Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf., • Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase. Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at _

The Role The Growth Customer Success Manager owns the post-sale experience for Clearstory's growing specialty contractor customers. You will manage a large portfolio of accounts through a lightweight, scalable engagement model — combining a CSM-led onboarding experience with automated touchpoints, in-app guidance, health monitoring, and AI-enhanced outreach. A requirement for this role is experience as a PM or PE at a commercial contractor!! This is not a traditional high-touch CSM role. Success here requires comfort operating at scale, a strong bias for AI & automation, and the ability to identify when a human touchpoint is truly needed versus when a well-crafted automated sequence or AI-generated insight can do the job better. Core Responsibilities • Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement, • Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption, • Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed, • Design, deploy, and iterate on automated email sequences and AI-generated outreach that replace manual touchpoints across the customer lifecycle, • Manage renewal outreach for the SMB segment, using data signals to prioritize efforts and personalize messaging at scale, • Collaborate with the Support team to ensure customers receive timely responses through live chat and the knowledge base, • Identify expansion signals and route qualified upsell opportunities to the appropriate AE or MM CSM, • Contribute to the design and documentation of the Growth CS playbook, including onboarding flows, automated sequences, and intervention triggers, • Partner with Product to provide feedback on in-app guides, weekly webinar content, and features that drive SMB adoption Clearstory is digitizing and automating the change order process inside the commercial construction industry. Just as TurboTax did for tax documents and Expensify did for receipts and expense reports, Clearstory is doing the same for change order communication and log management by building first-of-its-kind, category defining software that is revolutionizing the commercial construction industry. The construction industry is being transformed fast by technology, but the way companies communicate costs hasn’t evolved in decades and still heavily relies on carbon copy paper, spreadsheets and email to track billions of dollars. These arcane manual processes can take days or weeks and include hours of manual office tasks such as scanning, manually transcribing, and tedious data-entry into spreadsheets. At Clearstory we are changing that and creating a new category “change order communication,” by intelligently digitizing this age-old process. This leads to an increase in profits, more successful contractor to customer relationships, more transparency into a project’s true cost, and less wasted paper! We are a venture backed 100% SaaS company with impressive credentials for a company at our stage. • Blue Chip Clients. We have already landed some of the largest General and Subcontractors in the US and have helped our clients build landmark projects., • Significant Growth. We continue to double and triple our revenue and platform usage year over year., • Large Volumes Processed. Companies share over $100 million in Change Order Requests on our platform each and every month., • Significant and Important Projects. Our customers are trusting us to manage significant projects in the commercial construction industry. We have over $20 Billion worth of projects on our platform to date. In addition to experienced SaaS and product leaders, our team has over 60 years of combined experience in the commercial construction space. At Clearstory we know our customer’s pain points and challenges first hand and have built a category defining product that serves the user first. You’ll be part of an ambitious and collaborative company, committed to growing a supportive and diverse team that is passionate about empowering our contractor customers. • Experience as a PM or PE at a commercial contractor, • Experience with change order request processes, • Demonstrated proficiency using AI tools in a professional context — you use AI regularly and can show examples of your work, • Strong analytical instincts — comfortable reading dashboards, analyzing data, and usage metrics to prioritize your time, • Excellent written communication skills with the ability to craft clear, compelling outreach at scale AI proficiency — What We Mean • We take AI literacy seriously for this role. During the interview process we will ask you to demonstrate how you use AI in your current workflow. Strong candidates will be able to speak concretely to:, • How they use AI tools (e.g., ChatGPT, Claude, Gemini, or similar) to draft and personalize outreach at scale, • How they prompt AI tools effectively to produce high-quality customer communications or internal documentation, • How they think about AI as a lever for expanding what a single CSM can accomplish across a large portfolio, • Be the architect of Clearstory's Growth CS motion — a brand-new function you will help design from the ground up, • Work at the intersection of Customer Success and AI, helping define what tech-enabled, scalable CS looks like for a growing SaaS company, • Continuous training in Customer Success methodology, automation best practices, and AI tooling, • A clear career path — Growth CSM is the entry point into a structured CS organization with MM and ENT segments you can grow into, • Competitive market-rate salary for a Series B company, • Flexible remote work, • Subsidized healthcare, vision, and dental, • 401k, • Early equity!

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company The Risk Product team within Payments & Financial Services is dedicated to safeguarding BILL’s ecosystem, enabling innovative and trustworthy payment solutions for customers, and driving business growth in a dynamic regulatory landscape. As Lead Product Manager on the team you will leverage your expertise to shape the future of risk management including credit, fraud, and compliance products, partnering closely with cross-functional teams to design, launch, and optimize impactful solutions. This role offers the opportunity to drive key initiatives, influence organizational strategy, and ensure our products not only meet—but set—industry standards for security, reliability, and compliance. Responsibilities: • Define product vision and strategy for risk management capabilities across life cycle flows in payment and financial service offerings, • Lead cross-functional teams in designing and launching features that proactively address emerging risks and evolving requirements, • Analyze market, regulatory, and internal data to identify patterns, opportunities, and vulnerabilities, transforming insights into product enhancements, • Collaborate closely with engineering, risk business owners, operations, customer experience, legal, and external partners to deliver high-quality solutions on time and within scope, • Develop and manage product roadmaps, ensuring alignment with business goals and stakeholder needs, • Monitor product performance, implement metrics, and iterate solutions based on user feedback and operational results, • Champion a culture of continuous improvement and knowledge-sharing across teams to elevate BILL’s risk and compliance practices We’d love to chat if you have: • 6+ Years of demonstrated experience in product management, particularly driving complex fraud, credit, and compliance initiatives in payments or financial services, • 6+ years of proven track record of launching Risk controls across the lifecycle onboarding, monitoring, identity, and profile management to support business unit goals across credit, fraud, and compliance., • Strong analytical and problem-solving skills; ability to leverage data and exercise sound judgment to inform decisions and resolve ambiguity, • Excellent stakeholder management and communication skills, with a track record of effective cross-functional collaboration, • Ability to translate business objectives and user needs into actionable product plans, managing competing priorities in a fast-paced environment #LI Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $169,500 - $203,400 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $144,100 - $172,900 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP), • HSA & FSA accounts, • Life Insurance, Long & Short-term disability coverage, • Employee Assistance Program (EAP), • 11+ Observed holidays and wellness days and flexible time off, • Employee Stock Purchase Program with employee discounts, • Wellness & Fitness initiatives, • Employee recognition and referral programs, • And much more Don’t believe us? Check out our culture, benefits, and teams on our , , or _ pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our _ describes how BILL treats the personal information it receives from applicants.

Description At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help cybersecurity professionals and organizations enhance their cyber-attack readiness. Get ready for an exciting adventure into the world of cybersecurity! As a Data Analyst, you will be the analytical engine behind our most important client relationships. Your mission is to use data to prove the ROI of our cybersecurity training platform. You will navigate complex datasets using SQL to uncover how our training impacts human risk, then use your storytelling expertise to present these insights to executive level stakeholders. • US (East Coast preferred), • Fully Remote This role sits on our Federal Sales team, reporting to our SVP of Global Federal & SLED. The team consists of account executives and collaborates closely with BDRs, Solutions Engineers, and Customer Success. The role works closely with the Data Engineering team. • Looker (primary) and Tableau, • SQL on BigQuery (Snowflake a plus / legacy), • Python for analysis, automation, and statistics, • Excel for modeling and ad-hoc work, • Comfort using AI-assisted tooling (LLM copilots) to accelerate analysis and prototyping, • Strategic client consultation — Partner with Federal agency stakeholders to translate compliance and security needs into data-driven success plans, turning USG leadership's business requirements into technical data solutions., • ROI modeling & data storytelling — Use SQL and Python to extract and shape large datasets, surfacing correlations between training engagement and reduced security incidents. Build interactive Looker/Tableau dashboards and presentations that make ROI legible at every level of the USG., • Actionable behavioral insights — Run deep-dive analysis on user behavior and simulation logs to identify high-risk cohorts, and give clients tailored recommendations to optimize their training curriculum based on engagement signals (completion velocity, adoption, drop-off)., • Technical data integrity — Maintain rigorous data hygiene by auditing the flow of training telemetry from platform to reporting layer. Use Python/SQL for rapid prototyping of risk models and ad-hoc "what-if" analysis for client presentations., • Stakeholder & relationship management — Part of Executive Business Reviews (EBRs) where you will discuss the client’s progress and way forward, and partner with Product and Data Engineering to ensure platform telemetry keeps pace with the market's reporting needs. Technical Mastery • Data Manipulation: Can translate raw data into useful insights for executives; Expert-level SQL or Snowflake for querying complex relational databases; Experience with Python for data cleaning, automation, and statistical analysis., • Visualization: Mastery of Looker, or other visualization tools, to create "at-a-glance" executive views and deep-dive operational reports., • Tools: High proficiency in Excel (Pivot Tables, VLOOKUPs, modeling). Soft Skills & Storytelling • Communication: Can command a room of senior leaders and explain technical data clearly and persuasively., • Presentation: Builds decks that tell a cohesive story — not just charts, but what they mean for the mission and for risk., • Stakeholder management: Skilled at managing expectations across diverse departments. Domain Expertise • Customer success metrics: churn, adoption, engagement funnels, and learning outcomes., • Industry context: EdTech or cybersecurity exposure a plus., • You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large., • You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy., • You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows., • Most importantly, you'll have a blast at HTB because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!, • Compensation: USD 95,000 - 120,000 Gross Annual, • Medical, Dental & Vision (employee coverage 100% paid for by Hack The Box), • 401K w/ employer match, • Employer-paid Life and AD&D Insurance, • Supplemental Life Insurance, • Short-term and Long-term Disability, • Healthcare and Dependent Care FSA, • Paid paternity & maternity leave, • 25 annual leave days, • Home Office Allowance, • Dedicated budget for training and professional development, participation in conferences, • State-of-the-art equipment, • Full access to the Hack The Box lab offerings; so you can learn how to hack, • Level 1 — Apply: Submit your application. Tell us why this role excites you and what you’d bring., • Level 2 — Talent Screen: A conversation with our Talent Acquisition team to explore your background and ambitions., • Level 3 — Chat with Keith: A relaxed conversation with your future manager. Think of it as a mutual vibe check., • Level 4 — Panel Conversation, • Level 5 — Congratulations! Not many reach this level . Level’s objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB., • Level 6 — You've officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer., • Quest complete. Congratulations, you’re officially one of us Your next quest: complete the onboarding. Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you! Hack The Box is the leading cyber readiness platform for the agentic era, battle-testing and upskilling both humans and AI agents to enhance organizational cyber resilience. Trusted by the Fortune 500, government agencies, and MSSPs, the platform delivers threat-informed learning paths consisting of real-world scenarios in gamified labs and live-fire simulations that build and validate offensive and defensive cyber capabilities. With a loyal community of more than 4 million members and 800+ enterprise customers, Hack The Box empowers teams and intelligent systems alike to strengthen cyber defenses and reduce breach risk effectively. Delivering continuous learning alongside industry-recognized certifications and certificate programs aligned with major workforce frameworks such as ENISA ECSF and NIST NICE, Hack The Box demonstrates external validation through recognized accreditation and role-based qualification recognition, including its ANAB-accredited HTB Defense Operations Analyst (DOA) certificate program and HTB CPTS, accepted for FedRAMP 3PAO penetration tester personnel. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece. • We’re incredibly proud to share that our headquarters in the UK, along with our entities in Greece and the US, have been certified as a Great Place to Work for 4 consecutive years (2023 - 2026)., • In addition, our Greek entity has been recognized among the Best Workplaces in Greece (4th, 2nd, 3rd, 1st) and Europe (7th, 10th, 73rd) during this period — a testament to our strong culture and commitment to creating an exceptional employee experience! Take a sneak peek at . Get more insights about our HTB culture and employee experience by visiting the “” section of our site, our , and . At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values. Hack The Box participates in E-Verify. For more information, please click and .

Position Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (flexibility for evenings/weekends based on shifts) We’re hiring a Customer Service Representative (CSR) to handle high-volume customer inquiries and deliver fast, high-quality support across channels. This role is focused on: • Resolving issues quickly, • Managing ticket queues efficiently, • Maintaining strong customer experience You’ll be the frontline voice of the company, ensuring every customer interaction is: • Clear, • Professional, • Resolved, • Handle 50–100 daily tickets via:, • Zendesk, • Freshdesk, • Salesforce Service Cloud, • Respond across:, • Phone, • Email, • Live chat, • Social channels, • Aim for first-contact resolution whenever possible, • Escalate complex issues to Tier 2/technical teams, • Prioritize tickets based on urgency and SLA requirements, • Maintain complete and accurate case notes, • Monitor open tickets to ensure timely resolution, • Keep backlog low and under control, • Communicate with empathy and professionalism, • Ensure customers feel:, • Heard, • Understood, • Supported, • Handle high-volume workloads without compromising quality, • Update internal knowledge base and FAQs, • Create and refine:, • Response templates, • Macros, • Improve resolution speed and consistency, • Capture customer sentiment (CSAT, NPS), • Identify recurring issues and trends, • Share insights with product/support teams, • Work closely with:, • Product, • Engineering, • Operations, • Ensure smooth resolution of complex cases, • Provide feedback to improve systems and workflows, • Follow privacy and compliance standards (GDPR, HIPAA if applicable), • Maintain confidentiality of sensitive customer data, • Ensure quality across all interactions, • You are patient, empathetic, and solution-oriented, • You communicate clearly under pressure, • You can handle high ticket volumes without losing quality, • You are organized and disciplined with follow-ups, • You adapt quickly across tools and workflows, • 1–2 years in:, • Customer support, • Call center, • Service roles, • Experience with ticketing tools like:, • Zendesk, • Freshdesk, • Salesforce Service Cloud, • Strong typing and multitasking ability, • Proficiency in:, • Google Workspace, • Microsoft Office, • Excellent written and verbal English communication, • Multilingual support capability, • Experience in:, • SaaS, • E-commerce, • Healthcare, • Finance, • Familiarity with KPI-driven environments, • Exposure to:, • Chatbots, • AI support tools, • Review and prioritize ticket queue, • Respond to customer inquiries across channels, • Resolve issues or escalate when needed, • Update knowledge base and documentation, • Capture feedback and identify trends, • Clear backlog and ensure SLA compliance In short: You ensure every customer issue is resolved quickly, clearly, and professionally. • First Contact Resolution (FCR), • Average Handle Time (AHT) within SLA, • CSAT / NPS scores (≥ 90% target), • Ticket backlog within SLA limits, • Quality and consistency of responses, • High-volume, structured support environment, • Clear KPIs and performance visibility, • Cross-functional exposure (product, ops, engineering), • Opportunity to grow into senior support or CX roles, • Remote flexibility with defined workflows, • Initial Phone Screen, • Video Interview with Pavago Recruiter, • Practical Task (simulate support tickets), • Client Interview, • Offer & Background Verification If you: • Enjoy helping customers, • Thrive in fast-paced support environments, • Can handle high volume with consistency This role is a strong fit.

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. The Partnerships Team is looking for a stellar Field Sales Representative—who has a background in roofing supply, manufacturing, or any relevant adjacent industries—and that can drive Roofr’s partner enablement program for its current and future supplier alliances in regions across North America. A strong communicator and skilled in sales and account management, the candidate will be recognized for their abilities to prioritize and execute on key partnership enablement strategies, product training and onboarding, and develop long-term and sustainable relationships that drive net-new opportunities for Roofr’s revenue team. The candidate will work closely with several internal stakeholders including, including sales, marketing, operations, and other teams within the partnerships group to deepen Roofr’s partnerships with the roofing supply vertical. What you get to do: • Own existing branch relationships and enable their sales reps for new opportunities in your allocated territory, • Be responsible for driving partner growth through partner engagement and enablement programs, • Become the main point of contact for partners for all subjects related to Roofr and our products that are assigned to you, • Provide effective Roofr product training and onboarding support for our new partners, • Plan, forecast, and meet monthly and quarterly departmental objectives and quotas, • Own engagement responsibilities by organizing and hosting timely and localized community events and meetings, • Provide Roofr product updates through in-person, or virtual, trainings, presentations, and meetings, • Travel to partner sites/locations regularly (estimated 1-2 weeks per month), • Become a master of Roofr’s PRM & CRM for partner-related updates, • Work cross-functionally with Roofr’s sales, success, revops, and support leaders to define priorities and resolve any issues between Roofr and the partner What you bring to the role: • 5+ years of account management and/or relationship management experience, • Experience working in channel partnerships is a huge plus, • Experience managing partnerships in a business development environment with Roofing supply companies is a huge plus, • Experience with relevant or modern tooling such as CRMs (Hubspot/Salesforce), PRMs (Partner stack), Asana, Google suite, • Excellent organizational skills, attention to detail, and the ability to multi-task/switch gears in a fast-paced environment, • Excellent verbal and written communication skills and presentation skills, • Excel at building and maintaining internal and external relationships and navigating organizations, and making relevant, high-producing connections, • Ability to work collaboratively or independently with minimal supervision, • Ability to manage influence through persuasion, negotiation, and consensus building Who You Are: • You are an outstanding communicator with a proven ability to foster long-term relationships with various types of stakeholders and people of diverse backgrounds, • You are well organized, (e.g., diligent with note-taking, punctual with all virtual and in-person meetings, etc.), • You have a team-centric attitude that adapts well to consensus decision-making and enjoys collaborative work, • You have an affinity for technology and start-ups, • You are outgoing, someone who looks forward to traveling and meeting our partners in person!, • You are comfortable being a brand ambassador, representing Roofr at events and being featured across our social media/marketing channels Compensation Range: $85,000.00 - $92,500.00 base + commission USD 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: • 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!, • 1 Friday off per month (we call those our laundry days!), • Company wide paid shutdown for the week between Christmas and New Years, • Flexible time off, • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada, • RRSP/401k match, • Generous Parental Leave policy 🤝 Perks: • We host an annual company retreat with great team building activities, • Ample learning and development opportunities to continue growing your career, • Home office setup stipend, • Internet and phone allowance, • Remote first culture, • Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: _. If you receive any suspicious messages or have questions, reach out to us at _. Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. The Partnerships Team is looking for a stellar Senior Field Sales Representative—who has a background in roofing supply, manufacturing, or any relevant adjacent industries—and that can drive Roofr’s partner enablement program for its current and future supplier alliances in regions across North America. A strong communicator and skilled in sales and account management, the candidate will be recognized for their abilities to prioritize and execute on key partnership enablement strategies, product training and onboarding, and develop long-term and sustainable relationships that drive net-new opportunities for Roofr’s revenue team. The candidate will work closely with several internal stakeholders including, including sales, marketing, operations, and other teams within the partnerships group to deepen Roofr’s partnerships with the roofing supply vertical. What you get to do: • Own existing branch relationships and enable their sales reps for new opportunities in your allocated territory, • Be responsible for driving partner growth through partner engagement and enablement programs, • Become the main point of contact for partners for all subjects related to Roofr and our products that are assigned to you, • Provide effective Roofr product training and onboarding support for our new partners, • Plan, forecast, and meet monthly and quarterly departmental objectives and quotas, • Own engagement responsibilities by organizing and hosting timely and localized community events and meetings, • Provide Roofr product updates through in-person, or virtual, trainings, presentations, and meetings, • Travel to partner sites/locations regularly (estimated 1-2 weeks per month), • Become a master of Roofr’s PRM & CRM for partner-related updates, • Work cross-functionally with Roofr’s sales, success, revops, and support leaders to define priorities and resolve any issues between Roofr and the partner What you bring to the role: • 5+ years of account management and/or relationship management experience, • Experience working in channel partnerships is a huge plus, • Experience managing partnerships in a business development environment with Roofing supply companies is a huge plus, • Experience with relevant or modern tooling such as CRMs (Hubspot/Salesforce), PRMs (Partner stack), Asana, Google suite, • Excellent organizational skills, attention to detail, and the ability to multi-task/switch gears in a fast-paced environment, • Excellent verbal and written communication skills and presentation skills, • Excel at building and maintaining internal and external relationships and navigating organizations, and making relevant, high-producing connections, • Ability to work collaboratively or independently with minimal supervision, • Ability to manage influence through persuasion, negotiation, and consensus building Who You Are: • You are an outstanding communicator with a proven ability to foster long-term relationships with various types of stakeholders and people of diverse backgrounds, • You are well organized, (e.g., diligent with note-taking, punctual with all virtual and in-person meetings, etc.), • You have a team-centric attitude that adapts well to consensus decision-making and enjoys collaborative work, • You have an affinity for technology and start-ups, • You are outgoing, someone who looks forward to traveling and meeting our partners in person!, • You are comfortable being a brand ambassador, representing Roofr at events and being featured across our social media/marketing channels Compensation Range: $85,000.00 - $92,500.00 base + commission USD 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: • 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!, • 1 Friday off per month (we call those our laundry days!), • Company wide paid shutdown for the week between Christmas and New Years, • Flexible time off, • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada, • RRSP/401k match, • Generous Parental Leave policy 🤝 Perks: • We host an annual company retreat with great team building activities, • Ample learning and development opportunities to continue growing your career, • Home office setup stipend, • Internet and phone allowance, • Remote first culture, • Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: _. If you receive any suspicious messages or have questions, reach out to us at _. Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

_, a fine jewelry company, is currently looking for full-time Customer Service Associates in our E-commerce Department to cover our West Coast hours. This is a temporary position expected to start in July 2025. This position is fully remote and only eligible to applicants based in the state of California. SCHEDULE: Monday-Friday, 9:30am-6:00pm PST About Catbird In over 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold. The key to our success is remaining true to our values: -We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity-We believe in making and selling things people will want to keep forever and will bring continuous joy.-We believe in doing everything we can ourselves. -We believe in always thinking of the long game and not focusing on a quick profit.-We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.-We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty. • Provide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window, • Navigate multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status’ and product details, • Learn the Catbird ‘voice’ and customer service culture to support a long term customer relationships, • Strong command of multiple communication styles: social media, chat, and email, ability to navigate and switch between coverage assignments as needed, • Provide styling and jewelry care advice to customers with a strong knowledge of Catbird products, • Brainstorm ways to create out-of-this-world customer experiences with your manager and team members, • Help cultivate a warm and inviting culture in order to assist our customers; clearly communicate policy and offer friendly assistance in all customer interactions, • Display a command of product knowledge, procedure and policy to resolve any and all customer questions, • Communicate daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained procedures, • Ability to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible, • 1+ year(s) of experience in E-commerce Customer Service, • Maintains a positive attitude with an all-hands-on-deck team mentality, • Ability to work in a fast paced environment with flexibility in various areas of coverage, • Problem solving mastermind, • Computer savvy, • Empathetic, genuine, honest, encouraging and kind, • Experience with jewelry or luxury brands is a plus, • Experience using Kustomer is a plus $21 - $23 an hour

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Customer Service Specialist, you’ll report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success. Overall duties include: Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice) Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital) Meet and exceed quality goals, productivity targets, and regulatory requirements Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible. Re-prioritize and adapt to an ever-changing environment Operate in a team environment providing support in all areas and being agile in your day-to-day workflow. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. What are we looking for? You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements. 2+ years of experience in a customer-facing role multi-channel role. Bilingual in English and Spanish is preferred Availability to work flexible hours. Confidence to work in a hybrid environment. Work From Home Requirements: Must have at least 25MBPS internet connection plan / speed Must have a private & quiet area to work at home Demonstrate personal excellence by remaining positive in difficult situations Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required. Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail. Ability to learn and adapt to changing software and processes. Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred. Excellent interpersonal, communication, verbal, and written skills Empathy, curiosity, humility, and flexibility. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Medical, Dental, and Vision Coverage Options Employee Discounts Advancement opportunities Start-up culture backed by a secure, globally recognized brand. Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer) Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. We are seeking a Customer Support Manager to support the CX organization and our customers through the development and optimization of processes that ensure the best customer support and strategy as we scale. You will be leading a team of support associates in onboarding, training, measuring objectives, and enhancing processes. Members of the CX team work collaboratively to help provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, educational courses, community events, collaborative content, and more. This role plays a pivotal part in ensuring the team's success in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner moving forward. The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform. What you'll do Act as the “Voice of CX", raising key needs during planning Partner with Leadership to understand the business processes, pain points, and goals of the organization Manage a team of support associates, provide training, onboarding, and measure performance Interview and help scale the support team Maintain and promote company best practices and standards for support Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Work with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline CX workflows You should have 3+ years of experience in customer experience 1+ years of management experience Knowledge of intercom or similar ticketing systems You have worked within multichannel support operations (chat, email, phone) Excellent written and verbal communication skills Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Tech/start-up work experience is a plus but not required The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

You'll own the growth engine behind how Firecrawl acquires and activates users — across content, SEO/GEO, product marketing, partnerships, social, and emerging agent-first distribution channels. This is not a narrow channel role. You'll run the operating system behind our signup growth: pacing, channel mix, performance diagnosis, prioritization, and team execution. You'll work closely with Eric, who owns growth strategy and the major bets, while you own turning that strategy into a machine that performs every single week. Salary Range: $180,000–$240,000/year (Range shown is for U.S.-based employees in San Francisco, CA. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: _.) Equity Range: Up to 0.1% Location: San Francisco, CA (In-person) Job Type: Full-Time Experience: 5+ years in marketing or growth leadership at a technical or developer-facing product Visa: US Citizenship/Visa required Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just over a year, we've hit 8 figures in ARR and 100k+ GitHub stars by building the fastest way for developers to get clean, structured web data. We're a small, fast-moving, technical team building essential infrastructure for the AI era. We ship fast and deep. Own weekly signup pacing and growth across core acquisition channels — you're accountable to the number, not just the strategy Build a defensible signup mix across SEO/GEO, partnerships, brand, and other durable channels that compound over time Run cross-channel planning, prioritization, and execution — including managing channel owners across content, PMM, partnerships, brand, and distribution Run weekly performance reviews: diagnose misses, identify what's working, and ship corrective action plans fast Partner with product and engineering on activation, onboarding, and growth constraints that live outside marketing's direct control Keep Eric focused on strategy and major bets — not on stitching the whole machine together week to week A true operator, not a strategist. You've owned a growth number before — not advised on one. You know the difference between a channel that's underperforming and a channel that needs to be killed, and you make that call without waiting for someone else to tell you. Experienced running marketing for a technical or developer-facing product. You understand how developers discover tools, evaluate them, and decide to actually use them. You've built growth systems for an audience that hates being marketed to. Strong management instincts. You can run a team with a mix of channel specialists, create cadence, drive accountability, and keep everyone moving in the same direction — without needing perfect information to do it. Fluent in modern distribution. SEO/GEO, content, product launches, AI-native discovery — you have real operational depth across multiple channels, not just talking points. Good messaging taste. You're not a pure brand specialist, but you know what good looks like. You can maintain a high bar across everything that goes out without being the bottleneck. Comfortable working directly with founders. No marketing committee. No approval layers. You'll have a direct line to Eric and be expected to push back, make calls, and own the outcome. Backgrounds that often do well: head of growth or marketing at a developer tools or API-first company, early marketing leader at a PLG SaaS startup, founder-marketer who built a growth engine from scratch. Marketing leaders who are great at strategy decks and weak on execution People who need a fully-staffed team under them before they can move the needle Anyone who mistakes activity — campaigns launched, emails sent, content published — for growth We're a small team doing a lot. Roles here are loosely defined on purpose — you'll own things that don't have a clear owner yet, and that's a feature, not a bug. If you need your scope fully defined before you can move, this probably isn't the right fit. If you want to build something that matters inside one of the fastest-growing AI infrastructure companies in the world, let's talk. Salary that makes sense — $180,000–$240,000/year (SF, U.S.-based), based on impact, not tenure Own a piece — Up to 0.1% equity in what you're helping build Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge Parental leave — 12 weeks fully paid, for moms and dads Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human Learning & Development — Expense up to $1,000/year toward anything that helps you grow professionally Team offsites — A change of scenery, minus the trust falls Sabbatical — 3 paid months off after 4 years, do something fun and new Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind Doctegrity telehealth — Talk to a doctor from your couch 401(k) plan — Retirement might be a ways off, but future-you will thank you Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit Pet insurance — Because fur babies are family too SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy E-Bike transportation — A loaner electric bike to get you around the city, on us Application Review — Send us your work: a growth channel or system you've owned, a team you've built, or a number you've hit. A quick note on what you'd want to understand about Firecrawl's current growth before you started. Intro Chat (~20 min) — Quick alignment call. We'll talk about what you've built, how you run channel teams, and what you'd prioritize first. Deep Dive Chat (~60 min) — Walk us through a real example: a time you ran a multi-channel growth operation and had to diagnose and recover from a miss. Then a live scenario — how would you think about building a defensible signup mix for Firecrawl from where we are today? Founder Chat (~30 min) — Culture, pace, ownership, and how you like to work. Time for your questions too. Paid Work Trial (1–2 weeks) — Dig into a real growth problem: audit our current channel mix, identify the biggest lever, and present a 30-day plan. We evaluate on how you diagnose, how you prioritize, and whether your plan would actually move the number. Decision — We move fast after the trial. If you want to own the growth machine behind one of the fastest-growing developer tools on the internet — and you're ready to be accountable to the number, not just advise on it — this is your shot. 👉 Apply now.

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience. • Assist German-speaking customers through various channels, including phone, email, and live chat., • Support clients with their booking processes, modifications, and cancellations., • Troubleshoot any issues related to reservations and provide timely and effective solutions., • Document customer interactions and feedback in the company’s CRM system for quality assurance., • Collaborate with internal teams to resolve more complex customer issues efficiently., • Stay updated on promotions, policies, and services to provide accurate information to customers., • Fluency in German (both spoken and written), with English proficiency considered a plus., • Prior experience in customer service, especially in the travel or hospitality industry., • Outstanding communication skills and a customer-first attitude., • Strong problem-solving abilities and the capacity to handle complaints with empathy., • Familiarity with CRM systems and online booking platforms., • Willingness to relocate and adapt to the Greek work environment and culture., • Excellent organizational skills and the ability to manage multiple tasks in a fast-paced setting., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Join the team at Mercier Consultancy MD as a Swedish Speaking Customer Support Agent specializing in the iGaming sector, with a fantastic opportunity for relocation included to Greece! This role is perfect for individuals passionate about customer service and the gaming industry. You will assist Swedish-speaking clients, providing them with top-tier support while enhancing their gaming experience with our platform. • Deliver exceptional customer support to Swedish-speaking clients via phone, email, and live chat., • Assist customers with inquiries regarding account management, game rules, promotions, and technical issues., • Resolve customer complaints and concerns efficiently while ensuring a high level of satisfaction., • Document customer interactions and maintain accurate records in the CRM system., • Collaborate with internal teams to address and escalate any complex issues that arise., • Stay updated on industry trends, gaming regulations, and company policies to provide informed support., • Fluency in Swedish (oral and written) is essential; proficiency in English is a plus., • Prior experience in customer support, particularly within the iGaming or entertainment sectors, is preferred., • Excellent communication and interpersonal skills to engage effectively with customers., • Strong problem-solving capabilities and a customer-centric mindset., • Knowledge of gaming platforms and an understanding of player behavior is an advantage., • Ability to work effectively in a fast-paced, remote environment while managing multiple inquiries., • Willingness to relocate to Greece as part of this position., • Competitive Monthly Salary, • Fully Paid Relocation Package, • 2 Extra Salaries Per Year, • Fully Paid Training, • Health Insurance, • And Much More...

Full-time Description As a Technical Customer Support Agent, you will serve as the primary point of contact for customers across chat, email, and phone, guiding them from initial inquiry through order completion. You will review drawings and project requirements, recommend materials and processes, generate quotes, and provide clear communication throughout the production lifecycle. This role blends technical manufacturing expertise with responsive customer support and requires close collaboration with internal production teams to ensure accuracy, speed, and quality. Why SendCutSend? SendCutSend is an on-demand manufacturing company specializing in custom sheet metal and CNC machining. We serve more than 150,000 engineers, fabricators, and businesses across the U.S. and Canada. We operate out of six facilities located in Nevada, Kentucky, and Texas. Our business is built on reliability, accountability, quality, and constant improvement. Everyone here plays a real role in our success. We value people who are collaborative, innovative, and committed to detailed high-quality work. We’re scaling fast and building the future of manufacturing. If you’re excited to join the team and grow with us, we want to hear from you! What you’ll do • Review customer drawings, specifications, and requirements to recommend materials, processes, and product options, • Generate accurate pricing and quotes using internal systems, • Identify manufacturability concerns and suggest alternatives that improve cost, lead time, or production outcomes, • Maintain proactive and clear communication with customers via phone, email, and chat, providing updates, resolving issues, and setting clear expectations, • Provide real time technical guidance over the phone, including reviewing manufacturability questions and helping customers make informed decisions, • Document customer interactions accurately within internal systems to ensure seamless follow through and visibility across teams, • Partner closely with on site production teams to ensure customer objectives are understood and executed correctly, • Develop strong knowledge of SendCutSend capabilities, materials, and processes, • Support internal teams by resolving technical questions or order issues that arise during production Minimum Qualifications • Minimum 1 year of experience in a manufacturing or fabrication environment, • Ability to read and interpret technical drawings and specifications, • Strong verbal and written communication skills in English, • Comfortable providing live customer support via phone in a fast-paced environment, • Ability to explain technical manufacturing concepts clearly to customers with varying levels of experience, • Comfortable using computer systems and learning proprietary software, • Ability to work independently in a remote environment with minimal supervision Preferred Qualifications • Experience reviewing CAD files or working with CNC or sheet metal processes, • Experience in customer support, e-commerce, or retail environments, • Familiarity with quoting systems or order management software Essential Physical Requirements • Employee must establish and maintain a dedicated, safe, confidential, and ergonomic home workspace., • Ability to sit and work at a computer for extended periods of time., • Ability to use a computer, phone, and other standard office equipment for remote work. Work Environment • This role is a work from home position in a fast paced, collaborative environment that requires consistent communication, organization, and coordination across multiple remote teams. Benefits • Medical, Dental, & Vision coverage, • Paid holidays + PTO, • 401K with company match, • Tuition reimbursement, • Paid parental leave, • Short-term disability, • Monthly internet stipend, • Employee discount on parts Schedule Tuesday-Friday, 8:00 am-6:00pm PST Salary Range: $25.00-$32.00/hour Salary Description $25.00-$32.00/hour

Support Specialist (Robotics) at Apkudo – Where Innovation Meets Fun! Location: Nashville, TN - 100% Onsite At Apkudo, we make sense of the chaos in the connected device world. From device testing and hardware reliability to automating supply chains and delivering deep analytics, we help companies work smarter, faster, and with a whole lot more clarity. We’re big on bold ideas, creative problem-solving, and surrounding ourselves with smart, curious people who aren’t afraid to shake things up. The Role We’re on the hunt for a Support Specialist (Robotics) who’s ready to dive in and make waves. You’ll help us tackle real-world challenges, bring fresh ideas to the table, and be a key part of our growing team. In this role, you will work with cutting-edge technologies to assist onsite customer operations using our proprietary maintenance and testing support systems. You will help lead the triage process and work with support from local and remote teams to implement solutions. You will develop a full understanding of these unique systems and help our customers advance their processes, productivity, and profitability. • Work onsite at our Smyrna, TN location and support the customer(s) directly to implement and enhance our automated, robotic device testing and triage of cellphone and connected device systems, • We are a growing tech startup looking for individuals who are flexible with shift schedules (Mon-Thu: 4:30am-3pm, Fri-Sun: 5:30am-6pm)., • Work on-call and have a rotating schedule when required, and respond to after-hours emergencies., • Familiarity with automated systems, especially controls, valves, mechanical and electrical fields., • Understanding of closed-loop controls, field sensors scaling, AND/OR functions typically performed by industrial controllers., • Perform point-to-point checkouts between field devices and controllers., • Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization., • Ability to communicate effectively when escalating to the next tier or level. Comfortable with virtual communication, such as chat or support tickets., • Knowledge of safe working practices around moving and electrical equipment, • Respond and resolve issues to minimize downtime of the test systems, ensuring operations run smoothly., • Perform preemptive and corrective maintenance, as well as cycle counts for inventory., • Provide detailed descriptions of the state of the system and provide insight as to the cause of any issues., • Capture supporting data, including system logs, images, and any reproduction steps necessary to investigate issues as needed by other Apkudo teams., • Perform regular testing based on a strict set of instructions throughout the lifecycle of systems., • Work with teammates and our Engineering team to streamline existing support material, including but not limited to training guides, FAQs, and troubleshooting., • Build and enhance customer relationships., • Support onboarding of new and existing operators as new features and functionality are added., • Perform other related customer support duties as required. Physical Requirements: • Regularly walk, move parts between sites, use hands and fingers, handle or feel, and reach with hands and arms., • Stoop, kneel, crouch, and or crawl for extended periods., • On occasion, lift and/or move up to 50 pounds. Every day is different—and we think that’s the best part. And yes, we actually have fun doing it. We’re not into laundry lists of “must-haves.” But if you check off a few of these, let’s talk: Customer Support Experience: • 1-5 years of progressive mobile device customer support experience., • 1+ years of Android or iOS Mobile device testing and customer support experience. Technical Experience: • 1-5 years of experience in Electro-mechanical, Hardware, Industrial control systems, controllers, and programming., • Proficient in troubleshooting industrial controls, including analog, discrete, and networked input/output field signals, vision systems, and scanners., • Experience or interest in robotics systems, control systems, and mechatronics, • Exposure to or hands-on experience with electronic systems or hardware-software machine interface Technical Skills: • Knowledge of Command Line Interface (CLI) such as Linux, Unix, and/or Bash/Shell., • Experience with programming languages such as Python is a plus., • Proficiency with data handling in Google Docs, Sheets, and Slides. Personal Attributes: • The desire to learn new technologies and work methods., • The ability to work both independently and within a cross-functional group environment., • Intrinsic motivation, positive energy, and a proactive and results-oriented outlook., • Organized and detail-oriented with the ability to meet deadlines while overseeing multiple short-term activities., • Excellent technical troubleshooting and problem-solving skills., • Excellent written and verbal communication skills., • Available to work extended shift schedule on short notice., • You’re a team player, • You love to learn, • You’re not afraid of a good challenge Team Vibes – Smart, supportive, and just the right amount of quirky Room to Grow – Learn, stretch, level up Real Impact – Help shape the future of smart tech Balance – Work hard, live your life Diversity & Inclusion – Everyone’s welcome here Benefits – We’ve got you covered • Health, Dental & Vision – Because you matter, • Generous PTO & Holidays – Recharge your way, • 401(k) with Company Match – For your future self, • Learning & Development – Keep leveling up, • Flexibility – Hybrid and remote options depending on the role, • Casual Dress – Bring your whole self to work, • Wellness, Discounts & More – Just because A detailed benefits package will be shared during the hiring process. • This role is Exempt under the FLSA, • Responsibilities may shift as we grow—flexibility is key, • Candidates must be legally authorized to work in the U.S. (No visa sponsorship unless otherwise stated), • Employment may be contingent on background checks and policy compliance We’re proud to be an Equal Opportunity Employer. We value all backgrounds, identities, and experiences, and we’re committed to a workplace where everyone feels safe, supported, and seen.

Mercier Consultancy is thrilled to announce an exceptional opportunity for Finnish Speaking Customer Service Representatives to join our esteemed team in the beautiful island of Malta! In this vital role, you will provide outstanding support to our Finnish-speaking clients, addressing their inquiries and ensuring a seamless customer experience. Malta, with its rich history, stunning coastlines, and vibrant culture, offers a wonderful environment to develop your career while enjoying a Mediterranean lifestyle. If you are passionate about customer service and ready to take your career to the next level, we would love to hear from you! • Deliver high-quality customer service in Finnish through various communication channels, including phone, email, and live chat., • Assist customers with inquiries about products and services, ensuring accurate and helpful information is provided., • Effectively resolve customer complaints, maintaining a positive customer relationship at all times., • Document customer interactions accurately and participate in initiatives for service improvement., • Collaborate with team members to enhance the quality of service and address any challenges., • Stay informed about company offerings and industry trends to provide informed support., • Engage in training programs to continuously develop your customer service skills., • Fluency in Finnish and English is required, with strong communication skills in both written and verbal formats., • Previous experience in customer service is advantageous but not essential; a willingness to learn is highly valued., • Excellent problem-solving skills and a strong commitment to delivering exceptional customer service., • Able to handle multiple inquiries efficiently in a busy work environment., • Basic computer proficiency and familiarity with customer service software is a plus., • Willingness to relocate to Malta and embrace a lively cultural experience., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: Hospitable.com is a remote-only and fully distributed company. We hire based on timezones, not countries. As the Staff Customer Support Advocate, you will champion exceptional customer experiences while providing valuable insights that shape our support operations. Around 60-70% of your time will be spent in the queue, supporting our customers via email, live chat, and hopping on troubleshooting calls as needed. The remaining 30-40% of your time will be spent on leading projects that impact the overall customer experience, like improving customer-facing documentation, training our AI solution, or creating training materials for our team. You will: • Provide expert frontline customer support, handling complex cases and serving as an example of customer service excellence., • Investigate and troubleshoot challenging user issues with advanced technical knowledge., • Answer questions throughout the entire user journey via live chat, email, and Zoom calls., • Lead strategic projects that drive significant organizational impact., • Work alongside one of our awesome Customer Support Advocates, Dee, whose favorite fruit is Pomegranate., • Serve as a Product Expert, providing insights and advice to Product Managers and other stakeholders., • Create comprehensive educational content (videos, documentation, quizzes) for customers and internally. For this position, we are aiming to service customers across North American time zones (PST/CST/MST/EST | GMT -8 to -5). The role will be reporting on one weekend day, either Tuesday-Saturday or Sunday-Thursday. For this position, we are looking to recruit someone in a North American time zone (for example based anywhere in the USA). If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We still want to hear from you. • Significant (7+ years) experience in customer-facing roles, especially in SaaS., • Excellence (and a genuine fun!) in frontline customer support with consistent high performance., • Advanced troubleshooting abilities for complex technical issues., • Experience balancing daily support responsibilities with strategic initiatives., • Proven ability to take ownership of strategic initiatives that improve the team and customer experience, such as optimizing workflows, enhancing support processes, or improving documentation., • Experience mentoring team members and driving knowledge sharing, for example by running product trainings, shadowing sessions, peer reviews, or onboarding sessions., • Very special kudos if you are an Airbnb host or have been working with a short-term rental business. The company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work. • A supportive, radically transparent, and caring team environment, where you are trusted, not managed—and a culture that is focused on results and output., • The total budget for this role is within US$96,220.80 - $120,614.00 depending on the cost of living in your location. We can hire talent internationally as contractors—or employees if you are based in the United States, the European Union, or Australia, taking into account payroll taxes to determine your gross compensation. This means that the gross salary for US employees could be anywhere between $81,787 to $102,521 depending on the cost of living in your location., • We also offer options into the company equity through _ (RSU's), with a grant value of up to $24,122.80, to share in the long-term upside value of the company., • Separately, this role is eligible for up to an additional USD $343,016.00 per year in Performance Share Units (PSUs). These PSUs do not vest over time and are granted only upon the achievement of clearly defined business performance targets. The size and payout of this award are directly tied to measurable outcomes and are intended to strongly align compensation with company impact., • 35 days off per year, encouraged (including self-serve public holidays) and parental leave., • Complimentary mental health and emotional support with therapists on call through Slack by _., • Earn virtual coins through our peer recognition platform and redeem them through gift cards, donations, or monetary rewards.

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. The Partnerships Team is looking for a stellar Territory Manager—who has a background in roofing supply, manufacturing, or any relevant adjacent industries—and that can drive Roofr’s partner enablement program for its current and future supplier alliances in regions across North America. A strong communicator and skilled in sales and account management, the candidate will be recognized for their abilities to prioritize and execute on key partnership enablement strategies, product training and onboarding, and develop long-term and sustainable relationships that drive net-new opportunities for Roofr’s revenue team. The candidate will work closely with several internal stakeholders including, including sales, marketing, operations, and other teams within the partnerships group to deepen Roofr’s partnerships with the roofing supply vertical. What you get to do: • Own existing branch relationships and enable their sales reps for new opportunities in your allocated territory, • Be responsible for driving partner growth through partner engagement and enablement programs, • Become the main point of contact for partners for all subjects related to Roofr and our products that are assigned to you, • Provide effective Roofr product training and onboarding support for our new partners, • Plan, forecast, and meet monthly and quarterly departmental objectives and quotas, • Own engagement responsibilities by organizing and hosting timely and localized community events and meetings, • Provide Roofr product updates through in-person, or virtual, trainings, presentations, and meetings, • Travel to partner sites/locations regularly (estimated 1-2 weeks per month), • Become a master of Roofr’s PRM & CRM for partner-related updates, • Work cross-functionally with Roofr’s sales, success, revops, and support leaders to define priorities and resolve any issues between Roofr and the partner What you bring to the role: • 5+ years of account management and/or relationship management experience, • Experience working in channel partnerships is a huge plus, • Experience managing partnerships in a business development environment with Roofing supply companies is a huge plus, • Experience with relevant or modern tooling such as CRMs (Hubspot/Salesforce), PRMs (Partner stack), Asana, Google suite, • Excellent organizational skills, attention to detail, and the ability to multi-task/switch gears in a fast-paced environment, • Excellent verbal and written communication skills and presentation skills, • Excel at building and maintaining internal and external relationships and navigating organizations, and making relevant, high-producing connections, • Ability to work collaboratively or independently with minimal supervision, • Ability to manage influence through persuasion, negotiation, and consensus building Who You Are: • You are an outstanding communicator with a proven ability to foster long-term relationships with various types of stakeholders and people of diverse backgrounds, • You are well organized, (e.g., diligent with note-taking, punctual with all virtual and in-person meetings, etc.), • You have a team-centric attitude that adapts well to consensus decision-making and enjoys collaborative work, • You have an affinity for technology and start-ups, • You are outgoing, someone who looks forward to traveling and meeting our partners in person! We are specifically interviewing candidates located in the following US states: IN, IL, MN, MI, WI, OH, FL, GA, SC, AL Compensation Range: $85,000.00 - $105,000.00 base + commission USD 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: • 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!, • 1 Friday off per month (we call those our laundry days!), • Company wide paid shutdown for the week between Christmas and New Years, • Flexible time off, • 80% employer paid benefits, • RRSP/401k match, • Generous Parental Leave policy 🤝 Perks: • We host 2 retreats per year and great team building activities, • Ample learning and development opportunities to continue growing your career, • Home office setup stipend, • Internet and phone allowance, • Remote first culture, • Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: _. If you receive any suspicious messages or have questions, reach out to us at _. Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

https://www.auxiant.com/ Auxiant’s Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as a Customer Service Representative. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package. Job Summary: • Handle incoming and outgoing phone calls from providers and members., • Handle incoming live chats via the website from providers and members., • Respond to emails via Auxiant secure email from providers. Essential Functions: • Answer provider phone, live chat, and secure email questions regarding claim status and benefits, • Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential Functions: • Other duties as assigned or appropriate Education/Qualifications: • Excellent phone skills/etiquette, • Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key, • Qiclink experience, • Previous call center experience preferred, • Excellent verbal and written communication skills, • Proven experience in a professional office environment, • Proven customer service experience required, • Medical insurance background preferred, • High school diploma or equivalent and 1-2 years related experience. *Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Who is Aiwyn and what do we do? Aiwyn is the first complete platform for modern accounting firms. Backed by top-tier investors like Bessemer, KKR, and Revolution, we’re one of the fastest-growing scale-up SaaS companies in the world. We build category-defining technology—and we’re doing it with world-class people, processes, and products. To learn more, visit our _ This role: As part of our Customer Support team, you’ll provide front-line product support to users, troubleshoot software issues, and ensure customer satisfaction by resolving technical problems efficiently. You’ll develop a deep understanding of the company's software products to guide users, offer product training, and escalate complex issues to the engineering team when necessary. Working within our three-tiered support structure, you’ll work closely with other support teammates, customer implementations and success, and software developers in order to drive positive outcomes for our customers. How We Investigate Issues: Investigations often require deep technical analysis across multiple systems, including database queries, user session replays, and network-level logs. The role involves tracing data from source systems through integrations into Aiwyn’s platform, analyzing transaction flows, and diagnosing issues related to DNS, mail servers, and third-party integrations such as practice management systems, SafeSend, and Outlook. Key Responsibilities: Provide expert technical support to customers via support ticket, live chat, and phone, troubleshooting software issues and ensuring a seamless user experience. Assist in the setup, configuration, and optimization of our software for new and existing customers. Collaborate closely with our development and product teams to identify, report, and resolve software bugs or feature requests. Offer training and guidance to customers on best practices for using our software, via email, chat and virtual meetings. Manage and prioritize support tickets, ensuring timely and accurate resolutions. Contribute to the development of support documentation, FAQs, and knowledge base articles. Qualifications: 1-2 years of experience in a technical support, customer support, or technical-adjacent role or completion of a technical bootcamp or equivalent training Excellent problem-solving skills with a proactive approach to troubleshooting. Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users. Ability to adapt quickly and manage multiple tasks in a fast-paced, evolving environment. Experience with structured query language (SQL) Strong process-oriented mindset with a focus on continuous improvement and operational efficiency Appreciation for data integrity, with a commitment to maintaining clean, accurate, and well-documented records by following established processes Preferred experience: Familiarity with SaaS platforms and cloud-based software solutions. Experience with customer relationship management (CRM) systems including Zendesk and JIRA. Strong understanding of accounting principles and experience with accounting or accounts receivable software. Benefits and Perks: The big-picture value proposition of this role is simple: join us, and you'll be paid competitively to have freedom in solving worthwhile, challenging problems alongside other A-players at a fast growing SaaS startup led by an experienced and successful co-founding team with industry experience. Other benefits include: Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. Remote, work-from-anywhere culture Flexible PTO World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. Stock options - every Full Time Employee has ownership in Aiwyn's future and success. 401(k) matching Our Values: Relentless by Design Owners not Renters Trust at the Core Learn more about Aiwyn: _ _ Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: _

DF Booking Recruitment Services Job Type: Remote (Work-from-Home) Location: Global (With a strong preference for candidates from the Philippines and other outsourcing-friendly regions) About DF Booking Recruitment Services DF Booking Recruitment Services is a global staffing and outsourcing agency committed to connecting world-class virtual assistants with businesses and entrepreneurs across various industries. Our goal is to build a trusted talent pool of highly skilled professionals who are ready to support our international recruitment partners as opportunities arise. We are currently recruiting Virtual Assistants of all specialties to join our talent pool for ongoing placements. This job post is a generalized description meant to pre-qualify candidates for different roles. Each opportunity will have unique requirements, and qualified candidates will be contacted accordingly when a matching role becomes available. Depending on the role, your responsibilities may include but are not limited to: ️ Administrative Virtual Assistant Calendar & email management Data entry & CRM maintenance Travel arrangements & meeting scheduling Document preparation & transcription Customer Support Assistant Handling inbound and outbound customer queries Live chat or email support Ticket management systems (e.g., Zendesk, Freshdesk) Social Media Virtual Assistant Content creation & scheduling Community management Social media analytics & reporting Engagement & comment moderation E-commerce Virtual Assistant Order processing & fulfillment Product listings on platforms like Shopify, Amazon, Etsy Inventory tracking Customer order inquiries Sales and Lead Generation Assistant Cold outreach via email or LinkedIn Lead qualification & database management CRM updates Appointment setting Marketing Virtual Assistant Email marketing campaigns (Mailchimp, Klaviyo) SEO optimization Blog writing & content marketing Google Ads & Facebook Ads support Bookkeeping Virtual Assistant Accounts payable/receivable tracking Invoicing & payment follow-ups Bank reconciliation Use of tools like QuickBooks, Xero Medical/Healthcare Virtual Assistant Scheduling patient appointments Insurance claims follow-up Medical billing support EMR data entry High-speed, reliable internet connection Quiet home-based work environment Laptop or desktop with updated software Strong verbal and written English communication skills Ability to work independently and meet deadlines Previous experience in a remote or office-based professional role is an advantage Willingness to learn and adapt to various client tools or platforms High attention to detail Problem-solving mindset Tech-savvy and willing to learn new tools Organized and deadline-driven Empathetic and customer-focused Professional and proactive communicator This job post is intended for continuous recruitment and building a ready-to-go virtual assistant talent pool. All roles are remote and project-based or full-time, depending on client needs. DF Booking Recruitment Services places virtual assistants exclusively through our global partner companies and clients. Every job opportunity will come with specific instructions, expectations, and job details. You will be contacted when your profile matches an open role. If you're passionate about working remotely, eager to provide outstanding service, and want to be part of an elite group of virtual professionals, we want to hear from you! Click Apply to submit your resume and indicate your areas of specialization. Join our global virtual assistant community and be ready for your next remote career breakthrough with DF Booking Recruitment Services!

Next Job Abroad is thrilled to present a fantastic opportunity for a German Speaking Customer Support Agent to join our enthusiastic team in beautiful Greece. This role is perfect for individuals eager to leverage their language skills while enjoying the perks of living in a stunning Mediterranean locale, with fully paid relocation assistance to support your move. In this position, you will play a key role in providing exceptional customer service to our German-speaking clients. Your abilities will directly impact customer satisfaction, ensuring that all inquiries and issues are managed efficiently and professionally. • Provide top-tier customer support through live chat, email, and phone for our German-speaking customers., • Respond to customer inquiries, troubleshoot issues, and manage complaints with a focus on delivering a positive experience., • Assist users in navigating our gaming platform, ensuring they make the most of our services., • Collaborate effectively with colleagues to meet service goals and uphold quality standards., • Accurately document customer interactions in our support systems for effective follow-up., • Engage in ongoing training to deepen your understanding of our products and improve service delivery., • Fluent in German and proficient in English; additional languages are a plus., • Previous experience in customer support or a similar role is preferred., • Outstanding communication skills with a strong emphasis on providing excellent customer service., • Ability to thrive in a fast-paced environment while managing multiple customer inquiries., • Familiarity with customer support software and CRM systems is advantageous., • Willingness to relocate to Greece and embrace a new lifestyle., • A genuine interest in gaming and knowledge of the iGaming industry will be considered beneficial., • Career growth opportunities in a renowned company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Greece, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Fully remote (within Greece) working setup., • Yearly salary around €23.000., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package: 4 week of all inclusive hotel stay, flight booked and paid by the company., • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Product Engineer High level stuff you might be filtering against 🔍Location: Remote (CT/ET Timezone). Collaborating with teams on the West Coast and in Europe, alongside building out a new hub in Chicago.Type: Full-timeSalary: Location dependent. As a guide, our current range across all levels is $130k-$190k. We are open to negotiation as we recognise there are different situations, but these are our general guardrails. What I am looking for👋 Hi, I’m _, Chief Technology Officer at Zen Educate and I’m looking for engineers who can make an impact on the real world problem of education staffing, and do it through engineering excellence. Every place has its own understanding of what engineering excellence looks like (sometimes written down, sometimes not). Here’s what it means to me and Zen: • Valuing real world outcomes and shared learning over output• Product thinking over pure tech - start with the problem, ship quickly and iterate. • Team success and sustainability over individual heroics. We are a small, but mighty team and so every engineer has the opportunity to make an outsized impact and put their stamp on what excellence looks like in practice. What do I mean by “small”? Today we have 25 Product Engineers working in small dynamic teams across the Zen product. We recognise the world is not static - “what got us here, won’t get us there” - so we look for curiosity, adaptability and proactiveness as fundamental traits. The engineers I see be the most successful are those who focus on solving problems, look to help others and just happen to typically leverage technology to do so. This role is particularly exciting because you’ll be one of Zen’s first Product Engineers in the US, where we’re enjoying rapid growth. You’ll thrive in this role if you’re someone who can build relationships quickly, take ownership of problems end-to-end and help grow a team around you 💪 What we are building and whyGetting the right teacher into the right school at the right time is a crucial problem to solve, both for education outcomes for children and for the sustainability of an industry that spends billions on this. Today the platform we are building supports internal operations teams on filling roles, educators on finding roles via our mobile app and schools on getting educators in for both short-term and long-term roles. The more we develop the platform (and the ability to self-serve in the marketplace), the more efficient the whole process becomes, which means more money going back to educators and into classrooms (over $65 million globally since 2017). We are well established in the UK and growing at a phenomenal rate in the US 🚀What we need now is to reach the next level in how we build our platform to support this growth. That’s where you come in 😉 What the role looks like in practiceII’ve written a bunch of words above that I hope capture your interest and excitement ✨. But what really matters is what reality looks like and the best people to share that are the existing engineers on the team. So here are a few glimpses from your potential peers of some of what they have done in a week: “I picked up an AI teacher qualification project that started out quite loosely defined, with no clear owner or scope. I spent time aligning with Product and Ops to clarify what problem we were solving, shaped an initial approach, and started delivering iterative improvements so we could test value quickly. Along the way I helped reset direction when momentum dipped.” - Arindam "I spent the week working on a major overhaul of our permissions system — moving away from hardcoded roles towards something granular and scoped per school, network, and unit. I also wired up audit logging around sensitive actions so we have proper traceability in production, and built out an admin UI so non-engineers can manage roles and permissions without needing to come to us." - João “I spent the week creating a foundational _ configuration for our monorepo to help us use AI more effectively when building product and writing code. I worked alongside the AI working group to support some of the bottlenecks we’ve been seeing in our development process, and made the setup clear and practical so other engineers could start using it straight away.” - Eimi “I implemented backend and frontend MixPanel events for crucial workflows to better understand how users interact with our product and what we can improve on." - Georgi “I spent the week upgrading our React Native app to the latest Expo SDK. This meant updating dependencies, fixing compatibility issues, and resolving build and runtime problems to keep everything stable. The upgrade puts us on a supported version, reduces future maintenance risk, and gives us access to new tools that will help us ship features faster.”- Ethan “I spent time this week improving the anonymisation logic in Ditto - our internal tool for cloning production databases safely for development. I also put together the weekly DevEx metrics for the Product and Tech team, covering things like CI pass rates and deployment frequency. Then towards the end of the week I did some work addressing minor vulnerabilities that were found from our monthly red-teaming with CovertSwarm.” - Jai What you might like or dislike Every place makes tradeoffs based on what they value and where they are in their journey ⚖️. Here’s a list of things you might find useful in figuring out if this is the right role for you. If we end up chatting, feel free to dig deeper into any of them. Note that some of these are recent changes in our approach and may be “work in progress” when you join. 💻 How We Work_ tech for the obvious, experimentation for the rest. Our core is Ruby on Rails, React, React Native, running on Heroku + Cloudflare etc. But we have also evaluated Amazon Personalise as a candidate for our matching system and spiked out our own AI powered knowledge-base as well as investigating AI for bug triaging. Process serves performance. We work in a Mission-based setup where teams form around outcomes not org charts, unnecessary process or following rules. That means you won't be stuck in a lane - you'll work across different parts of the business based on your strengths and interests. Greater performance gives greater freedom - think “Master your instrument, master the music, and then forget all that and just play.” Engineers as problem shapers (not ticket takers). You’ll thrive here if you want to shape problems, not just deliver tickets. Our Product Managers and Designers are partners you pull on for leverage rather than task givers who hide the users away. And we’ll encourage you to propose (and lead) Missions that propel the business forward. Daily shipping culture. We ship regularly and want to get even better at it. We are investing in this and welcome those who’ll help us start smaller and iterate faster. 🌱 Growth & ProgressionChoose your own career path. We care more about impact and learning than rigid competency grids. This means greater flexibility in what progression looks like, but requires you to build an understanding of what we value from guiding principles and shared real-world examples. Your manager is a partner, not a supervisor. You'll have a manager, but they won't be directing your every move. Expect them to help you think through hard problems, offer perspective, and provide nudges to help you grow - not to tell you what to do or check your work. That means you'll need to take ownership of your own progress and speak up when you need unblocking. Few Titles, infinite Levels. We use Levels instead of Titles to show growth in a Role. You won’t see titles like Associate, Senior, or Staff here. Instead, you can grow continuously by getting better at your current role - e.g. working faster, safer, and more independently. Changing roles is possible too, but depends on business needs, since different roles aim for different business outcomes and typically use different skills. Investment over reward as a mindset. Level changes are tightly coupled to compensation changes. Confidence in a Level change is based on sustainably doing great work at your current level. We think it is fairer to invest in what you do next, rather than reward you doing the next Level first for free! 💸 CompensationMarket reality. Compensation is based on your competitiveness in your local hiring market (note that’s not just where you live). We don’t believe anyone has found a great solution to global compensation, so we aim instead to be clear and equitable in how we do it. Solid, but not flashy compensation. We pay decently, but we won’t beat out companies with deeper pockets (yet!). Think long term investment. If you are in a place where you need to prioritise immediate financial gain then this probably isn’t the right time to join us. 🤝 Team Culture & CollaborationDistributed engineering team. Solid communication skills and async habits are key to be effective. You’ll find strong connection here, but not through engineering getting together in-person. If you like the buzz of working near others you are welcome to work from one of our offices, but there won’t be many engineers there on any given day. There will be lots of frontline teams in-office though providing a fast way to build context on problems to solve by seeing them firsthand. We believe in impact and measurable outcomes, alongside shared learning. If your work moves the needle or teaches us something meaningful then that’s a win. If not, then we’ll want to understand why. Balanced, sustainable work. Long hours are not a badge of honour - they are an indication something isn’t working well. We value a sustainable pace and healthy teams. Diversity is good in some ways and lacking in others. You might be the first of something here. That matters and we’ll support appropriately if you are. How we hireHire fast, fix fast. Hiring today is...not great, with most companies being too cautious and taking too long to make a decision 😦. We move quicker - our ideal is: apply Monday, offer by Friday. Then we invest heavily in the most important part - your onboarding. We ensure you are setup for success, with clear direction, experience of different parts of the product and shipping to production within days.Whilst fast doesn’t mean frivolous, it does slightly increase the risk that you or we made a mistake. So we include regular check-ins during onboarding to make sure expectations match reality. If either side feels something is off then we try to fix it fast. And sometimes that will mean saying “let’s not carry on” with respect. Real talk. We believe in being direct and authentic. We’ll share the good, the messy and the challenges. We recognise we won’t have all the answers, still have much to learn, and that’s all part of the fun of this wild ride 🚀. We expect the same from you - after all we are just a bunch of humans trying to do great work together. Mindset, not tools. We hire for how you think and create leverage, not what specific tools you’ve used before. To us, experience is just another tool - it is only valuable through how you leverage it. Curiosity, adaptability, product thinking - those are the durable qualities in a changing world. And we value different opinions, so ensure you share yours - have a point of view, maybe debate a little and we will respect that.\ Always open to great people We are always hiring and happy to chat even if the timing isn’t quite right. That’s why you might see this job post open for a long time. We are not collecting resumes or doing stealth market research, we just believe in the power of serendipity. To make that more transparent - right now we have a clear need for at least 4 more engineers in the team. Okay, so what will the actual process look like? 👀• Recruiter quick chat. Our recruiter will check you are human, can communicate effectively and cover some of the basics like compensation, benefits and availability.• Technical expertise. We will do a paired session with a twist - we will be the ones sharing our screen and writing the code. So come prepared to ask questions, drive progress with another engineer and dig through an ambiguous past problem in our codebase.• Product thinking. Chat to either our CPO, Dan, or a Product Manager about how you’ve demonstrated a product mindset in the past. Or if you haven’t had opportunity to do that, tell us why and what you’d do differently with us. • Role chat. This will be with me and our Senior Engineering Manager, Sean. I’ll be wanting to understand how you think and approach the role and engineering excellence, and Sean will give you some insight about what it’s like to be a Product Engineer at Zen. I’ll start by asking you the question you include in your application. And I’ll want to dig into your answers so that this becomes more of a conversation and shared exploration than a Q&A session 😃. After the recruiter chat, the remaining sessions can happen in any order and as quickly as our schedules can align. You could do them all in a day if you want or spread them out a bit. Once interviewers have shared their feedback from each session we do an internal debrief - that’s where we discuss what we are excited about you for in the role, any challenges we see and whether we think we can mitigate them at this time. From there we will make a decision and either proceed to offer or tell you that we not offering. We believe feedback is important, but also know not everyone wants it - so we don’t share it by default. If you’d like feedback after the process, just let us know. Note that we’ll frame the feedback from our perspective of why we did or did not have the confidence rather than as a commentary on you. Interested? Let’s go!If you read all of the above and are excited (maybe even a little nervous) about the opportunity and how we work then I recommend applying now! If you skipped or skimmed the above, feel free to apply anyway but you’re missing a bunch of useful information that could streamline the process for you 😉

Description You are on the front lines to ensure every user interaction with Bloomlife is a positive one. You own the day-to-day interactions with our users (patients and healthcare providers) to ensure their questions are answered, problems are solved, and voices are heard. You champion moms and help identify new opportunities to delight and empower them. You understand care providers concerns and needs, and take every opportunity to simplify their day-to-day work and ensure they’re delighted with our services. You help catalyze a maternal health revolution, working closely with the commercial team to bring prenatal care into the 21st century. This is a role for someone who loves talking to people, has great empathy, and can uncover underlying needs through listening intently. Responsibilities: • You manage day-to-day user interactions over multiple channels (phone, text messages, chat, emails, social) using digital communication tools to ensure a positive company image is maintained., • Patient success:, • Respond directly to questions and requests for technical assistance from patients by identifying and resolving problems or as needed escalating issues to the product and technical teams., • Take ownership of the patient journey, from order to offboarding, and do whatever is necessary to ensure every patient has a positive experience., • Monitor patient adherence and proactively follow-up with patients who show signs of poor adherence or other issues., • Provider success:, • Respond directly to requests from healthcare providers, and follow-up with their patients as needed., • Establish a trusted relationship with healthcare providers and do everything to ensure they have a positive experience with Bloomlife., • You are the eyes and the ears of the company. You drive improvements in our services and products by reporting back what you see in the field to the sales and marketing team and to the whole company, • Identify and nurture customer advocates and collect user stories that capture our value proposition. Bring these stories back to the team and with the marketing team to help craft testimonials and marketing material, • Uncover underlying needs and identify opportunities to improve the end-to-end user experience and where new products or content can be developed to better inform, empower, and delight our users., • You will help collect and make sense of customer satisfaction data and customer surveys to monitor user happiness, make adjustments for individual customers, and drive customer retention, • Compliance: You handle and report user complaints following the company’s standard operating procedures (SOP) Requirements The Big Picture: • You absolutely love helping people. You live for this., • You recognize that pregnancy is a sensitive time in a parent’s life, that we are privileged to be welcomed into their journey to parenthood, and can empathize with their needs and concerns., • You understand that healthcare providers have busy and stressful work schedules, and that we have the opportunity to support them in their day-to-day work and help make their work more efficient., • You go above and beyond to create valuable and memorable experiences for users., • You are organized, can prioritize and handle a large volume of tasks including incoming requests from multiple channels., • You have exceptional communication skills., • You have strong attention to detail., • You possess strong problem solving skills and demonstrate sound judgement., • You are a team player and collaborate well. The Nitty Gritty: • Experience in customer facing roles in healthcare handling PHI., • Familiarity with CRM systems and practices, specifically Intercom and an ability to learn new software quickly.., • You are comfortable with using spreadsheets and databases., • You have experience interpreting and summarizing feedback and data to drive improvements., • Ability to speak a second language is a plus Benefits Bloomlife is an award-winning start-up recognized for our vision to rethink prenatal care and impact the lives of families globally including winning Richard Branson’s Extreme Tech Challenge, J&J Quickfire Challenge Winner, MedTech Innovator Award, Ideas from Europe Finalist, CLIO Award Finalist, and speaking at the White House Precision Public Health Summit. Bloomlife also recently achieved FDA clearance for its prenatal wearable for monitoring maternal and fetal heart heart rate, setting new grounds to move prenatal check-ups from expensive hospital environments to the patient’s home. You will join a dynamic and international team who’s passionate about using technologies for a better living. You are an early member of a growing start-up with recent successes and get to experience first hand the excitement of start-up life. Your work will be highly visible to company founders, directly shape our products and impact people’s lives, and open opportunities for personal and career development. We offer a flexible work environment and remote work culture. This is a remote position for someone based in the USA. The job will start with a 20 hours / week commitment, with the possibility to grow into a full time position within a year.

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you As the Manager of Customer Success, you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on driving the growth and retention of our customer base. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You’ll collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have: As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by: Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms. Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV). Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time. Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs. Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space. Who you’ll work with: SVP of Customer Success Other Managers of Customer Success Leaders of Customer Support, Launch, and Sales Product Leaders Operations + Enablement Minimum requirements: Experience: 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector. Leadership: Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth. Objection Handling: 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients. Analytical Skills: Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams. Problem-Solving: Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate. Adaptability: A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines. Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus. Interview Process Recruiter Screen: 30-minute phone call to align on your background, what you're looking for, and answer any early questions Hiring Manager Interview: 45-minute video interview with the hiring manager to go deeper on your leadership experience, customer success knowledge, and management approach Case Study + Live Overview: A take-home exercise followed by a live presentation that gives you an opportunity to showcase your thinking, relevant experience, coaching approach, and communication style Cross-Functional Partner Interview: Video interview with key cross-functional partners focused on collaboration, communication style, and how you work across teams Final Round: Conversation with senior leadership to discuss vision, team fit, and long-term impact in the role Pay & Benefits: The estimated base salary range for this role is $125K-155K USD plus a generous equity pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Mercier Consultancy is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives to join our team in the picturesque island nation of Malta! In this essential role, you will provide exceptional support to our Dutch-speaking clients, ensuring their inquiries are met with professionalism and care. Malta, known for its stunning coastline, rich history, and vibrant culture, provides a perfect backdrop for your career advancement while enjoying a unique Mediterranean lifestyle. If you are passionate about customer service and eager to take on a new challenge, we invite you to apply! • Deliver outstanding customer service in Dutch through various communication channels, including phone, email, and live chat., • Assist customers with their inquiries about products and services, providing accurate information and solutions., • Effectively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document customer interactions thoroughly and contribute to service improvement initiatives., • Collaborate with colleagues to improve service quality and tackle common challenges., • Stay knowledgeable about company offerings and industry trends in order to provide informed assistance., • Engage in ongoing training and development to continuously enhance your customer service skills., • Fluency in Dutch and English is required, along with strong written and verbal communication skills., • Previous experience in customer service is preferred, but a positive attitude and willingness to learn are equally important., • Strong problem-solving skills and a commitment to delivering excellent customer service., • Able to manage multiple inquiries effectively in a fast-paced environment., • Basic computer proficiency and experience with customer service software is advantageous., • A willingness to relocate to Malta and embrace its vibrant culture., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...

Are you a fluent German speaker with a passion for travel and exceptional customer service? Mercier Consultancy MD is thrilled to offer an exciting opportunity with Booking.com as a German Speaking Customer Service Representative. This remote role, based in beautiful Greece, allows you to work from the comfort of your home while helping travelers around the globe enjoy seamless booking experiences! • Engage with customers via phone, email, and live chat to assist with their booking inquiries, changes, and concerns in German., • Provide personalized recommendations for accommodations, travel options, and experiences to enhance the customer journey., • Resolve issues creatively and efficiently to ensure maximum customer satisfaction., • Document inquiries and solutions within our CRM system to maintain accurate records., • Collaborate with team members to improve service delivery and share valuable insights., • Stay updated on the latest promotions, destinations, and travel trends to offer informed support., • Fluency in German (both written and spoken) is a must; knowledge of English is an advantage., • Experience in customer service, particularly in the travel or hospitality sector, is preferred., • Exceptional communication skills with a friendly, engaging attitude., • Strong problem-solving abilities and a passion for helping others., • A keen interest in travel and the ability to provide recommendations based on customer preferences., • Proficiency in customer service software and general computer skills., • Willingness to work flexible hours, as required, to cater to our international customer base., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Hello! ✨ We’re Wildix, a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next. About Us… In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix. Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next. At Wildix, we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work. At Wildix, our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth. About The Role… A Customer Success Specialist at Wildix is committed to enhancing partner experiences and building strong, lasting relationships by providing outstanding support and service. Serving as a liaison between support, sales, and other teams, the CSS plays a key role in ensuring the success, satisfaction, and long-term retention of Wildix partners. What You Will Do… • Respond to partner queries across SFPC tickets, chat, video, phone, in a timely and professional manner., • Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed., • Build and maintain strong relationships with partners through regular communication and support., • Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth., • Identify and act on upsell and cross-sell opportunities aligned with partner needs., • Monitor account usage and performance to spot opportunities and address risks early., • Deliver training sessions and product overviews (WMP, SFPC) to support adoption and effective use., • Gather and share partner feedback to help improve products and services., • Support partner with administrative, logistical, and commercial assistance., • Keep partners informed about new products, updates, and promotions, • Work closely with PDMs and internal teams to align on account strategy and opportunities., • Contribute to team knowledge sharing and continuous improvement., • Maintain a professional, positive, and solution-focused approach at all times. What You Will Bring… • At least 3 years of previous experience with sales/customer support-related roles, • You possess excellent communication skills, both verbal and written, with the versatility to communicate at all levels, • Strong presentation and negotiation skills for effective communication and collaboration, • You are a team player with a "can-do" attitude and the ability to work with others to provide an excellent customer service and experience, • Commitment and self–motivation to work within deadlines with minimum supervision, • Proven experience with CRM software, such as Salesforce, • The ability to respond appropriately under pressure, • A positive attitude and the ability to build relationships with clients Why You’ll Love It Here 👫 Work with a Supportive, High-Performing Team – We believe in trust, autonomy, and working with bright, passionate individuals who drive real impact. 🌍 A Truly International Workplace – Our diverse and inclusive team ensures you’ll always feel connected and supported, no matter where you are. 🚀 Shape the Future of Global Communication – Be part of a team transforming how businesses operate in an era of remote work and AI-powered collaboration. 💼 Join a Profitable & Stable Company – We’re not a startup experiment, we’re a two decade old success story with sustained profitability, meaning we can back your boldest ideas. What we offer 🏖️ Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. 💻 Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. 🚀 Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game. Happy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information Interview Process 🤝 Step 1: Initial Screening – A chat with our Talent Team to understand your background, experience, and motivations. 🛠️ Step 2: Technical/Role-Specific Interview – A deep dive with your potential manager to assess your skills and fit for the role. 🎯 Step 3: Final Interview – A conversation with the Sales Country Manager to ensure alignment with our team and business goals. We Are Wildix Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem. Please note that we exclusively recruit through _, an Employer of Record company, facilitating remote talent acquisition efficiently and compliantly. Ready to join us? Apply Now!

Senior Data Scientist (United States - Remote) Why this Role Matters: At Greenbox Capital, we help small businesses thrive by providing fast, accessible funding. As a Senior Data Scientist, you’ll play a key role in building and scaling the predictive models that power our credit decisioning, risk management, and fraud prevention strategies. Your work will directly influence how we evaluate opportunities, optimize profitability, and deliver smarter, faster decisions to our customers. You’ll drive results across machine learning, experimentation, and data-driven strategy, helping us continuously improve our products and operations. This role reports to the VP of Technology and is a critical contributor to our data science function and overall growth strategy. What Success Looks Like: Here’s how your time might break down (actual time can shift depending on business needs): • Model accuracy and predictive performance impacting credit decisions, • Business impact through conversion rate, revenue growth, and risk-adjusted profitability, • Effectiveness of experimentation (A/B testing and causal inference insights), • Reliability and scalability of production models How you’ll be measured: Data Science Strategy & Model Development • Design, build, and deploy predictive models that directly impact credit, risk, and product performance, • Apply causal inference and experimentation to improve model and business outcomes Cross-Functional Collaboration & Business Impact • Partner with product, risk, and leadership teams to translate business needs into data-driven solutions, • Communicate insights clearly to influence strategic decisions Model Deployment & Data Infrastructure • Support production deployment and ongoing optimization of models, • Monitor performance and continuously improve model accuracy and reliability You’re a Strong Fit if You: • Have demonstrated ability to analyze complex problems and deliver data-driven solutions with measurable impact, • Bring strong ownership and accountability in a fast-paced, growth-oriented environment, • Are naturally curious and continuously seek to improve models, systems, and processes, • Communicate complex ideas clearly to both technical and non-technical audiences, • Collaborate effectively across global, cross-functional teams, • Exhibit a growth mindset and adaptability when working with evolving data and business needs What You’ve Done Before: • Bachelor’s degree in Data Science, Computer Science, Mathematics, Statistics, or related field required; advanced degree (MS, PhD, or MBA) preferred, • 8+ years of experience in data science, predictive modeling, and financial analytics, • Proven success developing and deploying machine learning models in FinTech or financial services, • Experience in merchant cash advance, revenue-based financing, or alternative small business lending (strongly preferred), • Experience working in startup or high-growth environments and scaling systems Tools and Expertise You’ll Bring: • Advanced proficiency in Python for model development and system design, • Strong experience with SQL and large-scale data analysis, • Deep expertise in statistical modeling, machine learning, and feature engineering, • Experience designing and analyzing A/B tests and applying causal inference methods, • Experience with model deployment, monitoring, and lifecycle management, • Familiarity with Databricks, MLflow, and modern MLOps practices What to Expect from Our Interview Process We believe in a respectful, efficient, and transparent hiring experience. Here’s what you can typically expect: Step 1: Initial Phone Screen (30 minutes) A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role. Step 2: Hiring Manager Interview (1 hour) A deeper discussion about the role, your relevant experience, and how you’d contribute to the team. Step 3: Role-Specific Assessment or Panel Interview (1 hour) Depending on the role, this may include a take-home assignment, technical interview, or live case study with team members. Step 4: Final Interview or Leadership Chat (1 hour) A final conversation with senior leadership or cross-functional team members to ensure alignment with our mission and values. Step 5: Offer & Background Check If it’s a mutual fit, we’ll move forward with background check and present a competitive offer. We aim to complete this process within 2–3 weeks from your first conversation with us. Benefits: 💸 Competitive Pay - We know your worth and we pay accordingly. 🌴 Flexible PTO - Work hard, rest well. Take the time you need to recharge. 🏡 Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned. 🩺 Full Benefits Package - Health, dental, vision, 401K with employer match 🧠 Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values: Wear Green First, Pull the Thread, Move the Needle, Courage Over Comfort, Think Bold, Win Together, and Own the Outcome

Mercier Consultancy is thrilled to offer a promising opportunity for Swedish Speaking Customer Service Representatives to join our team in the beautiful island of Malta! In this essential role, you will provide outstanding support to our Swedish-speaking clients, ensuring their inquiries are handled with professionalism and care. Enjoy a vibrant culture, stunning coastlines, and a warm Mediterranean climate while advancing your career in a dynamic and supportive environment. If you are passionate about delivering exceptional customer service and ready for an exciting opportunity, we would love to hear from you! • Deliver high-quality customer service in Swedish through various communication channels, including phone, email, and live chat., • Assist customers with their questions about products and services, providing accurate and comprehensive information., • Effectively resolve customer complaints and concerns, ensuring a positive experience for all clients., • Document customer interactions meticulously and provide feedback for continuous service improvement., • Collaborate with team members to enhance service quality and address common issues., • Stay informed about company offerings and industry developments to ensure informed support., • Participate in training and development sessions to continuously enhance your service skills., • Fluency in Swedish and English is required, with strong written and verbal communication skills., • Prior experience in customer service is preferred, but a strong willingness to learn is highly valued., • Excellent problem-solving skills and a commitment to providing outstanding customer service., • Able to manage multiple inquiries efficiently in a fast-paced environment., • Basic computer proficiency and familiarity with customer service software is a plus., • Willingness to embrace a new cultural experience while living in Malta., • Flexibility to work various shifts, including evenings and weekends, as needed., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • Private Health Insurance, • And Much More...