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Job Description Our client is a managed services IT company that offers an array of comprehensive services—from creating a custom IT solution for businesses to implementation of that solution, and everything in between. They are problem solvers; offering strategies and solutions to guarantee that systems are operating optimally. The IT Help Desk / Field Technician is responsible for providing technical support and troubleshooting in a Help Desk environment. This role fields incoming phone calls and emails from clients and triages technical issues based upon the severity level & overall business impact. This is not a remote position. Responsibilities include: • Deliver impeccable customer service while working with customers to troubleshoot break/fix issues in a help desk environment., • Document customer claims, open cases, and resolve any escalated tickets based on the Service Agreement., • Effectively resolve basic fixes in a Windows & Microsoft environment., • Focus on a customer’s problem at hand and filter relevant details for troubleshooting to resolve cases., • Adhere to all troubleshooting steps and implement tried and true customer handling scripts., • Meet or exceed case resolution goals based on the Service Agreement with the client., • Accurately and efficiently document clearly written steps taken to resolve cases., • Troubleshoot & perform basic fixes in Windows & Microsoft environments., • Verify users, create temporary passwords, and reset passwords., • Exercise in-person customer service skills., • Proven experience in a Help Desk Environment. Autotask experience a plus., • A+ Certification in progress or completed preferred but not required., • Server and Cloud experience preferred., • Understanding of computer networks, computer hardware, and windows environment., • Active listener with the ability to communicate efficiently both verbally and in writing in a professional and reassuring manner., • Exceptional organizational skills with the ability to prioritize and manage multiple projects simultaneously., • Ability to quickly analyze problems using deductive logic., • Must have a valid driver’s license and reliable transportation. #HelpDesk #IT #InformationTechnology #Cloud #Hardware #Windows #MicroSoft #A+Certification #FieldTech #Azure #Autotask #ITTechnician #HelpDeskTechnician #ITHelpDeskSupport #PasswordReset #Level1Tech

Job Description Job Description: QED is actively recruiting for multiple positions to support Navy machinery controls systems. Successful candidates will provide lifecycle support services of fielded Machinery Control Systems (MCS) on the USS ARLEIGH BURKE class ships. This includes shipboard support as well as Land Based Engineering Site (LBES) support. The USS ARLEIGH BURKE MCS is comprised of four (4) different variants spanning various technologies. Principle Duties: Lifecycle support of the supervisory machinery control system which includes, but is not limited to: • Troubleshooting complex problems of all variants of fielded systems (microprocessor based control systems) both at LBES and shipboard, • Review of technical documentation related to all variants of fielded systems and future fielded systems, • Provide test support for all variants of fielded systems at LBES, • Provide shipboard SW & HW installation support of all variants of fielded systems at LBES, • Provide technical input to the design of future MCS systems, • Develop test procedures to exercise requirements of fielded systems and future fielded systems, • Provide design support for integration of equipment in an industrial/shipboard environment, • Bachelor of Science Degree in Electrical Engineering or Computer Engineering is required., • 0-5 years of experience in electrical engineering or computer engineering as it pertains to control systems in an industrial environment Essential Skills: • Knowledge of the fundamental concepts, practices, and procedures associated with electrical or computer engineering in relation to control systems, • Proficiency in reading electrical diagrams, • Proficiency in the use of test tools associated with electrical/computer engineering, • Proficiency in the use of diagnostic tools associated with electrical/computer system troubleshooting, • Proficiency in the use of Microsoft Office suite of applications, • Proficient in basic computer/laptop use including advanced operations, • Basic knowledge of network troubleshooting tools, • Basic Technical writing ability, • Experience with Versa Module Eurocard (VME) systems Additional Information: This position requires the candidate to travel up to 10% of the time. EOE, including disability/vets: QED is an equal opportunity employer.

Job DescriptionDescription: GENERAL SUMMARY: This position is for an entry level machinery controls system engineer. The main function of the candidate will be to provide lifecycle support of fielded Machinery Control Systems (MCS) on the USS ARLEIGH BURKE class of destroyer. This includes shipboard support as well as Land Based Engineering Site (LBES) support. The USS ARLEIGH BURKE MCS is comprised of four (4) different variants spanning various technologies. PRINCIPAL DUTIES/RESPONSIBILITIES: • Lifecycle support of the supervisory machinery control system which includes, but is not limited to:, • Troubleshooting complex problems of all variants of fielded systems (microprocessor based control systems) both at LBES and shipboard, • Review of technical documentation related to all variants of fielded systems and future fielded systems, • Provide test support for all variants of fielded systems at LBES, • Provide shipboard SW & HW installation support of all variants of fielded systems at LBES, • Provide technical input to the design of future MCS systems, • Develop test procedures to exercise requirements of fielded systems and future fielded systems, • Provide design support for integration of equipment in an industrial/shipboard environment SKILLS AND ABILITIES: Essential Skills: • Knowledge of the fundamental concepts, practices, and procedures associated with electrical or computer engineering in relation to control systems, • Proficiency in reading electrical diagrams, • Proficiency in the use of test tools associated with electrical/computer engineering, • Proficiency in the use of diagnostic tools associated with electrical/computer system troubleshooting, • Proficiency in the use of Microsoft Office suite of applications, • Proficient in basic computer/laptop use including advanced operations, • Basic knowledge of network troubleshooting tools, • Basic Technical writing ability, • Ability to self motivate and complete tasks efficiently, • Experience with Versa Module Eurocard (VME) systems, • Bachelor of Science Degree in Electrical Engineering or Computer Engineering is required; no equivalencies or experience substitutions will be considered., • 0-3 years of experience in electrical or computer engineering as it pertains to control systems in an industrial environment SPECIAL REQUIREMENTS: • Successful applicants must either have an active government security clearance or the ability to receive approval upon position acceptance., • Must have a valid US passport or the ability to obtain one upon position acceptance.