Quality Assurance & Improvement Director (Mental Health)
1 day ago
Glendale
Job DescriptionSalary: $100k to $110k per year About Us: Counseling4Kids is a resilient community mental health agency driven by our steadfast commitment to quality care and unparalleled dedication to client engagement. At the core of our mission is a profound belief that every child deserves compassionate support and effective treatment. We prioritize our clients above all else, ensuring their needs are met with empathy and expertise. Why Counseling4Kids? Our agency is not just a place of work; it's a dynamic environment where innovation, teamwork, and resilience flourish and where resilience is valued. We embrace creativity and collaboration, fostering a culture of welcoming and nurturing new ideas. Our commitment to staff well-being is paramount, providing a supportive and inclusive atmosphere where every team member can thrive and grow professionally. As we continue to evolve and expand our services, we invite visionary leaders in mental health to apply for our Quality Assurance & Improvement Director (QAID) position. This pivotal role offers the chance to shape our agency's future, lead a dedicated team of professionals, and profoundly impact the lives of children and families in our community. If you are passionate about transforming lives, driving innovation, and upholding the highest standards of care, Counseling4Kids is the place for you. JOB SUMMARY: TheQualityAssurance &ImprovementDirector(QAID)is responsible to the Chief Executive Officer for implementing protocols in line with stated policies of C4K for best practice, quality assurance, and quality improvement for all clinical programs. TheQAIDwill engage in multiple and various tasks encompassing the core areas ofquality assurance, quality improvement;and will manage all related activities, including oversight billing via EHR, and implementation of related policy and procedure changes. TheQAIDwill contribute as a member of theKey Decision Marker (KDM) teamin the planning, development, implementation,and coordination of agency-wide policies and programs that will contribute to its overall success and will work on special assignments upon the request of theClinical Program Directoror Chief Executive Officer. This positionshall perform all duties in a manner that ensures coordination of the contribution of C4Ks Board, Chief Executive Officer,ClinicalProgram Officer, therapists, and other employees asrequired. ESSENTIAL FUNCTIONS: • Oversight of Quality Assurance and Improvement Department:, • Uphold the mission and core values of Counseling4Kids., • Provide supervision and evaluation ofperformance todirect reports., • Provide support to Clinical Department staff in Exym, the agency Electronic Health Record., • Participate in Management Team Meetings including agency-wide decision-making, budgetary planning and strategic planning., • Participate in all-staff meetings, Clinical Department meetings, and other clinical/program team meetings., • Quality Assurance/Quality Improvement Responsibilities:, • Oversee agencys Quality Assurance and Quality Improvement program in line contractual requirementsand proceduresincluding the following:, • Facilitate regular QA/QI committee meetings, • Recommend and implement policy changes within the Clinical Department and agency-wide, • Review and evaluate the results of quality improvement activities, • Institute needed quality assurance and quality improvement actions, projects, and procedures, • Monitor service delivery, including client satisfaction and service capacity., • Maintain agency policies and procedures manual., • Oversee agencys Utilization Review program,including organizing and supervising regular chart reviewsand implementing any necessary procedural changes or trainings resulting from chart review results., • Regularly review data from agency systems toidentifyinefficiencies inagenciescompliance, policies, and/or procedures., • Maintain regular communication with applicable departments and agency leadership to develop strategic solutions to streamline agency policy, procedure, and systems., • In coordination with agency leadership (TRIO & BSA) develop goal of CPS completion rate., • Communicate completion rate goals with QA department staff., • Coordination of agency-wideConsumer Perception Survey (CPS)Completion, • DMH & Private Insurance Contract Compliance Responsibilities:, • Attend Service Area and county-wide Quality Improvement Committee meetingsfor the agencys DMH contract. Maintain regular flow of communication of meeting updates to theClinical Department and agency leadership team., • Ensureagencyscompliance with HIPAA, and current State and LA County DMH requirements for clinical services, clinical documentation, and maintenance of clinical records., • Attend DMH/community meetings as directed by the Chief Executive Officer and/or ClinicalProgramDirector., • TrainingResponsibilities:, • Develop andmaintaintraining manuals/materials forprovidersand agency staff., • Providerole-readinesstrainingstoall providers that utilize Exym for the purposes of administrative completion of clinical tasks, compliance items, and adherence with agencyprocedures&protocolsin accordance withthe agencys contractual agreements., • As necessary, provide ongoing training to providers and other applicablestaff,QA needsidentifiedthrough clinical tasks or audit trends., • Develop and implement ongoing trainings based on policy & procedure per agency contractual partners,and when agency systems have been streamlined., • Medication Services OversightResponsibilities:, • Review/ approve the case notes of agency psychiatrists., • Verification and coordination of services forpsychiatristand treatmentteam., • Ensure completion of outstanding compliance tasks for psychiatrist team., • Develop guide materials and provide onboarding for psychiatrist team. Coordination integration forCSDteam., • Maintain regular communication withFinanceDepartment, verify completion of compliancetrainingsfor the purposes of billing. MINIMUM QUALIFICATIONS: • Minimum licensed LMFT, LCSW or Ph.D./Psy.D., • Minimum 2 years of experience overseeing quality assurance and quality improvement within Los Angeles County DMH, including training of clinicians in documentation requirements., • Minimum oversight/preparation/participation in at least one State EPSDT audit and one LA Co Auditor Controller audit., • Knowledge of LA County DMH and Medi-Cal claims, billing and eligibility procedures., • Knowledge of Electronic Health Record (preferably Exym)., • Advanced knowledge and skills in community-based mental health and trauma informed care, • Demonstrated awareness of and sensitivity to the unique needs of a culturally diverse population., • Ability to work in-office five (5) days per week. PREFERRED EXPERIENCE/SKILLS: • Eligible to provide clinical supervision to APCCs, ACSWs and/or AMFTs per Board of Behavioral Sciences standards; supervision training requirements met., • Training/familiarity in EBPs, such as Trauma-Focused Cognitive Behavioral Therapy (TFCBT), CPP, Seeking Safety, and/orMAP Managing and Adapting Practices., • Clinical experience with children in field-based mental health services, in-home or school., • Clinical experience with foster youth/ child welfare involved populations, • Highly effective written and verbal communication skills., • Knowledge of Microsoft Word and Excel, • Program implementation experience, • Strong organizational and management skills., • Bilingual (Spanish) preferred EEO Statement: Counseling4Kids provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Counseling4Kids complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Counseling4Kids expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Counseling4Kids employees to perform their job duties may result in discipline up to and including discharge.