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Job Description UBMD Primary Care seeking part time LPN Quality Specialist (2 days per week) to work with care team members on meeting and maintaining quality measures set by payers and various regulatory programs. Will facilitate practice redesign efforts and support improved patient outcomes, as well as assist with increasing patient, provider and health care team satisfaction and efficiency within the practice. Will perform outreach to patients who have been recently discharged from the hospital or emergency room to reconcile medications, connect patient with appropriate follow up and answer questions about transition of care process. Conducts previsit planning on upcoming appointments to ensure necessary information is gathered for providers. Must have a current and valid NYS LPN license. Minimum of 2 to 3 years of experience working in an outpatient clinic or primary care practice preferred. Experience working on quality measures a plus! Must have excellent communication and multi-tasking skills. Knowledge of PCMH and patient education preferred. Position can be remote after training period with availability to be on site for meetings as needed. Schedule will be 7.5 hours on Tuesdays and Fridays OR Thursdays and Fridays. Pay range is $24 to $26/hour. Any offer of employment is contingent upon successful background check and drug screen. AA/EOE JOB DESCRIPTION POSITION TITLE LPN Quality Specialist LOCATION(S) 77 Goodell Street, Buffalo, NY 14203 REPORTS TO: Director of Quality Management FLSA STATUS: Non-Exempt/Hourly SALARY RANGE: $23/hour to $26/hour POSITION TYPE: Part Time SUPERVISORY REQUIREMENTS: N/A Job Summary: The LPN Quality Specialist (QS) is responsible for working with care team members to meet and maintain quality measures set by payers and various regulatory programs, facilitates practice redesign efforts and supports improved patient outcomes. The QS will assist with increasing patient, provider and health care team satisfaction, as well as efficiency within the practice. Essential Functions: • Works with Quality Improvement (QI) management team under the supervision of the Director of Quality Management (DQM)., • Pilots changes in workflows and new approaches to patient care (i.e. taking the lead on pre-visit planning, care coordination, hospital follow up). Reports successes and challenges so that new processes may be improved., • Supports practice change and encourages others to take an active role in the process., • Develops awareness of Plan Do Study Act cycles and how to use them to improve clinical practice and patient care., • Performs outreach to patients who have been recently discharged from the hospital or emergency room to reconcile medications, connect patient with appropriate follow-up, and answer questions about transition of care process., • Conducts pre-visit planning on upcoming appointments to ensure necessary information is gathered for providers., • Works with residents and medical students on the QI process., • Assists the practice in maximizing use of available health information technology resources in order to achieve improved patient outcomes and increased office efficiency in areas such as population management and registry functionality, planned care, care management and coordination of care, goal setting and action planning with patients, report of outcome measures and patient safety., • Assesses and documents practice progression throughout the transformation process., • Facilitates efficient, effective improvement team meetings., • Links the practice to available external resources such as consultants, web links and group learning opportunities in order to meet specific needs of the practice., • Collaborates with other healthcare professionals, community agencies, patient’s family members and others involved in a patient’s care, as appropriate., • Supports the Patient Centered Medical Home (PCMH) model of care, which is patient centered, physician led and team-based., • Represents UBMDFM by displaying a respectful and caring manner with patients and their families., • Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate., • Coordinates timely follow up of patient requests for services regarding prescription requests, referrals, diagnostic testing and appointments for sick visits., • Provides patient with education materials, distribution of resource literature from insurance carriers and community service recommendations., • Ability to work at least 35 hours per week on a regular basis, except during times when paid time off is requested and approved., • Reviews and addresses daily tasks as assigned., • Complies with all OSHA regulations when in a clinic setting., • Applies and actively shares knowledge, expertise and best practices with team., • Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods., • Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner., • Any other duties as requested or assigned by the DQM and/or other management representative. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice., • May be required to travel to other UBMDFM location(s) dependent on company need. Education: Graduation from an accredited school of nursing or certified LPN program. Valid NYS LPN license. Experience: At least two (2) to three (3) years of experience working in an outpatient clinic or primary care practice. Experience in working on quality measures preferred. Knowledge, Skills & Abilities: Excellent communication skills with all levels of a physician practice including management, physicians and patients. Excellent attention to detail, multi-tasking and organization skills required. Knowledge of PCMH and patient education preferred. Maintains competence through continuing education and/or inservice training. Working/Environment Conditions: • Position is in a well-lit, fast-paced, clean office environment., • Office noise level will be mild to moderate most times., • Moderate/average indoor temperatures., • Travel to various sites via use of personal vehicle, if needed., • Potential for occupational health exposures/hazards when in a clinic setting. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. • Prolonged periods of sitting or standing at a workstation in order to perform duties on a computer., • While performing the duties of this job, the employee will be regularly required to sit, talk, hear and use hands and fingers to operate a computer and/or telephone keyboard., • Specific vision abilities required by this job include close vision requirements due to computer work., • Light lifting (up to 5 pounds) may be required., • Regular, predictable attendance is required., • Ability to uphold the stress of assisting patients of diverse backgrounds., • Ability to communication clearly and effectively with patients., • Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phone, photocopier, fax system, scanner and/or calculator. UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment. UBMD Primary Care is a smoke-free and drug-free workplace in compliance with local, state and/or federal guidelines.