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Job Description A hospitality and entertainment company in Rochester, NY is seeking a Senior Director, Operations Strategy to lead strategic planning, operating model improvement, performance initiatives, and cross-functional execution across a complex service environment. This leader will partner closely with Operations, Finance, Food & Beverage, Guest Experience, Facilities, Marketing, and executive leadership to improve efficiency, profitability, customer satisfaction, service delivery, and business scalability. Responsibilities • Develop and execute operations strategy across hospitality, food service, and entertainment business units., • Lead strategic initiatives focused on service optimization, revenue growth, cost control, guest experience, and operational consistency., • Partner with senior operations leaders to assess business performance and identify improvement opportunities., • Build business cases, operating plans, dashboards, and implementation roadmaps for major initiatives., • Support annual planning, budgeting, forecasting, and long-range operational planning., • Evaluate staffing models, labor utilization, process workflows, vendor performance, and resource allocation., • Lead cross-functional projects involving new site openings, service model changes, technology implementation, guest experience improvements, menu optimization, venue optimization, or operational transformation., • Translate data, financial performance, operational trends, and guest feedback into practical recommendations for senior leadership., • Establish performance metrics and reporting routines to track progress against operational goals., • Support change management and communication plans for major operational initiatives. Requirements • Bachelor’s degree required; MBA or advanced degree preferred., • 10+ years of experience in operations strategy, business operations, corporate strategy, consulting, hospitality operations, food service operations, entertainment operations, or related fields., • Experience in hospitality, food service, entertainment, restaurants, venues, resorts, gaming, attractions, or similar customer-facing industries preferred., • Strong analytical and financial skills, including experience with business cases, KPIs, budgets, forecasts, dashboards, and performance reporting., • Proven ability to lead complex, cross-functional initiatives from strategy through execution., • Experience improving operating models, service delivery, cost structure, productivity, revenue performance, or guest experience., • Strong project management, communication, stakeholder management, and executive presentation skills., • Ability to influence senior leaders and operators in a fast-paced, multi-site environment., • Comfortable balancing strategic planning with hands-on operational problem-solving. Benefits • $140,000 to $180,000 base salary, plus bonus eligibility Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: • California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy., • Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available., • Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: • Rhode Island: We do not request or require salary history from applicants., • Connecticut: We provide wage range information upon request or before discussing compensation., • New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Job Description JOB IS LOCATED IN CT. GENEROUS RELOCATION PKG. PROVIDED. Premier printing and marketing company in CT is searching to hire an experienced Print Production Planner to join their team Responsibilities include: • Liaison between clients, sales, and manufacturing ensuring every job runs smoothly from estimate to delivery., • Schedule and plan jobs to keep production on time meeting client specifications., • Compare incoming jobs with estimate specs, flagging deviations and revising as needed., • Prepare purchase orders for outside services, paper, ink, and die-cut materials., • Review bindery instructions, create prepress worksheets, coordinate proofs with customers, initiate mailings, and track deliveries., • Communicate inefficiencies to sales reps or clients proactively., • Oversee production of jobs and stay informed of job status keeping all parties up to date., • Monitor production of proofs, on-time deliveries to clients and timely return for production use., • Work with Estimating to design layouts and production plans for cost-effective results., • Make Sales Reps and/or clients aware of production issues and assist in resolution. Qualifications include: • Minimum 3 - 5 years' experience in print production, planning, and/or estimating., • Strong technical knowledge of prepress, offset and digital printing, mailing, and binding operations., • Working knowledge of ERP system such as EFI Monarch, Hagen, PSI, PACE, etc., • Excellent communication and follow through skills., • Detail oriented and able to multi-task several on-going projects., • Individual and team contributor., • Proficient on MSO. Experience with Adobe Acrobat a plus. Excellent career opportunity with one of the premier printing companies in the NE. Starting salary range $70,000 - $80,000 + benefits, 401k match, and relocation assistance. Company DescriptionNationwide, recruiting firm for the Printing & Packaging industries representing premier firms. We treat candidate information in strict confidence.Nationwide, recruiting firm for the Printing & Packaging industries representing premier firms.\r\nWe treat candidate information in strict confidence.

Job DescriptionSalary: $20-$22/hour DOE Are you looking for: • A firm that treats its professionals as essential, not incidental?, • A stable, respected workplace with strong benefits, a year-end bonus opportunity, and leadership that recognizes your work?, • A team-oriented culture where your attention to detail and commitment to quality actually matter? Let Us Introduce Ourselves Lippes Mathias is one of the nation's 200 largest law firms, with 400 professionals across 17 offices nationwide, including 230 attorneys. We've built a full-service business law practice with a national footprint and deep roots in each community we serve by investing in people who want to grow alongside the firm. Joining our team means stepping into a culture that prioritizes accessible leadership, genuine recognition, and a work environment that respects your time and your life. Support for our employees is something we take very seriously. In fact, "supportive" was the top word our employees used to describe our work environment on a recent anonymous survey. We know this firm doesn't run on legal work alone. Every client experience, every smooth transaction, every successful outcome has people behind it who never bill an hour. The systems that keep us organized, the finances that keep us sound, the marketing that tells our story, and the operations that keep 17 offices running happen because of talented, committed professionals who show up every day and do work that matters. We recognize that, and we've built a culture that reflects it. If you've been looking for a firm where the quality of the culture is surpassed only by the quality of the work, you may have found it. Why You'll Love Working Here We offer competitive pay, a year-end bonus opportunity, and a comprehensive benefits package that includes: • Medical, dental & vision, beginning your first month, • Immediate eligibility for 401(k) and profit-sharing plan, • Paid parental leave, • Long-term disability (firm-paid), • Life/AD&D insurance For roles at our downtown locations, firm-arranged parking is available. We also keep the break room stocked with complimentary snacks and beverages. About the Role The Rochester office of Lippes Mathias is seeking an Operations Assistant. This position requires professionalism and confidentiality. We are looking for a highly dependable individual who has a positive attitude, is organized and willing to learn. The Operations Assistant must have a valid Drivers License and a reliable vehicle for pickup and delivery requests. What Youl'l Do • Order office supplies and monitor supply inventory, • Stock paper at all printers/copy machines daily, • Stock snack bins, coffee bars, monitor and replace toner cartridges, • Greet guests and vendors and direct them appropriately, • Collect, seal, and stamp outgoing mail using postage meters and envelope sealers, • Retrieve, sort, and distribute incoming mail, • Maintain general cleanliness of conference rooms and office, • Assist Legal Assistants with document management and special support projects, i.e., scanning, copying, filing, etc., • Complete pickup/delivery requests and general errands including delivering outgoing mail to the post office, • Clean out workspaces and offices for employee departures and arrivals, • Assist in firm-wide or office social gatherings, i.e. holiday breakfast and lunch, volunteer opportunities, special events, • Coordinate with Human Resources for onboarding of New Hires including updating the Operations Manual, • Assist in general IT setup including computers, phones, and docking stations, • Other duties as needed What We're Looking For • Minimum of 1-2 years of professional office experience., • Associate degree preferred., • Good working knowledge of Microsoft Word, Excel, and Outlook., • High accuracy rate and strong attention to detail., • Excellent organizational skills., • Strong professional communication skills, both oral and written., • A positive attitude in all aspects of the role, taking personal responsibility and ownership and always behaving professionally., • Reliable attendance., • Experience with document management systems such as ProLaw, • Ability to complete projects with little direction., • Ability to use discretion and handle confidential information., • Ability to meet deadlines and produce high quality work products., • Ability to lift up to 50 pounds., • A valid Drivers License and reliable vehicle. Compensation Salary range: $20-$22/hour. This is a good-faith estimate for the position based on location and minimum criteria. Actual compensation may vary based on experience and other job-related factors as permitted by law. To learn more about Lippes Mathias, visit our recruiting website:https://www.lippescareers.com/

Job Description IMMEDIATELY HIRING COME BUILD YOUR FUTURE WITH US Looking for a full-time position with an established company where your skills are appreciated and respected? Join the Mark IV Enterprises paint team! We provide a competitive benefits package including health and dental insurance, life insurance, short- and long-term disability, paid vacation, and 401(k) plan with company match. We are recruiting for a reliable, talented Painter to aid in the internal and external maintenance and “curb appeal” of the sites in our sizeable property portfolio. Duties and responsibilities • Apply paint to surfaces including walls, floors, doors, and cabinets., • Scrape, sandpaper, prime, or seal surfaces prior to painting., • Cover surfaces with cloth or plastic to ensure protection., • Fill cracks, holes, and joints with caulk, putty, plaster, or other fillers, using caulking guns or putty knives., • Erect scaffolding, movable and immovable staging and various rigging to gain access to difficult areas; moves furniture and equipment as necessary., • Remove fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting., • Apply several coats according to paint directions., • Tape off areas when needed., • Apply touchups or second coats., • Remove paint splatters when finished., • Clean up all equipment, including brushes and spray guns., • Utilize spray guns for large jobs., • Work on ladders to reach ceilings or walls. Qualifications • Previous professional painting experience (3-5 years required), • Must be able to read, particularly on paint cans, and interpret instructions. Working conditions Must be able to travel via private vehicle from site to site. Work is primarily indoors, but may include outdoor work. Potential exposure to paint fumes or particulate from paint spray. Must be able to climb and perform work on a ladder. Physical requirements • Ability to perform heavy lifting / pushing / pulling (50 lbs +), • Must pass pre-employment fitness-for-duty physical exam, • Bend/Stoop/Squat/Kneel/Stand/Climb; Reach above shoulder, • Able to distinguish between colors., • Finger Dexterity: Handle tools, power tools and equipment., • May be required to wear respirator, dust mask, face covering- need to be able to perform tasks while wearing face covering. The pay range for this role is $21.00-24.00 per hour. In good faith, we believe this to be the range of possible compensation for the role at the time of this posting. We may ultimately pay more or less than this range and the range may be modified in the future. About Mark IV Enterprises Mark IV has been one of Rochester’s leading developers for over 50 years. We have developed and constructed over 6,000 single-family homes, luxury residential apartments and townhomes, including more than 2,500 units in Rochester senior living communities, and more than 1,000,000 square feet of commercial and light industrial space. Mark IV is a family-owned and operated business that places great importance on hiring and retaining top-level professionals who can work together to achieve the best results. We value teamwork and collaboration and want employees who do too! We employ technology and innovation to streamline our processes, including digital marketing, online maintenance request/tracking system, online rent payment system, online employee training program, and property management software. We continuously improve our properties to attract and retain great tenants. Monday-Friday 7:00 am - 3:30 pm

Job Description Lifetime Assistance – Recruiter Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Recruiter Location: 425 Paul Road, Rochester, NY 14624: In-office required for at least the first 90 days; hybrid eligibility thereafter with a requirement of three in-office days per week upon approval. Department: Talent Acquisition – Human Resources Reports To: Director of Talent Acquisition Employment Type: Full-Time, Exempt Salary Range: $62,000 - $68,000 annual salary plus quarterly performance incentive opportunity Why You Should Work for Lifetime Assistance? • No-Premium Health Insurance: Access comprehensive healthcare without added cost., • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships., • Career Growth: Clear pathways to advancement, leadership training, and coaching support., • Work-Life Harmony: Generous paid time off, • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike. Responsibilities: • Lead recruitment efforts across direct support, clinical, professional, and leadership positions, managing the hiring process from job posting through offer acceptance., • Manage candidate movement throughout the recruitment process, ensuring timely progression, accurate documentation, proactive follow-up, and consistent communication with candidates and hiring teams., • Conduct recruiter interviews utilizing structured interview guides and evaluation tools to ensure consistent, equitable, and compliant candidate assessments aligned with OPWDD regulations, New York State requirements, and agency standards., • Process and review Motor Vehicle Reports (MVRs) for driving-required positions, ensuring compliance with Agency Motor Vehicle Operating Requirements (MVOR) standards prior to candidate submission to leadership., • Extend verbal offers within established departmental timelines and promptly generate formal offer documentation for candidate review and decision., • Complete recruiter-owned pre-employment tasks, including Staff Exclusion List (SEL) results review, TB authorization fax submission, and all required documentation prior to submission to Onboarding., • Ensure new hires are accurately submitted to UKG Onboarding within established deadlines aligned with anticipated New Employee Orientation (NEO) dates., • Interview internal candidates for transfer and promotion opportunities, serving as a consultative partner to support employee growth, organizational fit, and long-term retention., • Develop and execute strategic sourcing initiatives utilizing job boards, social media, networking, referrals, community partnerships, and recruitment marketing efforts to build strong talent pipelines for high-need and hard-to-fill positions., • Partner closely with hiring managers and operational leadership, including conducting regular site visits, to assess workforce needs, strengthen partnerships, and develop targeted recruitment strategies., • Deliver a high-quality candidate experience through professionalism, responsiveness, transparency, and consistent communication throughout the recruitment process., • Represent and promote Lifetime Assistance as an employer of choice through job fairs, hiring events, community outreach initiatives, and recruitment branding efforts., • Analyze recruitment metrics and hiring trends to identify opportunities to improve hiring efficiency, quality of hire, retention, and overall recruitment performance., • Provide mentorship, guidance, and day-to-day support to recruitment team members to promote collaboration, accountability, consistency, and professional development across the team., • Communicate recruitment risks, staffing challenges, workforce trends, and operational barriers to the Director of Talent Acquisition while providing solution-oriented recommendations., • Support departmental initiatives, process improvements, workforce planning efforts, and strategic talent acquisition projects designed to strengthen recruitment outcomes and organizational growth. What You Bring: • Bachelor’s degree in Human Resources, Business, or related field preferred., • 1 – 3 years of recruiting experience preferred, including at least one (1) year of nurse recruitment preferred. HR New Grad students strongly encouraged to apply!, • Experience with Applicant Tracking Systems (ATS) specifically UKG experience preferred., • Experience using Indeed SmartSourcing and LinkedIn Recruiter preferred., • Valid driver’s license and reliable transportation required., • Strong communication, organizational, and relationship-building skills., • Ability to manage multiple priorities in a fast-paced environment., • Strong knowledge of sourcing strategies, employment law, and interviewing best practices., • Analytical mindset with the ability to leverage data to drive decisions. Are You Ready to Begin? If you’re a strategic recruiter who thrives in a fast-paced, mission-driven environment and is passionate about building strong teams, apply today and help shape the future of our workforce—one hire at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Job Description Role Overview The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura's engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center's fundraising program. A Day in the Life • Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors., • Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams., • Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video., • Monitor program performance and adjust tactics to achieve both short- and long-term client goals., • Maintain positive, collaborative relationships with clients, coworkers, and leadership., • Coordinate efforts with program-specific support teams to ensure seamless execution., • Manage Encoura's engagement platform to deliver personalized, omni-channel outreach to every constituent., • Design and implement strategies to motivate and retain staff members., • Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements., • Serve as the site's HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance., • Actively monitor program budget and expenses to ensure financial performance and efficiency. Role Progression • Within 1 month, you'll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations., • Within 3 months, you'll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client., • Within 6 months, you'll: Manage programs independently by using segmentation to guide strategy, optimize staffing and outreach through data, anticipate risks with solutions, and drive measurable improvement in key KPIs. About You • Associate's degree or equivalent experience., • Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus., • Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff., • Excellent spoken and written communication skills., • Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously., • Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required., • Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel)., • Ability to thrive in an environment with limited oversight., • Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm)., • Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds)., • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process., • CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $62,500–$65,000 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Employees in this role are eligible for Encoura's comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. What Sets Us Apart • Mission driven culture, • Comprehensive health and benefits package, • 401k company match that vest immediately upon participation, • Paid holidays, • Paid parental leave About Us Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice. To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP). SUMMARY This role owns the strategy, planning, and execution of Butler/Till’s conference, event, and speaking engagement presence, from initial concept through post-event analysis. Serving as the central point of coordination, this individual manages complex event logistics, vendor partnerships, budgets, and event technology while delivering high-impact, on-brand experiences. The role also acts as a trusted partner to senior leaders, ensuring seamless, white-glove support for speaking engagements, panels, and stakeholder interactions. With a strong eye for brand consistency and experience design, this position plays a key role in elevating Butler/Till’s visibility, thought leadership, and return on event investment. The ideal candidate is a masterful organizer who leads with ownership, anticipation, and a hospitality first mindset. They operate proactively, solving problems before they surface, while remaining calm and confident in highs takes, fast paced environments. As a polished and trusted communicator, they engage seamlessly with C-suite leaders and external stakeholders, bringing an operator’s mentality to every detail and delivering experiences that feel effortless to those inside them. KEY OUTCOMES & RESPONSIBILITIES Key Outcome: Deliver seamless, scalable events with strong ROI, budget discipline, and operational consistency. Key Responsibilities: • Own the full event lifecycle: venue/booth selection, registration, travel coordination, on-site logistics, and post-event wrap-up, • Maintain a master events calendar with all deadlines, deliverables, and dependencies across the marketing team, • Manage vendor relationships, AV, production, catering, signage, swag, and experiential partners, • Own event budgets end-to-end; from initial planning through post-event reconciliation, including surfacing trade-off decisions to leadership and tracking ROI metrics that inform future investment decisions, • Manage RFP from evaluation to implementation for an event tech stack suited to Butler/Till's needs (Cvent, Eventbrite, Splash, or similar); this role will help shape how we manage events at scale going forward Key Outcome: Coordinate unified, on‑brand speaking and panel engagements that elevate executive presence. Key Responsibilities: • Manage all logistics for Butler/Till speakers and panelists, including briefing materials, travel arrangements, and on-site support, • Coordinate with conference organizers to confirm session details, run-of-show, A/V specs, and co-panelist introductions, • Prepare senior leaders with talking points, bios, headshots, and any requested pre-event materials, • Serve as the primary liaison between Butler/Till executives and external event producers or program directors Key Outcome: Execute premium executive and stakeholders’ experiences that deepen client, industry, and senior‑level relationships. Key Responsibilities: • Create seamless, white-glove experiences for Butler/Till leadership at every event — anticipating needs before they arise, • Coordinate VIP client and prospect engagements including dinners, hosted receptions, and curated meeting schedules Build and maintain relationships with senior contacts at key conference organizations and industry associations Key Outcome: Deliver on‑brand, high‑impact event experiences that elevate brand presence. Key Responsibilities: • Ensure all event environments, booths, signage, materials, and collateral strictly follow brand guidelines and quality requirements, • Collaborate with the creative team to develop event-specific assets and branded moments that create a lasting impact QUALIFICATIONS • REQUIRED, • Bachelor's degree in Marketing, Communications, Hospitality, or related field preferred, • 5–8+ years of event management or conference coordination experience, preferably in B2B marketing, agency, or media, • Proven experience managing high-profile events with executive-level stakeholders and senior external participants, • Experience coordinating speaker and panel logistics at industry conferences, • Familiarity with event management platforms (Cvent, Eventbrite, Splash, or similar) and the judgment to recommend the right tools for a growing program, • Exceptional project management skills; experience with Asana, Monday.com, Notion, or similar, • Strong written and verbal communication skills — executive briefings, vendor contracts, and event recaps with equal ease, • Ability to travel to events as required (estimated 20–30%) CORE COMPETENCIES • CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients, • COLLABORATIVE: working with teams and across the organization with ease, • OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance, • RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments, • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting WORK ENVIORNMENT & PHYSICAL DEMANDS The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions. Commitment to Diversity, Equity, Inclusion and Belonging Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work. EEO DISCLAIMER Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COMPENSATION Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $62,000 - $98,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. This is just one component of Butler/Till’s total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships. At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP). SUMMARY The Associate Field Account Manager plays a crucial, foundational role within the client experience team, working both on the front lines and behind the scenes to ensure smooth operations, manage logistics, and provide stellar client experience with each interaction. Essential to the team’s success, they are a primary point of contact for our clients across their territory who excel at engaging with clients and maintaining positive relationships while providing administrative and logistical support to the sales team, collectively driving growth and retention. Our Associate Field Account Managers are self-starters that thrive in a team environment and bring excellent communication and client-service skills to the position. Well-versed in client advocacy and problem solving, they confidently manage client needs, interpreting input and feedback, answering questions, and providing solutions to resolve general-level concerns. Key duties include appointment setting, managing and triaging a queue of inbound client support requests, and managing tasks behind the scenes in partnership with the marketing sales team that ensure strong execution on our advertising programs for each territory client. Additionally, they provide clients with clear information and education about their advertising programs, escalating to a second-level team member when more in-depth account management expertise or strategic guidance is needed. KEY OUTCOMES & RESPONSIBILITIES Key Outcome: Exceptional Client Service Key Responsibilities: • Act as the proactive and professional first point of contact for all client inquiries, offering detailed information about programs., • Show empathy and deliver outstanding client care, effectively resolving issues and addressing complaints timely., • Build and maintain client loyalty by consistently exceeding expectations., • Ensure prompt response to client requests, adhering to service level agreements., • Maintain consistent follow-through to ensure client satisfaction and resolution. Key Outcome: Effective Communication Key Responsibilities: • Clearly convey information, both verbally and in writing., • Engage with clients effectively across multiple communication channels, including phone, email, web forms, chat, and text., • Handle challenging conversations and escalated situations with professionalism., • Explain various digital media types, their functionality, and different campaign strategies (e.g., branding, paid search, content creation). Key Outcome: Sales Support Key Responsibilities: • Provide administrative and organizational assistance to the marketing sales team within the assigned territory., • Assist with appointment setting and calendar management., • Collaborate across teams to directly support client needs by gathering information, offering feedback, and providing recommendations to resolve support requests or issues., • Work across teams to directly support the sales team in meeting customer needs. Key Outcome: Accuracy and Precision Key Responsibilities: • Apply strong time-management skills to consistently meet deadlines while delivering high-quality, accurate work., • Demonstrate excellent organizational abilities to effectively manage multiple tasks and priorities, ensuring smooth and efficient operations., • Adapt quickly to changing priorities and manage multiple tasks simultaneously while upholding accuracy in all areas of responsibility., • Regularly review and validate work to ensure consistency, correctness, and alignment with established guidelines and standards. Other Responsibilities: Other duties may be assigned as needed based on business requirements and the scope of the role. QUALIFICATIONS REQUIRED QUALIFICATIONS • Associate Degree in Marketing or Business; Bachelor’s degree is a plus, • 3+ years of Customer Service Experience, • Digital and Traditional Marketing knowledge, • Ability to work under pressure and meet deadlines, • Flexible work hours, as needed, to account for peak times and time zone requirements across the county if necessary, • Proficient with Microsoft Office tools including Microsoft Word, Excel, and PowerPoint, • Independent and self-directed yet also team oriented, • Must be well-organized and detail-oriented with ability to multi-task, capture, and articulate information clearly and accurately PREFERRED QUALIFICATIONS • Experience with Microsoft suite of products with Power BI a plus, • Experience using a customer relationship management system, • Applied Digital and Traditional Marketing knowledge, • Working knowledge of different Marketing strategies (branding, Paid Search, Content Creation) CORE COMPETENCIES • CUSTOMER FOCUS/CLIENTINTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients, • COLLABORATIVE: working with teams and across the organization with ease, • OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance, • RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments, • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting WORK ENVIORNMENT & PHYSICAL DEMANDS The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions. Commitment to Diversity, Equity, Inclusion and Belonging Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you’ll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work. EEO DISCLAIMER Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COMPENSATION Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $45,000- $60,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.

Butler/Till is a results-driven marketing agency offering deeply collaborative client experiences, proprietary technology, and world-class partnerships.At Butler/Till, we take immense pride in our independent, women-owned and led status, our unwavering commitment to a purpose-driven approach, our B-Corp status, and our unique structure as a 100% employee-owned company (ESOP). SUMMARY The Manager, QA is responsible for managing a team of QA resources, while spearheading the shift toward a modern, automation-forward practice. This role ensures reliable, secure, and high-quality software delivery through hands-on team leadership, day-to-day test execution oversight, and championing the adoption of automation across high-value workflows. The Manager, QA coaches and develops staff, implements established testing standards, identifies and escalates risks, and ensures all quality benchmarks are met before release to market. The Manager, QA translates quality objectives into actionable team plans, partnering closely with Engineering, Product, and Program Management peers to embed quality throughout the Software Development Life Cycle. KEY OUTCOMES & RESPONSIBILITIES Key Outcome: Execute and Operationalize QA Strategy Key Responsibilities: • Execute the overall QA strategy set by leadership, translating it into team plans aligned with business, technology, and delivery goals., • Own day-to-day test planning, test case design, execution, defect management, and release readiness, • Coordinate comprehensive test coverage (functional, regression, integration, performance, UAT), • Coordinate testing for complex, cross-platform systems and integrations Key Outcome: Advance Test Automation and Scalable QA Practices Key Responsibilities: • Spearhead rollout and ongoing operation of test automation, • Prioritize candidates for automation and expand coverage, • Build scalable, maintainable automated test suites and steadily increasing coverage, testing efficiency, and release velocity, • Implement and enforce QA standards, testing frameworks, and best practices across manual, automated, performance, and compliance and security testing, • Recommend and operate QA tools; partner with leadership on tool selection decisions Key Outcome: Drive Quality, Compliance, and Continuous Improvement Through Data Key Responsibilities: • Track and report on quality metrics (defects, coverage, escape rates, cycle time), • Use data to surface risks and recommend improvements, • Continuously refine QA processes and workflows, • Ensure adherence to internal controls, regulatory standards, and audit requirements, • Drive measurable improvements in product quality and reduction in production defects Key Outcome: Engage, retain, and enable performance of talent Key Responsibilities: • Contribute and proactively manage talent plans. Assess, hire, on-board, and grow role-appropriate talent, • Manage a team; set clear, outcome-based performance goals. Establish and maintain development plans for each., • Provide effective feedback that enables employees to improve and work toward goals, while seeking feedback from team to enable inclusion and continuous improvement, • Remove barriers to enable team outcomes, • Provide opportunities for growth and development, while mentoring and inspiring employees to unlock their full potential QUALIFICATIONS • Bachelor's degree., • 5+ years of experience in software quality assurance., • Relevant work experience required, • Strong understanding of SDLC, Agile, and DevOps methodologies., • Hands-on experience with test automation frameworks and CI/CD integration., • Proven ability to lead teams and influence cross-functional stakeholders., • Familiarity with cloud-based architecture and modern development stacks. CORE COMPETENCIES • CUSTOMER FOCUS/CLIENT INTIMACY: seeking to understand client business challenges/needs and delivering continuous value to our clients, • COLLABORATIVE: working with teams and across the organization with ease, • OWNER AGILITY: able to continuously learn and quickly adapt to changing circumstance, • RESULTS DRIVEN: accepts accountability to deliver business outcomes, even under changing circumstances. Delivers on commitments, • DISCIPLINED: Thinks, plans, and prioritizes work on an ongoing basis, plans and aligns with key team members before acting WORK ENVIORNMENT & PHYSICAL DEMANDS The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job, typically in an office setting or in a home office. An employee in this role may be in a stationary position, often standing or sitting for prolonged periods and using office equipment and computers. The noise level in the office environment is usually moderate. (I.e., business office with computers and printers, light foot traffic, etc.). Reasonable accommodation may be requested to enable individuals to perform the essential functions. Commitment to Diversity, Equity, Inclusion and Belonging Our dedication to Diversity, Equity, Inclusion, and Belonging (DEIB) is a cornerstone of our culture. We believe that the diversity and inclusivity of our workforce are sources of strength. As you become part of our community, you'll discover that we are dedicated to creating a positive impact, not only for our clients but also for the communities where we live and work. EEO DISCLAIMER Butler/Till is an Equal Opportunity Employer to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. COMPENSATION Butler/Till is committed to providing pay transparency of our compensation philosophy and ensuring equitable pay practices for our employee owners. The compensation range for this position is $95,000 - $149,000 and represents the annual salary range in Rochester, NY. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. This is just one component of Butler/Till’s total compensation package for employee owners. The total compensation package for this position may also include other elements, including ESOP (employee stock ownership plan), an annual bonus, in addition to a full benefits package, and paid time off benefits, including 100% paid parental leave. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Job Description Position Title: General Restaurant Manager Reports To: Multi-Unit Manager/Franchisee Overview: A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence and to help build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures, and in compliance with all applicable laws. Responsibilities Include: • Able to perform all responsibilities of restaurant team members., • Recruit, hire, train and supervise restaurant team members, including shift leaders, team members, bakers and other support staff., • Foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts., • Implement training programs to enhance team member skills and performance., • Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values., • Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems., • Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards., • Create and maintain a guest focused culture in the restaurant, • Review guest feedback results and implement action plans to drive improvement, • Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity., • Ensure exceptional customer service by providing a welcoming and friendly atmosphere., • Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues., • Monitor and control food and labor costs, inventory levels, and waste to maximize profitability., • Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships., • Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities., • Communicate restaurant priorities, goals and results to restaurant team members, • Execute new product roll-outs including training, marketing, and sampling, • Completion of DCP and other vendor orders to ensure all products are fully stocked, • Conduct self-assessments and corresponding action plans for food safety and brand standards, • Ensure restaurant budget is met as determined by Franchisee, • Engage with Dunkin’ and Inspire Brands Field Operations team as appropriate Education/Experience: • Basic computer skills, • Fluent in spoken and written English or the predominant language in your market, • Basic math and financial management, • Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership, • College Degree preferred. Key Competencies: • Strong analytical skills and business acumen, • Works well with others in a fun, fast-paced team environment, • On time, demonstrates honesty and a positive attitude, • Willingness to learn and embrace change, • Ability to train and develop a team including giving positive and constructive feedback, • Guest focused, • Time Management, • Ability to manage conflict, • Problem solving, • Motivating others Physical Demands/Working Conditions: • Standing on feet, • Repetitive motion including bending, stooping and reaching, • Lifting packages (if applicable), • Wearing a headset (if applicable), • Working in a small space Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.

Job Description Overview: An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws. Responsibilities Include: • Able to perform all responsibilities of restaurant team members, • Lead team meetings, along with Restaurant Manager, • Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff, • Ensure Brand standards, recipes and systems are executed, • Create and maintain a guest focused culture in the restaurant, • Review guest feedback results and implement action plans to drive improvement, • Communicates restaurant priorities, goals and results to restaurant team members, • Execute along with RM, new product rollouts including training, marketing and sampling where applicable, • Execution of Point of Purchase instore set up per Brand standards, • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws, • Control costs to help maximize profitability, • Completion of inventory on a periodic basis as determined by Franchisee, • Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards, • Support RM in assigning staff and deployment, • Support to RM in completion of supplier and other vendor orders, • Conduct self-assessments and corresponding action plans, • Ensure restaurant budget is met as determined by Franchisee, • Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies, • Engages with Dunkin’ Brands Field Operations team as appropriate Management Responsibilities Include: • Recruit, hire, onboard and develop restaurant team members, • Assist team and shift lead performance appraisal process, • Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: • Basic computer skills, • Fluent in spoken and written English, • Basic math and financial management, • Previous leadership experience in retail, restaurant or hospitality Key Competencies: • Good analytical skills and business acumen, • Works well with others in a fun fast paced team environment, • Ontime, demonstrates honesty and positive attitude, • Willingness to learn and embrace change, • Ability to train and develop a team, • Guest focused, • Time Management, • Problem solving, • Motivating others Physical Demands/Working Conditions: • Standing on feet, • Repetitive motion including bending, stooping and reaching, • Lifting packages (if applicable), • Wearing a headset (if applicable), • Working in a small space Each franchise organization is an independent employer and thus responsible for making its own recruiting, hiring, and employment-related decisions. Specific employment-related questions should be directed to your franchise organization’s legal counsel or other professional advisor.

Job Description Insero Talent Solutions is recruiting a Client Services Director for a flourishing optical company experiencing significant growth in Rochester, NY. Position Summary The Client Services Director is a client-facing position responsible for developing, strengthening, and maintaining relationships with customers, clients, eye-care professionals, corporate partners, government accounts, vendors, and other business partners. This position works closely with the Chief Executive Officer and senior leadership to identify client needs, service trends, relationship opportunities, customer concerns, and areas where the company can improve the overall customer experience. The primary focus of this role is to serve as a strategic liaison between the company and its client base through direct customer engagement, traditional marketing methods, relationship-building initiatives, company programs, open houses, information sessions, surveys, customer feedback efforts, and other outreach activities designed to improve communication, increase satisfaction, support retention, and strengthen the company's reputation. The Client Services Director will use customer service feedback, service trends, customer inquiries, and escalation information to better understand client needs and support customer relationship strategies including operational oversight of the Customer Service Department. The role works collaboratively with Sales, Account Management, Operations, Production, Billing, Shipping, Quality, and other internal departments to support consistent and professional customer experience. Essential Duties and Responsibilities Client and Customer Relationship Management • Serve as a key point of contact and relationship liaison for clients and customers., • Build and maintain strong relationships with eye-care professionals, corporate accounts, government accounts, retail customers, business partners, vendors, and other customer groups., • Support customer retention through regular communication, proactive follow-up, relationship-building, and professional service recovery., • Maintain ongoing communication with key clients to better understand their needs, expectations, concerns, and business opportunities., • Identify opportunities to improve customer experience and strengthen relationships with existing and prospective clients., • Represent the organization professionally in customer meetings, client visits, company programs, open houses, information sessions, and other customer-facing events., • Maintain professional, respectful, and brand-appropriate communication with all customers, clients, vendors, business partners, and internal stakeholders., • Represent the company in a manner that supports trust, credibility, professionalism, and long-term customer confidence., • Ensure customer-facing communication is clear, accurate, timely, and consistent with company standards., • Protect confidential customer, account, prescription, patient-related, financial, pricing, and company information., • Escalate legal, contractual, regulatory, privacy, or reputational concerns to the CEO or appropriate senior leader., • Promote a customer-focused culture that values responsiveness, accuracy, follow-through, accountability, and relationship-building., • Support the development of long-term customer loyalty through consistent communication, responsiveness, and relationship-focused engagement. Marketing and Customer Engagement • Plan, coordinate, and support marketing activities designed to strengthen customer relationships and promote services, products, programs, and value., • Participate in company programs, customer events, open houses, informational sessions, customer education opportunities, and other outreach activities., • Assist in developing customer-facing materials, presentations, program information, talking points, surveys, and follow-up communications; this will include contributing to company social media platforms and media outreach to clients such as supporting website and social media content contributions and newsletter contributions to clients., • Her internal client communication should include supporting and contributing to internal company newsletters, employee events, motivational activities etc., • Promote capabilities, services, programs, and customer support resources to current and prospective clients., • Coordinate with Sales, Account Management, and leadership to support customer outreach campaigns and relationship-building initiatives., • Help organize events and communication efforts that increase customer awareness, engagement, and confidence in the organization., • Use relationship-based marketing methods to reinforce the company's presence with its client base., • Develop, coordinate, and review customer surveys, client feedback efforts, and other tools used to measure customer satisfaction., • Gather customer feedback through direct conversations, surveys, meetings, open houses, information sessions, and customer service insights., • Identify recurring customer concerns, service gaps, communication issues, product questions, and opportunities for improvement., • Analyze customer feedback to identify trends that may affect client satisfaction, retention, revenue protection, or company reputation., • Provide feedback and recommendations to the CEO and senior leadership regarding customer needs, relationship risks, and opportunities for improvement., • Use customer feedback to support better communication, customer education, service recovery, and client relationship strategies., • Recommend customer engagement initiatives based on feedback, account trends, and client needs., • Plan, support, and participate in client-facing programs that promote the company's products, services, capabilities, and customer support resources such as open houses, information sessions, customer education events, and relationship-building activities., • Work with internal departments to prepare accurate and useful information for customers regarding products, ordering processes, service expectations, turnaround times, warranties, remakes, billing, shipping, and other relevant topics., • Use customer events and programs to strengthen trust, encourage communication, answer questions, and gather feedback., • Follow up with customers after events, programs, or meetings to reinforce relationships and identify next steps., • Recommend new customer programs or outreach opportunities based on client needs and market feedback. Cross-Functional Communication and Account Support • Serve as a liaison between customers and internal departments to support clear communication and timely issue resolution., • Work with Sales and Account Management to support account relationships, customer communication, onboarding, retention, and client satisfaction., • Coordinate with Production, Lab, Quality, Shipping, Billing, Finance, IT, and other departments to better understand and communicate customer-related concerns., • Help ensure customers receive accurate information regarding orders, products, pricing, availability, lead times, shipping, billing, returns, credits, remakes, warranties, and service expectations., • Support internal communication by sharing customer feedback, client concerns, and service trends with the appropriate department leaders., • Identify opportunities to improve communication between the company and its clients., • Assist in resolving sensitive or relationship-impacting customer matters in a professional and solutions-oriented manner. Reporting and Recommendations • Prepare regular updates for the CEO regarding customer relationships, client feedback, outreach activity, service trends, customer satisfaction, and relationship opportunities., • Track and report on customer engagement activities, including meetings, open houses, information sessions, surveys, customer follow-up, and relationship-building initiatives., • Identify trends in customer concerns, satisfaction levels, account feedback, service issues, and client expectations., • Recommend improvements to communication, customer outreach, service processes, client education, and relationship management., • Provide leadership with customer insights that support business planning, service improvement, retention, and company growth., • Use customer service information, survey results, and direct client feedback to identify practical action steps., • Experience working in a production, lab, or manufacturing environment where customer satisfaction depends on cross-functional communication. Key Performance Expectations The Client Services Director is expected to support measurable improvement and consistency in the following areas: • Customer satisfaction, • Client retention, • Customer engagement, • Customer feedback participation, • Effectiveness of company customer facing programs, • Quality and consistency of customer communication, • Identification of customer concerns and relationship opportunities, • Timely follow-up with customers and internal stakeholders, • Improved coordination between customers and internal departments, • Support of company growth, reputation, quality, and service objectives

Job DescriptionDescription: As the sales arm of the institution, a successful candidate will be expected to meet or exceed enrollment targets for assigned program(s); to build and foster relationships with prospective students and feeder organizations; to cultivate and shepherd prospective students through the admissions process to enrollment for degree completion or graduate level business programs. Outreach: to coordinate all recruiting tactics on behalf of each adult/graduate program represented in partnership with the DEO and program leadership, that aligns to the outreach strategy and enrollment goals of the program(s), school(s), and University. Admissions: to cultivate and shepherd prospective students through the admissions process to enrollment. Marketing: provide input to the Director of Marketing Operations in order to create strategic marketing plans for each program represented. Technology: to work effectively within the various computer systems used to track prospective student progress through the application process. Job Responsibilities 1. Maintain strong working knowledge of program-specific admissions requirements and information including prerequisites, courses, schedule, costs, delivery models, distinctives, competitors, and benefits of the applicable degree program(s), as well as program student demographics., 2. Collaborate and give input to the Director of Marketing Operations to support the creation of effective marketing campaigns and collateral that augments both overall outreach strategy and supports individual recruiting tactics., 3. Develop external and internal recruiting strategies to walk a student from the point of interest to the point of enrollment, to meet and exceed enrollment goals: • Provide input to the Director and ED in order to create outreach strategies for each program represented based on knowledge of specific student demographics, inquiry pool attributes, organizations that fill the admissions funnel, best-practices in adult and graduate recruitment, relevant activities and events that draw candidates., • Coordinate with the Director to align activities to available budgeted resources and evaluate the return on investments based on enrollment key performance indicators., • Travel to represent the College at various recruiting events. This could include some overnight travel., • Plan, organize, host, and/or participate in Information Meetings and other recruitment and yield activities., • Implement communication plan (phone calls, mailings, and customized emails) to support conversion of prospective students to enrolled students, documenting contact and keeping notes on relationship in Slate., • Serve as the primary web and social media manager for the programs represented. g. Continually seek and explore new opportunities to reach prospective students, • Coordinate with the Director of Recruitment, Executive Director, and Program(s) faculty to seek out and build strategic partnerships in the local/regional Greater Rochester community and with out-of-state partners and institutions that will increase awareness and visibility of programs, and help to grow enrollment., • Meet with students on and off campus; travel may be required in and out of NYS., • Maintain regular contact with interested prospective students, getting to know what the student is looking for, obstacles to enrollment and shepherding their enrollment journey. 1. Work to build strong, collaborative, and professional relationships with other support offices and personnel on campus., 2. Maintain contacts from various organizations, colleges or agencies, and cultivate as appropriate. Leverage social media tools to build your network/database of contacts (LinkedIn, Facebook, etc.), 3. Attend and participate in relevant training sessions (sales, systems, processes, products, etc.), 4. Participate in relevant professional development activities (i.e. membership on community/organizational committees or boards; attending workshops/conferences, etc.), 5. Perform other duties as assigned by the Director of Recruiting or Executive Director. The approved rate of pay for this position is: $25.00/hr - $27.00/hrRequirements: Bachelor’s degree required; Masters preferred, in business/marketing or program-related field. 3-5 years of sales, recruitment, or professionally-related experience. Previous experience in higher education admissions a plus. Excellent customer service skills, strong communication and interpersonal skills. Professional, public persona and networking ability necessary. Strong technical skills: Word, Excel, social media, and other various university systems.

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

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