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Maman - Regional Beverage Trainer \& Technical Liaison maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is an extremely organized and detail-oriented beverage professional who has extensive experience in nyc cafe culture. you are passionate about food and beverage trends and take pride in your craft, sharing your expertise through training and mentorship. you are a natural problem solver who enjoys meeting new people in the field and building dynamic teams with flawless beverage execution. Position Summary The Regional Beverage Trainer Technical Liaison plays a key role in supporting the operational excellence of maman's 29+ NYC locations. This position combines hands-on training, technical troubleshooting, inventory coordination, and operational support for the beverage program. Working out of the Greenpoint Coffee Lab, maman HQ and in store, this role partners with the Beverage Director and Beverage Team to train baristas and new hires, coordinate equipment maintenance, manage beverage-related inventory and supplies, and support new store openings. The ideal candidate is highly organized, technically capable, and passionate about coffee and café culture, with the ability to communicate effectively across teams and respond quickly to operational needs in the field. Essential Responsibilities Training \& Education • Plan, schedule, and lead NYC-based barista training sessions at the Greenpoint Coffee Lab for multiple role levels, including new baristas, assistant managers, store managers, and regional directors - tailored specifically for each position, • Work with the Beverage Team to develop and maintain a training scheduling system, including follow-ups and progress reports for store managers and regional directors, • Assist in the creation of training materials, including internal training videos and documentation for new menus, beverage launches, and operational standards, • Support seasonal menu launches and new beverage program rollouts across NYC locations New Store Openings • Assist the Beverage Director and New Store Opening (NSO) team with NYC-based store launches • Schedule, prepare and distribute NSO kits, packaging and dispatching of items to new locations in advance of openings, • Work on site for the pre-opening week and into the first 1-2 weeks of the opening to oversee the barista team on site, • Follow up as needed to ensure maman standards are upheld Technical Support \& Equipment Coordination • Serve as the first technical responder for beverage equipment issues - know when to handle in house and when to escalate to coffee service partners for technical support • Troubleshoot issues with store team via electronic communication or through in-person visits as needed, • Maintain communication between store teams, technicians, and the Beverage Team regarding equipment issues and solutions, • Assist Beverage Team with supplying NYC stores with any new tools or technology needed to achieve a new seasonal menu or new beverage product launch, • Manage stock of beverage-related small wares and replacement parts, coordinating the dispatch of supplies to NYC stores through drivers at least twice per week based on store requests, • Oversee NYC-wide water filtration purchasing and management across 29+ store locations, • Maintain sufficient inventory of all filter variations and related supplies for dispatch Administration \& Communication • Track and log ongoing store equipment or operational issues identified through Preventative Maintenance reports, overseeing scheduling of maintenance visits and communicating effectively with in store leaders and Beverage Team • Conduct audits of all store weekly recap emails to address and schedule any maintenance or repairs needed, • Keep clear, timely communication with the Beverage Director, Beverage Team and store teams, • Perform basic bookkeeping for beverage department purchases, maintaining organized records related to purchasing, training, maintenance, and store support, • Remain flexible and available to assist with duties related to cafe operations or the beverage department as needed, • Be available for occasional weekend calls related to emergencies or store opening requirements Qualifications \& Skills • 3--5 years of cafe or specialty coffee experience preferred, • High-level barista skills and strong understanding of beverage standards and execution, • Experience with coffee equipment including basic familiarity with La Marzocco espresso machines and Fetco brewers, • NYC Food Handlers Certification, • Excellent time management, communication, and problem-solving skills, • Willingness and ability to travel frequently throughout NYC region, working out of several locations weekly, • Energetic, approachable, adaptable with experience building and training high-performing teams • Ability to lift up to 50 lbs and stand for extended periods, • Be prepared to share your latte art or any other relevant materials or certifications with the team! What We Offer At maman, we're proud to provide a supportive and people-first environment where leaders can thrive and grow. Our Regional Beverage Trainers enjoy: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive salary and growth opportunities within a fast-growing brand, • Comprehensive healthcare options, 401k and commuter benefits, • Two weeks Paid Time Off and a flexible, supportive work environment, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Keep in mind that maman is growing and developing everyday. We all do a little bit of everything like to roll our sleeves up and get our hands dirty to help a colleague out. Thank you for your interest in maman and look forward to chatting with you.

Welcome to Le Fournil, where passion meets precision in every delicious creation. Our bakery is dedicated to crafting exceptional baked goods that not only satisfy cravings but also bring joy to our customers. We pride ourselves on our collaborative and innovative work environment, where skilled bakers can unleash their creativity and contribute to a menu that celebrates both classic and contemporary flavors. Join us in our mission to deliver outstanding quality and service in New York, and be a part of a team that values excellence and community. Baker Responsibilities Include: Ensure profitability by maintaining accurate records of baking operations. Manage supplies and inventory levels effectively. Direct and supervise production staff to uphold product standards. Decorate baked goods with glaze, icing, and toppings for presentation. Assess quality of raw materials prior to baking. Conduct research to develop original recipes. Ensure proper storage of baking utensils. Prepare bakery items according to customer requests using appropriate equipment. Offer product samples to customers to promote new items. Operate equipment (e.g., knives, box cutter, pricing gun) per company guidelines. Communicate effectively with customers, addressing questions and requests promptly. Ensure timely price changes and in-store transfers in the absence of the department manager. Be flexible with work hours to accommodate customer demands, including early mornings, nights, weekends, and holidays. Job brief: We are seeking a skilled Baker to join our team and create a delightful array of baked goods, including breakfast pastries, breads, rolls, and desserts. The ideal candidate will possess a passion for baking, a flair for creativity in product development, and a commitment to maintaining high standards of quality and cleanliness in the kitchen. As a Baker, you will be responsible for designing, executing, and refining recipes while performing quality checks on both ingredients and finished products. Your role will involve using icing, glazes, fillings, and decorations to enhance the presentation of baked items, as well as processing customer orders with efficiency and care. In addition to baking, you will greet customers, answer their inquiries, and ensure that workstations and equipment are kept clean and organized. Your ability to work collaboratively in a fast-paced environment while focusing on food quality and customer satisfaction will be essential to your success in this role. Responsibilities Baker Responsibilities Maintain accurate records of baking operations to ensure profitability. Manage inventory levels and necessary supplies to support production needs. Supervise and direct production staff to ensure adherence to quality standards. Decorate baked goods with glazes, icings, and toppings for an appealing presentation. Assess the quality of raw materials prior to baking to ensure high standards. Conduct research and develop original recipes for new products. Ensure proper storage and organization of baking utensils and equipment. Prepare bakery items according to customer requests, utilizing appropriate equipment. Offer product samples to customers to promote new items and enhance their experience. Requirements and skills Qualifications: Must be at least 18 years of age. High school education or equivalent is required. Previous experience in baking or pastry is preferred, typically ranging from 1 to 3 years. TB Clearance may be required. A Food Handler's Certificate/Card is often required or must be obtained within a specified time frame. Skills: Ability to lift heavy items (up to 50 lbs) and stand for long periods. Strong attention to detail and excellent time management skills. Proficient in reading and accurately following recipes. Flexibility to accommodate customer demands, including early mornings, nights, weekends, and holidays. Good planning and organizational skills. Basic math and computer skills. Strong communication skills and the ability to work collaboratively as part of a team. Creativity and artistic skills for decorating baked goods. Familiarity with professional kitchen equipment, including mixers, blenders, and dough sheeters. Understanding of food safety practices and regulations. Experience: Experience in a bakery or restaurant setting is often required, with specific roles typically necessitating 1-3 years of related work experience. Experience with cake decoration techniques is beneficial. Some positions may require experience in high-volume production environments. Additional Skills: Demonstrated knowledge of and skill in safely and effectively operating standard foodservice equipment. Adaptability and decision-making abilities. Strong oral communication skills. Self-motivated with a high energy level. Ability to multi-task and manage various responsibilities simultaneously. Effective planning, problem-solving, and teamwork skills. Education, Experience, and Licensing Requirements: High school diploma or GED is required. A minimum of two (2) years of baking experience is preferred. Current SERVSAFE certification or successful completion of a sanitation course within the past year is often required. An Associate's degree in hotel or institutional food preparation is preferred. Current food handler's card and other certifications as required by federal, state, or local law. Baker Requirements: Strong communication, time and resource management, and planning skills. Attention to detail, particularly when performing quality inspections on ingredients and products. Willingness to work independently or collaboratively with team members to solve problems, plan schedules, fulfill orders, and create exceptional baked goods.