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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    25 days ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Delivery Driver
    Delivery Driver
    2 months ago
    $18 hourly
    Full-time
    Union

    We are seeking a reliable and safety-minded Delivery Driver committed to providing exceptional customer service. You should also be highly organized with strong time-management and prioritization skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to communicate maintain professional and cooperative relationships with both customers and colleagues. As a Delivery Driver, you will serve as the “Face of Factory Motor Parts.” You will be responsible for the delivery of merchandise in a safe, prompt, and professional manner leaving a positive impact, and completely satisfy our customers. Additional responsibilities for this transportation role include: Driving in a safe, courteous and defensive manner Communicating professionally with customers at their site Setting up customer returns accurately Participating in yearly physical inventories Job requirements: Additional qualifications for this role include: Clean Driving Record High school diploma or GED 19 years of age or older Class C or D valid license Willingness to submit to and pass background check and drug screening test Physically adept to lift up-to 75 pounds Ability to read a map or understanding of geographic area Demonstrated ability to drive “safe” in various road conditions, which may include the transportation of hazardous materials Drug screen and background check administered as a condition of employment. We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance. Education Required High School or better Licenses & Certifications Required Car License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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