Director of Case Management
2 days ago
Sacramento
Director Case Management UWCCR Company Information Established in 1923, United Way California Capital Region has steadfastly supported the Sacramento community, fostering transformative change for nearly a century. Serving the counties of Amador, El Dorado, Placer, Sacramento, and Yolo, our mission is to end poverty in the capital region. Our strategy is threefold: helping kids excel in school, investing in children and families, and strengthening local schools. We believe in beginning at Square One: Helping every family succeed so their community can too. Our approach to the services we provide is holistic and grounded in a public health model, starting at birth, providing children with monthly books up to age 5, and helping foster youth with savings accounts as they transition to adulthood. Recognizing that children's needs extend beyond the classroom, we address immediate basic needs as well like hunger and housing. This is why we provide housing supportive services, including housing navigation and sustainability, under the CalAIM program, further alleviating family economic pressures. We proudly pioneered the first guaranteed income program in Sacramento and oversee the largest free tax preparation initiative across our counties. Moreover, our involvement spans various school districts, offering case management for K-8 foster youth and spearheading the Community Schools initiative in West Sacramento, catering to 7,000 children. Recently, United Way California Capital Region received prestigious recognitions: the 2023 Sacramento Black Chamber of Commerce Non-Profit of the Year, the 2023 Sacramento Metropolitan Chamber of Commerce Centennial Business Hall of Fame Award, and our CEO was named one of the 2024 Most Admired CEOs by the Sacramento Business Journal. These honors reflect our ongoing efforts and commitment to the community, underscoring our role in fostering a healthier, more prosperous region. At United Way’s core is the philosophy that families possess the blueprint for their prosperity. We stand alongside them, offering resources to help them realize their potential. This inclusive approach, spanning from our staff to our initiatives, epitomizes our commitment: to ensure every family, and thereby every community, thrives. Job Summary The Reentry Program Supervisor leads a short-term, high-intensity reentry program that rapidly stabilizes individuals returning from incarceration through housing navigation, intensive case management, coordinated warm handoffs, and structured performance monitoring. This role supervises case managers and housing staff, steers partnerships with CDCR/Parole, Probation, and community providers, and ensures delivery against program KPIs and reporting requirements. Classification Specification Under limited direction, Senior Managers contribute to the stated goals of UWCCR by serving as technical and/or operational experts in their field. They are expected to be individual contributors as well as leads on organizational initiatives. This level requires professional knowledge gained through substantial applicable work experience in the industry, to supplement functional knowledge, allowing the ability to address complex issues as they arise. Senior Managers possess a comprehensive understanding of how all capabilities of the organization can be accessed to leverage and connect other functional areas to address issues. Senior Managers are the first level of leadership potentially responsible for managing a small group of employees, outside contractors, or functional oversight of various internal/external customers. They operate with significant latitude for unreviewed actions and decisions and are expected to perform and complete tasks reasonably sufficiently. The level has an impact on the organization through joint influence over and shared responsibility with more senior management for planning of resources, budgets, and policies. Senior Managers have significant involvement and interaction with outside stakeholders. Responsibilities 35% Staff Supervision & Performance Management · Assign and balance caseloads; set clear expectations and productivity standards for case managers and housing navigators. · Facilitate weekly case consultations and team huddles; reinforce Trauma‑Informed Care, Motivational Interviewing, and Harm Reduction practices. · Conduct regular 1:1s and field observations; deliver actionable feedback, coaching plans, and (when needed) performance improvement plans. · Manage schedules, coverage, and PTO; ensure service continuity during staff absences. · Lead recruitment, hiring, onboarding, and probationary reviews for new staff. · Triage high‑risk situations and approve service exceptions; coordinate with clinical providers and public safety as appropriate. · Ensure safety plans are current; lead incident reporting and after‑action reviews. · Deliver onboarding and recurring skills refreshers; track completion of mandated trainings (e.g., TIC, MI, Harm Reduction, Fair Housing). · Identify skill gaps and arrange targeted coaching or external training. 30% Program Operations & Housing Pipeline Oversight · Own the workflow from referral to housing placement and early stability, ensuring SOPs/checklists are followed consistently across staff. · Monitor unit search and landlord engagement; approve exception requests; resolve barriers that impede move‑ins. · Oversee flexible financial assistance approvals and documentation; coordinate procurement and reconcile expenditures with Finance. · Maintain materials, supplies, and equipment necessary for field operations. · Implement and monitor field safety protocols; ensure staff have appropriate equipment and support. · Review risk logs and develop mitigation plans for operational or tenancy‑related risks. · Implement and monitor field safety protocols; ensure staff have appropriate equipment and support. · Review risk logs and develop mitigation plans for operational or tenancy‑related risks. 20% Quality Assurance, Data & Compliance · Ensure timely and accurate data entry across CRM/HMIS and funder portals; run regular QA/file audits and drive corrective action. · Maintain SOPs, workflows, and training guides; prepare for audits and site visits. · Compile performance reports and support evaluation activities in alignment with contract requirements. 10% Partnerships & External Relations · Serve as primary operational point of contact for CDCR/Parole, county Probation, courts, FQHCs/behavioral health, workforce agencies, housing authorities, and CBOs. · Lead standing coordination meetings, uphold MOUs, and represent the program at task forces and stakeholder briefings. 5% Others Duties as Assigned Required Education and Experience · Masters degree in criminal justice, public administration, social work, psychology, counseling, or a related field. · Active license as an LMFT, LCSW, or LPCC in good standing with the California Board of Behavioral Sciences. · 2-3 years of clinical experience related to case management, criminal justice work, and/or working with the homeless population. Required Knowledge and Skills Knowledge • Supervisory practices: coaching methods, performance management, employment basics (progressive discipline, documentation)., • Reentry systems and community corrections; coordinated entry (CES/CoC); landlord/tenant frameworks and Fair Housing., • Quality management: QA/UR reviews, corrective action cycles, audit readiness., • Data, privacy, and documentation standards for HMIS/CRM and funder portals., • Budget stewardship for client assistance and procurement fundamentals., • Clinical planning frameworks: biopsychosocial assessment, risk/needs/responsivity, medical necessity, levels of care, and care pathways., • Case management models and service arrays (strengths-based, wraparound, housing stabilization, whole-person care) and referral networks across SUD/MH, medical, benefits, and housing., • Clinical documentation standards: person-centered service plans, safety plans, and defensible progress notes (SOAP/DAP), releases of information, and continuity-of-care requirements. Skills • People leadership: clear goal setting, feedback delivery, conflict resolution, and team motivation., • Operations management: workflow design, caseload balancing, scheduling, and change management., • Partnership building and meeting facilitation across justice, health, housing, and community partners., • Analytical skills: dashboard interpretation, trend spotting, and translating insights into team actions., • Professional communication: concise writing, presentations, and stakeholder briefings; proficiency with Microsoft 365 and HMIS/CRM platforms., • Clinical assessment and planning: guide biopsychosocial assessments, develop measurable, time-bound care plans, and create/oversee risk and safety plans., • Case management execution: coordinate referrals and warm handoffs, benefits enrollment, appointment scheduling and follow-up, barrier resolution, and closed-loop communication with providers., • Case conferencing and clinical supervision: lead interdisciplinary huddles, chart reviews, and case consultations; coach trauma-informed, harm-reduction, and motivational-interviewing–aligned practice. Abilities • Hold teams accountable to standards while modeling cultural humility and participant choice., • Make sound decisions in fast-moving, field-based environments; de-escalate crises and enforce safety protocols., • Drive continuous improvement and lead teams through change with clarity and empathy., • Triage and prioritize caseloads by acuity; step participants up/down through levels of care and ensure continuity at admission, transition, and discharge., • Build trust and maintain professional boundaries while sustaining engagement with high-need participants over time.