Trabajos medical monitor en Cherry Hill, New Jersey - Page 15Crear alertas

Job Description Position Overview The G&I Team at NBME is seeking a Technical Customer Support Specialist to support our exam delivery platforms and assessment products. This role will focus on support of the CLA implementation spanning customer support, operational processes, technical troubleshooting, and the creation of a support knowledge base. Secondarily, this role will assist in troubleshooting mobile issues, testing pre-release mobile OS versions, and assisting with quality assurance testing in general. With CLA being available for sale by year end, it requires basic support capability in place as well as an administrator to support underlying operational processes that may remain in place, absent of full operational automation. This position is ideal for individuals with strong technical troubleshooting skills and experience with remote or in-person proctoring tools or online testing environments. If you are passionate about delivering exceptional customer support in the educational assessment space, we'd love to hear from you. This would be Project lasting 18-24 months. This role has been designated as primarily remote, meaning it requires little to no onsite attendance. While this role can be designated as remote, you are offered the flexibility to select if you prefer to work primarily remotely, hybrid, or onsite. We're open to considering candidates within 50 miles of our office location in Philadelphia, PA. Diversity, Equity, and Inclusion Statement At NBME, we continue to innovate and improve how we fulfill the evolving needs of the health care community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. RESPONSIBILITIES Technical & Test Day Support • Provide technical assistance across exam delivery platforms, portals, and applications for both high- and low-stakes assessments., • Assist customers with system compatibility checks and troubleshoot issues related to login access, system compliance, connectivity, and exam launches., • Guide users via phone and email through all phases of the test administration lifecycle (pre-test, test day, post-test) for both remote and in-person proctoring., • Respond to routine inquiries regarding exam assessments, procedures, policies, and best practices., • Investigate and resolve issues related to exam ordering, registration, rosters, scheduling, score posting, and other administrative processes., • Perform operational support tasks in accordance with established policies, procedures, and timelines., • Accurately document customer interactions, troubleshooting steps, and resolutions in Salesforce; monitor and follow up on open issues to ensure timely and effective resolution., • Contribute to and maintain support documentation, including troubleshooting guides, knowledge base articles, and manuals., • Collaborate with internal teams to ensure documentation reflects current system functionality and workflows., • Participate in user acceptance testing (UAT) for system updates and enhancements., • Share customer feedback and identify recurring issues to support ongoing process improvement. QUALIFICATIONS Skills and Abilities • Excellent written and verbal communication skills., • Strong problem-solving abilities with a customer-first mindset., • Ability to troubleshoot and resolve technical issues in real-time., • Familiarity with exam delivery platforms and remote/in-person proctoring tools (preferred but not required)., • Quick learner with the ability to adapt to new systems and technologies., • Proficiency in Windows, macOS, iPads, and major browsers., • Experience with Salesforce or similar CRM systems., • Familiarity with ServiceNow, JIRA, or similar tools for issue escalation., • Proficiency in Microsoft Office and screen capture tools (e.g., SnagIt)., • Comfortable working both independently-especially during solo weekend shifts-and collaboratively within a team., • Demonstrated willingness to develop in-depth knowledge of NBME's assessment products, platforms, and services Experience • Minimum of 3 years in a technical support or customer service role., • Experience supporting assessment products, software, or digital platforms in a technical environment., • Background in educational technology, assessment tools, or online testing platforms is a plus. Education • Bachelor's Degree or equivalent technical training and work experience preferred) About NBME NBME is a not-for-profit organization that specializes in the creation of assessments and learning tools for physicians and health professionals. Our mission is to advance assessment of these professionals to achieve optimal care for all, supporting the development of a highly effective, diverse and compassionate health care workforce. Founded in 1915, NBME develops and manages the United States Medical Licensing Examination® with the Federation of State Medical Boards. We offer a comprehensive portfolio of assessment products for every stage of the medical school journey and provide assessment services to various health profession organizations. We are dedicated to advancing innovative assessment approaches through research, collaboration and contributions to the medical education and assessment communities. In 2024, we expanded our assessment capabilities to include simulation through the acquisition of MedVR Education. Learn more on NBME's website. NBME's Community Collaborations and Contributions NBME believes that a key path to meeting our mission is collaborating with and supporting our communities. Our Community Collaborations and Contributions programs provide resources and recognition to medical educators and researchers advancing the field of assessment throughout their careers. In addition, we invest in fee assistance, scholarships and pathway programs to aid learners and help support increased representation in health care. Headquartered in Philadelphia, NBME also gives to local organizations that advance health equity and access and positively impact social determinants of health. Compensation we are offering for this position is at $60,000 - $72,000/year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review. The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include: Healthcare, Dental, Prescription, and Vision plans; 401(k) w/match, Tuition Reimbursement Plan, Commuter Benefit: Public Transit or Parking options. Remote Friendly Workplace. NBME is an Equal Opportunity Employer. We will consider all qualified applicants for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Job Posted by ApplicantPro

Job Description The Tyndale Company is a private, 9x Top Workplace winner in PA and 4x winner in TX, and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the utilities, oil and gas, transportation, chemical manufacturing, molten metals, and NFPA 70E markets. We’re a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We’re the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing. Our next wave of growth is here and we're hiring a Director of Digital Marketing and Advertising to lead Strategic Digital Advertising & Lead Generation. Overseeing six-figure budgets across Google, Meta, LinkedIn, YouTube Shorts, and geotargeted Performance Max aimed to drive qualified leads across every B2B segment. This Director will design and own creative digital roadmaps and demonstrate the ROI with razor-sharp analytics. Success as a Director of Digital Marketing equals clicks into pipeline and pipeline into record-breaking revenue. HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days a week, and 3 days a week remotely. To be considered, candidates must reside within a commutable distance from our Tyndale headquarters in Pipersville, PA (Bucks County). Responsibilities Strategic Digital Advertising & Lead Generation • Design and execute aggressive omnichannel lead generation strategies to support customer acquisition and market expansion across all B-to-B segments – enterprise to small business to retail., • Own the digital advertising roadmap across Google, Meta, LinkedIn, YouTube Shorts, Geotargeting campaigns and Performance Max campaigns., • Manage and allocate advertising budgets with accountability for measurable results across geotargeted campaigns, paid social, display, search, and retargeting., • Oversee SEO strategy and execution for content development ensuring coordination with SEO goals., • Oversee development and execution of all advertising content and creative assets across digital channels while maintaining consistency across digital ad formats - static, rich media, and video., • Collaborate closely with internal creative team to ensure content is aligned with brand guidelines, campaign goals, and audience personas., • Collaborate closely with Marketing campaign team, and Salesforce team to develop an end-to-end lead management process across all market segments – marketplace, small business, enterprise and for organic growth within existing accounts., • Report out on key lead metrics including conversion rate, cost per lead, lifetime customer value., • Own digital performance reporting through GA4, Looker Studio (or similar); use marketing automation tools (e.g., Pardot, HubSpot, ZoomInfo) to support reporting., • Develop attribution models to track ROI and guide media mix modeling decisions., • Partner closely with internal teams including content, design, sales, and IT to align paid media efforts with business goals and branding strategy., • Manage agency relationships and vendor performance, ensuring campaign execution aligns with internal benchmarks, branding guidelines and timelines., • Identify new digital-first market opportunities and develop strategies to capture emerging segments., • Monitor competitive activity and industry trends to ensure Tyndale stays at the forefront of digital innovation., • Bachelor’s degree in Digital Marketing, Advertising, or related field, advanced degree preferred., • 8+ years of progressive experience in digital advertising, including leadership roles with P&L accountability required., • Strong people leadership skills, with progressive responsibility and experience leading cross-functional teams in a high-growth, digital-first B2B environment., • Focus on maximizing ROI with a clear and measurable results reporting., • Deep experience in managing Google Ads (Search, Display, PMAX), Meta Ads, LinkedIn Campaigns, and YouTube formats., • Advanced proficiency in GA4, attribution modeling, A/B testing tools, and campaign automation/reporting platforms., • Strong understanding of modern B2B digital marketing funnels and enterprise buyer journeys., • Excellent project management and communication skills, both written and verbal., • Proven track record of scaling lead generation programs, reducing CAC, and increasing ROI., • Demonstrated excellence in agency/vendor management and collaboration., • Knowledge of media planning, creative development, and campaign innovation., • Keep a close eye on the competition, determine realistic benchmarks, and develop strategies to gain a competitive edge Benefits: • Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements., • Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more., • Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities., • Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity., • Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity. All qualified candidates are encouraged to apply on our website at - E.O.E Company DescriptionAbout Tyndale Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer. Qualified candidates are encouraged to apply on our website, . E.O.EAbout Tyndale \r\nTyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer.\r\n\r\nQualified candidates are encouraged to apply on our website,