Manager - Real Estate Loan Servicing - Chatsworth
22 days ago
Los Angeles
Job DescriptionDescription: Job Title: Manager, Real Estate Loan Servicing - Chatsworth At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family! Overview: The Manager, Real Estate Loan Servicing, is responsible for supervising and enhancing mortgage servicing operations across performing and default loan portfolios planning, and organizing all workflow, and implementing work improvement and productivity programs designed to ensure quality loans and quality service. Supervises, and appraises Real Estate Loan Servicing personnel. What You Will Do: • Oversee comprehensive mortgage servicing activities, including borrower customer service, payment processing, escrow administration, investor reporting, compliance monitoring, and overall Servicing department operations., • Maintain oversight of third-party sub-servicers (such as DMI and Cenlar), ensuring contractual compliance, performance metrics, reporting accuracy, and resolution of escalated issues, • Robust knowledge of FNMA and private investor servicing requirements., • Ensure timely and accurate investor reporting and remittance, maintaining compliance with FNMA and other investor servicing guidelines., • Back up for Real Estate Loan wires within established approval authority., • Provides leadership to team members through effective objective goal setting, delegation, and communication consistent with Credit Union policies and procedures. Implement and update servicing policies, procedures, and training materials to align with evolving investor, regulatory, and operational best practices., • Assumes responsibility for member and branch support as it relates to Real Estate Loan Servicing. Develop and maintain work efficiencies to meet member standard requirements., • Maintains and recommends changes to operations including forms, procedures and equipment as needed for departmental productivity., • Ensures maintenance of all assigned general ledgers and bill paying functions., • Selects/makes recommendations on new vendors. Complete vetting process. Annual maintenance of current vendors., • Reviews and approves payments of department vendor invoices/billing within established approval limits, Mortgage Insurance Damage claim checks within established approval authority, • Stays informed of developments in the banking industry and of changing governmental and legal requirements., • Responsible for ensuring proper procedures in place for high-risk activities such as Loss Draft, Force Placed insurance, and delinquent property tax monitoring., • Deploys resources as needed to ensure turn-around goals are met. Establishes contingency plans in critical areas., • Prepares ad hoc reports for senior management., • Assist VP in planning and execution of yearly Business Objectives. Keeps senior management informed of key activities and of any significant problems or concerns., • Develop and deliver departmental training, productivity and incentive programs., • Formulates and implements corrective actions as needed. Conducts performance appraisals, as required. Requirements: What We Are Looking For: • Five or more years of residential mortgage servicing experience, and related supervisory experience preferred., • Bachelor’s degree or an equivalent combination of experience and training., • FNMA loan servicing experience., • Experience managing third-party sub-servicer relationships and auditing servicer performance., • Expertise in regulatory frameworks including CFPB Mortgage Servicing Rules (Reg X), RESPA, TILA, UDAAP, and applicable state-specific guidelines., • Working knowledge of mortgage servicing systems (e.g., MSP, Black Knight, FICS) and analytical tools (Excel, SQL, or similar)., • Technical knowledge of branch and overall credit union operations, practices and procedures., • Understanding of related regulations, statutes and filing requirements. Knowledge of related computer applications., • Proficient in computer operations, specialized applications and MS Office Suite., • Strong interpersonal, leadership, and supervisory skills. Well-organized and attentive to detail. Able to meet deadlines and manage projects. Strong analytical skills. Ability to maintain an effective and efficient workflow. Equal Opportunity Employer – Veterans / Disabled Drug-free Workplace Pay Grade Info: To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State. We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base pay range for this position is: $81k-101k annually. Perks Important to You: Our Team Members enjoy the following rewards and benefits: · Competitive pay · Subsidized health care including medical, dental and vision · FSA and HSA · Company-Paid Life and A&D insurance · Discounts on loans (must be a member) · Paid Vacation, Holiday, and Sick time · 401k Retirement Saving Plan with a 6% safe harbor employer match · Educational Assistance Program and more! About Us: Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas. Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.