Accounts Receivable Specialist
6 days ago
Spring Valley
Key Responsibilities: The Accounts Receivable (AR) Specialist is responsible for overseeing the full lifecycle of customer receivables—from invoicing to payment application and collections. This role is critical to maintaining a healthy cash flow and strong customer relationships by proactively managing outstanding balances, resolving disputes, and ensuring billing accuracy. The ideal candidate is organized, detail-oriented, and assertive in driving collections while maintaining professionalism and collaboration with internal departments and external clients. Customer Invoicing & Billing • Generate and issue timely and accurate invoices in QuickBooks Online, Interpreter Intelligence, and other billing platforms, • Ensure all invoices align with service documentation, contracts, and billing terms, • Submit invoices through customer-specific portals such as Office Ally, IEHP Secure, and others, • Take full ownership of the accounts receivable portfolio, monitoring aging reports and collecting outstanding balances, • Proactively follow up with customers on overdue invoices through email, phone, and statements, • Track collection activities and escalate unresolved balances as needed, maintaining detailed communication records, • Collaborate with the Controller to reduce DSO and meet cash collection targets, • Act as the primary point of contact for invoice disputes and payment discrepancies, • Investigate issues by coordinating with the Scheduling, Verification, and Customer Service teams, • Correct and reissue invoices as necessary to ensure resolution and maintain positive client relationships, • Apply customer payments accurately and in a timely manner to open invoices, • Reconcile customer accounts and follow up on short pays, overpayments, and unapplied funds, • Maintain up-to-date AR records and provide weekly aging and collections status reports to leadership, • Manage AR-related tickets and communication through HubSpot and other internal platforms, • Identify gaps in billing, collections, and customer communication workflows and recommend improvements, • Support implementation and adoption of AR automation tools like YayPay, • Ensure adherence to company policies, customer contracts, and regulatory requirements in all billing practices, • 2–3 years of experience in accounts receivable, collections, or general accounting., • Proficiency in QuickBooks Online; familiarity with billing systems like Interpreter Intelligence, XTRF, or YayPay is a plus., • Strong experience managing AR aging, driving collections, and resolving disputed invoices., • Excellent organizational, analytical, and communication skills., • Ability to work independently and prioritize in a deadline-driven environment., • High attention to detail and customer service mindset., • Proficient in Microsoft Excel and reporting tools. We offer a competitive benefits package designed to support our employees' well-being, including: • Comprehensive health benefits (medical, dental, and vision), • 401(k) retirement plan, • Monthly allowance to cover costs associated with working from home, • Hybrid work environment, in-office one week a month, • Salary Range: $24-25/hr