Public Area Attendant
26 days ago
Coronado
Job Description Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape. Job Specific • Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department, • Applies excellent guest relations skills when interacting with guests, • Consistently maintains a positive attitude that ensures the best guest experience, • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect, • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business, • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities, • Performs all duties in a timely and professional manner, • Applies teamwork skills at all times, • Gives recognition to repeat guests, • Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows, • Cleans and dusts lobby areas, • Cleans and restocks all assigned restrooms, • Removes trash from all assigned areas, • Uses proper chemicals when cleaning as described by the department's procedures, • Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department, • Polishes all metal around lobby areas, • Turns lost and found items into Security in accordance with hotel standards, • Cleans and sanitizes assigned public and back of the house areas, • Complies with all specific HOSTAR policies and procedures, • Removes Room Service trays from hallways and places in appropriate location in service corridor, • Assists with general cleaning of guestrooms, • Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners, • Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces, • Transfers and stocks all supplies from Receiving as directed, • Ensures that the Housekeeping storeroom is neat, organized, and secure, • Turns mattresses, • Cleans chandeliers, • Properly uses and maintains equipment and supplies, • Maintains excellent condition of grounds, floors, carpets, etc., • Cleans ashtrays and ash urns, • Cleans ice machine areas, • Cleans elevator foyers, • Cleans elevator doors, • Cleans elevator tracks, • Washes doors, • Vacuums guest hallways, • Cleans windows, • Cleans door jams and fire boxes, • Cleans and mops stairwells, • Cleans handrails, • Sweeps and mops hallways, • Replaces burned out light bulbs according to established procedures, • Assists in preparation and deep cleaning of VIP rooms, • Moves furniture in rooms as required, • Cleans spots on walls, • Cleans spots on carpets, • Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts, • Takes dirty linen to laundry pick up areas, • Cleans offices as scheduled, • Cleans Front Desk and back office area, • Cleans back of the house windows as needed, • Attends all department meetings as scheduled, • Assists in restocking Room Attendant caddies, • Fills Room Attendant bottles with chemicals according to department guidelines, • Brings dirty glasses down to Housekeeping department at the end of shift, • Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets, • Cleans service landings, • Cleans stocks, and organizes linen closets, ensuring that they are always locked, • Checks all vacuums used by Room Attendants and maintains them, • Completes in a timely manner all daily cleaning items for the specific public area assigned, • Takes trash to the compactor at the end of the day, • Performs as Restroom Attendant for special events, when required, • Performs as Room Attendant, if required, on an emergency basis, • Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures, • Demonstrates ability to provide coverage in related departments as directed, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Basic English language skills, • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
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