The Management Association, Inc.
ADMINISTRATIVE MANAGER
hace 20 días
Folsom
Job Description The Management Trust Position Title: Administrative Manager Location: Folsom, CA Reporting To: Division President Status: Exempt, Full-Time Salary: $68,640 - $70,000/Annually DOE COMPANY PROFILE: The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. EMPLOYEE OWNER POSITION PURPOSE: The Administrative Manager is a leadership role responsible for providing exceptional customer experience and quality administrative support to both internal and external clients, including, but not limited to: partnering with Community Association Managers, performing special projects/research, and various coverage (i.e. phone). The key focus for this role is supporting, developing, and engaging a team of administrative staff to serve client needs in an effective and timely manner resulting in high levels of client satisfaction. Serving as a leader in this capacity and prioritizing the needs of our people is critical to the success of the position and of the Division. JOB DUTIES AND RESPONSIBILITIES: • Manages production levels of team using system reports, queues, and engaging in internal stakeholder feedback loops, • Provides oversight to ensure all team members are meeting client deadlines with a quality work product, • Heavily supports the training of CSS, CSS AE, and Mass Communications Coordinator roles in system functions and processes, including company standards and system best practices, • Maintains availability to team for questions and training needs, • Holds recurring touch base meetings with team members to oversee work product and client concerns, and dialogue regarding performance and employee needs, • Assists in creation of Division templates and standards for team members, • Audits setup of new Association clients to ensure all system information is thorough and complete, • Interview new team members in partnership with Division Leadership, • Supervise and assist team to verify appropriate client expectations are set/met to ensure client satisfaction and effective management results, • Ensure employee and client retention through mentoring, encouragement, and positive relationship building, • Seeks opportunities to continually improve leadership and team building skills, • Collaborate with Division Leadership to coordinate team building efforts, implement new initiatives, and program improvements, • Respond to client concerns and issues of client satisfaction; bring items of concern to the attention of Division Leadership, • Review and approve mailings, correspondence, and other critical items for accuracy, format, and content, • Ensure overall quality of service for both external and internal deliverables, • As appropriate, review and approve special requests that require supervisory oversight, • Ensure continuous service to both internal and external customers in the absences of administrative team members, • Provide preliminary performance assessment of team members in preparation for their annual performance reviews with Division Leadership, • Discuss recommended disciplinary action with Division Leadership and Human Resources; assist with follow-through on disciplinary action and provide monitoring/reporting of team member’s conduct and progress as outlined by such plans, • Monitor attendance and schedules to ensure appropriate and adequate operating levels, • Act as a conduit to bring operational concerns and issues from the team to the Division Leadership, • High School Diploma (or equivalent); Associate’s Degree preferred, • Proficiency in administrative support – generally between 3-5 years, depending on the position level, • Experience with Microsoft Office suite of products including Outlook, Word, and Excel, • Conflict resolution skills, • Ability to meet deadlines and address time-sensitive issues, • Skilled communicator, able to support training and answer questions of team members, • Ability to read and discern information from Association governing documents in order to maintain system information, • Leadership and supervisory skill set including the ability to educate and coach team members, • Ability to utilize technology including phone systems, multiple web-based application, reports, and office equipment to efficiently discharge tasks, • Ability to provide high-level customer service with astute attention to detail and organization, • Must be a team player and able to message company processes and systems to team, • Highly organized and able to monitor records for pending deadlines, • Ability to identify and prioritize tasks, • Adaptable and dependable with a solid attendance record, • Professional and respectful demeanor with all internal and external customers at all times, • Strong analytical, organizational, and problem-solving skills, • Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings at client locations, • Must be able to drive in the dark if required, • Use standard office equipment, including: computer, phone, copier/scanner, etc., • Be stationary for periods of time, • Relocate up to (25) pounds, • Community Support Specialists, • Division Receptionist, • Monday-Friday from approx. 8:00 am-5:00 pm TMT reserves the right to modify this job description at any time based on business need.