82 Best online customer service Jobs in Denton, Texas (January 2026)

Outreach Specialist Youth - Case Manager

26 days ago

Denton

Job Description Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here. Career Team is seeking a Youth Outreach Specialist to support the development and execution of WIOA Youth program services in North Central Texas. This role will be instrumental in engaging local employers to identify meaningful job opportunities for young adults, while also supporting recruitment, placement, and retention efforts. The Youth Outreach Specialist will report directly to the WIOA Youth Program Manager and connect participants with the right career pathways and collaborate with businesses to ensure long-term success for both the employer and the youth served by the program. Duties and responsibilities • Establish and maintain professional business relationships, through meeting and telephone contact, with local businesses to develop job orders and other employment arrangements, • Plan and execute recruiting and hiring events for employers in all industries and diverse job seekers using both in person and virtual platforms, • Work closely with Community and Business partners to plan and execute recruiting events, • Make presentations to employers and program participants about employment opportunities and labor market information using both in person and virtual platform, • Negotiate and develop transitional and permanent job opportunities agreements with businesses for On-the-Job Training, Subsidized Employment, and Work Experience, and other programs as needed, • Interact with employers to create job orders and fill jobs vacancy, • Respond to and resolves local business needs through the provision of services available, • Conduct employer follow-up to determine quality of services rendered and quality and quantity of referrals, • Work closely with Executive Director and program staff to ensure job seekers are assessed and appropriately matched to work-based learning opportunities, • Develop workplace talent and behaviors to secure internships enforcing employer expectations in actual workforce environment, • Provide career planning and advisement services to assist with job placement, advancement and/or retention, • Successfully place participants in unsubsidized employment, • Assist with tracking program participants to verify successful participation and report weekly about job placements and new employers working with the participants to help increase performance success, • Review individual employment/placement plans, identify barriers and refer customers to appropriate resources (internal or external) to overcome barriers, • Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into contracted programs provided on-site at the One-Stop centers and/or located in the community in accordance with established contracts, • Associates Degree in Training and Development, Education, Human Resources or closely related field or equivalent documented job-related experience, • Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training and work-based learning preferred, • Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systems, • Developing experience with establishing worksites for Work Experience, Subsidized Employment and On the Job training contracts, • Excellent problem-solving skills, • Knowledge of WIOA contracts and programs preferred, • Commitment and passion for the company mission, • A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at a time, • Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required, • Bilingual or Multilingual, • Strong multitasking abilities and proactive approach to tasks, • Medical Benefits, • Dental Benefits, • Vision Benefits, • Life Insurance, • Short & Long Term Disability Benefits, • 401k (90 days after employment), • Paid Time Off (PTO) Salary: $45,000 - $55,000 About Career TEAM: Founded in 1996, Career TEAM, LLC is a private workforce development organization. Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors: • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies, • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation, • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.

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