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  • Enrollment & Customer Experience Coordinator
    Enrollment & Customer Experience Coordinator
    23 days ago
    Full-time
    Roselle Park

    Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

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  • Senior Commercial HVAC Technician
    Senior Commercial HVAC Technician
    25 days ago
    Full-time
    East Rutherford

    Senior Commercial HVAC Technician Aeromark Mechanical Inc Job Description Position Summary Aeromark Mechanical Inc is seeking a highly skilled Senior Commercial HVAC Technician to lead service, maintenance, installation, and troubleshooting of commercial heating, ventilation, and air conditioning systems. This senior-level role requires technical expertise, strong diagnostic skills, leadership ability, and a commitment to delivering exceptional service to commercial clients. Key Responsibilities Service, Repair & Maintenance • Inspect, diagnose, and repair complex commercial HVAC systems including RTUs, chillers, boilers, VRF/VRV systems, heat pumps, and ventilation equipment., • Perform scheduled preventative maintenance and identify potential issues before failure., • Lead or assist in the installation of commercial HVAC equipment and related components., • Ensure all installation work follows manufacturer specifications, building codes, and company standards., • Support and mentor junior HVAC technicians, providing guidance and on-site training., • Assist with advanced technical challenges and serve as a subject-matter expert for the team., • Interact professionally with clients, providing clear explanations of findings and solutions., • Prepare detailed service reports, work orders, and documentation., • Follow all OSHA, EPA, and company safety protocols., • Handle refrigerants in accordance with EPA regulations (EPA Section 608 certification required)., • Ensure all tools, equipment, and vehicles are operated safely and maintained properly. Qualifications • Minimum 5–7 years of commercial HVAC experience (senior/lead level preferred)., • Strong background in troubleshooting chillers, boilers, RTUs, VRF systems, and commercial controls., • Valid HVAC certification/license as required by state or local regulation., • EPA 608 Universal Certification required., • Valid driver’s license with clean driving record., • Ability to read and interpret blueprints, wiring diagrams, and technical manuals. Skills & Attributes • Strong diagnostic and problem-solving skills., • Ability to lead others and work independently with minimal supervision., • Excellent communication, customer service, and documentation skills., • Proficiency with HVAC tools, meters, gauges, and control systems., • Commitment to safety, quality, and efficiency. Physical Requirements • Ability to lift 50+ lbs, climb ladders, work in confined spaces, and perform physical tasks., • Ability to work in varying weather conditions and on rooftops., • Ability to stand, kneel, bend, and work for extended periods.

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