Patient Relations Representative
5 days ago
Garden City
New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation's most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes. Required Experience: • Working knowledge of insurance plans., • Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Word)., • Effective communication, interpersonal, organizational, and problem-solving skills., • Detail-oriented, able to multitask, and provide excellent customer service., • Prepare the office for daily operations and print physician schedules., • Answer patient inquiries courteously and efficiently by phone, email, or patient portal; schedule appointments for all locations., • Serve as a liaison between patients, clinical staff, and administrative departments to ensure seamless communication and service., • Maintain thorough knowledge of all services, treatments, and promotions offered by Deep Blue Med Spa., • Follow all check-in/check-out protocols and adhere to HIPAA and confidentiality regulations., • Manage patient registration, update demographic information, create superbills, and process payments (including Brilliant Distinctions points and digital coupons)., • Maintain cleanliness and organization of waiting areas, coffee bars, and office spaces., • Ensure proper opening and closing of office and satellite locations., • Participate in departmental meetings, training sessions, and company events (virtually or in person)., • Support administrative functions as needed, including workflow updates and electronic record maintenance when acting as a NexTech Super User., • Open/close office, prepare for the day, turn on phone systems, secure office at night, and handle night deposits., • Confirm appointments and communicate cancellation policies to patients., • Manage Deep Blue Med Spa product knowledge, inventory, and sales including gift cards and packages., • Run financial reports, reconcile injectables, and assist with office supply and backbar inventory., • Scan and distribute super bills, prepare HIPAA documents, and maintain patient paperwork grids., • High School Diploma or GED required. Compensation: $20.00- $23.00 What We Offer: • Comprehensive Health Benefits: Medical, Dental, and Vision Coverage., • Voluntary Benefits: Options include Aflac (short-term disability, hospital, accident, and cancer coverage), long-term disability, life insurance, and pet insurance., • Paid Time Off: 19 PTO days per year, in addition to 8 paid holidays., • Retirement Benefits: 401(k) plan with a discretionary company match., • Cosmetic & Med Spa Perks: Employee discounts on services and products at Deep Blue Med Spa.