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Trabajos operations manager en Indianapolis, IndianaCrear alertas

  • Director of Benefits
    Director of Benefits
    hace 4 días
    Jornada completa
    Wholesale District, Indianapolis

    Director of Benefits Location: Indianapolis, IN Company: Steak 'n Shake Reports to: Vice President of Human Resources About the Role Steak 'n Shake is seeking a Director of Benefits to lead the strategy, administration, and execution of our benefits programs across a large, multi-state employee population. This role reports directly to the Vice President of Human Resources , serves as a member of the HR Leadership Team , and manages one internal direct report. This position is ideal for a benefits leader who enjoys both strategic ownership and hands-on execution---someone comfortable rolling up their sleeves while shaping programs that directly impact employees' lives. Key Responsibilities Benefits Strategy \& Administration • Own the design, delivery, and day-to-day administration of all employee benefit programs, including medical, dental, vision, life, disability, wellness, and voluntary benefits, • Evaluate benefit offerings regularly to ensure competitiveness, cost effectiveness, and alignment with company goals Open Enrollment • Lead annual open enrollment from end to end, including planning, vendor coordination, communications, system setup, and post-enrollment reconciliation, • Ensure a smooth, accurate, and employee-friendly enrollment experience Compliance \& Governance • Maintain compliance across multiple states and jurisdictions Vendor Management • Serve as primary point of contact for benefits brokers, insurance carriers, third-party administrators, and retirement plan vendors, • Lead renewals, RFPs, contract negotiations, and ongoing performance management Operational Excellence \& Leadership • Maintain accurate benefits data, documentation, and reporting, • Troubleshoot escalated employee issues and complex benefit cases, • Partner closely with HR leadership, finance, legal, and operations teams to improve processes, controls, and systems Minimum Qualifications • Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience), • Proven experience managing external vendors (brokers, carriers, TPAs), • Ability and willingness to perform detailed, operational work in addition to strategic leadership Preferred Qualifications • Prior experience in retail, hospitality, restaurant, or similarly complex operating environments, • Experience leading benefits through periods of growth, change, or transformation, • Strong data, audit, and reporting orientation Competencies \& Work Style • Practical, solutions-oriented mindset with strong judgment Why Steak 'n Shake Steak 'n Shake offers the opportunity to lead benefits in a highly visible, impactful role within the HR organization. As a member of the HR Leadership Team, you will help shape programs that directly affect employees across the country while partnering closely with senior leadership.

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  • Field Training Manager
    Field Training Manager
    hace 7 días
    Jornada completa
    Wholesale District, Indianapolis

    Field Training Manager Steak 'n Shake \| Franchisee Position Overview Steak 'n Shake is seeking a high-impact Field Training Manager (FTM) to elevate performance across franchisee restaurants. Reporting to the VP of Training and collaborating with multi-unit field leadership, this leader will drive training excellence, strengthen multi-unit capability, and ensure disciplined restaurant certification standards across assigned markets. This role is a visible, performance-focused position that directly influences operational results and builds the future bench of Steak 'n Shake leadership. Key Responsibilities 1. Lead Market-Based Training Execution • Plan, deliver, and evaluate training for new product launches and non-product initiatives across franchise and company markets., • Execute special projects and field tests while ensuring consistent brand standards and operational excellence., • Measure training effectiveness and adjust delivery to maximize performance outcomes. 2. Coach \& Develop Restaurant Leadership • Conduct structured restaurant assessments and lead "development days" with Franchisees., • Diagnose operational gaps, measure performance drivers, and provide actionable coaching and feedback., • Recommend and implement targeted development plans to build leadership bench strength and improve restaurant results., • Partner with Franchise Business Advisors (FBAs) and leaders to elevate management capability. 3. Facilitate Instructor-Led Training • Facilitate 2--3 training classes per month (approximately 27 annually) in assigned franchisee markets., • Teach core operational, leadership, and performance curriculum aligned with company strategy., • Receive recommendations from field leadership on training needs and provide live support., • Teach and oversee food safety training certification at the restaurant level 4. Manage Training Restaurant Certification Standards • Oversee and ensure disciplined execution of the training restaurant certification process., • Audit, assess, and validate training restaurants to maintain consistent, high-performance standards., • Strengthen organizational performance through structured certification oversight., • Visit high-performing restaurants and develop them into certified training restaurants, • Partner with existing certified training restaurants to audit and coach training best practices 5. Support New Restaurant Openings • Lead and support Franchisee onboarding., • Develop follow-up plans to ensure training initiatives translate into sustained operational performance. Required Qualifications • 5--7 years of progressive restaurant operations experience required., • Minimum 2 years of multi-unit training leadership experience required., • Proven experience leading restaurant training initiatives, coaching managers, and driving measurable operational improvements., • Demonstrated ability to assess performance, analyze data, and implement structured improvement plans., • Strong facilitation and presentation skills with experience teaching or leading structured training programs., • Ability to travel within assigned domestic markets (estimated 50--70% travel depending on market needs). Preferred Qualifications • 8+ years of restaurant operations experience in a multi-unit or franchise environment., • Prior experience in franchise systems, • Experience facilitating formal leadership development or corporate training programs., • Experience supporting new restaurant openings and certification processes., • Bilingual capabilities (Spanish preferred). Why Steak 'n Shake? At Steak 'n Shake, we are building a high-performance franchise system grounded in operational excellence, leadership development, and disciplined standards. The Field Training Manager plays a critical role in shaping the future of our franchisee model and strengthening restaurant leadership across markets. This position serves as a direct bench for Franchise Business Advisor and other operations or training leadership roles --- offering strong career growth for ambitious leaders ready to make an impact.

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  • Instructional Designer
    Instructional Designer
    hace 7 días
    Jornada completa
    Wholesale District, Indianapolis

    Instructional Designer (QSR / Operations Training) Location: Remote/Hybrid in a main Steak n Shake Market Department: Learning Development Reports to: VP Training Steak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams. This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention. This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick-service restaurant (QSR), retail, or hospitality operations. Responsibilities • Design and develop eLearning, instructor-led training, and job aids for frontline and leadership roles, • Apply adult learning theory and instructional design models (ADDIE, SAM), • Align training with operational initiatives, menu changes, and promotions, • Develop and manage content in the LMS; incorporate video and interactive learning, • Evaluate training effectiveness using feedback, LMS data, and field metrics, • Partner with Operations to pilot, refine, and roll out training programs, • Visiting restaurants to observe operations, validate effectiveness, and gather feedback Qualifications • Bachelor's degree in Instructional Design, Education, or related field, Master's degree a plus, • 5+ years instructional design experience (QSR, retail, or hospitality preferred), • 5+ years' experience training frontline hourly teams and managers, • Proficiency (3-5 years' experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond), • Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines, • Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworks, • Knowledge of food safety standards, QSR standards, and hospitality principles Additional Details • You are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, Orlando, • Average 5% travel for field observation, analysis, and implementation evaluation, • Passion for operational excellence and learner-centered design, • Role is fast-paced, operations-driven with high visibility and impact, • Opportunity to directly influence guest experience, team performance/retention About Steak n Shake Steak 'n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company. #TBCorp

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