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Job Description Remote Customer Service Representative (Healthcare Marketplace) | Call Center CSR Pay Rate: • $18.00/hour – English, • $19.00/hour – Bilingual (English/Spanish) Location: Remote, New Jersey Residents Only Employment Type: Full-Time Are you passionate about helping others and delivering exceptional customer service? We are seeking Customer Service Representatives to assist individuals and families with healthcare coverage through a state health insurance marketplace. This is an excellent opportunity for customer-focused professionals who enjoy making a positive impact while working from home. Bilingual English/Spanish candidates are highly encouraged to apply! What You'll Do As a Customer Service Representative, you will provide support to consumers seeking healthcare coverage by: • Answering inbound calls from consumers, applicants, and authorized representatives, • Assisting individuals and families with healthcare coverage applications, • Explaining eligibility determinations and enrollment options, • Processing life event changes, demographic updates, and disenrollment requests, • Responding to inbound and outbound customer inquiries across multiple communication channels, • Documenting all customer interactions accurately in company systems, • Referring or transferring callers to the appropriate resources when needed, • Assisting customers with requests for mailed or electronic materials, • Coordinating translation services for non-English speaking callers, • Escalating complex issues to appropriate support teams, • Participating in required meetings, training sessions, and ongoing education, • Maintaining confidentiality while delivering outstanding customer service Qualifications We're looking for candidates who have: • High School Diploma, GED, or equivalent required, • Associate's degree or higher preferred, • Previous customer service or call center experience preferred, • Strong verbal and written communication skills, • Excellent problem-solving and active listening abilities, • Strong computer skills with the ability to navigate multiple applications, • Ability to accurately document customer interactions, • Professional, empathetic, and customer-focused approach, • Ability to work independently in a remote environment Bilingual English/Spanish candidates are encouraged to apply. Training Paid training is provided. Training Schedule • Monday through Friday, • 8:00 AM – 4:30 PM Eastern, • Three-week training program, • Cameras must remain on throughout training and nesting Attendance during training is mandatory. Candidates should not have pre-scheduled appointments during the training or nesting period. Missed time may result in separation from the program. Work Schedule Open Enrollment Season (November 1 – January 31) Hours may include: • Monday through Friday: 8:00 AM – 8:00 PM EST, • Saturdays: 8:00 AM – 5:00 PM EST, • Final two Sundays of Open Enrollment: 8:00 AM – 5:00 PM EST, • Final three days of Open Enrollment: Up to 10:00 PM EST, • Week following Open Enrollment: Monday through Friday, 8:00 AM – 8:00 PM EST Outside Open Enrollment • Monday through Friday, • 8:00 AM – 5:00 PM EST Schedules will be assigned within business operating hours. Remote Work Requirements This is a remote, work-from-home position for New Jersey residents only. To be successful, you'll need: • A private, quiet workspace free from distractions, • A personal computer that meets Bring Your Own Device (BYOD) technical requirements, • A second monitor, • Reliable wired high-speed internet (cellular or mobile hotspot internet is not permitted), • A smartphone capable of supporting the Microsoft Authenticator app Why Join Us? • Work from the comfort of your home, • Paid training provided, • Opportunity to help individuals and families access essential healthcare coverage, • Supportive team environment, • Bilingual pay differential, • Gain valuable experience supporting a statewide healthcare program If you enjoy helping people, solving problems, and providing exceptional customer service, apply today to join our growing remote support team. \nCompany Description Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Benefits with MMC Group MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage Life and disability insurance Additional voluntary benefits Join MMC and enjoy the support of a team that values your well-being, both on and off the job. MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered. Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\n\r\n We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\n\r\n MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\n\r\n We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com \r\n\r\n Benefits with MMC Group\r\n MMC offers health insurance plans for our active candidates on assignment, including:\r\n\r\nMedical, dental, and vision coverage\r\nLife and disability insurance\r\nAdditional voluntary benefits\r\n\r\n\r\n Join MMC and enjoy the support of a team that values your well-being, both on and off the job.\r\n\r\n MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.\r\n\r\n Get started on your career journey today! Apply to become a part of the MMC Team!\r\n\r\n We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Description Description Responsible for making outbound calls to shareholders using a shareholder call list provided by Okapi Provide customer service to registered shareholders through inbound and outbound call lists. Educate shareholders on various corporate actions, board and shareholder proposals voting options. Track and monitor outstanding issues and provide clients with timely updates. Log information into Access Database Assist in the development of campaign themes to ensure the proper narrative is being communicated. Fast paced call center environment where you are expected to make 20-25 calls/hr The app only uses our 800 toll free number to call, so their personal cell phone lines would never show up on caller ID. Skills Customer service, finance, business management, inbound/outbound calls, Customer service oriented Top Skills Details Customer service,finance,business management,inbound/outbound calls,Customer service oriented Additional Skills & Qualifications Address: 1212 6th Avenue, Floor 17, New York, New York, 10036 - 1 reps this week for a start date 9/8 The position would be in-office M-F (10am to 6pm) with Saturdays remote (10am to 4pm). MUST WORK SATURDAYS (OVT) - Shift 9-4PM(EST) For all Saturday remote shifts, it is 10:00am to 4:00pm ET. The call center is offline from 4:00 pm ET onwards on Saturdays. Equipment needed: Laptop/PC - No Chromebooks, or tablets. Apple devices cannot be older than 2018 • Windows 11 Pro • MacOS 13 or higher Cell Phone Requirements: (Must have smart phone for authentication and VPN access) • Android Version 11 • iOS Version 16 Must have reliable internet connection (Min 50 Download / 11 Upload Speeds) https://www.speedtest.net/ Strong and articulate communication skills Being able to multitask between inbound and outbound calls Someone who doesn't need to be monitored and can be proactive during slower times Candidates can expect a 40+ hr work week during busy season. Disqualifiers: -Does not have experience related to finance, accounting, business or related -Zero tolerance for being late -Bachelor’s in Graphic Design / Fashion / Cosmetology etc. BUT if they have relatable work experience in the finance/accounting/business field I’m open to review. Must be SHARP. Experience Level Expert Level Job Type & Location This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Sep 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job DescriptionBenefits/Perks • Competitive Compensation, • Great Work Environment, • Career Advancement OpportunitiesOverview Are you a skilled salesperson looking for a high-earning opportunity in the booming Medicare market? American Central Marketing Group is expanding our Medicare call center team! We're seeking driven, coachable sales reps to become licensed Medicare agents and help seniors choose the right health plans. Whether you're already licensed or looking to get licensed, we provide everything you need to succeed. What We Offer: • Hourly pay plus Top-tier commissions:, • Warm inbound & outbound leads – no cold calling, • Training + Licensing Support (if unlicensed), • CRM & Dialer system, • Career growth into team leads and managersResponsibilities:, • Make outbound and take inbound calls to Medicare-eligible individuals, • Educate clients on Medicare Advantage, Med Supp, and Part D options, • Use our CRM to manage leads and track client interactions, • Maintain CMS compliance and complete scopes of appointment, • Enroll clients into plans that meet their healthcare needsQualifications:, • Sales experience (phone sales preferred), • Health insurance license (preferred, not required), • Willing to complete licensing and AHIP certification, • Strong communicator with the ability to build rapport fast, • Motivated, coachable, and goal-orientedSchedule:, • Monday to Friday: 9:00 AM – 6:00 PM EST, • Saturdays optional during AEP (Annual Enrollment Period)Location:, • In-office in Secaucus, NJ Ready to Join One of the Fastest Growing Medicare Teams in the Country? Apply today and start your journey toward a 6-figure career in Medicare sales. Join us as we strive to provide top-notch service while growing our business. If you are passionate about helping others and have the skills we are looking for, we encourage you to apply! Job Type: Full-time Pay: $18.00 - $20.00 per hour plus commission Expected hours: 40 per week Monday thru Friday 9 am to 5 pm est Benefits: • Paid time offSupplemental Pay:, • Bonus opportunities, • Commission payAbility to Commute:, • Secaucus, NJ 07094 (Required)Ability to Relocate:, • Secaucus, NJ 07094: Relocate before starting work (Required)Work Location: In person

Job Description Are you looking for more than just another job? What if your next opportunity offered career growth, uncapped bonuses, paid training, and the chance to work for a company that's rapidly expanding across the country?Cawley & Bergmann, LLC is seeking motivated and results-driven individuals to join our Newark, NJ office as Collections Representatives. If you enjoy speaking with people, tackling challenges, achieving goals, and being rewarded for your success, this could be the opportunity you've been waiting for. Take the next step and apply today!THE BASICSPay:$18.00-$20.00 per hour based on experience, plus uncapped monthly bonus opportunitiesSchedule:Full-TimeBenefits:Weekly payPaid trainingFast-growing company with advancement opportunitiesPositive and team-focused cultureModern technology and systemsHigh-energy office environmentConsistent account volume and earning potentialFull benefits package availableYOUR DAY AS A COLLECTIONS REPRESENTATIVEThis is a full-time opportunity working onsite in Newark, NJ as part of our growing and energetic office team.In this specialist role, you'll be at the center of helping consumers find solutions by managing inbound and outbound phone conversations regarding outstanding accounts. Throughout the day, you'll negotiate payment arrangements, provide outstanding customer service, document account activity accurately, and utilize company systems to keep information current and organized. Your ability to communicate effectively, build rapport, and stay focused on performance goals will directly contribute to your success and create opportunities to maximize your bonus earnings while supporting overall team goals.REQUIREMENTS FOR A COLLECTIONS REPRESENTATIVEDo you have a competitive mindset and a desire to earn more? Are you someone who takes initiative and enjoys learning new skills? Can you maintain professionalism and reliability every day?If the answer is yes, you may be exactly who we're looking for as our next Collections Representative!Requirements:Strong communication skillsStrong negotiation skillsAbility to speak comfortably on the phone throughout the dayGoal-oriented approach to workPositive attitudeProfessionalism and reliable attendanceWillingness to learn and growPreferred Qualifications: One year of collections experience or sales experience is preferred. Customer service and call center experience are also beneficial.A LITTLE ABOUT US: CAWLEY & BERGMANN, LLCCawley & Bergmann, LLC. is a national consumer collections and servicing company experiencing significant growth across the country. Through partnerships with major financial institutions, we provide professional servicing solutions while utilizing industry-leading technology platforms such as Latitude by Genesys, LiveVox, digital collection tools, and advanced business intelligence systems. Our continued success is built on hiring ambitious individuals and providing them with the support, resources, and training necessary to excel. We take pride in maintaining a workplace that values teamwork, professional development, innovation, and employee achievement. When you join our team, you're joining an organization that is committed to helping employees grow personally and professionally while providing opportunities to increase their earnings and advance their careers.WE CAN'T WAIT TO HEAR FROM YOU!Join a company where growth, earning potential, and opportunity go hand in hand. If you're ready to build a lasting career with Cawley & Bergmann, LLC., apply today! Our application process is quick, easy, and completely mobile-friendly, making it simple to get started.Must have the ability to pass a background check

Job Description QA Automation IVR,Cyara Specialization • AWS Development: Software Development EngineerJob requirements Job Title: IVR Automation Tester with Cyara Location: - NYC NY (Hybrid) Overview: We are seeking a skilled Automation Test Engineer with deep expertise in IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions. Key Responsibilities: 1. Test Automation & Execution • Design and maintain automated test scripts for Amazon Connect call flows., • Use Cyara to simulate real-world voice interactions and stress-test IVR components., • Validate performance and functionality of contact center solutions., • Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations. 1. Test Management & Reporting • Develop and manage test cases, plans, and suites using QTest., • Track defects, analyze test results, and report quality metrics., • Collaborate with QA and development teams to resolve issues and improve testing processes. 1. Collaboration & Continuous Improvement • Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline., • Participate in agile ceremonies and contribute to refining testing strategies., • Stay updated on testing trends and best practices. 1. Documentation & Compliance • Ensure all test documentation is complete and adheres to industry standards., • Contribute to technical documentation and internal training materials. Required Qualifications: • 5+ years of experience in software testing with a focus on automation., • Hands-on experience with Amazon Connect and IVR testing., • Proven expertise in Cyara for automated contact center testing., • Experience with QTest for test case and defect management., • Proficiency in scripting languages like Python, Java, or JavaScript., • Familiarity with API testing and CI/CD integration., • Strong analytical and communication skills. Preferred Qualifications: • Experience with additional automation tools and frameworks., • Knowledge of broader AWS services., • Certifications in software testing or QA Know more about Brillio : https://www.brillio.com/join-us/ PPE: https://www.brillio.com/platform-and-product-engineering/ Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. #LI-PS1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Maiden Home is growing a team of forward-thinking individuals who possess unique strengths and perspectives, an innate ability to inspire their colleagues, and an eagerness to reimagine the world of luxury furnishings. As our Director of Logistics, you will own the strategy, structure, and execution of the entire Maiden Home logistics network and be accountable for cost, quality, and reliability across every mile, provider, and market. Reporting directly to our SVP of Operations, you will connect logistics performance to our business outcomes, including client experience, pricing, and gross margin. This role is a "builder" who will put in place the systems, partnerships, and team that allow us to grow volume substantially while protecting the condition of every piece and the quality of every delivery. This role is located at our New York headquarters in the Tribeca design district where we work together every day in the office. What You Will Do White Glove Delivery Optimization / 3PL Management • Set the strategic direction for the Maiden Home outsourced logistics network: provider mix, geographic coverage, modal strategy, and build-versus-buy decisions as the business scales., • Own all provider relationships across first mile origin freight, middle mile LTL and FTL carriers, and last mile white glove delivery specialists., • Lead sourcing and contract execution: manage RFPs as needed, negotiate rate structures, service commitments, liability terms, and capacity guarantees, and present selection recommendations to leadership., • Vet new providers on FMCSA compliance, active operating authority, and certificate of insurance. Ensure minimum insurance requirements are written into every contract and certificates are validated at onboarding and renewal., • Build and govern the provider accountability framework: scorecards, structured review cadences, and contractual escalation protocols. Own corrective action plans and make provider continuation decisions when performance does not recover., • Own capacity planning with the commercial team: forecast volume by lane and season, communicate requirements to providers in advance, and secure committed capacity during peak windows. Order Issue Management: Intake, Triage, and Resolution • Assess and recommend the intake model: outsourced call center staffed at the 3PLs, 3PL-embedded ticketing, or a hybrid. Present a build plan to leadership before implementation., • Design the intake model around how issues surface: Client Services and Retail route directly to the 3PL Customer Care team as the first line of triage. Define the resolution authority, communication standards, and logging requirements for that team., • Build the escalation protocol from the 3PL Customer Care team to Maiden Home: conditions requiring escalation, approval authorities at each tier, response time requirements, and documentation standards., • Own every escalated issue through closure: approval decisions, carrier coordination, and client communication. Routine issues are resolved between Client Services or Retail and the 3PL without Director involvement., • Close the loop on resolved issues: update decision trees, refine escalation criteria, and flag recurring patterns for root cause investigation. Returns Logistics and Storage Management • Own the end-to-end returns process for damaged, defective, and refused goods: return pickup, routing to the appropriate disposition location, and cycle time tracking from client notification through resolution., • Manage outsourced storage locations including 3PL warehouse partners and white glove service centers handling returns and refurbishment., • Establish disposition protocols at each storage node: repair and redeliver, hold for parts, or write off. Ensure provider agreements reflect the cost and responsibility structure for each path., • Ensure returns data drives provider accountability reviews, contract negotiations, damage liability claims, and product decisions in partnership with Product Quality and Finance. International Logistics, Trade Compliance, and Tariff Risk • Own all inbound import logistics: freight forwarding, customs brokerage, HTS classification, and CBP documentation compliance across ocean, air, and ground modes., • Build and scale outbound international shipping for finished goods delivered outside the United States: carrier relationships, landed cost models, and customs documentation for each market., • Develop a tariff risk monitoring and cost modeling capability: track tariff schedules, Section 301 classifications, and trade policy changes; model financial exposure by origin country, product category, and lane; and bring scenario analyses to leadership with enough lead time to inform procurement and pricing decisions., • Ensure financial plan assumptions reflect current and projected trade conditions. Identify and pursue duty drawback opportunities on eligible imports in partnership with the customs broker and Finance. Financial Management: Freight Spend, Claims, and Reconciliation • Own the logistics budget: build the annual freight spend plan by lane, mode, and provider; track actuals monthly; and explain variances with root cause analysis., • Manage freight invoice reconciliation: audit invoices against contracted rates and accessorial schedules, identify and dispute billing errors, and build audit controls that prevent systematic overbilling., • Own claims management for damaged, lost, and delayed shipments: file and track claims, maintain an open claims log with aging, analyze patterns to drive carrier accountability, and ensure recoveries are captured in financial reporting., • Manage chargeback reconciliation: track and dispute chargebacks outside contractual terms and report trends to Finance and leadership., • Conduct ongoing carrier rate benchmarking to keep contracted rates competitive and flag renewal risk ahead of contract cycles. Network Scorecards and Performance Measurement • Design and maintain scorecards at each supply chain node, including origin pickup, port clearance, middle mile transit, last mile delivery, returns intake, storage, and issue resolution, ensuring every contractual commitment is measurable at every handoff., • Define node-level KPIs calibrated to contract terms. Establish a structured review cadence: weekly for active issues, monthly scorecard reviews with account teams, and quarterly business reviews with senior provider contacts., • Use scorecard data to drive corrective action plans, contract renegotiations, and provider continuation decisions. Maintain a consolidated network performance dashboard for leadership. What You Should Bring: • 10 or more years of progressive logistics and supply chain leadership in high growth business environment., • 4+ years of people management expertise, with demonstrated success in hiring and developing a high performing team., • Experience in furniture, luxury goods, or another category where product condition and delivery experience carry real weight, • Ownership of international freight and customs operations, including goods moving from Europe, • Ability to prioritize effectively and remain agile amidst changing business priorities., • Dynamic thinker with the ability to balance cost, speed, and customer experience for proper decision making., • A track record of negotiating meaningful carrier and 3PL contracts, • Experience building or significantly scaling a final-mile delivery network; white glove experience strongly preferred, • Hands-on experience implementing or operating WMS and TMS platforms, • Rigor with data — damage rates, on-time performance, cost per delivery, and inventory accuracy are numbers you know cold, • Success in a high-growth environment where the playbook did not yet exist and you were the one who wrote it, • An exacting standard, and the understanding that a piece handcrafted over weeks can be undone in the final mile — you build operations that make that outcome unacceptable Estimated Salary: $180,000 - $210,000 Powered by JazzHR xkEnFtA4YG

Job Description Title: Authorizations Specialist The Impact You Will Have: Liberty Home Guard is the country’s fastest-growing and best-rated home warranty provider. We are looking for an Authorizations Specialist to join our team in ensuring the accuracy and efficiency of home repair approvals. As an Authorizations Specialist, you will play a key role in reviewing and authorizing repair or replacement services, negotiating with vendors and technicians, and ensuring all claims adhere to company guidelines, ultimately contributing to the satisfaction and timely resolution of our customers' needs. Your duties and responsibilities include but are not limited to the following: Gather comprehensive home system and appliance malfunction diagnoses from technicians. Employ astute questioning techniques to ensure the accuracy and relevance of the information provided, preventing the authorization of incorrect repairs or replacements and ensuring alignment with approved solutions. Consistently negotiate with vendors and technicians during every call to secure competitive rates and cost-effective solutions for repair and replacement services, ensuring adherence to pricing guidelines and oaring;btaining necessary approvals. Employ exceptional communication skills to deliver service via phone, email, live chat, and any other designated communication channels. Handle both inbound and outbound calls seamlessly, strategically navigating the workflow to ensure effective communication with technicians, customers, and other departments. Collect a thorough diagnosis, including unit information, part numbers, and the cause of the breakdown. Authorize estimates within provided guidelines by promptly and accurately issuing approvals for repair or replacement services. Ensure that repair costs fall within pricing guidelines. Identifies and resolves customer-technician discrepancies by skillfully navigating designated Slack channels, and escalating requests for additional assistance when necessary. Place authorization codes on hold as necessary to ensure careful consideration and review before finalizing approvals. Maintain records of interactions with both customers and technicians, process accounts, and archive documents. Communicate with professional repair providers to verify various matters, including pricing, services, industry trends, and trade-related issues, in coordination with the Vendor Relations Team. Ensuring technicians adhere strictly to procedures and terms outlined in our policies. Provide clear feedback and reprimand technicians who violate company guidelines, to ensure quality standards in customer satisfaction and claim resolution time. Coordinate with Accounts Payable in processing disputes and investigating problematic situations related to technician errors. Follow communication procedures, guidelines, and policies, including but not limited to following proper call center and customer service etiquette. Effectively manage a large amount of calls, approximately 60-80 calls per day. Evaluate and decide on the most suitable course of action, determining whether repair or replacement is the optimal solution for a unit. Have thorough knowledge of the terms and conditions of each type of Protection Plan provided by Alphacom’s clients. Provide feedback to management regarding customer comments to develop ideas for improved services, processes, and procedures. Predictable, reliable, and punctual attendance is an essential function of this job. What You’ll Bring To The Team: Negotiation skills Strong attention to detail and goal-oriented. Strong analytical, decision-making, and problem-solving skills. Excellent communication and presentation skills. Commitment to excellent customer service. Ability to multitask, prioritize tasks, and manage time effectively. Excellent phone etiquette and active listening skills. Flexible, proactive, and self-motivated. This letter agreement supersedes and replaces any prior agreement, representations, or understandings (whether written, oral, implied, or otherwise) between you and the company and constitutes the complete agreement between you and the company regarding the subject matter set forth herein. This letter agreement may not be amended or modified, except by an express written agreement signed by both you and a duly authorized officer of the company. Pay Rate: $18-$22 an hour based on experience. This position is in person in our South Brooklyn office \nCompany Description Liberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company. Liberty Home Guard is the fastest-growing home warranty company in the nation, proudly recognized as the #1 rated provider by U.S. News & World Report, USA Today, Forbes Home, NerdWallet, Investopedia, and Newsweek. In both 2023 and 2024, we were honored as one of the Top Workplaces in NYC, a testament to our commitment to fostering a dynamic and supportive environment. At Liberty Home Guard, we prioritize innovation, customer satisfaction, and the growth of our employees, offering opportunities to thrive and lead in a fast-paced, industry-leading company.

Job Description Why Epicured? Epicured is on a mission to combat and prevent chronic disease by translating scientific research into high-quality, medically tailored food solutions. Our evidence-based approach brings together clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions. By joining our team, you will play a critical role in advancing Food as Medicine initiatives under New York’s Section 1115 Medicaid Waiver program—supporting members with unmet nutrition and social care needs. Role Overview Epicured is seeking a Social Care Coordinator to support Medicaid members through referral coordination, screening, and care navigation services within the Social Care Network (SCN). Reporting to the SVP of Customer Service, this role is responsible for managing high-volume inbound and outbound call center activity, coordinating referrals, supporting member assessments, and ensuring seamless engagement in Epicured’s nutrition services. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people navigate healthcare services, and is detail-oriented with strong communication skills. Key Responsibilities Manage inbound and outbound member communications within a virtual Five9 contact center environment (phone and email) in accordance with established service levels and quality standards Conduct referral intake and eligibility screening aligned with NYS 1115 Waiver and DOH guidelines Schedule and support completion of non-clinical assessments and ensure timely follow-up Provide navigation to medically tailored nutrition services and other HRSN supports Coordinate referrals across internal teams and external community-based organizations (CBOs) and Social Care Network (SCN) partners Maintain accurate, timely, and compliant documentation within the SCN platform and internal systems Support closed-loop referral processes, including tracking, follow-up, and confirmation of service delivery Respond to member inquiries related to services, participation, and billing coordination Adhere to all applicable Medicaid, HIPAA, and NYS DOH privacy, compliance, and documentation standards Qualifications High school diploma or GED equivalent required; associate’s or bachelor’s degree preferred. Experience working in a virtual contact center environment (Five9 preferred) Familiarity with NYS Medicaid, Social Care Networks (SCNs), and HRSN frameworks preferred Strong communication, documentation, and organizational skills Ability to manage high-volume interactions in a compliance-driven environment Bilingual (English/Spanish) preferred Preferred Qualifications Experience in healthcare, care coordination, or patient navigation. Language skills preferred (Spanish, French, Hindi, Georgian, Cantonese, or Mandarin Chinese). Familiarity with Medicaid programs, social determinants of health (SDOH), or Section 1115 Waiver initiatives. Priority will be given to applicants with a Community Health Worker or Licensed Clinical Social Worker qualification. Compensation & Benefits Hourly Rate: $20.00–$22.00/hour (based on experience) Benefits include: Health, Dental, and Vision Insurance 401(k) Paid Time Off (PTO) Employee meal discounts Professional growth opportunities within Epicured’s expanding healthcare engagement team Equal Employment Opportunity Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply via job board, should you have any questions please feel free to email careers@getepicured.com.

Job Description Why Epicured? Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time. By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions. This role reports directly to our Senior Vice President of Customer Experience and is a critical part of Epicured’s New York Medicaid Section 1115 Waiver program, supporting Medicaid members through screening, navigation, and connection to eligible services. About Epicured Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology. Position Overview Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners. This role, reporting to the VP of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment. Key Responsibilities Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs Provide in-person screening and navigation services to potential members visiting the office or attending community events Track and follow up on referrals to ensure service delivery and satisfaction Maintain accurate documentation in program platforms and internal systems Support members with program questions Comply with Medicaid, HIPAA, and NYS DOH requirements QualificationsRequired High school diploma (Associate degree preferred) 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields Experience in a virtual contact center environment (Five9 preferred) Strong communication and member engagement skills Ability to manage high-volume interactions in a compliance-driven setting Bi-Lingual English/Spanish Preferred Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs Background in healthcare, care coordination, patient support, or community-based services Multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi) Schedule Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs Will be required to report on-site in the Bronx, with occasional travel to other parts of the NYC Metro Area. Compensation & Benefits Pay: $21–$23/hour, based on experience Benefits: 401(k) Medical, dental, and vision insurance Employee meal discounts Equal Opportunity Employer Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply through the job board. Questions may be directed to careers@getepicured.com.

Job DescriptionRole Summary Are you an empathetic, solution-minded communicator who loves making a positive difference in patients' lives? We are seeking a dedicated Advocate I to join our dynamic contact center hub! In this key support role, you will be responsible for providing exceptional service across inbound and outbound customer support assignments. Whether answering incoming calls, scheduling clinical appointments, processing authorizations, or managing patient inquiries, you will serve as a vital link connecting patients, families, healthcare providers, and team members. If you thrive in a fast-paced, patient-centric environment and enjoy multi-tasking alongside a collaborative, mission-driven team, this role offers an inspiring opportunity to grow and succeed. Duties & Responsibilities Answer incoming phone calls, emails, and contact requests coming into the hub expeditiously and professionally. Appropriately screen, transfer, resolve, and dispose of calls while adhering to all process and documentation standards. Review, process, schedule, and authorize orders according to department protocols. Ensure appropriate and timely documentation of all updates, encounters, and communications in source systems as outlined by department protocols. Effectively coordinate the scheduling of patient appointments, including troubleshooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers), and meeting turnaround times outlined in scheduling protocols. Respond to questions and inquiries regarding authorization status and requirements. Provide eligibility status and benefit information for patients. Collect, update, and verify patient and provider information as required. Address both patient and provider inquiries, escalating to management when appropriate. Conduct appointment confirmations and reminders as outlined by department protocols, updating appointment records accordingly. Maintain current and accurate records of all scheduled appointments, including times and outcomes (e.g., appointment occurred, reasons for rescheduling). Troubleshoot and resolve basic issues independently, escalating to management when necessary. Complete all required documentation in a timely and accurate manner. Protect privacy and maintain strict confidentiality of all company procedures and information regarding team members, patients, and families. Follow all company policies and procedures and participate in required Quality Improvement activities, staff training, and team meetings. Communicate regularly with supervisors and the team regarding workload and priorities. Timely complete all mandated trainings, education, and occupational health screenings as needed. Exercise flexibility in performing assignments as business needs evolve. Required QualificationsEducation & Experience High School Diploma or GED Equivalency. Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed. Experience utilizing telephony platforms such as Genesys. Knowledge, Skills & Abilities Outstanding customer service orientation, especially in telephone and written communications. Excellent and accurate data entry skills and experience using multiple software platforms. Strong problem-solving skills and persistence in the face of challenges. Excellent organizational, multi-tasking, and communication skills. Ability to work independently with minimal supervision and prioritize effectively in a fast-paced environment. Experience and competency working with people from diverse backgrounds and cultures. Commitment to unlocking the full potential of vulnerable seniors. Flexibility with work hours and adaptability to evolving duties. Must reside within driving distance of the local branch. Desired Qualifications Minimum of one (1) year of experience working in a healthcare or specialized senior care setting. Bilingual fluency in English and Spanish (verbal and written). Location and Work Type Work Type: Full-Time Contract Position (40 hours per week; 6-month assignment). Work Setting: Hybrid Schedule: Monday through Friday, 9:00 AM – 5:30 PM PST.

Job DescriptionWelcome to Fi. We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. Fi is looking for a Logistics Manager! We're looking for a Logistics Manager to own our US fulfillment operation end to end. Our 3PL ships nearly every order we take across DTC, Amazon, and our retail accounts, and we need one person accountable for how well that warehouse performs and what it costs us. You'll own the 3PL relationship, own inbound freight from our suppliers through warehouse receipt, and own the cost line that comes out the other side. This is a hands-on role for someone who wants to walk the pick path, challenge a bad invoice, and then defend the cost per order in a finance review.What You'll Do: • Own the US 3PL relationship: weekly cadence, SLA scorecards, escalations, and quarterly business reviews., • Hold the warehouse to standard on what customers feel: on time ship rate, order accuracy, receipt to putaway time, damage, and shrink., • Drive root cause fixes on misships, mispicks, short shipments, and mislabeling, partnering with CX to kill what's generating tickets instead of clearing them one by one., • Own inventory integrity: WMS accuracy, cycle counts, physical audits, and reconciliation with the 3PL's system., • Manage kitting, assembly, and value-add work orders, and staff the site ahead of peak., • Build and maintain the SOPs for receiving, storage, picking, packing, and shipping., • Own inbound freight from supplier dock to warehouse receipt, including bookings, mode selection, drayage, and delivery appointments. Make and defend the mode and routing calls, weighing landed cost against the risk of a late arrival on a constrained SKU., • Manage forwarder and broker relationships and keep documentation, classification, and duty treatment audit-ready., • Support new fulfillment nodes and international warehouses as we expand, from partner selection through cutover., • Own the fulfillment cost line end to end, cost per order, cost per unit, storage, value-add spend, outbound parcel, and build the cost-to-serve view by channel so we know what DTC actually costs versus Amazon or retail., • Audit 3PL and carrier invoices line by line every month. Catch billing errors, duplicate charges, and rate card deviations, and get them credited back., • Negotiate and manage carrier rate cards and run rate reviews and re-bids., • Find and execute cost-down initiatives that lower cost per unit without hurting service., • Partner with finance on the logistics budget: accruals, forecast to actual, and cost per order targets by channel., • Own returns end to end, intake, grading, restock, refurb, and disposition, and drive cost per return down as a managed line., • Feed return reasons back to product, quality, and CX to fix recurring defects at the source., • Bring fulfillment reality into planning, launch, and commercial conversations before commitments get made, and support new product and channel launches with packaging, labeling, and readiness., • Work with data and engineering to automate tracking, reduce errors, and improve shipment visibility.What You'll Bring:, • 5+ years in logistics, fulfillment, or 3PL operations at a company that ships physical product, ideally consumer hardware or DTC., • Direct experience managing a 3PL or running a distribution center. You've walked the floor, watched a pick path, and caught a bad receiving process before anyone flagged it for you., • Supply chain finance fluency. You think in landed cost, cost per unit, and cost per order, can build and defend a fulfillment cost model, can tell a rate problem from a mix problem, and hold your own in a budget conversation with finance., • Hands-on inbound freight experience across forwarders, ocean and air, customs brokerage, and the documentation that comes with it., • A track record of auditing invoices and recovering real money, plus the persistence to chase a credit until it lands., • Experience designing and running reverse logistics and returns processes., • High data literacy and comfort in ERP and WMS systems (NetSuite or similar). SQL and strong spreadsheet skills are a plus., • A systems mindset and a bias toward action. You'd rather fix the process than work the queue., • Experience scaling logistics operations at a hardware or IoT company., • Multi-node or multi-3PL network experience., • International expansion experience, including EU/UK customs, VAT, and non-US warehouses., • Retail compliance exposure: routing guides, EDI, and chargeback disputes., • Six Sigma or formal process improvement training.Why You'll Love Us:, • Time to Recharge: Enjoy flexible PTO to take the breaks you need., • Top-Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance., • Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best., • Dog-Friendly Office: Bring your pup to work — they’re part of the team, too., • Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program., • Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!, • Love for Friends + Family: Share the Fi magic with loved ones through our gifting program.The anticipated base salary range for this position is $95,000–$140,000. Actual compensation will vary based on multiple factors, including skills, experience, market conditions, and role scope, which may evolve during the hiring process. As a fast-growing Series B startup, Fi evaluates compensation opportunistically to align with the right candidate. This role is also eligible for equity compensation.Fi is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Fi makes hiring decisions based solely on qualifications, merit, and our needs at the time.

Job Description Job description: Saturdays OFF • $80,000–$170,000+ • High Traffic Dealership • Career Growth Brooklyn Chrysler Dodge Jeep Ram is EXPANDING and actively seeking a high-energy, customer-focused Automotive Retail Sales Executive to join our winning team! If you’re a motivated closer with strong dealership sales experience — or a proven sales professional looking to break into automotive retail — this is the opportunity you’ve been waiting for. With constant walk-in traffic, phone leads, internet leads, and an open sales floor, you’ll have unlimited earning potential. Why Work With Us? ✔ Saturdays OFF — extremely rare in automotive retail ✔ $80,000 – $170,000+ annual earning potential ✔ High-volume dealership = steady leads and walk-ins ✔ Supportive, hands-on management and training ✔ Strong focus on work-life balance ✔ Career growth in a respected, well-established dealership What We’re Looking For Must have: 2+ years of dealership automotive sales experience (required) Valid driver’s license Strong communication & customer service skills Professional appearance and high integrity Ability to work Sundays and rotating evenings (Saturdays OFF!) CRM knowledge preferred Bilingual candidates encouraged to apply We also welcome candidates with: Retail sales Call center experience Phone sales Cold calling / telemarketing Hospitality or customer-facing service experience If you know how to build rapport, follow up, and close — we want to meet you. Key Responsibilities Engage customers in the showroom, on the lot, and by phone/lead response Present, demonstrate, and sell new & pre-owned vehicles Maintain a strong personal sales pipeline Make approximately 500 outbound calls per month Follow up with warm leads, internet prospects, and unsold customers Guide customers through the entire sales and financing process Maintain excellent reviews and customer satisfaction Represent the dealership in a professional, courteous manner Benefits We Offer 401(k) Health, dental & vision insurance Employee discounts Professional development & ongoing training Career advancement opportunities Referral bonuses Supportive, team-oriented environment Ready to Build a Six-Figure Career in Automotive Sales? If you’re driven, professional, and passionate about helping customers find the perfect vehicle, APPLY TODAY and join Brooklyn Chrysler Dodge Jeep Ram — where top performers thrive and Saturdays are yours to enjoy! Job Type: Full-time Benefits: 401(k) Dental insurance Employee discount Health insurance Opportunities for advancement Vision insurance Experience: Dealership Sales: 2 years (Preferred) Ability to Commute: Brooklyn, NY 11234 (Required) Work Location: In person

Job DescriptionBenefits: • Bonus based on performance, • Flexible schedule, • Training & development Benefits/Perks • Competitive CompensationJob Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities • Receive inbound calls and place outbound calls, • Identify the reason for the customer’s call, collect relevant information, • Refer to premade scripts for a variety of customer service topics, • Create appointments.Qualifications, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectively

Job Description Overview The Fulfillment Call Center position provides courteous, gracious, on-brand customer service over the phone regarding curbside or delivery orders. Order Specialists take calls regarding products and services while troubleshooting order issues. This part-time position is based at our Sixth Avenue location (between 18th and 19th streets). What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities • Works collaboratively with the team to manage multiple calls, emails, and inquiries, • Utilized multiple proprietary programs to manage customers' orders and workflow, • Effectively manages time with inbound phone calls, and outbound calls to resolve customer issues, • Actively researches product information and shares information on product uses with customers based on feedback and testimonials, • Communicates consistently with our Fulfillment team to astonish our customers with timely resolution to customer issues, • Coordinates return deliveries from customers and processes them for credit to customers, • Consistently arrives promptly to work the assigned schedule, • Responsible for maintaining discretion related to all confidential/sensitive company and customer information, • Performs other requested tasks and duties, • Will be trained in Fulfillment processes such as pulling and packing orders We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life. Here's a peek at what you can expect: • Rewarding pay to recognize the value you bring to the team. Starting at $17.00 an hour, up to $18.00 an hour., • Competitive health, dental, and vision plans to keep you and your loved ones well., • 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity., • Unique "1equals3" website for easy access to your benefits information and company updates., • We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best. For our full-time associates, we offer even more: • Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)., • Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program., • Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes., • Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!)., • Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions., • Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages. But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference. Qualifications What You Bring To Us • You love to engage with people. You’re the person who strikes up a conversation and makes a connection., • You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication., • People say you have a heart for service. For you, it’s about learning what a customer truly needs and offering suggestions., • You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience., • You take pride in your work. It’s your store!, • You love checklists. You like to stay busy, balance priorities and utilize your organizational skills., • You understand retail is an ever-changing industry and remain flexible with your schedule., • You want to delight the people around you and can’t wait to share that at The Container Store!, • You are at least 18 years of age The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices

Job DescriptionDescription Position: Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our customer support team. As a Call Center Agent, you will be the first point of contact for our customers, responsible for answering inquiries, resolving issues, and delivering a high-quality customer experience. The ideal candidate will be empathetic, patient, and proficient in handling a high volume of inbound and outbound calls. Key ResponsibilitiesCustomer Support: • Handle inbound and outbound calls professionally and courteously., • Answer customer questions, resolve complaints, and provide appropriate solutions in a timely manner. Problem Solving: • Identify customer needs and clarify information by conducting thorough problem analysis., • Offer alternative solutions when necessary, aiming to achieve first-call resolution. Communication: • Maintain a positive, empathetic, and professional attitude toward customers at all times., • Escalate unresolved issues to appropriate teams or departments. Product Knowledge: • Develop a comprehensive understanding of the company's products, services, and policies., • Keep updated on any product or policy changes to ensure accurate information is shared with customers. Documentation: • Accurately log all call details, interactions, and customer information into the company's CRM system., • Prepare reports or summaries of customer interactions and outcomes. Skills, Knowledge and Expertise • High school diploma or equivalent (Bachelor’s degree preferred)., • Strong verbal and written communication skills., • Ability to multitask and prioritize in a fast-paced environment., • Proficient in using computers, CRM software, and other call center tools., • Excellent problem-solving skills and patience. Benefits • Comprehensive health, dental, and vision insurance., • Paid time off and holidays., • Retirement plan with company match., • Professional development opportunities., • Fun and creative work environment.

Job Description WE ARE CURRENTLY SEEKING OUTBOUND CALL CENTER REPRESENTATIVES WITH SALES EXPERIENCE FOR OUR SHEEPSHEAD BAY OFFICE. WE ARE GROWING FAST AND NEED MORE REPS. WE NEED INDIVIDUALS WITH A PRO-ACTIVE PERSONALITY AND A DRIVE TO SUCCEED. THE PAY IS HOURLY, WITH BONUSES GIVEN EVERY DAY!! VERY FLEXIBLE SCHEDULES, PERFECT FOR HIGH SCHOOL SENIORS, AND COLLEGE STUDENTS. THE OFFICE ENVIRONMENT IS FUN AND COMPETITIVE! IF YOU ARE AN INDIVIDUAL WHO HAS RAISED MONEY FOR POLICE, FIREFIGHTER, AND OTHER CHARITIES, THEN WE DEFINITELY WANT TO HEAR FROM YOU TODAY!!! WE ARE LOCATED IN THE HEART OF SHEEPSHEAD BAY AND ARE EASILY ACCESSIBLE BY THE B3, AND B49 BUS AND ALSO THE "Q" TRAIN. TO BE CONSIDERED FOR THIS JOB YOU MUST: *HAVE A CLEAR SPEAKING VOICE AND SPEAK ENGLISH FLUENTLY *BE ABLE TO WORK A MINIMUM OF 20 HRS A WEEK AND 1 WEEKEND SHIFT *PREVIOUS EXPERIENCE IN PROFESSIONAL FUNDRAISING IS A BIG PLUS! *CAPABLE OF HANDLING A LARGE VOLUME OF PHONE CALLS IF YOU FEEL THAT THIS IS THE RIGHT OPPORTUNITY FOR YOU, WE WANT TO HEAR FROM YOU!!!

Customer Service & Sales Representative \n \n About the Role \n eWe are seeking a motivated and people-oriented Customer Service & Sales Representative to join our growing team. This role combines customer support, relationship building, and sales execution to deliver an exceptional customer experience while helping drive company growth \n .The ideal candidate is energetic, professional, and confident communicating with customers in both service and sales-focused conversations. If you enjoy working in a fast-paced environment, solving problems, and helping customers find the right solutions, we’d love to hear from you \n \n . \n Responsibilities \n • Provide outstanding customer service and support to new and existing customers \n • Handle inbound and outbound customer communications via phone, email, and text \n • Educate customers on products, services, and promotions \n • Identify customer needs and recommend appropriate solutions \n • Build and maintain strong customer relationships \n • Resolve customer concerns in a professional and timely manner \n • Accurately document customer interactions and account updates \n • Meet individual and team performance goals \n • Collaborate with internal teams to ensure a positive customer experience \n \n Qualifications \n • Previous customer service, sales, retail, hospitality, or call center experience preferred \n • Strong communication and interpersonal skills \n • Comfortable speaking with customers and handling objections \n • Ability to multitask and stay organized in a fast-paced environment \n • Positive attitude with a strong work ethic \n • Coachable and eager to learn \n \n What We Offer \n • Competitive pay plus performance-based incentives \n • Growth and advancement opportunities \n • Ongoing training and mentorship \n • Supportive and team-oriented environment \n • Full-time scheduling options \n \n If you are driven, customer-focused, and ready to grow your career in customer service and sales, we encourage you to apply today.

Job Description Role: CSR 2 – Client Support Role: CSR 2 – Client Support, Bilingual (English/Spanish) Pay: -$18.00/hour – Monolingual -$19.00/hour – Bilingual (English/Spanish) Assignment: Ongoing assignment (TEMP) Location: Remote / Work From Home (Must reside in New Jersey- FOR NEW JERSEY APPLICANT ONLY) Schedule: Training Schedule: -Monday – Friday, 8:00 AM – 4:30 PM Eastern -3-week training period -Candidates must remain on camera throughout training and nesting Hours of Operation: -Monday – Friday, 8:00 AM – 5:00 PM EST Equipment: Bring Your Own Device (BYOD) per specs in attached BYOD Technical Requirements document. In addition, a second monitor is required. -Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider. -Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app. What you'll do: -Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives. -Provide general information regarding health insurance coverage through the Marketplace. -Assist individuals and families with completing health insurance applications. -Build and verify tax households, household income, and eligibility information. -Explain Marketplace eligibility determinations and enrollment options. -Enroll consumers into qualified health plans. -Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests. -Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements. -Track and document all customer interactions using applicable systems. -Fulfill requests for materials through mail, email, or electronic download. -Coordinate translation services for non-English-speaking callers as needed. -Escalate complex issues to the appropriate support teams for resolution. -Attend required meetings, trainings, and ongoing educational sessions. -Maintain current knowledge of Marketplace programs, policies, and systems. -Perform additional duties as assigned by management. Requirements: -High School Diploma, GED, or equivalent required. -Associate degree or higher preferred. -Minimum of 6 months of customer service experience. -Strong telephone and data entry skills. -Excellent written and verbal communication skills. -Strong organizational and interpersonal skills. -Ability to work efficiently in a fast-paced environment. -Ability to manage multiple complex tasks simultaneously. -Ability to work independently and as part of a team. -Experience using computers, phone systems, and headsets preferred. -Previous customer service or call center experience preferred. -Bilingual Spanish/English is a plus. -Must be able to maintain full attendance during training and nesting periods. -Must be comfortable being on camera throughout all training sessions. -Must have a reliable home office setup that meets equipment requirements. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1148 \nCompany Description This company offers growth and a great group of people to work with. This company offers growth and a great group of people to work with.

Job Description Position Title: Bilingual Call Center Representative Status: Temporary through mid-September. Possible Permanent. Location: On-site, Greenpoint, Brooklyn 11222 Hours: Mon – Fri, 10:00 am – 6:30 pm Pay: $22/hr Screening process: Candidates will take assessment tests. Reading Comprehension (ability to follow written procedures and operational guidelines) Grammar & Written Communication (accuracy in logging notes and message documentation) Candidates must pass a background check, a medical clearance, and a drug screening. Training: All selected candidates will spend their first 3 to 4 weeks training together Job Summary: We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our customer service team. This role is essential in providing exceptional service to our Spanish-speaking customers. The ideal candidate will possess strong communication skills, a passion for helping others, and the ability to handle customer inquiries effectively. Must have a background in customer service, ideally experienced in managing high-volume phone calls and resolving conflicts efficiently. Candidates should be fully aware that this is a bus transportation company located at an active transit depot. The environment is highly dynamic, busy, and operational. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations. Representatives of the Call Center team answer and address incoming calls from community members with a range of questions and concerns. Will provide generalized feedback, provide comprehensive information, check bus locations, take notes, and record discrepancies. Essential functions Responsible for thorough records and rapid response time. Will often troubleshoot issues by providing callers with information from Customer Service. Utilize technology systems via phone and email. Answers incoming phone calls from parents, guardians, school officials and their staff, community members, or others as needed; responds to received inquiries, concerns, or complaints in a timely and appropriate manner. Responsible for email communication in the same fashion as phone services; provides callers or emailed inquiries with a rapid response with detailed information and guidance. Research required information using available resources, including technology capability, Customer Service Representatives, Field Supervisors, Routers, or others as needed. Thoroughly listens to callers' inquiries and provides information in a professional and sincere tone and direction. Enters caller information and call details into the incident management tracking system; may be required to provide call logs as needed; records comments, inquiries, complaints, and actions taken. Identifies escalating priority issues and reports situations to leadership as soon as possible. Re-routes inbound calls to the appropriate resources, as needed; keep an updated organization call list and chain of command. Follows up on complicated customer calls where required. Completes call notes and call reports as necessary; updates as needed. Obtains and evaluates all relevant data to handle complaints and inquiries. Ensures full comprehension of GPS bus tracking software and other available tools in order to provide accurate and up-to-date information to callers. Manage the administration of the first step by getting information to whom it needs to go; communicates and coordinates within internal functions, including routing and financial departments. Responsible for completing all necessary training, including de-escalation and customer service techniques. Perform other duties as assigned and directed. Required Qualifications 1 year of experience as a Call Center Representative for a large organization and/or 1 year of demonstrated experience in a general customer service role may suffice for the right candidate. Hold a High School Diploma or equivalent. Established experience in complaint resolution and incident management. Proven ability to improve procedures and operations. Experience with data collection and sorting. Experience with customer outreach methods. Strong written and verbal communication skills, including bilingual fluency and multilingual speaking and writing, are seen as a plus. Demonstrate ability to work a flexible schedule. Multilingual speaking and writing skills are a plus. Bilingual fluency, computer literacy, and the ability to multitask (typing and navigating systems while speaking with callers). Benefits: We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both. EOE: We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

Job DescriptionDescription: Position Summary The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals. Key Responsibilities Team Leadership & People Management • Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals., • Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback., • Assist with onboarding and training of new representatives, including shadowing and ramp-up support., • Help build and manage staff schedules, including breaks, shift coverage, and time-off requests., • Conduct or support one-on-ones, performance check-ins, and informal coaching conversations., • Identify skill or knowledge gaps and coordinate additional training or coaching as needed., • Support the Manager with performance documentation, corrective action, and recognition of top performers., • Help foster a positive, accountable, and customer-focused team culture. Frontline Customer Service & Escalations • Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team., • Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve., • Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction., • Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits., • Step in to help manage call volume during peak periods, staffing shortages, or system issues. Core Competencies • Leadership & Coaching — able to motivate and develop others while leading by example on the phones., • Communication — clear, patient, and professional with both customers and team members., • Problem-Solving & Judgment — makes sound decisions on escalations and exceptions., • Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day., • Accountability — holds self and team to service, quality, and attendance standards. Working Conditions • Call center / office environment; extended periods on the phone and at a computer., • Hybrid - New York, Los Angeles or Bay Area, • May require flexibility for peak season, overtime, or schedule changes. Physical Requirements Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds. Requirements: Qualifications Required • 2–3 years of customer service experience in a phone-based/call center environment., • Some prior experience in a lead, senior rep, or informal supervisory capacity., • Strong verbal communication skills and a professional, customer-first phone manner., • Demonstrated ability to de-escalate and resolve difficult customer interactions., • Basic proficiency with call center software, CRM systems, and standard office software., • Ability to multitask between handling calls and supporting team members., • Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable]. Preferred • Prior title of Lead, Senior Representative, or similar., • Experience with workforce management/scheduling tools., • Familiarity with quality monitoring and coaching frameworks., • High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Job DescriptionRole Summary Are you an empathetic, solution-minded communicator who loves making a positive difference in patients' lives? We are seeking a dedicated Advocate I to join our dynamic contact center hub! In this key support role, you will be responsible for providing exceptional service across inbound and outbound customer support assignments. Whether answering incoming calls, scheduling clinical appointments, processing authorizations, or managing patient inquiries, you will serve as a vital link connecting patients, families, healthcare providers, and team members. If you thrive in a fast-paced, patient-centric environment and enjoy multi-tasking alongside a collaborative, mission-driven team, this role offers an inspiring opportunity to grow and succeed. Duties & Responsibilities Answer incoming phone calls, emails, and contact requests coming into the hub expeditiously and professionally. Appropriately screen, transfer, resolve, and dispose of calls while adhering to all process and documentation standards. Review, process, schedule, and authorize orders according to department protocols. Ensure appropriate and timely documentation of all updates, encounters, and communications in source systems as outlined by department protocols. Effectively coordinate the scheduling of patient appointments, including troubleshooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers), and meeting turnaround times outlined in scheduling protocols. Respond to questions and inquiries regarding authorization status and requirements. Provide eligibility status and benefit information for patients. Collect, update, and verify patient and provider information as required. Address both patient and provider inquiries, escalating to management when appropriate. Conduct appointment confirmations and reminders as outlined by department protocols, updating appointment records accordingly. Maintain current and accurate records of all scheduled appointments, including times and outcomes (e.g., appointment occurred, reasons for rescheduling). Troubleshoot and resolve basic issues independently, escalating to management when necessary. Complete all required documentation in a timely and accurate manner. Protect privacy and maintain strict confidentiality of all company procedures and information regarding team members, patients, and families. Follow all company policies and procedures and participate in required Quality Improvement activities, staff training, and team meetings. Communicate regularly with supervisors and the team regarding workload and priorities. Timely complete all mandated trainings, education, and occupational health screenings as needed. Exercise flexibility in performing assignments as business needs evolve. Required QualificationsEducation & Experience High School Diploma or GED Equivalency. Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed. Experience utilizing telephony platforms such as Genesys. Knowledge, Skills & Abilities Outstanding customer service orientation, especially in telephone and written communications. Excellent and accurate data entry skills and experience using multiple software platforms. Strong problem-solving skills and persistence in the face of challenges. Excellent organizational, multi-tasking, and communication skills. Ability to work independently with minimal supervision and prioritize effectively in a fast-paced environment. Experience and competency working with people from diverse backgrounds and cultures. Commitment to unlocking the full potential of vulnerable seniors. Flexibility with work hours and adaptability to evolving duties. Must reside within driving distance of the local branch. Desired Qualifications Minimum of one (1) year of experience working in a healthcare or specialized senior care setting. Bilingual fluency in English and Spanish (verbal and written). Location and Work Type Work Type: Full-Time Contract Position (40 hours per week; 6-month assignment). Work Setting: Hybrid Schedule: Monday through Friday, 9:00 AM – 5:30 PM PST.

Job DescriptionPosition Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As a leader in payment integrity solutions, we provide DRG Validation, Cost Outlier, and Readmission Review services to healthcare clients nationwide. Under the direction of Customer Service leadership, the Customer Service Representative is responsible for responding to customer inquiries, researching and resolving issues, supporting medical record retrieval activities, and ensuring a high level of service to clients, providers, and members. This position requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while maintaining HIPAA compliance. Location: One Seaport Plaza, 199 Water Street, 27th Floor, New York, NY 10038 Schedule: Monday – Friday, 9:00 AM – 5:00 PM Primary Responsibilities • Answer incoming customer calls and respond to email inquiries in a professional, accurate, and timely manner., • Research customer concerns and provide appropriate information and resolution., • De-escalate customer issues and coordinate with internal departments as needed., • Review customer and client accounts and provide updates regarding claim audits, review statuses, and related inquiries., • Conduct outbound calls to providers to request medical records and supporting documentation required for review., • Verify provider contact information and ensure proper handling of confidential and protected information., • Assist users with navigating company websites, portals, and communication platforms., • Document customer interactions and maintain accurate records within company systems., • Transcribe and enter call-related information as required., • Collaborate with internal teams to improve customer service and operational efficiency., • Maintain compliance with HIPAA and all company privacy and security requirements., • Perform additional projects and duties as assigned. Qualifications • High school diploma or equivalent required., • Customer service, call center, healthcare administration, or related experience preferred., • Previous experience handling medical records required., • Knowledge of HIPAA privacy and security requirements., • Familiarity with healthcare claims processing, claim auditing, DRG Validation, Cost Outlier Reviews, and Readmission Reviews preferred., • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel., • Strong verbal, written, interpersonal, and customer service skills., • Excellent problem-solving, organizational, and time management abilities with the ability to manage multiple priorities independently., • Ability to maintain professionalism, confidentiality, and attention to detail in a fast-paced environment., • Ability to remain seated for extended periods and perform frequent computer, telephone, and data-entry tasks in an office environment. Why Work at MedReview At MedReview, you'll be part of a team dedicated to improving healthcare through accuracy, accountability, and clinical excellence. Our employees make a meaningful impact by helping healthcare organizations improve payment integrity and drive better outcomes, while working in a collaborative environment that supports professional growth, innovation, and continuous improvement. We offer competitive compensation, comprehensive benefits, and the opportunity to build a rewarding career with an industry leader. Compensation & Benefits Hourly Rate: $24.10 per hour Actual compensation will be based on qualifications, experience, skills, and business needs. Eligible employees may participate in MedReview's benefit programs, including: • Medical, Dental, and Vision Insurance, • 401(k) Retirement Plan, • Life and Disability Insurance, • Paid Time Off and Company Holidays, • Flexible Spending Accounts (FSA), • Employee Assistance Program (EAP) MedReview is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and making employment decisions without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. Powered by JazzHR tXr6Nkp7yp

Auction Call Center Representative.Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activitymaking critical outbound calls, delivering clear info, and keeping everything on track.About the Company: This is a full time role with a partne

We are seeking a customer-focused Call Center Representative to provide exceptional service and support to our shareholders. Previous call center experience; financial industry experience, including stock transfer, a plus but not required. This role involves managing inbound and outbound calls, addr

Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations. Enters caller information and call details into the incident management tracking system; may be required to pro

At Prosper AI, we're pioneering the most advanced conversational AI agents tailored for the healthcare industry. Since our founding, we've successfully onboarded dozens of major customers, empowering hospitals and multispecialty clinics to get paid faster and more efficiently, through streamlined revenue cycle management. Our AI agent, Paige, handles tasks like eligibility checks, prior authorizations, claim status follow-ups, and patient scheduling, reducing costs by over 50% for medical billing teams. We've raised a total $35M Series A from top investors like a16z (Github, Slack), Base10 (Figma, Notion), YC (Stripe, Airbnb) and Emergence (Salesforce, Zoom). We are trusted by innovative healthcare organizations, and are reshaping a $4T industry. Prosper AI is building the category-defining AI workforce for healthcare operations. We are now expanding deeper into enterprise health systems and looking for an exceptional Account Executive to help lead that motion. This is a high-ownership role for someone who wants to do more than carry a quota. You will help define how Prosper wins in large health systems: shaping our GTM strategy, landing early flagship customers, and helping turn an emerging enterprise motion into a repeatable engine. You'll work directly with company leadership and some of the largest healthcare organizations in the country, helping operational leaders rethink how patient access, scheduling, contact centers, and revenue cycle workflows are run in an AI-first world. This role is ideal for someone who thrives in ambiguity, knows how to navigate complex enterprise organizations, and enjoys building from zero. • Develop and execute a named-account strategy focused on regional and national health systems., • Create net-new pipeline through outbound prospecting, executive networking, events, referrals, and strategic account activation., • Build relationships with operational and technology stakeholders across patient access, ambulatory operations, contact centers, digital transformation, IT, and executive leadership., • Multi-thread effectively across Operations, IT, Security, Finance, Procurement, and Executive sponsors., • Own the full enterprise sales cycle from initial outreach through signed agreement and rollout planning., • Lead discovery, ROI analysis, solution positioning, pilots, procurement, legal review, and executive alignment., • Run disciplined deal processes with clear next steps, stakeholder mapping, and Mutual Action Plans., • Navigate InfoSec, HIPAA, procurement, and governance reviews with urgency and professionalism., • Work closely with Product, Solutions, and Leadership teams to shape implementation strategy and ensure successful deployments., • Help refine positioning, packaging, pricing, and enterprise messaging based on market feedback., • Bring structured insight on competitive dynamics, ICP expansion, and operational workflows emerging across the market., • 7–12 years of experience in enterprise healthcare sales., • Strong track record of selling into health systems, IDNs, or large provider organizations., • Experience closing complex enterprise software or services deals with multi-stakeholder buying committees., • Proven ability to self-source pipeline and open strategic accounts from scratch., • Comfortable navigating long enterprise cycles while maintaining urgency and deal momentum., • Excellent executive communication and presentation skills., • Experience in patient access, contact center, scheduling, revenue cycle, or healthcare operations., • Familiarity with major healthcare technology ecosystems including Epic, Oracle Health/Cerner, athenahealth, Genesys, NICE, Five9, or Cisco., • Experience selling AI, workflow automation, or operational technology into healthcare organizations., • Strong understanding of operational KPIs such as abandonment rate, wait times, scheduling conversion, staffing utilization, and call-center performance metrics., • Experience managing pilots and outcome-based enterprise deployments tied to measurable ROI., • Builder mentality: excited to create the playbook, not inherit one., • High agency and accountability., • Strong operational rigor and disciplined execution., • Curious, competitive, and resilient., • Comfortable operating in fast-moving startup environments., • Motivated by winning large, strategic customers and helping shape a category.

Advance your career as a senior technical leader delivering Kinaxis integration and planning solutions for complex supply chain transformations. In this role, you will lead technical architecture, data integration, configuration, testing, and deployment activities that improve client planning capabilities and business performance. You will work across cross-functional teams to translate business requirements into scalable solution designs and guide delivery from design through implementation. Work you'll do As a Specialist Master, Strategy, Growth & Transformation on the US Supply Chain & Network Operations team, you will be responsible for: • Lead the technical design and delivery of Kinaxis integration solutions across inbound and outbound planning processes., • Design, build, and deploy integrations to validate, transform, and load data for integrated business planning and analytics., • Facilitate client sessions to define technical requirements, assess source data, and recommend solution approaches., • Configure and optimize Kinaxis data structures, linkages, and load processes to support planning performance and reliability., • Develop testing strategies, resolve issues, and drive documentation, automation, and knowledge transfer across delivery. A successful candidate would possess these skills: • Ability to work independently and collaborate as part of a team, • Effective written and verbal communication skills, • Meticulous attention to detail and quality of work product, • Ability to build and sustain professional relationships, • Ability to lead projects or workstreams, • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment, • Strong interpersonal skills and professional demeanor, • Ability to meet deadlines, • Ability to mentor and provide clear guidance to others The team We collaborate with clients to address their most complex operational challenges across the entire supply chain, from procurement to manufacturing and customer delivery. By leveraging real-time data and analytics, our team helps organizations gain critical insights and remain competitive in a fast-paced, interconnected market. We modernize supply chains by implementing artificial intelligence, machine learning, and connected products to transform them into strategic organizational assets. By designing integrated solutions that align customer demand, supply chain assets, and working capital, we enhance service levels, efficiency, and financial outcomes for both shareholders and customers. Qualifications Required: • 5+ years of experience in supply chain planning and enterprise resource planning (ERP) integration, • 3+ full life cycle implementations of supply chain planning projects, including technical design leadership for inbound and outbound processes, • 3+ years of experience using Kinaxis RapidResponse as an Integration Architect or Consultant, • Experience with middleware for enterprise integrations, • Bachelor's degree in Data Science, Computer Science, or Computer Information Systems, • Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve., • Limited immigration sponsorship may be available. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

The Customer Care Coordinator provides outreach and support to ensure all our client's Medicare members have access to the care they deserve. You will navigate their members through their health care and benefits, and connect the dots between their provider network, health plan operations, and supplemental vendors. You will be alongside our members every step of the way to ensure they are never alone in their healthcare journey. This is a role for a passionate and experienced customer service representative who understands the meaningful contribution they make to our members' healthcare outcomes. We are looking for Bilingual Speaking Customer Care Coordinators that are proficient in Korean, Cantonese or Mandarin. Essential Duties and Responsibilities: • Understand procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries; serve as a "subject matter expert" in the healthcare experience that our members navigate daily, • Be a representative that provides outbound and inbound support via the phone at a fast pace., • Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to resolution. You understand that every customer is different and can move swiftly towards a resolution., • Manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed, • Collaborate with our partners including but not limited to other departments, supplemental benefit vendors, and provider network to facilitate the member experience., • Excel in customer service and contribute to a culture of going "above and beyond" to ensure the highest level of member satisfaction. Minimum Requirements for the position: • Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization., • Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance., • Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations., • Basic understanding of Microsoft Office Products; Word, Powerpoint, Excel, etc., • Computer literate, typing 40+ words per minute. What will earn you brownie points? • Experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations, • Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits, • Outbound call center experience which may include welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution, • Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar) This position will pay $18 - $23 an hour depending on experience. The role is eligible for overtime.

At The Treetop, we believe every child deserves compassionate, individualized support to help them grow, build meaningful skills, and thrive. We partner closely with families, providers, and communities to deliver high-quality, child-centered ABA therapy rooted in strong clinical care and connection. We're looking for a hungry, no-excuses operator to join our growth team out of Inwood. This isn't a role for someone who wants a script and a swivel chair it's for someone who's grinded before, knows what it feels like to sprint on a project until it's done, and wants to build a career inside a fast-growing company surrounded by entrepreneurs who move fast. No ABA background required. What we need is hustle, hunger, and the instinct to figure things out. Your mission As a Business Development Associate, you'll sit at the center of how The Treetop finds, wins, and grows relationships that turn into families served. One week that might mean working a lead list hard until every call is made; the next it might mean driving out to a clinic to sit face-to-face with a provider and earn their trust. You'll wear whatever hat the business needs that day. On this journey, you will: • Work and convert lead lists outbound calls, follow-ups, and persistence until doors open, • Travel on-site to clinic locations to build and grow relationships with doctors and referral partners in those areas, • Support whatever growth initiative is in motion, from provider outreach to new project sprints, • Move fast on incoming opportunities so nothing sits and goes cold, • Partner closely with intake, clinical, and leadership teams to keep things moving, • Track your activity and results so we can see what's working, • Take on new responsibility as you prove yourself this role grows with you

Full time and Part time positions avaiable as a Call Center Representive or Telemarketer Performance Based: Make from $11.00 per hour to $20.00 per hour with weekly and monthly bonuses and commissions. REQUIREMENTS: Passion to provide phenomenal service to all potential customers via outbound calling Ability to set appointments with thorough explanation of a product MUST BE OKAY WITH HEAVY PHONE WORK MUST MAKE 200+ CALLS DAILY Ability to gain instant rapport with people over the phones Job Types: Part-time, Commission Experience: Telemarketing: 1 year Appointment Setting: 1 year Sales: 1 year Customer Service: 1 year

Full time and Part time positions avaiable as a Call Center Representive or Telemarketer Performance Based: Make from $11.00 per hour to $20.00 per hour with weekly and monthly bonuses and commissions. REQUIREMENTS: Passion to provide phenomenal service to all potential customers via outbound calling Ability to set appointments with thorough explanation of a product MUST BE OKAY WITH HEAVY PHONE WORK MUST MAKE 200+ CALLS DAILY Ability to gain instant rapport with people over the phones Job Types: Part-time, Commission Experience: Telemarketing: 1 year Appointment Setting: 1 year Sales: 1 year Customer Service: 1 year

Our team's mission is to deploy AI agents to transform how patients and doctors connect. We believe healthcare shouldn't be defined by missed calls, endless waiting lines, and overwhelmed staff. Patients and professionals deserve better. Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on what matters most: care. Already trusted by 3500+ providers, we're transforming the patientprovider relationship, one call at a time. Want to shape the future of healthcare? Join us! Discover our company culture and values Here is a product Demo Meet the team Article on our seed round of 5,5M$ Join Vocca as our Founding Account Executive to launch and scale our US revenue engine. You will own the full sales cycle end-to-end, with a clear focus on healthcare groups and multi-site provider organizations. An AI voice agent that answers every patient call instantly, schedules and reschedules appointments, triages urgency, and reduces missed calls. A production-ready product already used daily by thousands of providers. A solution that delivers clear outcomes for healthcare operators: higher appointment capture, lower call abandonment, less front-desk overload, and a better patient experience. First 30 Days Become fluent in our product, ICP, positioning, and the US buying process for groups (operations, clinical leadership, IT, finance). Run your first outbound sequences, discovery calls, and demos. Coordinate with Ops to start onboarding the first US customers from day one: kickoff, setup, training, and go-live. Close your first simple wins and document learnings. By 90 Days Build a consistent pipeline with 30+ active opportunities across stages. Create and iterate US-ready messaging, call scripts, and email/LinkedIn sequences. Coordinate closely with our Ops and Product teams to ensure smooth deployments and strong early outcomes. Bring back field insights to shape product and roadmap (objections, workflows, integration needs). By 612 Months Lead complex, multi-stakeholder deals for healthcare groups (multi-site, multi-specialty, security and integration reviews). Help define our US sales playbook (ICP, MEDDICC-style process, pricing/packaging, ROI story, procurement). Own strategic accounts end-to-end, including expansion and renewals. Contribute to scaling the team (interviewing, onboarding, coaching). You are a great fit if you: Have 3+ years of B2B SaaS sales experience (SDR, AE, BizDev), ideally with full-cycle closing. Can run discovery, demos, and negotiation with rigor, and close mid-market to enterprise deals. Are comfortable with outbound (calls, email, LinkedIn) and can create pipeline from scratch. Thrive in a startup environment: fast, demanding, iterative, high ownership. Love being close to customers and turning feedback into execution. It is a strong plus if you: Have sold into healthcare provider organizations (multi-site groups, MSOs, DSOs, health systems) or adjacent health tech. Have experience navigating security/compliance and integration stakeholders. Have used tools like Attio, Notion, Slack, Apollo (or equivalent). Have an existing network in US healthcare operations. A product already in production with strong customer love in a fast-growing market (healthcare automation + voice AI). A true 0?1 US GTM role with high ownership and impact. Direct exposure to founders and leadership, with fast iteration loops. Competitive compensation with meaningful upside (equity). Compensation: We offer a competitive package commensurate with experience typically $180,000$240,000 OTE. For an exceptional profile, we have flexibility. We're transparent about comp early in the process just ask. Founding team equity Comprehensive health coverage: medical, dental, and vision insurance. Employer-sponsored plans: Vocca contributes to the base plan, with partial support for dependents. Retirement savings: access to a 401(k) plan. Flexible time off: unlimited PTO, including vacation, holidays, and sick days. Professional expenses: work-related expenses reimbursed in line with Vocca's company policy. Location: New York office, city center Initial screen (30 min) recruiter call to assess background, motivation, and fit CEO interview (45 min) strategic conversation with Eliott (CEO & Co-founder) on past experience, founder mentality, ICP thinking, and commercial instincts Business case debrief + role play (60 min) present your case, then run a live cold call or demo simulation Meet the team Reference checks two professional references focused on autonomy, execution, and impact Offer We aim to keep the process within 30 days. You'll receive continuous feedback throughout. An entrepreneurial adventure, with a supportive, high-energy, execution-focused team A product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI) A scaling phase, with everything still to build Real responsibilities from day one If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? We'll be thrilled to receive your application!

Full time and Part time positions avaiable as a Call Center Representive or Telemarketer Performance Based: Make from $11.00 per hour to $20.00 per hour with weekly and monthly bonuses and commissions. REQUIREMENTS: Passion to provide phenomenal service to all potential customers via outbound calling Ability to set appointments with thorough explanation of a product MUST BE OKAY WITH HEAVY PHONE WORK MUST MAKE 200+ CALLS DAILY Ability to gain instant rapport with people over the phones Job Types: Part-time, Commission Experience: Telemarketing: 1 year Appointment Setting: 1 year Sales: 1 year Customer Service: 1 year

Position Summary Position Summary As a CoVentures Deal Associate, you work in close partnership with a Deal Lead to drive their book of CoVentures opportunities forward. Deal Associates typically support each Deal Lead and act as the analytical and execution engine that lets the Deal Lead operate in market. Recruiting for this role ends on 08/31/2026. Work you’ll do You own the analytical, operational, and execution work that moves deals from sourcing through diligence and into structuring — including market research, financial modeling, target company analysis, materials development, and coordination across enabling functions. You are a heavy user of the team's agentic operating system, and you act as product manager for an agentic workflow domain assigned by your Deal Lead, evolving how that domain operates as connectors and infrastructure come online. This is a high-leverage role for a deal associate practitioner with strong strategic and quantitative chops who wants to learn deal-making by doing — running diligence, building business cases, sitting in pitches, and watching deal structures get architected in real time. Sourcing and qualification of potential deals Deal execution and diligenceMaterials and pitch developmentPipeline ownership and sourcing support The successful candidate would possess these skills: Ability to own pitch narrative from concept through executive-ready artifact, spanning verbal story arc and interactive visual deliverables; iterate with the Deal Lead balancing accuracy, brand standards, and audience calibrationTranslate complex business model trade-offs (GTM vs. product/BPaaS framing, licensing vs. exclusivity, equity vs. revenue share) into clear decision-ready options for senior leadershipSurface inbound opportunities and source outbound targets from market intelligence, alliance intel, and VC portfolio scanning; build target lists for Deal Lead reviewDemonstrated ability to operate under ambiguity and tight time constraintsComfort coordinating across enabling functions and senior stakeholders without direct authorityInitiative and curiosity — willingness to take initiative on diligence, sourcing, and analysis without being directed at every stepActive user of Claude and agentic tooling; readiness to act as PM for an agentic workflow domainHands-on experience with financial modeling for complex deal structuresFamiliarity with emerging technologies (AI/GenAI/Agents, data platforms, SaaS products) and how they shape business cases Qualifications Required: 2+ years of constructing financial models, market sizing models, and structured analyses with limited oversight4+ years producing executive-ready materials in slide and document format5+ years of relevant professional experience in strategy, innovation, corporate development, M&A, venture investing, or related analytical-and-execution rolesAbility to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve.Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: MBA or other advanced degrees in business, finance, innovation, or technology4+ years prior experience in strategy consulting, investment banking, corporate development, venture investing, or a similar analytical-and-execution roleBackground working with or within startups, new ventures, or innovation labsInternational experience and/or ability to operate effectively in cross-cultural contexts The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500-$265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 361004 Job ID 361004 Strategy, Growth, and Transformation | Enterprise Strategy and GrowthSame job available in 30 locations

New York Office Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. About the Team Aircall's Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consulting, project leadership, and AI adoption strategy. You don't need to be a full-time software engineer, but you should be fluent in APIs, very confident managing technical projects, and eager to continuously learn, build, and scale new models that empower both customers and teammates. About the Role As a Forward-Deployed Engineer, you'll own the end-to-end delivery of technically sound, low-code AI solutions for Aircall customers. You'll design, implement, and operationalize workflows that connect the AI Agent with CRMs, help desks, and communication tools. You'll also play a key role in driving team upskilling, building reusable frameworks, and leading cross-functional initiatives that improve how Aircall deploys AI at scale. This is a hands-on role where you'll translate customer challenges into scalable technical solutions, working directly with Product and Engineering to refine Aircall's platform and accelerate adoption. Please note, this is not a software engineering role. This is a hybrid, revenue driving role across Solutions Engineering, Software Engineering, Consulting, Professional Services, and Product Ownership. • Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture., • Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors., • Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements., • Configure and optimize the AI Agent defining intents, prompts, actions, guardrails, and performance metrics., • Manage complex, cross-functional deployments defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope., • Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent., • Champion continuous learning and enablement train peers, run internal workshops, and document best practices to raise the technical bar across the team., • Run global, targeted outbound campaigns within the existing customer base to generate pipeline and accelerate adoption, working closely with the customer marketing team., • Collaborate with GTM leadership to embed routines and cadences that drive accountability for new product pipeline, forecast accuracy, and performance tracking., • Own regional top-line targets for assigned products (e.g., AI Voice Agent MRR generated per area) by collaborating with AEs and AMs who hold add-on quotas., • Act as an internal product owner within the GTM functiondefining product-specific MRR strategies, coordinating cross-functional support, and ensuring Aircall delivers the leading AI-enabled communication platform., • Collaborate with Product and PMM to shape the AI Voice Agent roadmap based on customer needs, integration insights, and field learnings., • Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners., • Maintain deep awareness of AI and CX industry trends, ensuring Aircall's positioning remains competitive and insights continuously feed back into product and GTM strategies., • 0-6+ years of experience in technical consulting, solutions engineering, or integration-focused project management., • Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL) able to design and troubleshoot integrations confidently. Even better if you have experience with MCP Servers., • Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce)., • Practical understanding of AI workflow configuration, including prompt engineering, evaluation, and monitoring., • Proven ability to lead cross-functional projects, working with Engineering, Product, and Customer Success to deliver scalable outcomes., • Excellent communication and stakeholder management skills, translating between technical and business audiences., • A growth mindset constantly learning new tools, frameworks, and ways to improve the customer experience and team capability., • Nice-to-haves:, • Experience in telephony, voice, or contact center systems (SIP/WebRTC, call routing, containment, AHT)., • Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake)., • Exposure to scripting (JavaScript/Python) for light customization and debugging., • Consistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes., • Shortened time-to-first-value and increased automation adoption across SMB customers., • Reusable frameworks, models, and templates actively used by peers and partners., • Strong collaboration with Engineering and Product to enhance platform capabilities., • Demonstrated leadership in team enablement and upskilling, with measurable impact on technical excellence., • Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions $120,000 - $190,000 a year This base range is not including a quarterly bonus (20 percent) and other benefits. The actual salary offered will carefully consider a wide range of factors, including your skills, location, qualifications, and experience. Why This Role is Unique This is a role for builders, connectors, and enablers. You'll be at the intersection of AI innovation, customer experience, and scalable delivery combining technical curiosity with a consulting mindset. Every project you lead not only delivers value for customers but also strengthens Aircall's internal capability to deploy AI faster and smarter. If you're motivated by making cutting-edge technology accessible and impactful while continuously learning and helping others do the same this is the perfect next step in your career. Why join us? Key moment to join Aircall in terms of growth and opportunities Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion irrespective of

Position Summary Do you have experience advising multinational organizations on international tax matters and helping clients navigate complex cross-border issues? Deloitte’s International Tax Services practice provides compliance and consulting services to U.S. and foreign multinational clients across a broad range of industries. In this role, you will help clients address the tax implications of their international operations while identifying issues, developing analysis, and supporting planning strategies that align with business objectives.Recruiting for this role ends on 4/30/2027Work you'll doAs a Tax Manager on the International Tax team, you will be responsible for advising multinational clients on the tax implications of their international operations and supporting compliance and consulting efforts across a range of cross-border matters.Assist clients with the implementation of international tax structures and processesOversee tax computation projects for multinational clients across industriesResearch international tax issues and prepare materials to support tax planning and consulting projectsProvide leadership, coaching, and career development to engage team membersSupervise Senior and Tax Consultants on client engagementsA successful candidate would possess these skills:Skill in managing and prioritizing multiple tasks in a fast-paced and dynamic environment Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Strong relationship-building skills Ability to lead projects or workstreams Strong interpersonal skills and professional demeanor Consistent focus on meeting deadlines Mentoring others and providing clear guidanceThe teamAt Deloitte Tax LLP, our International Tax team advises multinational clients on global tax planning and compliance matters across a broad range of industries. The practice brings together professionals with experience in inbound and outbound tax, transactional analysis, compliance, supply chain and intellectual property matters, transfer pricing, and business model transformation. We work collaboratively to help clients address evolving regulatory requirements, manage risk, and align tax strategy to business objectives.QualificationsRequired:Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2-3 days per weekLimited immigration sponsorship may be availableAbility to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serveBachelor’s degree in Accounting, Finance, or other business field5+ years of experience providing tax planning services or preparing and reviewing client work with a focus on international taxationOne of the following active accreditations obtained:Licensed Certified Public Accountant (CPA) in state of practice/primary office if eligible to sit for the CPAIf not CPA eligible, one of the other designations listed below based on role requirements and business approval:Licensed AttorneyEnrolled AgentPreferred:Experience in a public accounting firm supporting international tax compliance and consulting engagements; Big 4 preferredAdvising multinational clients on international tax mattersParticipation in tax planning initiativesSupervision of tax professionals on client engagementsResearching international tax issues and preparing written tax deliverablesThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,175 to $237,375.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Information for applicants with a need for accommodation: itstax Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers Requisition code: 352378 Job ID 352378 Tax ServicesSame job available in 33 locations

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. Wealth Advisors Group (WealthAG) is a group of corporate employee advisors who provide investment solutions to mass affluent investors virtually and over the phone. The advisor will examine clients' immediate and long-term investment needs, help design solutions that best meet their individual financial goals and help grow our book of 120,000 clients. This is a team-based call center environment that delivers investment advice and guidance over the phone. The ideal candidate will be success driven with a client service attitude and the ability to deliver high touch, professional service. • Delivering financial advice and conducting reviews with clients over the phone via inbound and outbound calling activities, • Handling and executing client transaction and general customer service requests., • Prepare client reports and proposals as required, • Support other departments and independent financial advisors in their understanding of the program, • Actively participate in customer service training and other training to remain current with operational policies and procedures, • Provide regular feedback to the Management team to improve both the advisor experience and operational efficiencies, • Communicate operational and financial industry policies and procedures., • Identify new sales and asset retention opportunities, • Regularly exercise excellent business judgment, • Research and resolve advisor and client issues We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work. • Bachelor's Degree or equivalent working experience, • Series 7, • Series 63 and 65, or 66 License, • 1 years + of direct client experience within the financial services industry, • Life and Health, • Excellent telephone service/relationship management skills, • Proficient in Microsoft Office and web based applications, • Ability to assist customers in call center environment while accessing data via multiple PC lookup applications. Must have excellent PC and data input skills, • Prior financial trading experience, • Ideal candidate will have prior tele-sales experience, • Must have excellent communication skills, and strong service ethic, • Previous Experience as a financial advisor, • Prior LPL trading, financial related Service Call Center experience; or other service related job experience considered 74,250.00 - 123,750.00 The pay salary range is inclusive of base salary and potential sales incentive compensation based upon the applicable incentive compensation plan for this position. Base salary is determined on several factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Incentive compensation is dependent on achievement of goals set forth in the incentive compensation plan. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer! LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com. Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE. Information on Interviews: LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.

Job ID: 1415513233Location: New York, NY, US, 10001-8604Salary: $146,058.00Job Function: Intl Tax and Tran Svcs (ITTS)Employer: EY Global ServicesApply by: 2026-09-13Company: EYAt EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.Tax Advisor, International Tax and Transaction Tax Services (International Corporate Tax Advisory), Financial Services Office (Manager) (Multiple Positions) (1722807), Ernst & Young U.S. LLP, New York, NY. Advise clients in the financial services industry identify and analyze complex domestic and international tax issues. Focus on buy-side due diligence, structuring and cash tax modeling; sell-side tax assistance, structuring and cash tax modeling; internal restructuring; capital structure and refinancing; distressed debt and bankruptcy; and tax attribute calculations and monetization strategies. Advise clients on international tax operations, including cross-border controversy, international tax policy, international tax quantitative services, internal restructuring, and refinancing. Serve as a member of multiple client engagement teams, participating in due diligence and structuring engagements related to transactions for private equity and strategic corporate clients. Review, assess and advise clients regarding tax computations reflected in their financial models; and assist clients in the quantitative and qualitative analysis of the tax data in their financial projections for the transaction. Manage and motivate teams with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in depth technical capabilities and professional knowledge. Maintain long term client relationships and networks. Cultivate business development opportunities.Full time employment, Monday – Friday, 40-45 hours per week, 8:30 am – 5:30 pm. MINIMUM REQUIREMENTS:Must have a Bachelor’s degree in Finance, Accounting, Tax, Law, Business Administration or a related field and 5 years of progressive, post-baccalaureate related work experience in tax. Alternatively, will accept a Master’s degree in Finance, Accounting, Tax, Law, Business Administration or a related field and 4 years of related work experience in tax. Must have 4 years of experience in tax due diligence, deal structuring, and post-acquisition planning. Must have 4 years of experience with inbound or outbound transaction consulting, including international tax research, planning and/or compliance. Must have 4 years of experience working on client engagements, including engagement-related budgeting and billing, serving as a primary point of contact for clients, and escalating issues to tax partners or executives as needed. Must have at least one of the following: 1) active CPA certification; 2) sufficient coursework/experience requirements (as determined by state Board of Accountancy) to obtain CPA certification within one year of hire; 3) US State Bar license; 4) sufficient coursework/experience requirements (as determined by state Board of Law Examiners) to obtain US State Bar license within one year of hire; or 5) Enrolled Agent certification. Employer will accept any suitable combination of education, experience or training.Please apply on-line at ey.com/en_us/careers and click on "Careers - Job Search”, “See All", then “Experienced Professionals” (Job Number - 1722807).What we offerWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary for this job is $146,058.00 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The exceptional EY experience. It’s yours to build.EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.For those living in California, please click here for additional information. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".

Success Academy is seeking a highly motivated and experienced leader to serve as the executive owner of our offshore vendor-run contact center, spanning both inbound service and outbound sales/retention functions. This is a strategic leadership role: the Director sets the multi-year vision and operating strategy for the program, owns the P&L, and represents Family Care performance to senior/executive leadership while also driving the same hands-on accountability for workforce planning, budget management, training and knowledge management, quality assurance, and reporting/analytics to ensure we're providing excellent service to our families. The ideal candidate operates comfortably at both altitudes: shaping enterprise-level strategy and stakeholder relationships, and staying close enough to the operational detail to hold a vendor accountable day-to-day. They are equally fluent in service excellence and sales methodology, skilled at managing through a vendor as well as managing direct local staff, and able to translate data into forecasts, budgets, and long-range strategic decisions. You are comfortable navigating ambiguity, building systems from scratch, and moving complex work forward quickly across functions without waiting for perfect conditions. This individual will play a critical role in shaping and delivering exceptional experiences for our families at a rapidly growing organization already operating at substantial scale. • Own the multi-year strategic roadmap for the Family Care contact center program channel strategy, capacity planning, technology investment, and vendor strategy and secure executive leadership buy-in and investment., • Serve as the executive-level voice of Family Care operations in cross-functional forums, aligning the program with company-wide goals for growth, retention, and customer experience., • Own the program's P&L: full accountability for revenue/retention outcomes (outbound), cost-to-serve (inbound), and overall ROI of the partnership., • Lead contract strategy renewals, renegotiation, pricing models, and potential expansion or consolidation of partners in partnership with Legal/Procurement., • Build the business case and roadmap for new capabilities and volume prevention/reduction (e.g., AI/automation, self-service, new channels) that significantly improves the family experience., • Serve as the primary point of accountability for the offshore partner's performance across inbound and outbound lines of business., • Manage the relationship, including contract performance, SLAs/KPIs, escalations, and governance cadence (daily/weekly/monthly business reviews, plus executive/quarterly business reviews)., • Hold the partner accountable to SLAs, sales/conversion targets, quality standards, and cost commitments., • Act as the final escalation point for operational issues that vendor and internal team cannot resolve independently., • Own long-term forecasting (LTF) and short-term forecasting (STF) of contact volume across inbound and outbound channels., • Partner with the vendor's WFM team on staffing plans, scheduling, shrinkage, and intraday management to meet service levels and cost targets., • Build and own the annual operating budget for the program; track actuals vs. budget and forecast variance, and report on budget health to finance/executive leadership., • Model staffing scenarios for seasonality, campaign launches, and volume spikes (inbound) or outbound pushes., • Set the training strategy and curriculum standards for new hire onboarding, ongoing skill development, and cross-training between inbound and outbound functions., • Own the knowledge management strategy ensuring the knowledge base, scripts, playbooks, and process documentation stay current, accurate, and scalable., • Partner with the vendor's training team to certify agents on service standards and sales/persuasion techniques., • Define and own the QA framework, scorecards, and calibration process across inbound (service quality, resolution, empathy) and outbound (compliance, sales technique, persuasion effectiveness)., • Lead regular calibration sessions with the vendor's QA team to ensure consistent scoring standards., • Use QA insights to drive coaching priorities, process improvements, and, where needed, structural changes to the program., • Own the reporting infrastructure and KPI framework: service level, AHT, FCR, CSAT/NPS, conversion rate, sales per hour, cost per contact, occupancy, attrition, and more., • Deliver regular performance readouts to executive leadership, translating data into actionable insights, risks, and strategic recommendations., • Identify trends, root causes of performance and process gaps, and opportunities for improvement, and drive change FAST to significantly improve the family experience., • Bring deep expertise in outbound sales/persuasion methodology (e.g., objection handling, closing techniques, script optimization) to drive conversion and revenue outcomes., • Bring equally deep expertise in inbound service excellence (empathy-driven service, de-escalation, first-contact resolution) to protect customer satisfaction and retention., • Set the strategic balance of resourcing and investment across both functions based on enterprise priorities, and adjust that balance as business needs evolve., • Build and lead any internal team supporting the program (e.g., WFM analysts, QA specialists, vendor managers), setting goals and developing talent., • Build trusted relationships with senior stakeholders across the organization to ensure the Family Care strategy is understood and supported at the leadership level., • Represent the program in executive-level updates as needed., • 10+ years of progressive experience in call center/contact center operations, with substantial exposure to both inbound service and outbound sales., • 5+ years managing or owning an outsourced/offshore BPO vendor relationship at a strategic level (contract negotiation, executive governance)., • Demonstrated experience owning workforce management (forecasting, staffing, budgeting) and full P&L for a contact center operation of significant scale., • Experience building and running QA programs across service and sales functions., • Track record of presenting performance data and strategic recommendations to executive leadership or boards, and influencing enterprise-level decisions., • People leadership experience, including managing managers or analysts., • Experience managing a blended inbound/outbound program of comparable or larger size., • MBA or equivalent advanced degree., • Six Sigma/process improvement certification., • Strong quantitative/analytical skills; comfortable building forecasts, budgets, and performance dashboards, and translating them into strategic narrative., • Deep knowledge of contact center KPIs and WFM principles (LTF/STF, shrinkage, occupancy, SLA modeling)., • Proven sales/persuasion acumen and coaching ability for outbound teams., • Proven service excellence, orientation, and coaching ability for inbound teams., • Strong vendor management and contract negotiation skills, including experience navigating timezone and cultural differences with offshore teams., • Executive-level communication and presence; able to operate confidently with senior leadership and translate operational detail into strategy., • Proficiency with contact center platforms, WFM tools, and reporting/BI tools. Exact compensation may vary based on skills and experience. Compensation Range: $200,000 - $225,000 USD

Representatives of the Call Center team answer and address incoming calls from community members with a range of questions and concerns. Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student t

You will be working in a call center within our distribution center located in Jamaica NY. Able to perform 200 inbound and outbound calls per day. Answers inbound calls for Order delivery, responds to questions.

Call Center Sales Representative. As a Call Center Sales Representative, you'll play a key role in driving revenue by connecting customers with products and services that meet their needs. Making outbound and/or handling inbound sales calls with potential and existing customers.

Insurance Sales Representative. As a full-time Insurance Sales Representative, you will:. Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more in a work from home call center environment.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. Keep records of all conversations in our call center database in a comprehensible way. Manage large amounts of inbound and outbound calls in a timely manner.

Under the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound calls surrounding student transportation operations. Enters caller information and call details into the incident management tracking system; may be required to pro

Craniometrix is building the care infrastructure that makes living with dementia easier. When families get the right non-clinical support, everything changes: hospitalizations drop by up to 30%, patients stay home longer, and quality of life improves measurably. Medicare recently started paying for that support, which created the opening for us to build something that preserves dignity and changes lives at scale. We launched our care navigation service in July 2025, hit $8M ARR in our first year, and closed a $15M Series A to become the navigation infrastructure for dementia, and that's just the beginning. We're building for the families and patients who need it most, and we're building a place where compassion shows up in how we serve customers and how we treat each other. We're growing fast, the clinical and economic foundation is strong, and there's a ton left to build. About the Role We are seeking a Manager / Senior Manager / Director of Enrollment to lead the team that turns identified families into enrolled families. You will line-manage our team of remote enrollment specialists who call patients and caregivers, explain the GUIDE program, guide families through the enrollment conversation, and help them submit a clean, compliant Medicare application. Enrollment is the start of everything we do every family we serve in care delivery starts here which makes this one of the highest-leverage operating roles at the company. The function is up and running: we have the team, the workflow in our CRM (Carespaces), calling on DialPad, scheduling on cal and an emerging, strong use of AI for outbound outreach, call compliance, and conversion coaching. What we need now is an operational leader who takes it from good to great: lifting conversion, sharpening coaching and training, and protecting the quality and compliance of every enrollment as we scale. We're open across the Manager to Director range. If you're a strong operator ready to own a funnel and grow a team, this is a role with real upside. If you're already operating at the senior level, it's a chance to own the enrollment engine end to end. We'll calibrate level, scope, and compensation to your experience. Reporting to the VP of Operations, you will own the enrollment KPIs scheduled calls, attended calls, and converted, enrolled families and the quality that has to come with them. You will manage, coach, hire, and performance-manage a team of ~15 specialists (growing over the coming year), and partner with product, engineering, and data on the AI systems that increasingly drive the funnel. Team Leadership & Coaching • Line-manage a remote, hourly team of ~16 enrollment specialists setting the coaching cadence, running 1:1s, and building the day-to-day performance-management rhythm that keeps a distributed team engaged and accountable., • Own hiring, onboarding, training, and performance management for the team, scaling it thoughtfully as enrollment volume grows., • Build the training and call-coaching program that lifts the whole team not just the top performers using motivational interviewing and objection-handling techniques suited to a free program families have never heard of. Performance & Conversion • Own the enrollment funnel by the numbers: scheduled calls, show rate, on-call conversion, and booked-call-to-enrolled conversion and relentlessly improve them., • Diagnose where the funnel leaks and why, and design the coaching, training, and process changes that move conversion., • Set clear targets, hold the team to them, and make the funnel legible to leadership. Quality & Compliance • Own the quality of enrollment, not just the volume: ensure every enrollment is compliant with Medicare rules and that the application rejection rate stays below target., • Run a HIPAA-compliant outbound-calling operation, with proper consent and eligibility captured before any information is collected., • Build the QA and monitoring that lets you push conversion without ever trading away compliance. AI & Systems • Own the metrics for our AI outbound-calling and AI compliance/coaching systems, in close collaboration with product, engineering, and data., • Understand the workflows deeply, monitor them closely, and recommend improvements defining what "good" looks like and driving the roadmap, without needing to engineer it yourself., • Ensure Carespaces, DialPad, cal, and the AI toolkit work together to make specialists faster and enrollments cleaner. Process & Continuous Improvement • Take a functioning team from good to great through structured, continuous improvement redesign workflows, roll out changes to a live team, and prove the lift., • Identify the constraints worth fixing first, and sequence quick wins ahead of bigger bets. Cross-Functional Collaboration • Partner with Sales and Account Management, who own the partner-clinic relationships that generate patient referrals, to make sure referrals convert., • Work closely with Product, Data, Operations, and Compliance so the enrollment engine supports the whole care motion., • Represent Enrollment with rigor and credibility in cross-functional and leadership settings. You see leverage in people and systems. The team you build and coach multiplies how many families get the support they need. A tighter coaching loop that lifts the whole team is more satisfying to you than any single great call. You improve what already works. You'd rather take a functioning team and make it measurably better than stand something up from a blank page. You love finding the constraint and fixing it. You balance the number and the mission. You can push conversion hard while never losing sight of compliance, quality, or the fact that these are vulnerable families and you know the two aren't in conflict when the system is built right. You lead from the numbers. You're fluent in data, you coach against it, and you make a complex funnel legible to the people who depend on it. You foster a feedback loop. You're coachable, you iterate quickly, and both share and receive feedback freely. Experience and skills • 3 to 8+ years of total experience, including direct management of a remote, hourly, W2 call-center or contact-center team of comparable size (~15+ reps), with hiring and performance management at that scale., • A track record of owning conversion or funnel metrics and moving them you diagnose from the data, not from anecdote, and you're genuinely strong with numbers., • Demonstrated ability to coach call craft and build training that lifts a whole team, ideally including motivational interviewing, objection handling, or QA-driven coaching., • Experience running a compliant, HIPAA or other regulated industry call center operation, and owning a quality or error-rate metric alongside a conversion metric., • A clear good-to-great story: you've taken a functioning team or process and measurably improved it through coaching, training, or process change., • Excellent written and verbal communication, with the ability to make a complex funnel legible to a cross-functional team and leadership. Preferred qualifications • Healthcare, value-based care, or benefits-enrollment operations experience a member-services, patient-intake, or enrollment background is ideal., • Familiarity with Medicare-reimbursed care models (GUIDE, PIN/CHI, CCM/PCM) or comparable healthcare enrollment structures though no specific GUIDE knowledge is required., • Experience partnering with product or data teams on AI-driven or automated workflows, or running conversation-intelligence and QA tooling., • Bilingual English/Spanish, or experience running a bilingual enrollment or member-services team (a plus, not a requirement).

Reflexivity builds an AI-native investment analysis platform for institutional investors, combining trusted financial data, knowledge graphs, document intelligence, and explainable AI to surface actionable insights instead of noise. Alfred, our financial reasoning engine, helps investment teams move from question to evidence-backed analysis faster - across research, screening, portfolio insights, scenario analysis, and partner integrations. Our data squad sits at the center of some of the company's most important relationships with major partners. Reflexivity consumes partner data across pricing, M&A, corporate events, fundamentals, ownership, news, and text documents - and also packages Reflexivity capabilities back into partner products, improving their surfaces with the intelligence we have built. The PM who built this motion is leaving for business school. We are looking for a sharp, technically fluent product owner to take it over, raise the bar, and keep the system scaling. You will lead the data squad - four engineers, two Python and two Golang - and act as the day-to-day product owner for the data and product flows between Reflexivity and major partners. The work splits roughly two ways, and today it leans outbound: • Outbound, the majority of the role today: Take capabilities built inside Reflexivity and ship them into partner products. You will work closely with partner product and engineering teams to decide what to integrate, map their constraints to ours, and get production-grade functionality live inside someone else's environment., • Inbound: Keep refining how Reflexivity ingests, models, and uses partner data on our own platform. You will own data-model mapping, business logic, and the QA bar. Near-term examples include ingesting MCP servers, moving select feeds from APIs to FTPs, sharpening entity resolution and coverage universes, and continuing to find efficiencies in high-volume data workflows., • Run a working session with a partner engineering team to align on schema mapping for a new dataset, • Write a crisp spec for engineers on a corporate-actions edge case, • QA last week's release against ground truth and decide what ships versus what holds, • Partner with GTM on how to explain a coverage universe to clients, • Use AI tooling such as Cursor, Claude, or Windsurf to prototype business logic before handing it to engineering, • Make a judgment call on whether to push back on a partner ask or absorb it into the roadmap, • 3-5 years as a PM, TPM, or technical/data role with PM-shaped responsibilities. We do not need senior; we need sharp., • Genuine technical fluency. You can read schemas, reason about APIs and data pipelines, talk to engineers as peers, and write specs that backend engineers can execute without multiple clarification rounds. You will not write production code., • Comfort running external partnerships. You can lead a working session with another company's team and walk out with decisions, not vague action items. You can read the room when their internal constraints or politics are affecting the work., • High tolerance for ambiguity. Financial data has a long tail of odd business rules and undocumented edge cases. You should enjoy chasing them down rather than waiting for someone else to define them., • Daily user of AI assistants. You should already use Cursor, Claude, Windsurf, or similar tools to prototype logic, explore data, and codify business rules - not just to write emails. This is how the team works., • Strong written communication. Specs, partner-facing docs, internal updates, release notes - the role is half writing., • A QA mindset. You think about how systems break before they break, and you build the muscle to catch regressions early., • Background in financial data - market data, fundamentals, corporate actions, ownership, news, research, or alternative data from providers such as Bloomberg, FactSet, S&P Global, Moody's, ICE, Nasdaq, Cboe, or similar, • Experience as a data or technical PM at an early-stage startup, where the role spans well beyond its formal description, • CS, math, finance, or quantitative degree - or a self-taught track record that proves the same thing $130,000$170,000 USD

Job Description After Hours Coordinator - Home Care Brooklyn, NY MUST be Bilingual English/ Spanish About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include: • Employee Recognition Programs: We acknowledge and celebrate your contributions., • Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness., • Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance., • Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement., • Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones., • Mileage Reimbursement: We make sure you're compensated for your business travel., • Opportunities for Professional Growth and Development: Empowering you to thrive and grow., • Employee Assistance Program: Supporting the well-being of you and your family., • Perks Program: Exclusive deals and offers on products, services, and experiences you need and love. Job Summary: The After-Hours Coordinator is responsible for coordinating and scheduling patient care. The Home Health Aide Coordinator will be part of a call center that will handle many inbound and outbound calls to and from customers, listening to customer needs or issues. Provide helpful solutions to inquiries and solutions to problems, ensuring all customer needs are met, services are provided, and hours are billed timely. While adhering to regulatory requirements and Personal Touch Home Care customer service standards. Responsibilities: Answering customer calls and providing accurate/satisfactory answers to their queries and concerns. Call patients/families/contracts to inform them about any changes to services. Schedules/coordinates patient care staff according to Agency policy, including resolving all last-minute cancelations. Update information daily regarding employee absentee status for no call/no show, cancellations, refusals, and employee illness. Participates in compiling schedules and time summaries and submit weekly. Manage caseload pre-billing and visit verification in a timely manner. Completes monthly patient satisfaction calls as instructed by coordination management. Maintain pertinent information regarding incoming calls, availability, and comments. Accurately document in patient’s and caregiver’s records when needed. Communicates with patients/families regarding desired services. Communicates with contracts, payors, and other entities as needed for coordination of home care services and documentation. Updates Clinical Director/Supervisor regarding patient issues or concerns in a timely manner. Maintain and adhere to agency customer service policies and procedures. Participates in provision of patient billing information. Must be available to work occasional weekends and holidays as needed. Identify and escalate issues to supervisors. Perform other duties as assigned. Qualifications: MUST be Bilingual English/ Spanish Must have a flexible schedule. Must be available to work every weekend (Saturday and Sunday), with two days off during the week. Monday–Friday: Regular schedule is 2:00 PM–10:00 PM, with flexibility to start earlier when needed. Must be available to work most holidays, which are paid at time-and-a-half. Position is primarily in-house. Fridays will be remote due to the early start required on Saturday mornings. Strong communication, skill, both written and verbal. Great active listening skills. A patient and empathetic attitude. Strong time management and organization skills. Adaptability and flexibility. Preferably Multi Bilingual Proficient in relevant computer applications. 1 to 3 years of experience in a call center environment. Knowledge of customer service practices and principles. Ability to remain professional and courteous with customers. Ability to multitask. Desired Skills and Experiences: Home health care experience Experience with HHAeXchange Homecare Application Call center customer service representative Microsoft Office 356 applications: TEAMs Outlook Excel Word MUST be Bilingual English/ Spanish Pay: $21.00-$25.00 per hour Job Type: Full-time We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.