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Job Description About Epicured Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology. Position Overview Epicured is expanding its medically tailored meal services to support Programs of All-Inclusive Care for the Elderly (PACE). We're hiring a Member Support Specialist to serve as the primary point of contact for PACE participants and their care teams as they begin and continue their meal program. In this role, you'll guide participants through onboarding, conduct check-in calls, finalize weekly meal orders, and resolve participant and Registered Dietitian (RD) requests—all within Epicured's ordering portal. Because you'll work closely with elderly members and their caregivers, patience, empathy, and comfort with technology are essential. This role, reporting to the VP of Member Experience, is ideal for someone who is patient, detail-oriented, tech-savvy, and comfortable managing high-touch member communications in a fast-paced care environment. As Epicured grows its PACE programs, this person will support additional partner sites over time. Key Responsibilities Conduct welcome onboarding calls with new participants before their first order to confirm order and delivery details like service start date, allergies, and delivery address Conduct check-in calls after the first delivery to gather feedback on meals and the delivery experience and strengthen the participant and partner relationship Finalize weekly meal orders in the ordering portal, double-checking allergies and participant preferences and making meal swaps as needed Manage inbound and outbound calls with participants, caregivers, and partner RDs via phone, communicating clearly and patiently, including with elderly members Handle participant and RD requests, distinguishing between adjustments that can be made directly and those that require RD approval Process order changes and resolve delivery issues, including meal substitutions and reships Track orders and shipments across the Tuesday and Thursday delivery schedule and follow up to confirm successful delivery Log call notes, participant feedback, and activity accurately in designated systems Help participants and caregivers navigate the portal as self-service features roll out Participate in weekly or bi-weekly meetings to represent the voice of the participant, and share analytically backed feedback Schedule Availability between 11:00 AM–8:00 PM EST (8:00 AM–5:00 PM PST), Monday–Friday; weekly schedule may adjust based on evolving business needs Qualifications Required 3–5 years of experience in customer service, member engagement, call centers, or care navigation Patient, empathetic communicator comfortable working with elderly members and their caregivers Comfortable navigating web-based technology platforms and portals; able to learn new systems quickly Strong communication and active listening skills, with the ability to ask clarifying follow-up questions Experience in a virtual contact center environment (Five9 preferred) Preferred Bilingual strongly preferred—Mandarin and/or Spanish Experience with PACE programs, Medicaid, or serving older adult populations Background in healthcare, care coordination, patient support, or community-based services Compensation & Benefits Pay: $21–$23/hour, based on experience Benefits: 401(k) Medical, dental, and vision insurance Employee meal discounts Equal Opportunity Employer Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law.

Job DescriptionWhy Epicured? Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time. By joining our team, you’ll contribute to meaningful initiatives at the intersection of food, healthcare, and technology — helping to improve access, reduce complexity, and directly impact the lives of people managing chronic health conditions. This role reports directly to our Senior Vice President of Customer Experience and is a critical part of Epicured’s New York Medicaid Section 1115 Waiver program, supporting Medicaid members through screening, navigation, and connection to eligible services. About Epicured Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology. Position Overview Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners. This role, reporting to the VP of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment. Key Responsibilities Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs Track and follow up on referrals to ensure service delivery and satisfaction Maintain accurate documentation in program platforms and internal systems Support members with program questions Comply with Medicaid, HIPAA, and NYS DOH requirements QualificationsRequired High school diploma (Associate degree preferred) 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields Experience in a virtual contact center environment (Five9 preferred) Strong communication and member engagement skills Ability to manage high-volume interactions in a compliance-driven setting Preferred Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs Background in healthcare, care coordination, patient support, or community-based services Multilingual candidates encouraged to apply (Spanish, French, Mandarin, Hindi) Schedule Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs Compensation & Benefits Pay: $21–$23/hour, based on experience Benefits: 401(k) Medical, dental, and vision insurance Employee meal discounts Equal Opportunity Employer Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply through the job board. Questions may be directed to careers@getepicured.com.

Job Description Discover a Career With Purpose At The Treetop, we believe every child deserves compassionate, individualized support to help them grow, build meaningful skills, and thrive. We partner closely with families, providers, and communities to deliver high-quality, child-centered ABA therapy rooted in strong clinical care and connection. We’re looking for a hungry, no-excuses operator to join our growth team out of Inwood. This isn’t a role for someone who wants a script and a swivel chair — it’s for someone who’s grinded before, knows what it feels like to sprint on a project until it’s done, and wants to build a career inside a fast-growing company surrounded by entrepreneurs who move fast. No ABA background required. What we need is hustle, hunger, and the instinct to figure things out. Your Mission As a Business Development Associate, you’ll sit at the center of how The Treetop finds, wins, and grows relationships that turn into families served. One week that might mean working a lead list hard until every call is made; the next it might mean driving out to a clinic to sit face-to-face with a provider and earn their trust. You’ll wear whatever hat the business needs that day. On this journey, you will: • Work and convert lead lists — outbound calls, follow-ups, and persistence until doors open, • Travel on-site to clinic locations to build and grow relationships with doctors and referral partners in those areas, • Support whatever growth initiative is in motion, from provider outreach to new project sprints, • Move fast on incoming opportunities so nothing sits and goes cold, • Partner closely with intake, clinical, and leadership teams to keep things moving, • Track your activity and results so we can see what’s working, • Take on new responsibility as you prove yourself — this role grows with you Requirements What You Bring • A grinder’s track record. You’ve hustled before — in sales, business development, ops, or building something of your own — and you have real examples of sprinting hard on a project to get it done., • Hunger to grow. You want more responsibility, more ownership, and a real path up inside a fast-growing company., • Comfort with the unglamorous work. You’re just as willing to work a cold list for hours as you are to put on a good shirt and walk into a clinic., • Local and mobile. Able to be in the Inwood office at least 3 days a week, with a reliable vehicle and willingness to travel to clinic sites as needed., • No industry background required. We’ll teach you ABA and healthcare — bring the drive, and the rest is learnable. Benefits Why Join the Treetop Crew? • Uncapped earning potential. Competitive base plus an uncapped bonus tied to your impact, with real upside for someone who delivers., • Benefits that support you: Medical, Dental, Vision, 401(k) with company match, generous PTO and paid holidays., • Room to grow: Join a fast-growing organization built by entrepreneurs, where strong performers move up quickly., • Purposeful impact: Every relationship you build and every list you close out helps a child access the care they deserve. This isn’t just a job, it’s a shot to prove yourself inside a company that’s still being built — and to build your own career right alongside it. If you’ve got the hustle and the hunger, let’s talk. Treetop ABA is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Full-time Description $17/hour + Monthly Commission | Full-Time | Monday–FridayMake an impact—while working from home. Join BCA Financial Services and help consumers resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping consumers navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed. What We Offer: • $17/hour + monthly commission opportunities, • Consistent Monday–Friday schedule, • Medical, dental, vision, GAP, and life insurance, • 401(k) with company match, • Paid time off and paid holidays, • Company-provided equipment What You’ll Do: • Talk with consumers to help them understand their accounts and find solutions, • Offer payment options such as full balance payment and payment plans., • Handle a high volume of inbound and outbound calls, • Accurately document interactions in our systems, • Meet performance goals (with support and coaching along the way) Requirements Qualifications: • 1+ year of experience in a call center, customer service, billing, or collections, • Bilingual Required (Fluent in English and Spanish), • Strong communication and problem-solving skills, • Ability to build trust and work through sensitive conversations, • Basic knowledge of medical terminology (preferred), • A reliable, detail-oriented work style Work-From-Home Requirements: • Must reside in: FL, MO, SC, or VA, • Quiet, private workspace, • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer, • Wi-Fi and hotspots are not supported, • Must meet tech requirements before training begins BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: collections, collections specialist, collections representative, healthcare collections, medical collections, customer service, customer support, call center, call center representative, contact center, inbound call center, outbound call center, patient collections, consumer collections, account resolution, account recovery, recovery specialist, delinquent accounts, bad debt collections, payment resolution, payment arrangements, healthcare, medical accounts receivable, accounts receivable, revenue cycle, revenue cycle management, RCM, customer care representative, phone representative, now hiring, remote collections, remote customer service, work from home, remote work, virtual Salary Description $17.00 Per Hour

Full-time Description $17/hour + Monthly Bonus | Full-Time | Monday–FridayMake an impact—while working from home. Join BCA Financial Services and help patients resolve their accounts with empathy, clarity, and professionalism. If you enjoy problem-solving, talking to people, and being rewarded for your performance, we’d love to meet you. You’ll play an important role in helping patients navigate their financial responsibilities with respect and care. We’ll provide the equipment, tools, training, and support—you bring the drive to succeed. What We Offer: • $17/hour + monthly bonus opportunities, • Consistent Monday–Friday schedule, • Medical, dental, vision, GAP, and life insurance, • 401(k) with company match, • Paid time off and paid holidays, • Company-provided equipment What You’ll Do: • Talk with patients to help them understand their accounts and find solutions, • Offer payment options such as full balance payment, payment plans, and/or financial assistance where applicable., • Handle a high volume of inbound and outbound calls, • Accurately document interactions in our systems, • Meet performance goals (with support and coaching along the way) Requirements Qualifications: • 1+ year of experience in a call center, customer service, billing, or collections, • Strong communication and problem-solving skills, • Ability to build trust and work through sensitive conversations, • Basic knowledge of medical terminology (preferred), • A reliable, detail-oriented work style Work-From-Home Requirements: • Must reside in: FL, GA, MO, NE, NC, SC, TN, or VA, • Quiet, private workspace, • High-speed internet (minimum 20 Mbps download / 10 Mbps upload) with ability to hardwire ethernet cable from modem to computer, • Wi-Fi and hotspots are not supported, • Must meet tech requirements before training begins BCA Financial Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other legally protected status. Keyword Search: early out collections, self-pay collections, customer service, healthcare, now hiring, customer support, collections, accounts receivable, A/R, AR, billing, bill collector, billing clerk, remote collections clerk, patient account, medical, revenue cycle, patient financial, sales, medical billing, medical office, medical front desk, call center, call center representative, remote call center, customer service jobs, contact center, remote medical call center representative, remote work, virtual call center, work from home, remote work from home, patient account representative, patient customer service, medical collections, patient financial representative, healthcare collections, virtual collections rep, virtual patient representative, virtual collections. Salary Description $17.00 Per Hour

We are seeking a compassionate, tech-savvy, and driven Patient Engagement Advocate to join our dynamic Patient Engagement Center team. In this multi-channel contact center role (inbound/outbound calls, email, chat), you will serve as the first point of contact for physical therapy patientsensuring they get timely access to the care they need. This position plays a critical part in delivering a local, personalized experience for patients while supporting a geographically diverse network of physical therapy clinics. Key Responsibilities: • Engage with patients empathetically and professionally to convert inquiries into booked appointments., • Deliver a caring and reassuring patient experience, particularly for those who may be in pain or distressed., • Provide location-specific support using knowledge bases and technology to deliver a "local feel" during interactions., • Offer accurate information about clinics, providers, services, and insurance/payment plan options., • Collaborate with clinic staff and cross-functional teams (marketing, ops, tech) to continuously improve patient experience., • Recommend nearby clinic alternatives when local appointment availability is limited., • Set appropriate expectations for patient visits and provide essential appointment details., • Follow structured protocols for capturing and categorizing patient interactions for accurate data reporting., • Consistently meet or exceed Key Performance Indicators (KPIs) such as call handle time, booking conversion rate, and patient satisfaction., • Support patients across multiple communication channels including outbound, chat, and email as needed., • Participate in team meetings, coaching sessions, and ongoing training., • Perform additional duties as assigned. Key Requirements: • Education: High School Diploma or GED required; Associate or Bachelor's degree preferred., • Experience:, • 23 years of customer support experience., • Minimum of 1 year experience in an inbound contact center., • 12 years in a sales-oriented or tele-sales role preferred., • Technical Requirements:, • High-speed internet connection (50 Mbps download / 10 Mbps upload,, • Dedicated, quiet, and distraction-free workspace at home., • Proficient in navigating multiple systems/apps simultaneously., • Skills:, • Excellent verbal and written communication skills., • Strong typing skills (preferred 5070 WPM)., • Attention to detail and ability to follow structured protocols., • Ability to multi-task effectively while maintaining engaging conversations., • KPI-focused mindset with a proven record of meeting performance metrics., • Adaptability in a fast-paced, remote environment. Ideal Candidate : • Call Center Background (inbound preferred)., • Scheduling Patient Experience OR Sales Experience Preference. What We Look For: • Empathetic and patient-centric mindset., • Active listening and effective problem-solving abilities., • Collaborative team player with strong interpersonal skills., • Eagerness to learn, take feedback, and grow professionally., • Passionate about helping people access the care they need.

Are you friendly, positive, dependable, and great with people? Do you enjoy helping customers and working as part of a team? If so, wed love to hear from you! We are looking for a motivated and customer-focused Service BDC Representative to join our dealership team. This is an important customer-facing role within our Service Department and is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a fast-paced environment. As a Service BDC Representative, you will handle inbound and outbound customer calls, assist with service-related questions, schedule and confirm appointments, and help ensure that every customer receives friendly, professional, and timely assistance. • Handle inbound and outbound customer calls in a friendly and professional manner, • Assist customers with service-related questions and appointment needs, • Schedule and confirm service appointments, • Provide customers with accurate information regarding dealership services and processes, • Update customer information and maintain accurate records of all interactions, • Assist in resolving customer questions and concerns, • Escalate complex or sensitive customer concerns to a supervisor when appropriate, • Work closely with Service Advisors, management, and other dealership departments, • Follow established processes and procedures to ensure a consistent customer experience, • Previous customer service, call center, or automotive BDC experience is a plus, but we are willing to train the right person, • Excellent verbal and written communication skills, • Friendly, professional phone presence, • Strong organizational and multitasking skills, • Comfortable working in a busy, fast-paced environment, • Basic computer skills and the ability to learn new systems, • Strong attention to detail and ability to follow instructions, • Dependable with a strong work ethic, • Positive attitude and team-oriented mindset, • Genuine interest in providing an excellent customer experience, • Interest in learning about vehicle maintenance and dealership service operations, • Bilingual is a plus, • High school diploma or equivalent required, • Medical, Dental, and Vision Insurance, • 401(k), • Life Insurance, • Paid Time Off and Vacation, • Opportunities for advancement, • Training and development, • Supportive team environment We currently have multiple full-time schedules available: • MondayFriday: 7:00 AM4:00 PM, • MondayFriday: 8:00 AM5:00 PM, • MondayThursday: 10:00 AM7:00 PM and Friday: 10:00 AM6:00 PM, • Every other Saturday: 7:45 AM4:00 PM, based on assigned schedule We are looking for someone who is reliable, upbeat, professional, and truly enjoys helping people. Automotive experience is helpful, but attitude, communication skills, and a willingness to learn are just as important to us. Background check and drug screening are required. Marijuana use is not an automatic disqualifier. If youre looking for a long-term opportunity where you can learn, grow, and become an important part of a successful dealership team, we encourage you to apply!

Job Description Job Title: Field Support Specialist Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements. The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Mail Services • Provides exceptional world class service to all clients (in all forms of communication)., • Processes inbound and outbound accountable and flat mail/packages and sorts by recipient/department utilizing manual or electronic chain of custody procedures., • Performs duties associated with the shipping and receiving of materials such as packaging and sealing shipments. Reprographics Services • Assists with copy/print production and/or monitoring the copy/print equipment for satisfactory functionality., • Provide binding services such a GBC, Velo, Coil, and Wire Internal, • Performs daily key operations of convenience multi-function devices (ensuring functionality, replenish toner/paper)., • Performs duties of scanning and imaging documents and light copy/print reproduction services. Office Services • Maintains the Office Services Center area in a neat and orderly fashion., • Service and replenish the pantry, conference, kitchen, or meetings areas., • Provides general and preventative office maintenance & repair duties., • Oversees office equipment maintenance and safety tests., • Breakroom organization, cleaning, and stocking., • Meeting room and conference room set ups., • Monitors level of office supplies on the floors while replenishing., • Inventories office supplies and orders accordingly. Front of House • Provides reception or concierge (front of office) coverage as needed., • Welcome guests receive and catalog guest information, and orient new clients., • Represent SPS Global and our clients positively in all interactions (in person, on the phone, and over email) • Oversee the quality of the lobby concierge experience while demonstrating a spontaneous desire to assist others and provide excellent service, • Exhibit a courteous and gracious personality even in stressful situations and builds professional relationships with customers and other teams., • Receiving guests and contacting associated client host, coordinating with Building Security, and managing access levels for clients., • Answers and properly routes global calls,, • Logs visitors into the registration system., • Provides light administrative support to staff as directed Competencies: • Strong verbal and written communication skills., • Excellent customer service skills., • MS Office Suite experience with intermediate to expert competency., • Ability to handle multiple tasks simultaneously., • Good organizational skills., • Working knowledge of MFD (Multi-Functional Device) equipment., • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions., • Possesses ability to work independently and capable of completing projects., • Proactively seeks out additional work during downtime., • Builds professional relationships with customers and other teams., • Maintains professionalism and composure when interacting with all employees. Qualifications and Education Requirements: • High School Diploma (or equivalent) required., • 6+ months prior work experience preferred., • Ability to work assigned work hours determined by manager., • Excellent organizational and time management skills., • Analytical abilities and aptitude in problem-solving., • Superb written and verbal communication skills., • Current knowledge or ability to learn computer-based systems required for functions of position., • Required to maintain an overall professional appearance and attitude., • Adhere to all policies and procedures required. Physical Demands: • Approximately 50% of the time this position requires the below physical demands., • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry 25 lbs. individually and 50 lbs. with assistance., • Ability to walk bend, kneel, stand, and/or sit for an extended period of time., • Manual dexterity required for operating office machinery and use of equipment such as ladders and binding machinery., • Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness (MFP color calibration and print requests require this ability). Travel: • Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation., • Assignments can include traveling from one SPS site to another SPS site after your arrival to your "home" location as required by business need., • Travel distance will be predominately within the FSS's assigned region Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $20—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities., • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do., • We Recognize Talent: We offer a variety of recognition programs for all levels of employees., • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason., • Bonuses: Are available for employee and client referrals for current employees., • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts., • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description About Epicured Epicured helps prevent and manage chronic disease through medically tailored nutrition, combining clinical research with culinary expertise to improve health outcomes nationwide. Join a mission-driven team working at the intersection of food, healthcare, and technology. Position Overview Epicured is hiring Social Care Navigators to support New York’s Medicaid Section 1115 Waiver program. In this role, you’ll engage Medicaid members, assess eligibility for Health-Related Social Needs (HRSN) services, and coordinate referrals through Epicured and community partners. This role, reporting to the Associate Director of Member Experience, is ideal for someone who is organized, compassionate, tech-savvy, and comfortable working in a high-volume virtual contact center environment. Key Responsibilities Manage inbound and outbound member communications via phone and email, leveraging Five9 and various partner technology platforms Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs Track and follow up on referrals to ensure service delivery and satisfaction Maintain accurate documentation in program platforms and internal systems Support members with program questions Comply with Medicaid, HIPAA, and NYS DOH requirements QualificationsRequired High school diploma (Associate degree preferred) 3–5 years of experience in customer service, call centers, social services, care navigation, or related fields Experience in a virtual contact center environment (Five9 preferred) Strong communication and member engagement skills; Mandarin or Cantonese/English language fluency Ability to manage high-volume interactions in a compliance-driven setting Preferred Experience with Medicaid, Social Care Networks (SCNs), or health-related social needs (HRSN) programs Background in healthcare, care coordination, patient support, or community-based services Schedule Availability between 9:00 AM–6:00 PM EST, Monday–Saturday, with weekly schedule assigned based on evolving business needs Compensation & Benefits Pay: $21–$23/hour, Non-exempt, based on experience Benefits: 401(k) Medical, dental, and vision insurance Employee meal discounts Equal Opportunity Employer Epicured is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of age, race, creed, color, national origin, religion, gender, sexual orientation, gender identity or expression, disability, veteran status, or any other protected status under federal, state, or local law. How to Apply Apply through the job board. Questions may be directed to careers@getepicured.com.